Citygate Anmeldelser 

My id.4 went in to fix a warning light on the dashboard.
They ran diagnostics and found it was not a faulty battery but was fixed by resetting the cars software operating system.
I was kept up to date by phone as to when to collect.

Took our Skoda in for service and MOT in Sept. Was told that brake pads and spark plugs needed attention and agreed to this. The air filters were also changed, without consultation, at a cost of over £100. This had not been discussed in advance with me. First I knew of it was when I saw the bill...
I have made my concerns known to Citygate and Skoda via their customer satisfaction surveys, and requested a call back, but have heard nothing from them.

Appalling business ethics, will drop you like a stone if they can make a pound from another customer. Arranged an appointment to see a vw buzz only to find that they had already sold it by looking on the internet. Not sure when they were going to inform me probably when I was 1/2 way round the M25 . Sorry im old school and would never treat a customer like that.

Bought a brand-new car in March and seven months later there are still issues that have not been properly resolved.

What I find most disappointing is the way the complaint has been handled. Instead of taking ownership of the remaining problems, the response from management has become increasingly defensive, with faults being described as “characteristics” or normal operation and the emphasis being put back onto the customer.

After such a long-running complaint, that is not how you resolve things. A customer should not be made to feel like a nuisance simply because problems with a new car are still present months later.

The whole experience has left me with very little confidence in Citygate’s aftersales support.

I delivered my car, my husband picked it up. Everyone we dealt with was charming. Everything seems to have been carried out well. The one thing that wasn’t done was the air-conditioning service which is going to be more complicated than first thought and I will make a separate future booking for this.

Fantastic service from start to finish at St Albans citygate The staff were very polite and welcoming upon arrival. My car was serviced and MOT on time, and everything was explained clearly. Highly recommended. Great customer service, friendly staff, and high standards of work. Thank you to the team. A massive thank you to [Josh] at St Albans Citygate for making my recent service completely stress-free. Professional, efficient, and very knowledgeable. I felt valued as a customer and will definitely return. Many thanks

Communication was good from start to finish by Syeda. She kept me updated on the work required and how the job was progressing.

Citygate Twickenham does a great job providing servicing for my VW car. Booking servicing is a bit haphazard as the Citygate staff do not always complete the booking and also don’t write down what is requested always. I try not to use Citygate Brentford if at all possible as their service staff are hopeless.

Above all else Citygate Twickenham have my trust. The staff are friendly, polite and super helpful. I always get my car back cleaned as well which so appreciated and shows they just go that extra mile. I would highly recommend this fantastic team for all your needs, be it a new car, MOT or service, or honestly even if you just have a question they will be happy to help.

A fair deal delivered in a very friendly manner. Our sales person Dewan did his utmost to handle the whole process to our satisfaction. When he needed to check a couple of things with his manager he did this swiftly to achieve the desired result. On handover Dewan took time to explain some details we were not sure about and to get us set up on the Skoda app. We are now enjoying the car but in the future would deal with Skoda Watford again.

I recently went to Volkswagen to look at potential new cars to buy and I had roshni guide me through the process. She was very nice and helpful throughout. Amazing service

VW Ruislip service department was very helpful and professional. Ene to end great experience, I definitely recommend them and the services they provide.

My honest opinion , I love the coffee machine inside, I love how old school the English people are who work in there , the level of experience that they have is amazing , we know this is what you call proper boys in my opinion , they make you feel very comfortable. They are crystal clear from the beginning with everything,, most of all, they are trustworthy , and helpful indeed ,, funny enough, I am not even English ,, but I am a British citizen A previous tarmac layer who worked with the English my whole life on building highways , I know that area is a nice little area ,, so it’s nice to go and see this good garages still exist , I wish you all the best from Dorian , many thanks to Steve ,, to Matt , and the others ,, thank you, boys for the great experience that I had

Tosana is such a lovely lady. She puts my mind at ease and always recommend best option for me. Her customer service is superb

From our very first phone call to enquire about a car, right through to the after-sales service, we have been incredibly impressed with the service we received from Reece at Citygate Slough.

Reece was helpful, professional and approachable throughout the whole process, and nothing ever felt like too much trouble. The level of customer service has been excellent from start to finish, and we really couldn’t have asked for a better experience.

First class service from Adil.

I was welcomed and looked after extremely well by the team at Citygate. They took time to explain everything and did a full review of the car along with a video. Any areas of concern were highlighted and the work was carried out while I wait. Great service and great team. thank you.

Staff is nice and professional.

I had my car serviced at Kia Watfor. They were very helpful ,professional, a d did an excellent job.

Popped in to Citygate after visiting a lot of garages within 50 mile radius, and believe it or not me and my wife were looking for a motor not low to the ground as we are getting older and struggle getting in, despite all this I had stupidly brought another car a Hyundai that was a low to the ground car,obviously not thinking so we decide to go looking, our first visit to Citygate was very quick as when we turned up there was nowhere to park as there was so many motors for sale, so we left and about 6 weeks later we tried again and the rest is where we are now.
My wife has a Skoda and the car is so comfortable and easy to manage that suits us both the decision was made to go and get one, I am the owner of the Skoda
Fabia Monte Carlo Edition now and I am absolutely delighted with my choice, it has been a joy to drive and I also need to say a very big thank you to the lovely man Shabaz who put all this together for us making the experience very easy with a lot of laughing along the way, I am now eagerly reading the Skoda handbook to check out a few things that are niggling me, but I'm sure I will find the answer.
Thanks Shabaz and Citygate for a great experience.