Coccinelle Anmeldelser 

I bought a handbag and some summer socks online. All was well until I received a demand from FedEx for £91 of VAT. The website said the prices included VAT. They have shops in the UK so it never occurred to me they would ship the goods from Italy and charge UK VAT on top of Italian VAT. I can’t figure out how to pay the UK import VAT as FedEx says my postcode is wrong. I can’t get to speak to a human at FedEx. I have no goods (already paid for on credit card) and no prospect of receiving them.
15 May- Quick update. On reading other reviews about poor experience with returns after I posted the above, yesterday I decided to try again to pay the import VAT to FedEx. I managed it this time by missing out the gap between the two parts of my postcode. The bag arrived and I like it but I’ll never buy from them again.

Ho ben 4 borse cocinelle, ben 3 acquistate quest’anno, bellissime nei dettagli sia nel modello
Purtroppo 2 delle mie borse a distanza di 2 mesi hanni iniziato a consumarsi nelle
Parti metalliche dorate sembrando usate da anni e sia negli angoli spellandosi.
Sono veramente dispiaciuta perche amo questo marchio e le sue creazioni ma ho notato che la qualità non è uguale a prima.
Una delle 2 non sono riuscita ad avere nessun tipo di supporto dal azienda la quale mi ha detto di rivolgermi al negozio dove avevo acquistato e per la seconda effettuerò un reso dove ho acquistato a distanza di 2 mesi.

Ho acquistato un paio di scarpe dieci giorni fa e non sono arrivate ancora! Chiamo servizio clienti e mi dicono prima volta che il corriere e passato in mattinata 5 giorni fa però non ho ricevuto nessuna notifica di avviso.Chiedo di passare dopo le 16 perché lavoro e ricevo la chiamata dell corriere il giorno dopo alle 10.30.Chiamo ancora servizio di clienti e mi sempre dicono che arriva domani e poi sono scortese ... Fino adesso non ho ricevuto niente. Sconsiglio vivamente !!

Have been buying from Coccinelle for decades. Once I had a beg which was some ten years old and a screw had fallen out of a couple of the clasps and I had lost one. I emailed them on the off chance that they might still have some lying around, they did and kindly posted replacements. Up until this moment the service has been great. I love their bags. This week my order arrived, two bags. One was perfect but the other was not the colour which I had ordered. After much back and forth, sending photos of the bag and bar code. The reply was
“The barcode corresponds to the item you ordered, perhaps there was a mistake when you placed your order.
Either way, you can return the item for a refund within 14 days of receipt.

Please let us know if you would like a return label. We will also need a photo of the item to make sure it is new and not used.”

I had hoped that they would say return said item and they will send the correct replacement. To add insult to injury, on opening the bag I have now found that there is no shoulder strap. I think that our relationship has come to an end and would advise anyone to be sure that they use a credit card if purchasing from them. Disappointing.

Update. After many emails with no solution and no return label and or a standard response(it has been referred to another department). Raised dispute with credit card company and they sent me a returns label.

no stars for this appalling company. Bought a gorgeous small chara bag 6 months ago and the strap broke to reveal a gold screw which i cannot fix. ive emailed them for a month and have received apologetic responses back but.... no one offered to fix it or refund me or offer a replacement. will never use again. I now have a not so patient solicitor on board. Wish me good luck....

Any goods delivered to UK has additional fedex charge that is covered by the buyer. It wasn’t the case in 2023. It was a very expense lesson to learn… I will never shop again

Potential buyer. Be aware and stay away of this dishonest company. Almost non existing and dysfunctional customer service with the goal to lie and deceive their customers. There is no real customer service number to call to discuss any issue. Email responses are automatic generic in italian. You will be lucky to receive the response from live person after weeks of sending emails to them just to find out that you were lied.
Simply GARBAGE!

Be careful on buying their bag online. There is a hidden Fedex charge that they don't cover so you will be hit with unexpected cost that you will be obliged to pay. I have never seen this with any other brands and I am avid online shopper

Really disappointed with their customer service. I bought a bag last year, it broke within the warranty period. They couldn’t fix it so offered me a coupon for the value of the bag. The coupon doesn’t work and they are now not replying to emails. Very frustrated.

Compré en la página de Coccinelle México, es una página falsa, nunca llegaron los productos que compré, además que son bolsas chinas, son páginas fraudulentas, no contestan los mensajes que es la única manera de comunicarte con ellos. La página transportista AnserX y de seguimiento de envío Track17 tampoco resuelven.

I bought the Coccinelle Georgia crossbody small bag and it's been only one year since I bought it. I used at least 3 times a week to go to work and now the leather in the corners of the bag is looking very bad, losing its color and it's just such a disappointment. Very sad at the bad quality of the leather used for this bag. I won't be buying from this brand ever again.

Ho recentemente acquistato una borsa su Coccinelle.com e sono estremamente soddisfatta della mia esperienza. La mia borsa è arrivata rapidamente e in perfette condizioni. La qualità del materiale e la cura nei dettagli sono eccezionali, Coccinelle è sempre una garanzia!

I bought two handbags (different colours) for my wife for Christmas. Each bag cost over £300.00. Very disappointed in the quality of these bags. The leather has wrinkled in many areas on both bags and neither bag has held up well. In the three months my wife has carried them (once or Twice weekly), they both have actually started looking very shabby. They both now resemble bags we could have bought in a supermarket for under £50.00. Maybe ours were made on a Trainee Day! I'll give Coccinelle a wide berth.

Comperato in negozio mocassini. A casa scopro che sono Made PRC cioè in Cina. No comment !!

He comprado un bolso de esta marca , la devolví porque para el precio que tiene no estaba muy bien. Llevo casi un mes esperando que me devuelvan el dinero y nada , ya lo tienen un sus almacenes porque tengo el seguimiento de la empresa que lo devolvió, ellos ni me contestan a los emails que he mandado ni nada de la devolución del dinero . Es una pésima empresa y no sé qué hacer para que me devuelvan mi dinero.

Ho acquistato tramite sito web circa una settimana fa e l'esperienza è stata più che positiva.
Spedizione puntuale e veloce, packaging completo di tutto. Sono cliente Coccinelle da tempo ed anche il supporto post vendita è tempestivo; ne ho usufruito in passato e sono stata adeguatamente seguita.

Acabo de recibir mi bolso de Coccinelle.
La experiencia de recibirlo ha sido muy decepcionante ya que ha llegado en una caja de cartón, sin nada que lo anclase o sujetase. Ha sido como recibir un paquete de Aliexpress, cero detalles, cero cuidado.
El bolso es como lo esperaba y la calidad del cuero parece buena, pero dentro lleva una etiqueta de MADE IN CHINA que no me esperaba. Creía que era bolsos hechos en Italia.
Hay una costura torcida por la que voy a ponerme en contacto con atención al cliente. Espero que sean responsabilidad.
En resumen, a pesar de que el diseño es bonito, todo lo demás no me ha convencido como para repetir. El trato que reciba por parte del servicio postventa marcará definitivamente mi opinión.

Une commande de 2 sacs il y a un mois ,pas de contact possible avec coccinelle.
Une semaine un site chinois m 'a envoyé un numéro de tracking ,avec la Chine comme pays expéditeur et je viens de recevoir un anneau en laiton pour lequel je 'ai payé 7 euros de frais de douane ..
Résultat une escroquerie qui m 'a coûté 140 euros .
Je vais essayer d'envoyer le site à la commission des fraudes.
Évitez Coccinelle .com

A fuir , j’ai acheté sur leur site , le paiement est passé mais aucune info sur mon achat . Zéro retour sur le ticket envoyé à leur support , ni aux appels ni message sur FB . Je suis déçue , plus jamais j’achèterai cette marque

Ho ordinato una borsa ok il prodotto corrisponde ma vi prego imparate ad imballare...scatola rotta, la borsa buttata dentro come se fosse una borsa da 10 euro,senza un minimo di imballaggio...il corriere tnt non ne parliamo:chiedo la consegna in un punto di ritiro e suona a casa indicando destinatario assente....ovvio se chiedo la consegna in un tnt point...!!! Cambiate corriere e cercate di imballare meglio borse così care!