Citi Anmeldelser 

This is the worst bank we have ever dealt with. They have no regards for customers and have zero customer service. We were charged interest on purchases where we should have gotten interest free for a 24-month promotional period in the Home Depot credit card by Citi. When we noticed the charges and asked for the amounts to be refunded, they refused stating we took too long to request to fix the error and can’t have the interest refunded. It is an absolute garbage of a company.

Worst Credit Dispute Process Ever! I was sold intentionally fraudulent equipment and charged a "restocking fee" of 30% of the original charge when I returned it within the window. Citi said since "services or merchandise were provided" my dispute isn't approved. I guess I have no help from Citi Card on being defrauded......

Absolutely horrible security department. Ways to verify and enable cards make absolutely zero sense. Useless customer service

This morning after waiting for over half an hour in que I was connected to someone...I could not hear them, asked them to change their intercom or headpiece, whatever. After that they were barely audible. This however did not help in them understanding the issue or how to resolve it. The English as a second language was not able to be overcome. Absolutely horrible. I had to talk them down before the credit card was re-issued for a second time in a week.

Terrible experience, don't use them

They offer extremely low credit limits to start, and the customer service center hires people who have no idea what they are doing and constantly need to put you on hold to answer any simple questions. I regret opening a line of credit with this bank. I applied expecting a high credit limit given the fact that my other credit cards have given me high limits, great credit score and lenght of credit history. When I requested an immediate increase, they gave me a standard system generated response given their lack of creativity and ability to work with the client. I called back after getting a letter in the mail, which would have been faster if they just told me on the phone, and it was almost like the bank saying "we don't care about your situation, here is out cookie cutter response" - Length of account opened is too short for the increase.

They are absolutely the worst bank I have ever dealth with, and they hire people who from the sounds of it have never worked in banking a day in their lives.

Worst bank I have ever banked with! Their tech is obsolete, and their systems are terrible, meaning security is enforced in ways that make no sense. Ex. With an expired card (even if you know all passwords and account info), you cannot make a money transfer to your personal account in another bank. Aka your money is unreachable, hopefully, you do not have an emergency

Fraud on card took 2 hours to talk to someone. Hung up on, bounced around to wrong departments. They make it harder for you the legal card holder to report fraud than they make it for a criminal to illegally use your card. Worst credit card company ever.

I contacted Citibank 5 times to ask how and why my last statement shows an interest charge and to have this error corrected since my account is on autopay, and the monthly balance was clearly paid in full. The first few times, I requested a callback, which appeared on my phone as potential spam, with no Citibank name displayed. The last time I kept the phone line open and waited for a representative. 44 minutes later, an extremely difficult to understand rep kept putting me on hold, and when she returned, I managed to understand she said the interest charges had to be paid - no explanation and no understanding of my autopayment made in full from my checking account that had plenty of funds. I asked to talk with a manager, and she put me on hold, only to speak with someone worse who repeated her response and then hung up! Horribly unprofessional, unacceptable service, but what is more concerning is the theft of my money!!! Citibank needs to be investigated and audited.

I have a Citi Aadvantage card. I am a Platinum Select, am a +1mm mile American flyer, have been a member for decades, do not carry a balance on the card, and have only had a few conversations with customer service over the 30+ years I have had the card.

Today I had two calls with the customer service department and they were very bad. First, I could not understand the customer service personnel. Second, when I asked to speak to a supervisor, the agent argued with me. When I asked if he was refusing, he transferred me to a person who called herself "Cris". She would not give me a supervisor number, so my guess is she was the person sitting next to the initial agent. Finally, and most importantly, they did not address my very simple request - I needed to put money into the account so I could cover a payment that was pending and they were unable to allow me to put money into my account. I am saddened that I have given Citi all these years and the one time I asked for something (which was to put money into my account), they were unable to provide the service.

Dealing with this company is so frustrating the call centres are incompetent and so far I have spent several hours trying to sort out payments that they auto debited gone from my account but they saying they haven't a record of payment the people you speak to when you call talk over you saying the same thing over and over never fixing the problem if your thinking of doing business with them I would say only if you are desperate I would never put myself through this stress again I am considering lodging a civil claim for damages to my health from stress.

Today I had an inquiry about a cash advance fee on my account. Addy was less than helpful. She refused to offer help, didn't offer to let me escalate, and was willing to cancel an account and leave me a anti-citi evangelist for life. An account that builds a good size balance for them and is paid off each month. They are losing more than the $10 fee they charged (on a $20 transaction that appeared to go through as a charge). A policy I can confirm is not used by other large banks.

I will not be using them again - and we have already secured an alternate card. Good by citi. Your gouging policies hopefully drive you out of business.

Worst company to deal with! Can't get your name right even after they see your ID
You make a payment and it comes out of your account and they dont get it and expect you to make another payment- make sure you screenshot your confirmation number and it coming out of your account
RUN THE OPPOSITE DIRECTION
There staff dont speak English

I wish I could give zero stars.

Just wasted over an hour of my morning for no reason speaking with "customer service" reps who are not able to provide any service whatsoever to their customers.

I called in, like typical, to get my Home Depot credit card balance to make a payment.

After getting transferred to 6 different people (no exaggeration) not one could tell me my balance. They then proceeded to tell me that my account is locked and I have to wait 7-10 business days for correspondance from, you'll never guess who, CITI BANK! Yes, thats right. The people who I have been speaking to for an hour.

So my account is unusable, no one will explain why, I can see there is no fraud on my purchases. And they won't even give me a balance to pay.

So my business is supposed to sit in limbo for a week for someone to mail or call me (when I am already speaking with them).

This card will be cancelled (they wouldnt do it on the phone now).

I will use my scotia visa and enter our proextra that way.

Absolutely pathetic and stupid policies from this company and no customer service whatsoever.

’m honestly not surprised at all by this rating after the horrible one-hour transfer call I had with Citi. The connection was terrible—you could barely hear what the agents were saying from the overseas call center.
They kept transferring me and repeatedly asking me to verify my card number, CVV, and expiration date—more than seven times. It was a complete waste of time and an incredibly frustrating experience.
This was an absolute disaster of a customer service interaction, and it really damaged my trust in the company.

Without any doubt this is the worst credit cards company I have ever doubt with. They care nothing about wasting hours of my time! Stay away!

A very third world company. Sending letters and can’t verify until I get a letter like it’s 1980.

i spent 2 hours chatting with customer service regarding a recent dispute about a condo we stayed. they recently denied my dispute although i provided all proofs of the troubles/inconveniences we had during our special family trip in Hawaii... i got routed like 4 times, eventually with a supervisor and i got dropped. i ended up calling them, no more chat. they said they recently have issues with technical difficulties--i wasted 2 hours of my time.

Everything about this company is wrong-headed. I am the power of attorney for my father, who does not have the capacity to make financial decisions due to altimeter’s, and every time he calls they give him a new credit card, which automatically takes me off the account. So then I have to resend all of the documentation again to re-cancel the card...Until he requests a new one! Horrendous customer service with representatives hanging up on customers when they don't know the answer. If I had ever considered getting a Citi card, I definitely am not anymore. BEWARE.

A credit card has not arrived yet, $3450+160 already charged to it. Citi holding me liable for fraud on a card I did receive yet and never activated it, with no provisional credit while they investigated. It is a different category entirely: that's a company failing its baseline obligation to protect customer from fraud I didn't commit. I spent hours, been kicked among different departments, one manager Leon from fraud specialist was the worst. Avoid Citi.

I have been very disappointed with Citi’s performance across savings, investments, and wealth management.

Their interest rates on savings and investment products are consistently well below market rates offered by competitors. Outgoing transfers to other banks are also unnecessarily complicated and time-consuming.

Customer service has been particularly poor. Responses are slow, and they frequently rely on physical mail instead of email or phone, causing significant delays even for simple issues.

The most serious problem occurred with their wealth relationship services. We were explicitly promised a wealth management account with an expected 8% yield if we transferred funds from our existing Citi accounts. We closed those accounts and lost interest income in the process, but the wealth management account was never created, and the transfer could not be completed. Multiple follow-up attempts and questions to the wealth relationship team went unanswered.

This experience left us feeling misled and frustrated. I would not recommend Citi for savings, investments, or wealth management and strongly suggest exploring better alternatives.