I just came back from the Lake District where I used CoWheels Car Club for a week. It was fantastic, great service, customer service were very helpful with an issue I had at the beginning and they fix... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really convenient pickup from Oxenholme Lake District station, app etc worked brilliantly throughout the trip. V good clean car. Getting my Co Wheels account verified took a very long time, but all... Se mere
Virksomheden har svaret
EDIT: Co-Wheels response to my complaint is highly misleading and minimising. They are dismissive and minimizing of all complaints. Avoid. AVOID LIKE THE PLAGUE. Dreadful experience with Co Whee... Se mere
Virksomheden har svaret
Excellent service as always. I was a co-wheels member/user many years ago and have just re-activated my account upon returning to Oxford. The staff as always can be counted upon to deliver excellent c... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Co Wheels is an innovative social enterprise offering ‘pay-as-you-go ’ car hire with cars parked in convenient locations close to where people live and work. Members can make use of car club vehicles as and when they need them, without any of the costs of private car ownership. We have more than 600 vehicles - cars, estates, seven seaters and vans - in over 50 locations across the UK from the Scottish islands down to the south coast, including Glasgow, Dundee, Newcastle, Birmingham, Salford, Oxford and Bristol. You can rent by the hour or day, sign up online and then you can book vehicles on our website or via our smartphone App from just £5.50 an hour.
Kontaktoplysninger
7-15 Pink Lane, NE1 5DW, Newcastle upon Tyne, Storbritannien
- 0191 375 1050
- info@co-wheels.org.uk
- www.co-wheels.org.uk
4,3
Fremragende
549 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service!
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for the 5* review
-Rebecca
Last minute problem sorted very…
Last minute problem sorted very quickly by Kyle.
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for leaving us a review Steve. We are so pleased to hear that Kyle was able to help you.
-Rebecca
Very helpful and effective customer service
Kyle contacted me proactively to support me in updating my licence so that he was able to swap the car I had hired rather than just cancelling the existing booking. He was very customer focused and was able to sort the issue quickly and easily. Really great service!
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for leaving us such a lovely review. We're so glad Kyle was able to help.
-Rebecca
Very Poor Service
Car had a flat tire which delayed my booking and then had to keep phoning customer service to unlock the vehicle. Evidently very poor systems that could not cope with issues. No refund offered and asked for compensation and was told this was not possible. Would NOT recommend.
30. marts 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hi Simon, We're really sorry to hear about your experience. We understand how frustrating it must have been to face delays due to the flat tire. Our aim is always to provide a smooth and reliable service and we regret that we didn’t meet that standard in this instance.
I have reviewed your interactions with our customer service team and can see that our team were quick to switch you to a suitable vehicle so your journey could continue. As the booking went ahead, we are sorry that we were unable to offer a full refund and refund of your joining fee as requested.
- Rebecca
Tried joining via there website
Tried joining via there website, kept saying, "opps something has gone wrong", phoned and emailed there website. in short played email ping pong for 3 days, they couldnt resolve the issue,
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
We are so sorry to hear that we were unable to help you get signed up. Our Customer Experience Lead has reached out to you directly to talk you through the process.
- Rebecca
Excellent customer service
Excellent customer service, went above and beyond. Thank you Kyle
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for leaving us a 5* review. We will be sure to pass your comments along to our team.
- Rebecca
Customer support has helped me on 2…
Customer support has helped me on 2 separate occasions without issue.
Car bookings have gone extremely smooth. Wonderful experience all around.
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
We're so pleased to hear that you've had such a positive experience with Co Wheels!
- Rebecca
Great responsiveness!!
Co wheels reactivated my account overnight as soon as I sent my certified copy of my driving licence.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for leaving us a 5* review. We are so glad we were able to get you back on the road so quickly! - Rebecca
Excellent customer service
My partner and I had a car booked and had to cancel last minute due to an emergency. We emailed to see if they'd refund us and they did it straight away. It was a huge relief during a stressful time. Generally, I find the help and support of customer services to be excellent, especially on the phone.
16. februar 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you so much for such a lovely review, Josephine. It's great to hear that our customer service team were able to help during what was clearly a very stressful time. Sending our best!
- Rebecca
Great and helpful customer service!
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for leaving us a 5* review, Paula. We are so pleased to hear that our customer service team were able to help.
-Rebecca
Have found co cars really easy to use
Have found co cars really easy to use. I only need a car about once a fortnight so it is a lot cheaper than having my own car. Customer service is excellent.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for using Co Wheels. We'll be sure to pass your lovely comments along to our customer service team.
-Rebecca
Co-wheels is very easy and quick to…
Co-wheels is very easy and quick to use, hassle free which is very beneficial. The customer service is also very good when needed to ask a few questions. Cheap prices especially compared to other competitors.
25. januar 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for such a lovely review Adam.
- Rebecca
Really disappointed about this removing…
Really disappointed about this removing a co-wheel car close to our house without any communication. We joined Co-Wheel club because one car is very close to our house. We used it so often and now it is taken off without any notice. This makes us very uncomfortable.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hi Lizzie, We are so sorry to hear that you are disappointed. We regularly review our locations and unfortunately, due to lower demand for this vehicle, it was relocated.
I have taken a look at your account and your next closest vehicle is just 0.27 miles away, with a total of 5 cars within 0.5 miles of you so we hope you can still continue to use your local vehicles in the area.
-Rebecca
AI chatbot is acutally useful, and quick to pass you on to even better human customer care agents
Customer service are very responsive, helpful and clear when I have had issues. The AI feature in the chatbot is incredibly helpful if you have a direct question and is very quick to pass you on to a human agent. I chatted with Gareth twice, he was brilliant. I am yet to drive but I am confident that the service will work well once I am set up.
18. januar 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Thank you for leaving us a 5* review Helen. We are so pleased to hear that you have had such a wonderful experience with our customer service team!
- Rebecca
Great product and very responsive…
Great product and very responsive service agents!
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hi John, thank you for a lovely review! I've passed your comments onto the team. - Jem
The car club works really well for us
The car club works really well for us, as we don't need a car full time. The staff have been lovely and very helpful whenever we have needed to talk to someone and do their best to resolve any problems quickly and effectively.
27. december 2024
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hi Joanna, I'm really pleased to hear that you're making the most out of the club and I'll pass your feedback onto the rest of the team.
- Jem
Co-Wheels - Full Marks
Co-Wheels, is a cost effective, sustainability initiative which delivers all that it promises, backed up by excellent customer support.
19. december 2024
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hello, thank you for such a lovely review - I'll pass your feedback onto the team.
- Jem
Quick and helpful response when…
Quick and helpful response when inquiring about car availability.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hi Paol, thank you for your review. I'm glad that you have found the team to be helpful, I'll pass on your feedback.
- Jem
Excellent support while I'm unable to drive.
As I will be unable to drive for a few months, I asked about suspending or cancelling my account. Co-wheels offered a free account until I am able to resume driving. Brilliant!
13. december 2024
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hello, thank you for the review. I hope you can get back up and running soon!
- Jem
second car in a week I have taken out low tyre pressure
second car in a week I have taken out. Low tyre pressure on two tyres. This was a different car than the one I used a week before.
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Co Wheels Car Club
Hi Helen,
Thanks for letting us know that the tyre pressure was low in this vehicle. While we check the cars as often as we can, we have no way of knowing if one of these lights comes on between checks unless a member tells us. If you do have any further instances of this happening, give us call and we'll see if we can swap you onto another vehicle.
- Jem
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.