Co Wheels Car Club Anmeldelser 

My issue was quickly and efficiently sorted by a very plite staff member.

Great for what we needed (when we didn’t have a car for a year between summer ‘24-‘25), and used CW cars on the street next to us) but a bit disorganised in terms of support and tech - that said, whilst it may not be as good as Zipcar as a service, it is MILES better than Enterprise’s awful and badly run Car Club! Would use again.

Excellent company. Very convenient, great value and great cars. Keep it up!

The car had the wrong charging card. So I had to pay for the charging myself, after an hour of discovering this. They didn’t apologise, didn’t provide any compensation for the inconvenience and showed no interest in keep me as customer after expressing my unhappiness. Why would I give them more of my money?

Co-Wheels removed all cars from my district and found it OK not to inform me as a customer, who has been loyal and paid my dues every time and looked after their cars as if it is my own.
I find their treatment unprofessional and appalling to say the least.
The first person I spoke to was very understanding and very willing to refund me the full amount I asked for. Because my card had expired I was asked to call back once I have updated my bank card details and FULL amount would be refunded.
When I called back ( after 2 MINUTES ) I was connected to another employee, by the name of Kyle. He refused me the full refund and was only willing to give me 5 months of my money back. I was willing to take the not full amount if they added on the two months of which they had removed the cars from my area previously. Kyle and his manager refused this. This is atrocious since when I type my postcode into the search for cars near me, it says "Sorry, no locations were found nearby...".
I only paid the extra fees on the basis that I would use the cars, since there are no cars and that there haven't been for the past two months, I believe I should be paid in full or if that is really impossible then at least compensated for the rest of the time as well as the two months for which the car has not been in my area.

Always great service from Co Wheels. Highly recommended

Very pleased to be a member of Co-Wheel for about an year now. Great customer service every single time for every single query or question that I had. Reasonable prices. I just wish to see Co-wheels in more cities in the UK. Thanks Co-Wheel for everything. cheers!

I had an issue creating a Business account, a quick email to the Co Wheels resulted in an instant reply from Aaron who informed me he had amended my account ready for me to create my Driver Profile. Thank you :) (Request no. 238625)

Aaron was extremely helpful in all respects.

Received a response to my email right away and the agent helped me find a quick solution.

They ignore customers' emails! I tried to close my account and the just ignored me.

It should be possible and easy to do this on the app, yet they insist on me emailing them…and then they IGNORE it.

Really helped me get the application details together. Although I'm bemused why my photo and licence didn't capture clearly enough, the follow up by the team over the last few days has been really helpful and clear. Hoping everything goes smoothly from here with using the service.

great customer service when i needed prompt replies on the phone and helped me resolved my problem through email from their customer service too !!! love em :)

I usually find Co Wheels very easy to use and as someone who doesn't want the hassle or cost or owning a car their service is perfect for me, with lots of their cars in Glasgow. On the rare occasion that there's an issue, it's usually related to someone else, rather than Co Wheels (e.g. someone has parked in the bay I'm supposed to return the car to). In those cases, I find it really useful having a UK-based call centre that I can connect to straightaway to speak to someone who can sort the issue.

Thanks to Zoe and Aaron in Customer Services for a speedy and helpful response to my query re Driver Profile Confirmation

Had some issues with paying for fuel, but it all got resolved without drama. Have always had a good experience with team at Co-wheels.

Queries invariably dealt with very quickly and efficiently. Thank you for such excellent service.

Great customer service. Short wait time (2mins) and helpful staff, even at weekends.

Very good service from a switched-on customer care team.

I had to do my annual licence check. I sent the DVLA code by email as requested. It was in the evening. I was delighted to get confirmation email from Jordan in support the same evening. Great service. I've been using the club for many years with no problems. I have phoned a couple of times about the electric charging point (not their fault) and very pleased with response.