Citi Anmeldelser 

Atrocious, honestly want to cancel my card. Had it for American airline miles when they switched to Citi and now I’m stuck waiting for an hour for customer service to pay for a simple subscription that used to work just fine.

Sit on the phone with AI not sure how to get around this crap
Had a real idiot the other day
The company had the balls to say the outsource for better customer service but you can't understand them and I should not have to call half way around the world.I only use them gor my American Airlines miles I'll dump them as soon as American Airlines dumps these fools

I recently experienced fraudulent charges in trips from ME to NY two weeks apart which resulted in card cancellations. On the second occasion I am now up to 9 phone and chats without resolving issuance of new cards to my satisfaction. That includes long hold times and promised return calls that were never made and dropped calls. In the second case I received a fraud alerts leading to card cancellation on June 4th. I requested new cards on June 5th. My card was expedited on June 5th. Citi Customer service refused to place my wife's card in the same envelope and insisted it be sent USPS. Based on an Online check ar 4:15 today June 22, Citi has not sent a card for my wife who is an authorized user. I reach agents with accents that have been difficult to understand, agents and supervisors that have given conflicting information and from frontline customers service agents, supervisors and an account manager no one seems to have the authority to do something as simple and inexpensive as expediting a card and placing two cards in teh same expedited envelope. One gets to a point where you wonder if you are speaking to an AI agent that has been programmed to make service impossible. It is difficult to believe that any company could have so many people so poorly trained without the authority to do anything but say no.

My husband passed away. We had a CITI bank credit Card through COSTCO. Because my husband was at COSTCO without me he became the account holder and I an authorized user. I sent them a death certificate and the closed the account cutting off any access to account details I might have. All I want from them is an itemized bill so I can pay them off and they refuse, even managers to provide an itemized bill because they only send a special bill once every six months. They are horrible to deal with. Since 2018, I have paid them off entirely each month since 2018. They will not give me an itemized bill as an authorized user of this account so I CAN PAY THEM off. I would never recommend anyone do business with them. BAnk of America and US Bank were great. Citi Bank horrible. Costco should change companies as they are not attuned to COSTCO vibe.

I called customer service to get additional information in reference to balance transfers. I was on the phone for 29 minutes before I even spoke to anyone. Then they kept asking me for a security word. I never established a security WORD. I answered security QUESTIONS when I opened the account. (I don't know why because honestly I couldn't understand either of the customer service Representatives I spoke to) But the second representative ask me again for this secret WORD. Now they have many forms of ID they have my name, my sister security number, my address and my date of birth. But they could not help me until they had this WORD.

By this time I had been on the phone for 56 minutes and 32 seconds. Enough. I hung up my question still not answered

I have had this "approval" for 7 days but I cannot transfer any balances until they "continue to process????" Which could take another 7 to 10 business days. In other words I can't transfer any balances for at least 20 business days after date of approval.

They extremely charge. example: late fee penalties, interest.

Do not buy into being a platinum whatever card or anything they try to make you feel important about. The service they give you is crap compared to what you can actually get after two decades of having this card it’s a scam. When you try to cancel the card, it’ll take at least two to three times of ooops, the computer isn’t cooperating and passed around between the agents 3 times before you can actually close it. Don’t be a sucker.

Someone stole my Costco Citibank card number and getting Citibank to first dispute and then remove these five separate charges has been a nightmare. Most customer service agents if not all are offshore, the connections are poor, their English very difficult to understand, and getting this resolved has been an absolute nightmare. Promises made have mostly been broken except cancelling not only two cards sent to me before they even arrived, and cancelling the first of the three cards was not done properly so that further fraudulent charges appeared. The stress of this mess is unbearable, and the agents want me to leave positive reviews despite nothing yet resolved to help me.

I called today regarding a issue. The system transferred me to tech support. I asked the representative to get me over to customer service. He refused. I asked to speak to a supervisor he said he didn't have one. I told him. That wasn't true. He went on and on but would never get me to a supervisor. He told me to hang up and call back to get a supervisor. I asked him 20 times for a supervisor. This was someone in India that had no customer service skills and did not care anything about my request. I am the customer and was given no co-operation nor consideration. The representative then hung up. This will be the last day that I use my 2 citi credit cards. A company who hires imbeciles and narcissist like the person I spoke to today doesn't deserve my business. I urge anyone with a Citi- Card to stop using it. Prior to this incident citi put an alert on my app to call regarding suspicious activity. I called twice and no one could tell me what the alert was for nor could they understand the questions I asked. I understand companies trying to save money by hiring individuals overseas but this has gotten way out of hand. I am over it. You will work to keep my business or you won't get it.

We hadn't received a payment due statement or email from Citibank in over a seven months. I presumed it had been paid. This month, June 2026 we got a call saying we owed $1200. The foreign accent made the call last quite long due to not understanding what was being said and continual needed re-explaining. This was very frustrating. The bank would not help without card number, which was no longer available as it was shredded three years ago. Upon requesting an itemized statement as proof of our account, we were sent payment slips from the last six months with nothing shown but late fees and interest charges. No bank account number, nothing. When I received the second call, I again asked for an itemized statement be sent to me. When asked why we hadn't been turned over to a collection agency, no response. My husband did send a payment to them in February due to a intimidating call received from Citibank. My husband has been scammed severely in the past, so this is my purpose for verification of everything. Payment will be made when the necessary bank statements are seen as proof this is legitimate. Why is a professional (?) bank being so difficult to get things cleared up regarding an account they are demanding payments for? With almost a year of no notifications, by mail or email, is the late fee and interest legal? This has to be a scam.

I have a merchant who has emailed me twice in the last month telling me that (1) they owe me a refund, but (2) they physically can't get the refund to my Citi MC. Their attempts to credit the purchase back to the card fail. And when I contact Citi customer service with this information their answer is "we will look into it and get back to you in four months."
FOUR MONTHS.
Citi is the slobbering Victorian villain of credit card customer service.

Citibank hit my checking account 2 times for the same payment causing a NSF fee with Citi & my linked bank. There was more than enough $ in the account to cover the payment BUT not when it hit 2 times. I called them and had a hard time understanding ANYTHING the guy was saying. I asked to speak to a supervisor and could barley understand what she was saying. The customer service is the worst I've ever experienced. Not only were they unable to refund the NSF fee they were rude. By the way I have never had a late payment and ALWAYS have paid the full balance yet they refused to work with me.

I've been a CitiBank MC customer for a few yrs and never had a reason to contact there CS dept. Unfortunately that changed when I was approved a for Citi AA MileUp MC. Since I have a PO Box for mailing, I had to request a replacement card bcuz the original was returned.
Apparently every 800 # for Citi is answered at the same "oversees" call center & sending a verification code to my primary (cell #) phone # on file is not compatible and could not be processed. After numerous calls to get a replacement card, I now have to wait for a verification letter bcuz of the inability to send a simple code to my cell phone to activate my new credit card. More than likely this letter is going to have another toll free # going to the same call center that will be 30-40 mins "On Hold".

Dear Ms. Fraser, I am writing to express my sincere gratitude for the exceptional service and support provided by your team in resolving two billing disputes with Tower Dental Arts. The first dispute was for six thousand forty eight dollars, and the second was for twenty seven hundred dollars and forty eight cents. I was deeply impressed by the professionalism and dedication demonstrated by Lillian and South Salem throughout this process. Their prompt attention and effective problem-solving skills were instrumental in reaching a swift and satisfactory resolution. Both Lillian and South Salem deserve a special commendation for going above and beyond their current duties, and I strongly recommend that they be promoted to a higher level as soon as possible. Their commitment to customer service exemplifies the standard of excellence I have come to expect from Citibank. Thank you for fostering a culture where your team members go above and beyond.

Sincerely,Dr. Eliot Sherr. PHD, DPM, ACFS

First they claim there's some fraud on my credit card and I should call, but I can never get anyone on the phone. I guess buying some stuff from Walmart is fraud! Average wait time to get someone on the phone is usually 30 minutes! Then months later they reduce my credit limit by $3000 despite perfect payments each month. These people are absolutely ridiculous! I can't even get someone on the phone to cancel the worthless account. Hopefully, sending a letter works!

If you happen to have an issue, just forget about it since you won't receive any support, even if you find out how to contact them.

CitiBank 'manages' Best Buys credit cards but the disconnect and looping between the two are beyond atrocious. It is near impossible to get to customer service for either of them and with issues, they keep bouncing the customer back and forth. Stay far away from either.

Einfach nur das schlechteste was man sich vorstellen kann und dann im Quadrat....
Man bekommt eine E-Mail man hat das Passwort geändert, trotzdem wird der Account gesperrt und nach Reaktivierung des Accounts passt das Passwort nicht mehr...
Es werden Sicherheitsfragen gestellt die man nie hinterlegt hatte....
Wenn ich diese Karte nicht Firmen technisch nutzen müsste würde ich sie direkt zerschneiden

Unterirdischer Service. Bei der Kündigung der Firmenkarte wurde der Online Zugriff auf die Plattform nicht mit deaktiviert. Es wird nur die Karte geschlossen. Auf den FAQ findet man dazu nichts, bzw. Links sind nicht einmal vorhanden zur Frage: Accountlöschung. Der Bot gibt bei Anruf dann mündlich Links mit gefühlten tausend Zeichen weiter und dann ist der Anruf beendet. Beim zweiten Anruf kam ich dann irgendwann an einen Mitarbeiter. Das verweist dann an das eigene Unternehmen bei dem man arbeitet. Später auf nachbohren kann der Mitarbeiter aber doch reinschauen. Auf die Frage, ob die Karte nun entsorgt werden kann kommt der O-Ton: "Sie können sie sich auch an die Wand nageln." - FRECHHEIT! Ich hoffe, die Aufzeichnung der Anrufe zu "Qualitätszwecken" funktioniert wirklich. Zum Ende des Gesprächs habe ich mich zu meinem empfinden und erlebten geäußert. Das geht besser.

Hidden in the long legalese was a $95 fee for just having the card. You don't even realize until you get your first statement and there's a $100 fee for what is a mediocre card