Clockwork Removals and Storage Anmeldelser 1.530

We had never used movers before and we will never move without them now. Clockwork Perth are absolutely amazing. We couldn’t fault the whole experience and even when plans changed ect they worked with us to find solutions and change dates to meet our needs despite it meaning less work for them- they were the definition of customer first.
On the day itself the guys who came were so friendly and kind- they had our whole house packed up in 3 hours and helped us get everything in place at the other end with not a grumble and a few laughs along the way. I will be recommending them to everyone I know who is looking for movers.

Staff were on time and helpful and pleasant.......took the stress out of moving and had a good sense of humour too! Nothing was damaged as they were careful with my belongings.

Amazing thanks!

Strong communication and movers were very helpful on the day.

Big, complicated pack, all done to time, only 2 small breaks in 2 lorry loads!

From start to finish, the team have been amazing.

First dealing with Kelly & Dean at the office - they were both so friendly over the phone and could not do enough to help and guide me as this was the first time we’ve used a removal company. They made me feel relaxed and reassured I’d made the right decision on choosing Clockwork. Their customer service has been flawless.

On the day of the move, I was feeling anxious, as I imagine most people are when it comes to the big day. And I honestly thought I would get a couple of guys who just wanted to get the job done and not really pay much attention or care for our personal belongings which also made me feel nervous. However, as soon as Tony & Tom arrived, I knew from that moment that I would be in safe hands and I knew I wouldn’t have anything to worry about.

Tony & Tom were so personable, friendly and supportive in the move - it made us feel so happy and comfortable. They were incredibly efficient, and quick but also took so much care - it was effortless. Their communication was impeccable and I loved their personalities and sense of humour, it made the day feel really nice and fun.

They also went above and beyond as a couple of the items like the bed and wardrobes had some minor issues (slight break on the bed and a screw from the wardrobe missing) which they checked with me to make sure I was aware of it, but then went on to fix them when they built them back up in the new house! If that isn’t going above and beyond I don’t know what is. They didn’t have to do that - but they did, and that is what makes the difference and sets Clockwork apart.

I cannot recommend clockwork enough, they have an amazing team there and I will be absolutely telling everyone to use them for their moves!!!!!

Poor approach to quoting for a bespoke move.

Excellent first class stress free removal with Clockwork.
Very polite helpful efficient and especially grateful to James who oversaw meticulously everything

Friendly, immediate, caring, responsible and efficient organisation. Understanding and careful work.
I would NOT use anyone else!

From the initial survey onwards I felt they were efficient and competent, and that proved to be the case when it came to the move itself. A very friendly and energetic team of men, and they took good care especially of all the more fragile/delicate items - no breakages at all. A couple of tall Billy bookcases couldn't bend round a tight corner and had to be taken apart and reassembled, and though in theory I could have done it myself eventually, it wouldn't have happened for weeks, and the reassembly was done for me as a kindness that was much appreciated. (I am now 90.)

The team were amazing, friendly quick and efficient. Would highly recommend.

From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to make the move less stressful by remaining upbeat and super efficient. All my furniture and belongings were handled with care and everything was delivered safely.

Great staff on the day - super helpful and patient

The guys doing the move were great. Polite and efficient. Everything was moved with no issues.
The only thing that could have improved the whole process was better communication. I had agreed when asked to move the time of my move but had to chase up that time. All I needed was an email confirming the new time.

The whole experience of moving home was made so easy due to efficiency of the removal team.Also the men were polite and helpful.I would recommend your company.

I’ve used clock work in the past and always had no issues staff are always very friendly and helpful

Pre-packing the day before moving was really great! Really careful yet efficient.
On the day moving was really good too, however a two pieces of furniture were broken and I feel one of those was avoidable the other perhaps just unlucky - main electronics were very safe though.

I think a confirmation text/email a day or so before the move would add to the assurance of the experience.

This company we’re very understanding when our removal date changed three times! Staff were very professional

Do not go with what this company tell you. I had a move last week and it was atrocious. Pack up was fine but items came back dirty, unwrapped and in some cases scuffed. The worst part though was the fact they sent 2 young boys to unload a van for a 3 bedroom house. One of the team wouldn’t come off the van so if I didn’t have my brother and friend with me the van wouldn’t have been emptied. For the money I paid it’s a joke that we had to unload ourselves. We also had to put wardrobes and couches together ourselves as the two boys spent all their time trying to find bed parts they had packed away. Absolutely not worth the money. Also will hit you for charges wherever they can. Unscrupulous actions, no compassion and service you’d expect from man with a van. In fact, that’s unfair, go with a man with a van, 10 times better than this mob. Don’t go with the sterling reviews they ask the good removal customers to fill out, dig a little deeper. Funny, I wasn’t asked to complete one but happy to be the honest voice that highlights yet another big companies poor customer service and lack of care. They do not offer anywhere near what they claim. Avoid!

Even worse is the disingenuousness of the reply. Pure corporate speak to try and cover what was a shambles. I can confirm not everything was wrapped and can provide pictures of scuffed, scratched and damaged items. Your office person told me a 4 man crew was arriving as confirmed by the two boys on site. One refused to come off the van. How would one person carry in large furniture themselves. You note the bed was assembled, incorrectly and with parts missing. No mention of the wardrobes and couches put together by me and the people with me. You claim the move will be hassle free, it was anything but. I’ve used far smaller companies who were far better and more professional than this lot. The fact you claim to have investigated when this response is likely from the manager I spoke to in person and wouldn’t listen to the complaint says a lot. More interested in what your reputation is online than the truth about your absolute lack of customer service, honesty, integrity and professionalism. I repeat, look into other companies than this one as the experience was awful and the fact they rebuff your genuine concerns says all it needs to about their desire to do a good job.

Everything went to plan and the guys were great.