HPL Motors Anmeldelser 

The car I bought broke down within 2 weeks of purchase. And then again month 5. Mylson have refused my right to reject the car as I am entitled to.

I purchased a 2023 GWM Ora electric vehicle from Mylson Stoke in May 2026 for £11k. I decided to spend a decent amount so thay I could get reliability and peace of mind. I was hugely relieved by Mylsons relaxed, non pushy sales approach, Ben my sales guy I 100% trusted and was happy to buy from him.

Within 17 days of purchase, my vehicle was 100% useless. It had stopped charging so was effectively a dead piece of metal.

Mylson grumpily arranged repair. No apology when I reported it, and throughout it was as though I was an unreasonable inconvenience because I was expecting them to address the issue.

I could have rejected the car there and then (it was within the first 30 days). But I was still very much under.the impression I was dealing with a professional and reputatable business. So I was in no way concerned and happy to let them arrange a repair. The whole charging port and release cable was replaced.

I took the car back.

Month 5 since purchase. The car wont charge again. Can't insert the charger. I have a dead piece of metal again. I ring Mylson. Tom, one of the directors answers. I explain I have an unuseable car again. Im in my six month warranty. Ill faciltate getting the car to the service centre again, but that I will likely wish to exercise my right to reject this time. They have used up their one entitlement to repair... im very sorry...but i dont trust the car anymore.

He is aggressive. Tells me the warranty requires a court to trigger. I point out thats not true. The only reason we would have to go to court was if i had to sue him because he wont follow the law himself. He told me his court threat was my fault for winding him by "being unreasonable and talking about rejection. That's just bound to get my back up". I was baffled.

The manufacturer diagnosed the reason.for the second breakdown. IDentified an issue covered by a manufacturer's service bulletin (I.e. a known issue inherent in the vehicle).
Which was that the charging port would just stop working if it felt the last time the plug had been inserted... it had been inserted "too slowly". A case of the Goldilocks essentially. Or a 19th century Duchess who faints if her night time candle splutters occasionally.

So Mylson refused my statutory right to reject. I have an open and closed right to reject the car and get my money back under the Consumer Rights Act 2015. Its a clear cut situation.

Regardless, Mylson are refusing to do what they legally must do. I have had to pay for the second repair and collect the vehicle. I am now holding the vehicle as bailee, and it seems I am going to have to take them to court. They are refusing the speak to me other than in writing. And insist they will do nothing unless ordered by a court.

This should be a really simple matter. It is WILD they are just blanket refusing the follow the law.

These are men who have been in the car industry for years. They know 100% they are obliged to take the car back and return my money. Its a standard fact of life for dealerships that on occasion, you will have to take a car back because it failed in the first six months.

Cars can develop faults. Happens all the time. What matters is how a dealership responds when they do. It is apparent from Trustpilot my story is not unusual. Some people even have had their vehicle witheld, aswell as their money. And are facing having to go to court also. This is a pattern of behaviour. A business strategy possibly.

To brazenly refuse abide by the law and elect to act shamefully, all for a desperation not to swallow a cost to your company of a few hundred quid? To choose to go through life cheating people and causing real financial damage to others, all for line your own pocket with a few scraps. What a baffling choice to make.

My advice: 1. Check a dealership's accreditation before purchasing. I will never again buy a vehicle from a dealer that is not accredited to The Motor Ombudsman's relevant Code of Practice. 2. Don't buy a car from Mylson Stoke (or the directors Alex Wood, Jaspa Bhakkar or Tom Fierro).

We are absolutely thrilled with our new car! A huge thank you to Kamran Muhammad for making the whole purchase process so easy and hassle-free. He took care of every single detail from initial booking to handover, keeping us updated every step of the way and making sure the car was in immaculate condition when we picked it up. Highly recommend HPL Motors and Kamran!

We bought our new car from HPL in Preston around 6 months ago. We were looked after by Lily who really did go above and beyond to ensure we had an excellent experience. We explained at the start how we’d had a really bad experience with another large car sales company in the NW, specifically a a dealer near Manchester, which ultimately ended up with us rejecting the car.

Lily understood this and put us at ease through the whole process. From the moment we were handed the keys we were never pressured into the sale. We were left to look around the car on our own and the only question asked at this stage was “would you like to take it on a test drive”.

Having bought an electric car, we were assured that they wouldn’t sell cars with a battery stays below 90%, and we were presented with a certificate to prove this when we picked the car up.

Any faults we identified when we first looked at it were rectified. We’ve since been all round the UK in it with no problems. Would I buy from HPL again? Yes, and I’d happy have Lily as my sales executive again too.

I recently bought a vehicle from the Barnsley branch and l have to say how well l was looked after. Andy the manager was first class from start to finish. He gave me a great deal for my trade in and went above and beyond with making sure l was happy with my new car. I would definitely recommend.

Sales staff can be quite rude, and pressurising. I’ve purchased 2 cars from them years ago and had great service, returned twice since in the last few months and both times was let down by the sales staff’s approach and lack of knowledge on certain cars that I’d learn later after leaving. Customer needs were ignored and sales were pushed- if you couldn’t make a decision within 20 mins they would be quite blunt and say you’re wasting their time. Would no longer recommend to friends and family and would definitely not return to purchase a car particularly from the Oldham branch until the staff culture and customer experience returns to a better quality experience.

Josh was very helpful and thorough explaining everything about me new car. The whole atmosphere in the show room gave out friendly helpful vibes

Brilliant experience buying our car at HPL. Jamie was very pleasant, professional and efficient. He was friendy and polite throughout. Always kept in touch with updates. Will be back when we want to purchase another car and recommend HPL to friends and Family

Excellent choice of quality cars. I like that you are left alone to browse but more than happy to help if you need assistance. Service from Dai A* covered everything without being pushy. Great chat and excellent customer service. Highly recommend

The manager Andy Hadfield and sales executive Natasha Bradder from Barnsley HPL, were both excellent. No hard sell both very effective and communication was responsive. Very easy to deal with. As existing customer I would return again highly recommended

What made the exprience a great one was the friendly staff and explanation in details of the features of the car. Mike needs a promotion urgently- he knows his onions.
I noticed everytime I rang the customer services unit someone picks up and attends to me like I was on premise.

The 120 point checks are not carried out and when you tell them this with evidence, they advise they can’t comment on it. Lots of damage hidden and modifications to the battery which supposedly had 4 checks. It is ridiculous!! Apparently, only one person deals with complaints and never takes your calls or calls you back. Do not buy from here!!

Not too happy just realised my partners car has not got an MOT luckily he's not been driving it..I thought all cars come with 12 month MOT especially from HPL as we have purchased a few from here ..Wasn't told there was only just over 6 months on it..just like apparently heated seats and wheel which there isn't 🤔 🙄 won't be buying from them again..

Great experience at HPL motors and dealing with allan has made it easy to change our car. Allan has been very professional and helpful through the whole process. Thanks

clear and honest, straight forward experience and a process done as quick as possible for us

Mike provided amazing quick service.

I have just bought a car from HPL. Thanks HPL for providing such a professional service. The staff has explained the details clearly.

I couldn't be happier with the service I received at HPL Motors Atherton. I dealt with Sean, who was incredibly helpful, knowledgeable, and patient throughout the purchase of my Nissan Qashqai. There was no pressure at all, and he made sure everything was sorted for me perfectly. 5 stars for Sean and the team!

Allan was absolutely amazing! So friendly, helpful and genuinely great to talk to. He made the whole experience easy and enjoyable, and his customer service was exceptional from start to finish. I ended up with a beautiful car that I absolutely love! 🚗❤️ I couldn’t be happier with the service I received. Thank you so much, Al — I would 100% recommend him to anyone looking for a new car! ⭐️⭐️⭐️⭐️⭐️

Great service, lovely car at an amazing price, extremely nice salesman, non pushy & very helpful.

We’ve bought 2 cars now from Mark at the Wirral branch and couldn’t be happier with the experience from start to finish! Mark made sure to get me in the car as soon as possible, and fit me in at a later date to sort all the paintwork. You can tell they clearly take pride in the quality of cars they sell which is really refreshing. 10/10 would recommend!!