Delivery takes a long time and you have to chase the company for updates. Some items are not eligible for a refund, but they don’t tell u that before purchase. I purchased a travel cot which is... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to order items. Good website to browse. Very good value and choice. New customer discount appreciated on my order. Updates on delivery service etc. received. Unfortunately not all of my items I h... Se mere
Virksomheden har svaret
I had mislaid a part from my grandchild's moses basket stand. I emailed Clair de Lune customer services to see if I could purchase one from them. I had a very quick response from them to say they... Se mere
Virksomheden har svaret
Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Kontaktoplysninger
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Storbritannien
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Fremragende
632 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Unfortunately I was delivered the wrong colour item but after contact with customer service, I was very quickly sent the correct colour. Very helpful and prompt service
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Julienne,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Issue was resolved almost immediately…
Issue was resolved almost immediately and Robyn was more than happy to help!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Melissa,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Grateful customer
Fab company ,gorgeous items,helpful customer care, swift delivery
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Caron,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Would definitely order again
I received great service and response from customer care when I had an issue with a courier. The cot bed I ordered is amazing quality too, just like the pictures.
Thank you
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Rachel,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Clair de lune smelly foot muff
I purchased a foot muff for my daughter’s pushchair which I had to wait about a month for delivery not a problem as it wasn’t needed straight away, it arrived beautifully packaged but it had a musty smell so I washed it thinking it might have the packaging that made it smell, this didn’t help as it was still there so much so that my daughter won’t use it, I can’t blame her, so its just sat there what a waste of money (& it wasn’t cheap) I definitely wouldn’t use this company again & will not be recommending it.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Diane,
We are sorry to hear that you are not happy with the footmuff that you have purchased. If you would like to contact us on email, we can arrange for a replacement to be sent out for you, we wouldn't want you to feel like you have wasted any money.
Please contact us on customerservices@clair-de-lune.co.uk and we can get this rectified for you.
Kind regards
Clair de Lune Customer Service Team
Product great
Product great, delivery a little slow but got here in the end.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello John,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service and products
Rebecca at customer services went above and beyond to help me, she sourced and provided a replacement part for a moses basket stand. I am so happy and grateful, my grandchild is due next month and will have a perfect moses basket and stand. Love Claire de Lune products and can highly recommend.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Susan,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Customer Service
I’ve ordered a lovely moses basket, but unfortunately had a quality issue with the mattress. Robyn from the customer service has been fantastic in helping me resolve the issue and send a replacement. Whilst the 4 star are due to the quality issue, the customer service surely deserves 5 stars!
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Maria,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
A huge thank you to Customer Services…
A huge thank you to Customer Services at Clair de Lune - they have assisted me in replacing a part for the moses basket stand - I could not have asked for more support and assistance with this matter. I will definitely return to Clair de Lune as I progress the path of being a new grandmother. Thank you so much it is totally appreciated.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Jill,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Super quick response
Super quick response! wow
Resolved my query quickly and promptly. Wonderful service and looking forward to my order being delivered
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Laura,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
A part of the original item I had…
A part of the original item I had ordered was no longer available and the customer service worker gave me an alternative option and updated my order within minutes. She was very friendly and efficient with sorting the issue out.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Shakeira,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service.
Excellent customer service.
Realising I’d ordered the wrong size, I contacted customer service and a very speedy response allowed me to change my order with no issue at all. I even had a refund which came through immediately.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello TJO,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
My order was lost by delivery company
My order was lost by delivery company. Communication with clair-de-lune was brilliant, kept me up to date with progress. Replacement product will be on its way to me soon
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Maria,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Fantastic customer service
The team at Clair De Lune have been fantastic, they have been very consistent and efficient with contacting myself regarding the Moses basket I purchased.
I purchased the wrong colour so emailed the team and they responded very efficiently and have rectified the matter.
I would highly recommend. Thankyou again to the fantastic team
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Hannah,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Many thanks to Rebecca
Many thanks to Rebecca who was extremely helpful in sorting out our self inflicted problem.
We managed to lightly split one of the pieces of wood on the rocker due to over tightening.
Rebeca sent out a replacement quickly and with no charge.
Thank you Rebecca for your kind help and excellent customer service which is much appreciated.
A rare thing these days.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Jane,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing customer service
I had an issue with a footmuff . I spoke to Robyn at Customer service who dealt with my problem in a polite and caring manner. Not only that but she arranged a really quick return and exchange. I am delighted with the look and quality of my new footmuff. Amazing customer service!!
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Gross smelling foot muff
Similar to another review I ordered a foot muff directly from them and it absolutely stank even after several washes that left my washing machine smelling terrible. They sent a replacement and it has the same smell. For a company that sells to parents they make the process a horrible ordeal. I have asked many times for a refund and it is not forthcoming. I would never buy from them again, more hassle than it’s worth and gross products I don’t want anywhere near my baby.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Chloe,
Thank you for taking the time to leave us a review, we value all feedback. We apologise for the issue that you have had with the footmuffs that you were sent. I can see that a return has been raised for you and a refund has been requested. Once the items are back with us the refund will be processed. This has been chased with the finance team for this to be issued sooner rather than later.
We’re truly sorry for the inconvenience caused on this occasion.
Kind regards
Clair de Lune Customer Service Team
Liars that don’t care about their customers
I purchased a £550 oak cotbed from Claire de lune and received confirmation of the order and then nothing. It was supposed to be delivered within a week. No contact. I call them and they apologise and say they don’t have any mattresses. Why are they selling things they don’t have supply for? Why was there no contact? They apologise and offer me some sheets (what a joke). Promise the order will be delivered within a week. A week goes by, no correspondence. I phone again. They don’t have any mattresses, again. Ask for compensation, they respond with ‘we don’t offer compensation’, ask when I can expect my cot bed, they respond with ‘we don’t know’. What. A. Jokes. You’re selling essential baby products. Do better. Stay ‘clair’ is all I can say.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Uzam,
Thank you for taking the time to leave us a review, we value all feedback. We are so sorry for the delay with your order. There has been an issue with the supplier and confirming when the mattresses were going to be arriving with us. The information that was provided to you was the information provided to us by the supplier, we’re truly sorry for the inconvenience caused on this occasion.
Kind regards
Clair de Lune Customer Service Team
Fantastic customer service and high…
Fantastic customer service and high quality products. I would 100% recommend.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Mitch,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Poor customer service.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Ashley,
Thank you for taking the time to leave us a review, we value all feedback. Please could you contact us on customerservices@clair-de-lune.co.uk and we can help you further and resolve any issues that you may have.
Kind regards
Clair de Lune Customer Service Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.