Closca Anmeldelser 

Ich liebe meinen Closca-Helm. Es hilft mir sehr, dass ich einen so leicht in meiner Tasche verstaubaren Helm nutzen kann. Bei Fragen an den Kundenservice wird sofort geantwortet. Ich hatte 2 verschiedene Modelle zur Auswahl bestellt, einen habe ich zurückgeschickt, Gutschrift kam umgehend. Auch bei einer Reklamation wegen eines Minidefekts während der Garantiezeit hat die Firma sofort und superkulant reagiert. DANKE!

3 jaar met genoegen gedragen maar helaas nu in 2 delen en valt niet meer te repareren.

This is my second Closca helmet - they’re super convenient to carry and wearing them makes you look much better than other helmets. A plus is that many haven’t discovered it yet so your friends are automatically curious how it collapses haha. It’s my second helmet not cuz the first one broke but cuz it’s a gift to my boyfriend. The support is also very reactive and a pleasure to deal with. I would’ve put 5 stars easily but unfortunately returns are not free, I messed up the size and had to pay €7 for a prepaid label…a plus is that the customer support of Closca provided the label so I wouldn’t make a mistake at the post office so yeah it could maybe be cheaper but I chose safety. I agreed to €7 but I do believe it to be quite costly…never had to pay as much for a return of any other brand. Otherwise, love this brand’s mission and approach!

I am still waiting for my delivery. I have emailed them 4 times and has no response. Non existent customer service.

Proceso de compra y envío rápido y sencillo

Recibí mi pedido en 3 días

Na ruim 3 jaar gebruik zijn de lipjes afgebroken, zodat de helm uit elkaar valt bij openklappen. Is niet veilig meer bij dragen, hoofd is onvoldoende beschermd. De helm is getest op 10.000 keer inklappen. Dat aantal haal ik bij lange na niet. Er is geen mogelijkheid om hem te repareren. Het scharnierpunt van een lipje is ook van kunststof. Helaas nu onbruikbaar!

Muy bien casca por cuando estoy a bicicleta ...siento mas segura...me gusta el diseno y esta bien que la casca reduce par 1/3 por importers en mi bolsa

I really need à small. But it is not available so I bought à médium but it it is not the right size

The delivery service was excellent, and the bottle's design, appearance, and thermal performance are truly impeccable. However, there are significant issues: 1. The exterior is prone to scratching and paint loss. Whether secured to a bicycle or stored in a standard luggage case, damage occurs easily. This is entirely at odds with your stated principles of durability and longevity. 2. The weight is rather substantial, making it distinctly uncomfortable to carry as advertised in a backpack. I genuinely adore this design and sincerely hope further improvements will be made. Should updates be released, I shall certainly purchase and support subsequent versions.

Compré dos cascos Closca Bike Helmet nuevos, ambos con número de registro y en perfecto estado de presentación, y los dos se rompieron tras muy poco uso en el mismo punto del mecanismo de plegado.

Contacté con atención al cliente aportando fotos y explicaciones, pero su respuesta fue decepcionante. Alegan que los cascos son modelos anteriores a 2021 o que podrían haberse deteriorado por disolventes o almacenaje, algo que no tiene sentido ni justificación real tratándose de un casco certificado que debería garantizar su seguridad durante años.

Me sorprende que una marca reconocida por su innovación y compromiso con la seguridad no asuma ninguna responsabilidad ni ofrezca una solución razonable. Después de esta experiencia, he perdido completamente la confianza en Closca: sus cascos no me parecen fiables y no los recomendaría a nadie.

Afortunadamente no tuve un accidente, pero sinceramente no me sentiría seguro llevando un casco de esta marca.

Great customer service, warranty for helmets is real and lasts for 3 years - got mine replaces due to the usage of joints. Fantastic product, very competent service - what should one wish more for?

Very poor quality helmets. Was fine to start with, but broke into pieces after less than a year of use. Collapsible sections just broke apart from each other.

Llevo varios meses usando una botella, y en general todo bien, cumple bien su función y es útil poder engancharla donde quieras con su mecanismo. Al cabo del tiempo sí que es verdad que se agrieta la goma y puede romperse un poco. Tal vez su precio es algo elevado.

Lijkt een handige helm door dat hij inklapbaar is. Maar nu zijn de verbindingen waarmee je hem inklapt gebroken: onbruikbaar.

Mejor que en fotos, producto tal como esperaba. Gracias

Great helmet. Looks so good (I get comments) and really easy to fold up and store. I chose the brilliant blue one this time.

The helmet was too small, even though I carefully measured and selected the correct size. After wearing it briefly, it left painful pressure marks on my head. I actually liked the product in general and simply wanted to exchange it for a better-fitting size.

However, I've now been trying to reach customer support for over two weeks. I’ve sent four emails at reasonable intervals and received only the standard auto-reply promising a response within 24–72 hours – which never came.

All I asked for was a size exchange or a return label. Since no one has responded, I will now return the product entirely and no longer consider purchasing from this brand again. Customer service is absolutely unacceptable.

Positives:
The materials used.
The look.
Negatives:
The elastic band on the attachable drink container does not attach securely on my bike. It keeps slipping.
Bag which can be used to collect and recycle waste is very basic.
General comment:
The cycle helmets are fab!
These two latest products are just disappointing and not up to Closca’s usual standards of design.

Absolutely awful customer service. The helmet arrived but it is too small so I would like a refund. All my of numerous request, following their appropriate channels, have been ignored. I do not trust this brand and believe they’re just waiting the time out so I am no longer eligible for a refund. Would not recommend them and appears to be a common issue with others too.