Citi Anmeldelser 

The Citibank VISA website is a steaming pile of shit. I don't know how a huge, well-funded company could build such a garbage site.

This review concerns the My Best Buy Visa credit card serviced by Citi, not a local store employee.

I am trying to file my 2025 taxes and need my older billing statements. Customer service told me that only the previous 12 months are available online and that the older statements I need could only be sent by USPS mail.

I asked whether they could send them electronically. No. I asked whether they could fax them. No. I repeatedly asked whether physical mail was really the only option in 2026, and was told yes.

Then, after asking me to confirm my address and phone number, they asked to send me a text message to verify my account. I asked whether that would have to come through the mail too. Apparently they can use electronic communication to verify me, but offered no electronic way to deliver my own archived statements.

I find this antiquated, inflexible service completely unacceptable. These are records I need for tax preparation, not an optional convenience. Being told to wait for snail mail instead of being offered a practical electronic solution has left me deeply frustrated and disgusted with the customer experience.

One star. Best Buy and Citi need to do much better for customers of this card.

I would give 0 stars if I could. Calling customer service is absurd. The prompt keeps saying your wait time is 5 minutes but it keep repeating and next thing you're on hold for 20+ minutes before someone picks up. When they do pick up, they are incredibly incompetent and unable to answer a simple question. The rep had to ask ME to confirm to her if I was calling about a balance issue after placing me on hold for 5 minutes to probably ask her coworker for help, and ended up transferring me to the wrong dept. After being transferred 5x, no one was able to help me. Stop sourcing your calls out to different countries for cheap pay and get people who can actually help!...

I closed the account with citi and paid the amount the representative gave me. Comes out to be that the amount I was given was wrong. I get a letter 4 months later that the account is past due and I now owe $305 which $200 is late fees and interest. I called in and had to escalate it to a supervisor only to get the same spiel of "there is nothing we can do for you, how would you like to pay your delinquent account"

If I could give Citibank zero stars I would. This is the worst customer service I have ever received in my life. And that's saying something.

I have a website hosted by a company. I'm not going to name the company here. My website went down in March of 2026. My business lost a lot of money during that time, and the website host, did not help me get it back online. Even though I was paying for hosting. I had to build a whole new website with a separate company.

The website company charged my credit card for a 2-year subscription in July of 2026. I contacted them to cancel within a week of the charge hitting my card, and I contacted Citi bank to dispute the charge. Citibank denied my request. I explained the situation to them, I told them that I do not want and do not need this website, and I did not authorize this charge. Citibank continued to deny me.

I contacted the website hosting company, and they let me know that they didn't even have my current credit card on file anymore. The year prior I had had a breach, and so I changed credit card numbers. Citibank let this website company, charge a credit card that doesn't even exist anymore. When I contacted Citibank about that, they continued to side with the website hosting company.

I was dragged, and paperworked to death, I was put off, I was dismissed, one CitiBank customer service agent even got aggressive with me. Telling me that I shouldn't have given my credit card number if I didn't want it to be charged. I let him know that I did not give it to them, and Citibank let this company charge an expired card.

Citibank continue to put me off until the 60-day window on disputes had expired. And now I have a zero recourse.

I don't recommend this company. I don't recommend this card.

I went into citibank on Thursday of last week and deposited a large cashier check. On friday, I tried to transfer the majority of the funds to my Capital One account which is my primary account that i use. I almost updated my email address to my hotmail because i dont use my gmail account. citibank cancels the external transaction then blocked and close my account for absolutely no reason. No one called me. I didn't absolutely nothing wrong. I had my account since 2018 and they never had one issue with me . Not one phone from customer service or fraud prevention. Just closed my account and now I have to wait 30 to 60 days for my money and reason on why they closed my account. Im completely hurt by this. I had workers that began working on my house, which i had to stop them and bills to pay. Im currently out of because I had a knee replacement. Then only reason why I deposited the check in citibank was to do a transfer to my Capital One. Capital One only accepts mobile deposit up to 10,000 and the check was for 24,000. I can't express enough how much this action by citibank put me in horrible position financially. I totally feel like they treated me like a criminal. I DID ABSOLUTELY NOTHING WRONG. And to add i went to the same branch that I deposited the check with my receipt and cashier check receipt, all my proof in order for me to withdraw my money instead of waiting for a check. They called the fraud dept to see if they could unlock my account so they can process the transaction and the fraud department said no that a check is already processing. Mind you, they closed my account the night before. I went first thing the morning.

The worst customer service i never had with a bank ! never again

I opened up my city American advantage card executive Mastercard for $595 annually. I make close to seven figures a year. My credit score is in the top 5% and my debt to income ratio is less than 30%. Despite that I was giving a $5000 limit when I spend close to seven to $10,000 a month traveling. I didn't know what my limit would be when I first purchased the card and after I found the cards, low rate and being denied the ability to order all my travel arrangements. I reached out to the company and asked if the limit could be extended. After a phone call and email I finally got a response saying that it got denied. Totally respected unfortunately I didn't know that I would be provided such a limit, and thus spending almost all of the monthly allowance that the card allows would have a negative effect on my credit score. I was told that I couldn't get reimbursed for my money because I was seven days past the cut off despite me trying twice to adjust those limits. I respect that a company has the right to set their own limits, but I would've never order the card if I had known it was that low of a limit and I would've canceled earlier had they told me going to increase the rate for for at least 6 to 12 months. I've called several times for different things of the last 42 days and to say, I felt that customer service was lacking is an understatement

I was at other banks for my small veterans business and then I came to citibank in Chicago.
It's been the best bank to do my business banking in 50 plus years. The business Mgr has been a exceptional help with any questions I have and had.
I encourage any veteran or small business members to trust this bank as I am , they have the highest regard for you and the security. They truly respect you and the online customer service is exceptional too. If I could give citibank 10* I would. Thankyou citi for helping me grow my business.

These credence are the bottom of the bottom of the bottom feeders. All there employees are birds of a feather stick to the bottom of there barrels like glue.
1.1 ☆review rating is as bad ...or as citi bank would say..the best of the best!!

What a garbage can coorp.

Looser of a ceo and retarded stock holders with no moral fiber in the last 5000 years of there gene pools!
Commiting fraud is there business plan.

When they get sued; its just the cost of doing business!!
There company is like the inside of a garbage truck!!

Citibank is crap! I bought some sheets from Poshmark that were advertised as new and percale cotton. What I received was NOT percale, it was sateen, and the sheets were filthy. When I sent documents to Citibank Corporate with over 11 pages if Glaring proof in my favor, Citibank sided with the fraudulent seller. Now if that ain't a crock of shit! Citibank's fiduciary responsibility is NOT to the customer!!!!!!!!!!!!!!!!!! I'll be leaving Citibank asap.

A TERRIBLE AND COMPLETELY UNACCEPTABLE EXPERIENCE.

My husband applied for a Home Depot credit card administered by Citi. The physical card NEVER arrived in his possession, yet charges appeared on the account that we did not make.

From the beginning, we reported what happened and clearly explained that he never received the card. We did everything that was requested: disputes, phone calls, documentation, and even a police report. Despite all of this, after the investigation, they decided to hold my husband responsible for the charges.

How is a customer supposed to protect themselves when a credit card they never received is used and, even after providing documentation and a police report, they are still held responsible?

The most frustrating part is feeling that after countless calls, documents, and time spent trying to resolve this, our evidence and explanations were still not enough to receive a fair resolution.

We are extremely disappointed with how Citi/Home Depot Credit handled this case. We are not asking them to simply take our word for it. We want them to explain, with concrete evidence, how they determined that my husband was responsible and what happened to a card that he never received.

This situation has caused us stress, concern, and an enormous waste of time.

I am posting this so other consumers are aware of our experience. If you have a Home Depot credit card administered by Citi, keep absolutely every document, letter, receipt, and dispute reference number.

We even provided a police report, and the case was still decided against my husban

Horrible ! Total idiots ! My husband never missed the payments ever & this time he made a mistake and mistakenly paid from the closed bank account which he did think about it was a ( mistake ) & he paid in full .. of course payment didn't go through ! They immediately charged him returned check fee ! Reported him late & closed the account ! again this was a mistake !!!!! Later once my husband found out he with away fixed the issue paid off the outstanding balance as it was planned before ! Tried to explain what went wrong with payment ! But instead of honoring his loyalty to city bank & honest explanation ! They gave him run around ! They are disgusting ! I used to be with city card many years ago not anymore ! But I have noticed they have changed their policy ! I believe management has changed no idea ? But it is used to be customer friendly and very easy to talk to them ! Today they are a terro !!!!!!!!! I would never suggest to open their account or have anything related with them ! They became very desperate & despeackable ( company ) total morons ! Sad that a good company turns into a shit show ! Don't ever even think to speak or deal with them ! Bad news !

Citi has refused to resolve a dispute in our favor despite the merchant agreeing via email and text that we were due a full refund. Citi “agrees “ dispute is resolved and then sends correspondence saying dispute is still open. This runaround has been going on for months. Often put on hold waiting for a manager and then Citi hangs up!

I attempted to dispute a credit card charge online three times. Each time Citi's horrid online system bounced me out before I could complete the dispute. I then called customer service and was on hold for over 1 hour 14 minutes before I got to speak to a human being. He was thick as a brick and I had to explain the issue multiple times before he issued a conditional credit to my account. Citi has absolutely no respect for its customers or their valuable time. Over 2 hours of my life I will never get back.

My CC was moved from AA Barclay Card which was great, to AAdvantage Citi cards a while back. In my life, I have NEVER had such a negative experience with a credit card. Customer service minus 100, ease of use minus 1000. I keep it for the historical points, but would NOT RECOMMEND THIS CARD or company to anyone I cared about. Guess they may drop me. Feels like that kind of bank. YUCK And bravo American Airlines. This has made me re-consider using AA for flights in the future.

I HAVE never seen such a bad bank in my 50 years of being in business. Its near impossible to talk with someone, and when you do you cannot understand them because their English is so bad, and then two hours later you get to talk to somone and they seem to be OK, but then you ask them for help in transferring funds, and she says OK, but then she comes back and says I have to do it on line. You try to Chat and you cannot do that either. I will be cancelling my membership.

Get rid of your customer service staff who do not answer phones. Hire all new people that have a heart and common sense to help people.

I will never do business with Citibank again out of principle. The customer service is one of the worst I’ve ever dealt and it’s unacceptable for an organization worth of $200 billion.

I had legitimate concerns about their app giving me inaccurate info and making my account inaccessible, causing me to be overcharged by interest. I was calm and reasonable with them but I received 0 empathy, 0 ownership of the issue, and even one of their senior supervisors hung up on me.

There are plenty of other banks that you can choose to work with, don’t give you business to them either.

Have a great day :)

Absolutely Terrible! If i could give negative stars i would. Cannot set up citythankyoucard online in 2026! Tech support could not help, repeatedly asked if i was at the correct website and did i type in the proper info. Yes, about 50 times! Then a guy says I'm locked out for trying too many times. Locked out of what? I was never in? idiots! Waited 72 hours and tried again. still wont work. spend 20 minutes on the phone and another person that cannot get me in. I finally had to cancel the card.