Clockwork Removals and Storage Anmeldelser 1.529

The guys moved my piano with care and got it into place in no time. Thank you

James and Corry were a delight to deal with. Nothing was too much trouble and they made the removal experience less stressful. They handled our furniture with care and not a single item was damaged.

Jamie and Steve did a fantastic job from start to finish.

Prompt, polite, hard working and a fair price.

The team were great from start to finish. Friendly, professional and took great care of our belongings.
Packed items carefully and worked around our needs as the customer. Highly recommend Clockwork for any move, local or national! Been using them for over 10 years!

I have used Clockwork many times and this was as good as always.
Great people who go above and beyond.

On the moving day the guys turned up on time and were very polite and helpful. I was worried as it was pouring with rain, but they put big rubber mats down and were careful not to get the carpets dirty. They took the king-size bed apart and reassembled it for us. Moving things to where we wanted them was no trouble to them. The only reason for not giving 5 stars is that I felt there could have been a bit more communication from the office, ie a text or email the night before to confirm, and check everything was ready. They obviously move people all the time but I hadn't heard anything from them since I booked a couple of weeks earlier and was nervous. There was also no follow-up afterwards. Overall though I would definitely recommend them and would use them again.

Great communication throughout. Clear pricing, good storage facilities and arrived on time. Cheery staff who couldn’t have been more helpful. A great experience.

very pleasant to speak to on the phone but they do not send out estimates when promised

Great service

The company was well organised with good communication from Shaun.In my opinion Grant and Joseph performed admirably,the weather was shocking to say the least and it was a distance to the wagon. I was not present for delivery, Liz said everything went smoothly and the men were polite competent and accommodating.

Excellent prompt professional service

Friendly and efficient service

Apologies for delay in submitting my review but due to issues now intending to pursue through FHIO.
The two star is given as contracted Clockwork Removals to help with removal/storage and subsequent move in to new property between 3-17 Sept 2025 which in effect they did.
After reviewing several Removal Firms went with Clockwork due to locality and requirement for storage prior to moving in to new home (and their seemingly reported good reputation). However now wish I had spent some more time reading their 'poorer reviews' because when they get things wrong they seem to do it with STYLE!!!!
We paid for a removal service to store and then subsequent delivery of our items to new property two weeks after initial removal. This was to include dismantling of basic furniture, packing services, appropriate furniture protection, covers etc. We were also happy to pick-up boxes prior to removals and to pack non-breakable items ourselves (mainly clothing books, kitchen utensils, pots & pans etc) and had packed approx. 20 boxes before our planned moving out day of the 3/9/25.
I could write an essay on the 'comedy of errors' that then followed but in summary please see main issues below:
MOVE OUT
- Severe delay in personnel turning up resulting in rushing to make up time and damage then caused to walls and wood flooring due to unprofessional moving of goods.
- No professional organisation (as advertised) and lack of full packing service which I had paid for (my wife and I having to do a lot of this ourselves!)
STORAGE
- Storage of goods had been agreed for two weeks though did try to charge me for three till I objected and they quickly backed down (goods went in on a Wed and came out two weeks later on a Wed -claimed they charged Mon to Mon so expected me to basically pay an extra weeks storage and insurance when goods were not even in their possession!!).
MOVE IN
- On eventual move in to new property two personnel arrived in a 17tonne truck with one basically staying in truck and passing boxes down to other who he then expected to bring in to house. Realising this was going to take forever I basically became the third 'mover in' for the day.
- As furniture came in it was evident of severe damage to several pieces of furniture with dents and scuffs on others.
Our double bed was missing pieces and damaged (resulting in it being condemned beyond repair after further inspection by Clockwork); managed to put two puncture holes through base of display unit; taped up office furniture incorrectly without putting felt protection on first resulting in laminate covering being damaged when removing tape; dents on wooden coffee table and sideboard....
After discussion directly with Clockworks M.D. he agreed to replace my bed and basically sourced a frame (we had the mattress!) from Amazon as quickest way of getting us one, though this did take six days for delivery due to it being 'inconvenient' for them to take delivery over a weekend).
Even when bed was eventually delivered by Clockwork the two personnel sent were unfamiliar on assembling and gave up trying to follow written instructions after and hour and a half and had to call office for someone else to come out to help. The whole procedure of putting a simple frame together took them three hours in total and even after they left I had to go round and correct several bolts and re-tighten most.
In a bill that cost £2300 (£380 of this being their insurance costs) we have been offered £158 (less £50 excess) by insurers for damage to display unit and office drawers and Clockwork have valued the compensation for their lack of professional service/services paid for and damage to property at £150, which I have refused.
In 35 yrs of marriage we have used removers on five other occasions (including from other country) without any issues and very disappointed with Clockwork Removals and certainly would not use again, or recommend use to others.
I am by no means stating that all Clockwork personnel are bad but feel that moving personnel are possibly being put under undue stress by lack of correct internal procedures/management/training.

Team at Clockwork delivered a great service!

They arrived before 9am, were very organised and professional.

Lee and Dane were absolutely superb, nothing was too much trouble loading our stuff to go into storage( back in October) and then bringing it to our new house today, 4 hours (at least) away from our last house. Both worked really hard and always asked where the boxes and furniture needed to go, then took them there. If you are lucky enough to have this Sheffield team, make sure you give them refreshments...because they definitely deserve it. They are a credit to your company Clockwork.

Professional and friendly service throughout. The team worked with the utmost respect to our property during all stages, going above and beyond when there was problems in moving some of our larger pieces.
Nothing was a problem and what can sometimes become a stressful time was made so much easier by everyone involved ar Clockwork.
Had used AB Castle previously and nice to see that the excellent service has continued after the takeover

We recently moved offices from one large location to two smaller ones and Clockwork were a google find that really paid off.

The free quote happened quickly and they were very knowledgeable regards packing needs etc. The quote was incredibly competitive and when we moved premises (on two consecutive days) the team that moved us worked hard to get the move done as quickly as possible. Every member of the team that moved us were helpful, friendly and professional and nothing was damaged or lost.

The office team that also helped organise dates and handled all the admin were also friendly, approachable and accommodating.

I would very highly recommend them.

I've given Clockwork Removals 5 stars because of their professional approach to my packing and removal. The whole event was planned with precision and the utmost care and patience was taken with packing and moving my possessions.
Paolo, the project manager for my job, was outstanding for the way he organised and facilitated everything and his team worked like Trojans. Highly recommended.

Very careful and professional team. Showed up in time and completed the job very fast being super careful and keeping a great attitude