City Clinics Group Limited Anmeldelser 

114
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I don’t often leave reviews. But I feel these guys deserve it after my second FUE hair transplant with City Clinics. I had my first hair transplant with City Clinics about six years ago (onl... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I have had 3 separate hair transplant procedures at City Clinics, Kensington, as I had severe hair loss, but Dr Mohamed Mohamed and his first class team delivered world class service, everyone was rea... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I’ve done a surgery in this clinic and it’s been 6 months now hair still so weak and thin I think just because they have not done me enough craft or thickness. honestly I haven’t seen any difference b... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

First class. The process was very easy from start to finish. The technicians were very welcoming and put me at ease explaining the whole procedure. The surgery went very smoothly and Dr Mohmamed ,... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Hårtransplantationsklinik
  2. Læge
  3. Plastikkirurg
  4. Plastikkirurgisk klinik
  5. Kirurg
  6. Kirurgisk center

Skrevet af virksomheden

City Clinics is the UK's leading hair transplant clinic, with one of the largest surgeries in London. We have a great list of treated celebrities operating in prestigious Harley Street and Sheffield. Our treatments provide valuable hair restoration, helping men and women across the United Kingdom. City Clinics specialises in all forms of hair transplantation, including ultra-refined FUE hair transplants, beard transplants, and eyebrow transplants. Our surgeons are all UK-trained and qualified and hold full GMC registration with our hair transplant surgeons being members of the International Society of Hair Restoration Surgeons (ISHRS) as well as the European Society of Hair Restoration Surgeons (ESHRS). Our clinics are registered with the UK's Care Quality Commission (CQC). Our lead surgeon Dr Mohamed Mohamed is an expert in employing regenerative technologies for hair renewal and professionalises in FUE hair transplant methods. Whom have treated over 2000+ patients. He is a long-standing member of the Royal Society of Medicine UK. Our prime focus is to diagnose the cause of your hair loss and find a suitable solution that works for you. At City Clinics, we tailor for all ages, with a variety of different options, offering non-judgemental impartial advice on the right solution for you. We provide cutting-edge technology for our patients, tailored medication, free advice, and full FUE hair transplants. We understand the stigma around hair loss and offer our customers complete confidentiality, along with a tailored package to help achieve your goals. Our team is driven solely by the desire to help others. We believe that everyone deserves the chance to feel great about their hair and offer expert FUE Hair Transplants at very competitive prices. For further information please visit us online at www.city-clinics.co.uk about our advanced techniques and how it can help you reclaim your confidence today. If you are suffering from Hair Loss, call our team today on 020 7018 9060 and book your free consultation with us.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

114 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

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Bedømt til 5 ud af 5 stjerner

Hair transplant procedure

I was recommended to use City-Clinics by a friend. I had a consultation with Ben who provided all the necessary information and was great on answering questions related to the procedure.
A week or two before the procedure I had a consultation with Dr. Mohamed. Again all the relevant information was provided and I was made to feel totally at ease and reassured.
On the day of the procedure I made my way to London and when I arrived at the clinic Dr. Mohamed and his team were very welcoming. The procedure took just over 6 hours in total and the team made sure I was comfortable and relaxed. At the end of procedure day I had a new hair line which was nice to see again. I’m only two months post procedure and I have a long way to go but the results look good already.
I would highly recommend Dr. Mohamed and his team at City-Clinics.

23. september 2021
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Besvarelse fra City Clinics Group Limited

Dear Adrian, thank you for your kind words. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put patient experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope that with you sharing your experience we can hopefully reach many others whom are suffering with hairloss and help as many people as we possibly can. Once again thank you for your kind words and we look forward to seeing you again.

Bedømt til 5 ud af 5 stjerner

Perfect

Been fantastic from day one. Highly recommended

23. september 2021
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Besvarelse fra City Clinics Group Limited

Thank you for your kind recommendation, Anthony.

Bedømt til 4 ud af 5 stjerner

Very happy with my hair so far please…

Very happy with my hair so far please ask again in 12 months when a true judgment can be made

23. september 2021
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Besvarelse fra City Clinics Group Limited

Dear James, Thank you for taking the time to leave us an honest review. Hair Transplantation, requires a lot of perseverance. We are optimistic that you will have amazing results however the vast majority of results are patient dependent. We have provided you with the utmost care from a surgical point of view and are confident that you will have amazing results but it does depend on the patient and how well you have adhered to your post operative leaflet. A member of our team will be in contact with you, if they have not yet done so in order to obtain some progress pictures.

From us all at City Clinics, we would like to wish you every success.

Bedømt til 5 ud af 5 stjerner

Get your hair transplant done by Dr Mo

I had my hair transplant with Dr Mo in March, which went well. His team were fantastic. It’s now been six months and have seen positive results. He has also stayed in touch and is monitoring my progress which is nice and reassuring.
I highly recommend Dr Mo & his team.

23. september 2021
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Besvarelse fra City Clinics Group Limited

Dear Deep, thank you for your kind words. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put patient experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope that with you sharing your experience we can hopefully reach many others whom are suffering with hairloss and help as many people as we possibly can. Once again thank you for your kind words and we look forward to seeing you again.

Bedømt til 5 ud af 5 stjerner

Hair transplant experience. Well done guys.

I had my hair transplant on the 29th June. Pleasant experience even though I was extremely nervous, everyone kept me calm and reassured me. We had a joke and a giggle through the process and I left satisfied with my new hair line. One thing about companies i get worried about is after care but with city clinics I messaged 10 days after my transplant and had an instant reply with the solution I needed. 2 days ago I contacted them again in regards to a 3 month follow up, within 10 minutes I had a response and mind was at ease that the hair is healing well. Highly recommended and I do tell everyone about this fab company.

23. september 2021
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Besvarelse fra City Clinics Group Limited

Dear James, thank you for leaving us such a detailed review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put patient experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope that with you sharing your experience we can hopefully reach many others whom are suffering with hairloss and help as many people as we possibly can. Once again thank you for your kind words and we look forward to seeing you again.

Bedømt til 5 ud af 5 stjerner

Dr Mohamed and the team at City Clinics…

Dr Mohamed and the team at City Clinics wrnt above and beyond to make me feel as comfortable as possible before during and after my surgery, keeping in contact to ask any questions has been really easy too and i cant reccomend them enough.

23. september 2021
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Besvarelse fra City Clinics Group Limited

Thank you for taking the time to leave us a wonderful review Tom. Best wishes - City Clinics

Bedømt til 5 ud af 5 stjerner

Professional and friendly

Lovely time, very professional, really put me at ease and answered all my questions

21. september 2021
Uopfordret anmeldelse
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Besvarelse fra City Clinics Group Limited

Thank you for your kind words Ibrahim!

Bedømt til 5 ud af 5 stjerner

Had an amazing experience with Dr…

Had an amazing experience with Dr Mohamed. He was quick to respond to all my queries. Very happy with the treatment I received.

21. september 2021
Uopfordret anmeldelse
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Besvarelse fra City Clinics Group Limited

Thank you for your kind words Yasmin!

Bedømt til 5 ud af 5 stjerner

Fantastic hair transplant and wonderful…

Fantastic hair transplant and wonderful follow up. Worth all the swelling when you see the outcome

19. september 2021
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Besvarelse fra City Clinics Group Limited

Thank you for taking the time to leave us a review. A member of our team will be in contact with you if they have not yet already done so to enquire about your progress. Best wishes - City Clinics

Bedømt til 1 ud af 5 stjerner

If there was a

If there was a - number would have had that

18. september 2021
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Besvarelse fra City Clinics Group Limited

Thank you for posting a review Todd and we’re extremely sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. For further information regarding filing a complaint please email info@city-clinics.co.uk and a member of our team will be happy to assist you. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again!

Bedømt til 5 ud af 5 stjerner

Consultation

Consultation was quick to see by Dr mohammed an Looks like a very statight forward procedure. His team an assistant looks lovely an polite. Can't really argue on the price either

17. september 2021
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Besvarelse fra City Clinics Group Limited

Thank you for your review Tariq

Bedømt til 5 ud af 5 stjerner

Highly Impressed

I was highly impressed by the services of City Clinics. Dr. Mo was highly professional and reassuring, they made me feel safe and at ease. Everything was explained to me clearly through video call consultation, and when I visited the clinic in High st Kensington, dr. Mo explained more of what I should expect for my results. The procedure did take longer than I had anticipated (6.5 hrs) but in the end the results are worth it. It’s been almost 5 months since I got my 3000 grafts but the results are beginning to show. I am happy with the way my hairline is starting to look and will highly recommend if you are looking for FUE hair transplant in London .
Thank you Dr. Mohamed

17. september 2021
Uopfordret anmeldelse
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Besvarelse fra City Clinics Group Limited

Dear Max, Thank you for your detailed review and recommendation. We are all eager to hear about progress.

Bedømt til 4 ud af 5 stjerner

Sheffield Transplant

Good experience, cannot comment on results yet as only 7 days post op. The transplanted area looks healthy although I was potentially expecting more grafts in the central area as previously discussed but like I said only 7 days post op so will come back in a years time to update. Actual transplant itself I was expecting Dr Mo to be present more as he was only there to make the incisions for around 30/45 minutes. The two technicians who were friendly did the majority of the work which I wasn’t aware of pre transplant. Like I said only 7 days have passed so will come back in 9-12 months for a new update

17. september 2021
Uopfordret anmeldelse
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Besvarelse fra City Clinics Group Limited

Dear George, Thank you for your review and we look forward to hearing about your progress. Wish you all the very best!

Bedømt til 5 ud af 5 stjerner

Dr Mo and his team done my hair…

Dr Mo and his team done my hair transplant in March 2021. I’m now on the 6 month stage and I’m definitely overwhelmed with how it looks already and I’m only half way.

I have many people asking me who done my hair transplant and get so many compliments about it. Many of my Friends have gone abroad to save some money but most of them have had painful procedures, not good outcome and no aftercare communication. Personally I wouldn’t go aboard for a operation as you have no aftercare with your surgeon which I relied on a lot! Anytime I’d message Dr Mo with an enquire he would message back same day with an answer and also at the end of a phone call when needed.

I can personally say I was very scared and nervous to have this procedure but Dr Mo and his team made it easy for me. I can honestly say I had no pain at all when having my transplant done. I am looking to go back for my second transplant soon and I’m extremely confident Dr Mo and his team will give me a good head of hair!

Couldn’t thank you enough Dr Mo and your amazing team 5***** from me!!

17. september 2021
Uopfordret anmeldelse
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Besvarelse fra City Clinics Group Limited

Dear Richie, thank you for leaving us such a wonderful and informative review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.

We are grateful for the personal experience you have shared about procedures overseas. We are sorry to hear about about the experience your friends have encountered abroad. Unfortunately situations like this are becoming more and more common in the UK. City Clinics have helped so many patients rectifying errors and medical negligence from abroad. We would like to take this opportunity to highlight the fact that most patients seem to go abroad because of financial circumstances hence at City Clinics we have taken appropriate measures to minimise these horrible situations by offering home patients with a fair pricing structure to be able to offer treatments here in the UK at competitive prices.

We put patient experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. We hope that with you sharing your experience we can hopefully reach many others whom are suffering with hairloss and help as many people as we possibly can.

Once again thank you for your kind words and we look forward to seeing you again.Thank you sharing your kind words! We are relatively a small business and we continue to grow from strength to strength by the likes of your recommendation. From all at City Clinics, we would like to wish you all the very best!

Bedømt til 1 ud af 5 stjerner

Awful experience. Please consider strongly before proceeding.

A horrific experience. Please read before proceeding, I know how vulnerable and desperate people attracted to this procedure can feel. If you think "well its in London it must be good" " Its got the Harley Street name attached to it" .

I had my "consultation" with Amar (Ahmed) in the Harley Street healthcare office in Birmingham in June 2020. I had done some research before my consultation and was advised by numerous sources to have some things guaranteed at consultation. The conditions were:

1. The surgeon who performed the follicular extraction also performed the implanting. (A good hair transplant is an art and the surgeon is the artist, many "hair transplant surgeons" are not specialists at all and instead

2. That there would be single follicle implants at the front row of the transplant followed by doubles and triples. This is to avoid that terribly unnatural dolls hair look which is the signature of a lazy and bad hair transplant.

Both of my conditions were swiftly agreed to and guaranteed by Amar, he told me that the surgeon performing the extraction would indeed be implanting and that there would be singles at the front followed by doubles and triples.

I was quoted as needing 3000 grafts. After paying I was rather haphazardly called by Amar telling me that my "5 star surgeon" Dr Mohammed would be there to operate on me in London on the 26th August 2020. The clinic was on Kensington High Street in a basement under a herbal health clinic. I was disappointed and alarmed by the appearance of the clinic initially. It was small and dark, not what you'd imagine of a hair transplant clinic at all but the front of house staff were very nice, namely Subz and Jey came across as very kind, intelligent and accommodating people. They put me at ease and I had my assurances anyway so how bad could it turn out?

I met with Dr Mohammed who seemed like a gentleman initially and i decided to proceed. I had my assurances. I had paid for 3000 grafts. Dr Mohammed began the follicular extraction and everything seemed to be going well, until the follicular extraction finished and Doctor Mohammed left the room to be replaced by two technicians, violating the first condition made by Amar(Ahmed) before the sale. But what could I do now? I was anesthetised and shirtless on an operating table with thousands of grafts extracted and a bleeding head. I had no choice really, but to allow the procedure to continue and hope for the best.

The technicians seemed friendly and both told me they had many years of experience so I was hopeful again, although the procedure was completed VERY quickly, extraction included I was in the clinic for less than 4 and a half hours total. Alarm bells.

I was a mess upon leaving the clinic, swollen and bleeding. It did seem exceptionally messy and rushed when compared to the YouTube vlogs id seen of people having the procedure done.

All that was left to do now was wait.

I had no calls from either Harley Street Healthcare or City Clinics following my procedure. I did reach out a few times when i spotted early worrying signs. Correspondence wasn't great or prompt from Amar( Ahmed) or Doctor Mohammed. I asked on four separate occasions to have the actual number of grafts I had received confirmed by Dr Mohammed. He never got around to responding. I waited for the results.

The Results:
It became clear by the time the results had grown in that the second condition had been violated too. The results of the hair transplant included incredibly gappy implants that had many individual follicles in each graft site ( one has 12 hairs in which is terrible practice). Many multiple hair grafts were put at the very front leaving a comically artificial look. It would honestly be better to go bald in my opinion. The conditions I had explicitly agreed to before sale were completely violated and I was left scarred and out of pocket as a result. No party has taken any responsibility.

Strongly recommend you avoid

16. september 2021
Bedømt til 1 ud af 5 stjerner

Wrost after care

Was really bad experience before the experience everything was good after getting ot done no after care doctor does not respond back wish I never went their

16. september 2021
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Besvarelse fra City Clinics Group Limited

Thank you for posting a review Jiba and apologies for the really delayed response we have been faced with technical difficulties with our trustpilot account. We’re extremely sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. For further information regarding filing a complaint please email info@city-clinics.co.uk and a member of our team will be happy to assist you. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again!

Bedømt til 5 ud af 5 stjerner

Had a hair transplant last year

Had a hair transplant last year, results are amazing, currently having PRP treatment at moment, Dr Mo was really friendly and staff were great, cannot fault them. Will be having more treatments in future.

16. september 2021
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Besvarelse fra City Clinics Group Limited

Dear Richards, thank you for leaving us such a wonderful review. We are glad to hear that PRP is having a postive impact to your procedure. Additional treatments such as PRP/Mesotherapy hair treatment is becoming increasingly popular thanks to its many medical advantages. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put patient experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope that with you sharing your experience we can hopefully reach many others whom are suffering with hairloss and help as many people as we possibly can. Once again many thanks for your kind words and we look forward to seeing you again.

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