Citi Anmeldelser 

So they never tell you that they will charge a minimum $10 fee on ALL Venmo payments, regardless of how small the payment amount on the venmo. They just bury in their terms and then SURPRISE you see it some day on your bill, and they also wait until the NEXT billing cycle to add that charge on so that its even harder to connect what it was for. Ridiculous.

Citi cancelled my credit card without prior notice , What bothers me most is lack of clear communication . I've tried to get answers and understand what is going on ,but i feel like i'm being left in the dark . i understand the banks have security procedures but the customer should also be treated fairly . Since moving to ##AIM #HUB##...I've appreciated how straightforward the withdrawal process has been with clear communications .

They sent me a letter in the mail today not sending me another credit card never missed a payment. Send my credit was too high and they went through Equifax which is b******* they never used experience of TransUnion. Don't use them

Opened a account online. Deposited cash in person. Tried to send money to my own cash app. Then they locked my account with all my money in it. They said I have to wait for mail that will take 10 days. Worse bank ever!!! If you want to be able to use your money don't bank here!!!! Still don't have my money!!!

After 20 years of flawless loyalty, Citibank completely failed me. While I was on a two-week cruise in the Mediterranean, cut off at sea, Citi arbitrarily cancelled two of my credit cards without warning. One was my 20-year legacy account; the other was a brand-new, high-fee premium Citi / AAdvantage Executive card. They left me completely stranded financially in a foreign country. To make matters worse, I only received a cancellation letter for one card; the second was turned off with zero communication.

This follows months of systemic payment-posting issues. Thrice, Citi failed to post my payments despite the funds successfully leaving my checking account. Their "solution" was to force me to log into the third-party Plaid app to link my personal checking account logs just to prove I paid them. This is an offensive invasion of privacy to fix their own back-end accounting glitches. American Airlines made a massive mistake dropping Barclays for this dysfunctional bank. Citi has absolute disregard for its premium, long-term clients.

Terrible service. Chase has been great

My experience with this business has and is extremely frustrating,adverse, no dispute department for the Citi Sears Mastercard, Fraudulent Dispute Processing, and Deceptive Trade Practices. I have been a member since 2008,and I regret not canceling this card years before now.
Citi has poor quality service and horrible systemic bad deceptive billing loops, and absolute bad-faith dispute handling operated by Citi Sears Mastercard and it's issuing bank, Citibank N.A.
This bank has demonstrated a complete lack of financial integrity regarding an active billing error dispute involving $493.55 whereas, the billing invoice stated that they installed a CV Axle in a 2017,and my car is a 2016, the business refused to give me the part they claimed to have replaced in my vehicle, my vehicle was and is running great, and I didn't have any issues with my vehicle, I was told that I needed a CV Axle, however, my vehicle didn't show any signs of a bad Axle, only this person word. I didn't need a CV Axle, and Express Oil, did not install a CV Axle in my vehicle. When I asked questions about the 2017 invoice receipt, I was told to "get off of property." Although a comprehensive evidence packet was immediately mailed including my official state vehicle registration, my purchase agreement,and the merchant invoice proving a non-conforming wrong year component breach of contract the credit card dispute department completely disregarded the evidence, furthermore, my vin number, and my tag number matches the year of my vehicle, this was no mistake by the merchant, it was fraud, and my vin number was in my window and the door of my vehicle. Citi dispute team issued a deceptive pre-printed administrative loop,issuing an automated denial letter falsely claiming the dispute was not timely disputed. It is a fact that after the transaction posted, I disputed the same day, it was within 3 days, so this fabricated statement is absurd and preposterous. Most egregious upon being directly called out for their lackadaiscal communication and regulatory failures, this business attempted a secondary stall tactic by issuing a exact copy of their June 12,2026 denial letter under the disguise of an additional information inquiry. This established pattern proves that Citi does not perform authentic or fair billing error evaluations. They utilized automated copy-and-paste documents to force unlawful merchant liabilities onto the consumer balance sheets while actively protecting deceptive merchants. This business refuses to honor consumer protection statutes and laws. Citi didn't do a investigation at all, they claimed they didn't hace a dispute department, this entire process was deplorable, extremely difficult and frustrating. It is currently still a bad experience. I have permanently terminated my business relationship with this deceptive card issuer. I absolutely do not recommend this business, because it is the worst bad deceptive, conniving business that uses fabricated information and don't do credit card dispute investigations, and sent me a notice with all three of the major credit bureaus, trying to intimidate and compel me to pay for a credit card charge dispute I don't owe, it is appalling and outrageously absurd. Citi, neglected and failed to do a investigation of the facts, and credit my account, instead they are compelling me to pay for a charge I don't owe, and attempting to destroy my destroy my great credit card profile history if I don't pay this fabricated, conniving, fraudulent and deceptive charge that I don't owe, this is very unfair, and utterly absurd, it is a immense, horrible, disgrace, and profoundly unethical to coerce me into paying for a credit card charge I don't owe, bad horrible deceptive business. I absolutely do not recommend this conniving business.

So I have a credit card with them and I had a merchant to whom I returned $55.91 of clothing to and told them to credit the original payment which was my Citibank credit card the merchant did not do so so I disputed the charge and I was told by Citibank too bad so sad because the merchant issued me a store credit which I don't want to use because their clothes are cracked I was told too bad so sad your loss. So once I pay my balance off on my credit card they can go suck it because FYI their diamond dozen when it comes to credit cards these days so don't need them.
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Got a 0APR card from Citi until January 2027. It was advertised zero interest until 2027, so I felt for it. Immediately after getting the card, they started charging interest on purchase. I paid all money spent on purchases and they continue charging interest. No matter the amount paid, they only apply the payment to the 0% APR portion, leaving me stuck with paying interest forever . This is clearly fraud

I had a Citi AAdvantage Platinum World Mastercard for many years- maybe 15. Last year I lost the card and reported it missing. Another card never came and was not activated and the bank wrote by email that i was pending closure which was fine as it was not in use at the time. None of this stopped them from charging the annual fee for a card not in my possession and not in use and they would not reverse the charge under any condition which would have been an easy way to keep my business but instead they spent a hour passing me from one unprofessional person to another, arguing with me on a long distance call and lost my business as I did go ahead and cancel the card regardless of the fact it was already paid for a full year as I was really shocked at their behavior- worst Ive experienced. There are enough choices out there, I like the Chase Preferred Sapphire. Save your money for them or Platinum AmEx and stay away as these people are completely unprofessional and inept. AmEx costs more but i guess you get what you pay for...

I ordered plants online from a company and they sent me dead plants. I tried to resolve this with the company to no avail. So I contacted Citibank since I charged this order on my Citibank card to dispute it. The amount was $159. After about 2 months they declined to give me credit stating that the company had fulfilled their obligation for the merchandise. I don't understand how dead plants are a fulfilled obligation! I tried to call customer service and of course it was AI. Then it hung up on me. Tried again. Asked specifically for customer service, AI would not connect me. The first time I tried I did tell them that it regarded my dispute but since they had closed it to their satisfaction I could not get anywhere with that. AI wanted to know of another dispute which I probably should have said yes. A dispute with them, but I was so mad by that time that I just told AI to close my account!

★☆☆☆☆ – Extremely Disappointing Customer Service

I have never experienced customer service this poor from a major financial institution.

I had already spoken with a previous representative regarding my Best Buy Citi credit card and made arrangements to address my over-the-limit balance. The issue had been discussed, a resolution was in place, and my payment had already been made.

My frustration stems from the fact that I have a long history of making my payments on the 1st of the month. On one occasion, I made my payment on the 4th instead. Despite that payment being submitted and my account already having an established resolution, I began receiving repeated communications every other day telling me I needed to make payment arrangements or address my account. That level of contact felt excessive and unnecessary.

When I called to discuss my concerns, I was repeatedly interrupted by the representative. Rather than listening to what I was actually saying, she continued repeating that the contacts were because my payment was late and there was a $26 fee. I explained multiple times that this was a one-time occurrence, not a pattern, and that my concern was the excessive contact after a payment had already been been made and a plan was already in place.

Instead of addressing my concern, the representative repeatedly offered to place my account on a "do not contact" status. That was never what I requested. I made it clear that I understand reasonable account communications. My concern was the frequency of the contacts after the matter had already been addressed.

The most concerning part of the experience was my repeated request to speak with a supervisor. I asked at least 10 times to be transferred. Each request was met with another excuse, another attempt to keep me on the line, or another effort to have me confirm or agree to something before I could speak with management. I made it very clear that I was not refusing to verify my identity or my account. The representative was not asking me to verify who I was—she was insisting that I first confirm whether I did or did not want to take certain actions on the account before she would transfer me. I repeatedly explained that I did not want to confirm or agree to anything at that point because I wanted to discuss my concerns directly with a supervisor. Eventually, I was told that a supervisor would not take the call until I confirmed that information.

After repeatedly being denied a transfer and hearing the same response over and over, I ultimately had no choice but to disconnect the call myself. It became clear that my request to speak with a supervisor was not going to be honored, despite making that request numerous times. No customer should have to end a call because a representative refuses to transfer them to management.

That is completely unacceptable. No customer should have to agree to or confirm anything about account actions simply to speak with a supervisor after repeatedly requesting one. If a customer asks to escalate a concern, that request should be respected without unnecessary obstacles.

To make matters worse, I was told a supervisor was listening to the call, yet I never received a callback or any follow-up to address my concerns. A simple acknowledgment of the issue or a discussion about why the repeated contacts were occurring would have gone a long way.

This experience demonstrated a complete lack of listening, empathy, professionalism, and respect for the customer. I hope Citi reviews both this interaction and its escalation practices so other customers do not have a similar experience.

This review is only one avenue I am pursuing. I also intend to file complaints with the Better Business Bureau, my state's Attorney General, and any other appropriate consumer protection agencies so these concerns are formally documented.

I expected much better from Citi. Unfortunately, this experience fell far below even basic customer service standards.

If I could, I’d give Citibank customer service a negative 200. Incompetent and indifferent customer service representatives, very unhelpful, lines always get cut, always a pathetic experience when j call in. I cannot even express in words how bad they are.

This company is horrible to deal with and they customer service is trash. I was just in the middle of doing a balance transfer to them but I’m definitely closing this account. People tried to warn me.

Do not do business with this bank.

Will make your life miserable.

I have several cards and this is the worse card amongst them. They do not follow their own schedule, just willy nilly draw funds overdrawing accounts. I've got my cards set up and never have a problem accept CITI. CARD GETTING CUT OFF, PUT ON THE SHELF. SPOILED MY MOOD TO SHOP...BAI LAN!

I worked for citibank for 18 years and was robbed by current employees christian fisher and Anthony Rodriguez who both still work at the bank

Since being forced to switch from Barclays American Airlines card to Citi American Airlines card I can only say dittos to all the previous customer reviews. Cannot communicate with agents of Citi and they simply reiterate the script which suggests they have no clue as to what you are complaining about. Poor technology, poor communication, and based on experience untrustworthy. Clearly Citi is indifferent to customer. Benefits were lost as a result of the changeover which also tells me American Airlines is not concerned about their customers either. Once I figure out how to “not lose my air miles I will drop this card and move to Chase who I have had a very positive experience with.

Please make Negative Stars a thing. This entity I think I have had to speak on previously, as they are Ultimate TRASH!!!
Citi bank, Citi card Citi The Whole Entity is probably one of the WORST Financial Institutions in the U.S.A. so let's speak on them...
I get a call from a NYC number today saying they are CITI Bank Fruad and my CC has been compromised. I laghed as I have NEVER done business with Citi, even though they sent some BS to the Bureaus stating I tried to do business with them and F'd up my Credit Score a year or so ago.
So I get this call and they have all this info to provide me about a CC that was used to attempt "Mulitple Gun Purchases" yeah right,.. a Melanated Person in Murica making Mulitple Firearm Purchases at one time....mofo wouldn't make it back to his car before the Feds were there, so I laughed.
The CSR dude gets serious, Sir this is no laughing matter the FBI has to get involved....LOL(my response).
Ok what happened,.. so he gives me the rundown on what I or someone with my info has done. I provide NO P.I.I. over the phone, so he says they need an ID Theft Report filed with the FBI in DC within 2 hours. I say ok I will call back with it, and immediately contact Citi to seee if this clown is Legit.
The CSR from this TRASH A Entity says well give me an account number(not to mention the IVR is busted disgusted and not to be trusted)...so I provide the CC Number the "Fraud Dept" gave.
This CSR Clown boy is not listening to A FNG WORD I SAY, just rambling on about some BS Company Script he undoubtedly was provided to say for anyone calling in and saying something about Fraud.
So I asked to be escalated to a Super....this kid says, I can't transfer you without an Account???!!!???
TF,.... If I call in anywhere and ask for a Super, You as CSR are supposed to Xfer, you may PROBE, but ultimately U Transfer,...since when has it become ok to REFUSE or say You can't do it........
In the end Nothing was accomplished as this person was just SLOW AF and thinking they had to continue to MAGPIE the dumb azz Script given for People that say key words like Fraud..............
I do think someone was PHISHING however it would be GREAT if the Sorry A Financial Institution they said I was defrauded on would be of ANY Assistance......
NEVER DO BUSINESS WITH THESE MOFOS AT CITI.......THEY ARE OWNED BY THE SAUDIS ANYWAYS....WHY TF ARE THEY HERE DOMINATING BUSINESS IN THE U.S.A.???????

This is the worst bank we have ever dealt with. They have no regards for customers and have zero customer service. We were charged interest on purchases where we should have gotten interest free for a 24-month promotional period in the Home Depot credit card by Citi. When we noticed the charges and asked for the amounts to be refunded, they refused stating we took too long to request to fix the error and can’t have the interest refunded. It is an absolute garbage of a company.