Citi Anmeldelser 

This review is for a citithankyoucard. All I wanted to do was call them to let them know I was traveling internationally, as I did not find any way to do this on the web. After entering all my info on the speech-enabled system, I got a person that needed it again. Their phone connection was so bad I could not understand half of what they said. They had trouble and transferred me to a second person with the same problems. They tried to send me a text to verify my cell number and could not even do that. I don't know if they got my request or not.

Citibank froze my account for no reason, due to "security verification". There weren't any unusual changes. It took almost an hour of wait time to talk to a person, and she did not speak English very well and her phone had an annoying echo from her voice and my voice.

I’ve had an AA credit card for over 30 years, and the citibank CC has been the worst experience i’ve ever had. i’ve worked with them for the last week, was guaranteed that it was resolved, and it wasn’t. I was back with them today to release the payment that my bank had already made last week. They still did not have it in their system . The associate said they’re « working «  on the internal problem that they apparently have already identified. I assume AA got some kind if deal moving from a reliable company like barclays to what is universally-seen as the worst CC company, but they certainly weren’t considering their clients.

Citi blocked my credit card at the register for no reason and asked to call the customer service number. I called, waited for 45 minutes and then gave up. Their fraud line does not answer calls at all.

Since the transition from Barclays to Citi, my experience has been a nightmare. Nearly every transaction is flagged as potential fraud, resulting in repeated declines. Resolving these issues requires calls that routinely involve more than 30 minutes on hold, only to be told the problem has been corrected when it clearly has not.
Most recently, after my third call and another 35-minute wait, I received a recording stating that customer service was too busy and that I should call back another time. This is simply unacceptable. As a direct result, I was forced to charge more than $10,000 in purchases to my American Express Platinum card because my Citi/AAdvantage card was unusable. I repeatedly can't use my card for legitimate purchases without transactions being flagged as potential fraud.
What makes this particularly frustrating is that I never experienced these issues with Barclays. The transition to Citi has turned what was previously a seamless and rewarding relationship into a constant source of frustration, wasted time, and unnecessary stress. I should not have to spend hours on the telephone, repeatedly verify legitimate transactions, and worry whether my credit card will work every time I attempt to make a purchase. And the fact, I was just charged $199 for this card is unbelievable.
My concern is not simply the inconvenience. I am losing opportunities to earn Loyalty Points that contribute toward my AAdvantage status and valuable benefits, including systemwide upgrades.
This Is Not an Isolated Problem - wake up, @americanairlines

⭐ **1-Star Review – Citi Bank**

I’m extremely disappointed with Citi Bank and the way they handle their customers’ accounts. They can lower your credit limit without properly notifying you, which can negatively affect your credit utilization and overall credit score. Even worse, I’ve had concerns about money being taken from my account after the account was closed, without my authorization. Customers should not have to worry about unexpected changes to their credit limits or unexplained transactions involving their money. Transparency, communication, and accountability should be basic standards for any financial institution. If you’re considering banking with Citi, I recommend keeping a close eye on your statements, monitoring your credit limit, and documenting every transaction. **Customers work too hard for their money to be left in the dark about what’s happening with their accounts. Citi Bank needs to do better.

over the last 2 days I've spent over 2 hours on the phone between Citibank customer service and their fraud department. I'm trying to have a negative balance ACH'd back to my bank account. Yesterday Customer service couldn't verify my account via my phone number. They get a security alert and forwarded me to fraud and I had to wait for 30 or more minutes. The fraud rep couldn't verify me on her end, so she used a different account (my Costco card account) to verify me. She said I was good to go and got customer service on the phone and introduced us, then she left the call. Either she didn't tell the customer service rep that everything was good, or he didn't understand her, etc... That customer service rep proceeded to do the exact thing the previous customer service rep did, and he got the same result. I mentioned that fraud just introduced us to each other so you move forward. He forwarded me right back to the fraud department. I hung up and called back and asked to speak a supervisor. Supervisor got on the phone and I explained everything, and she ended forwarding me back the fraud department. I hung up.

Today I figured I'd give one more shot. I called back and picked all the options to get to fraud, but for some reason I was connected to customer service instead. I went through the same thing her and was forwarded to fraud again wait time was about the same. I provided a short explanation about the issue and asked to speak with a supervisor. The rep reached out to her supervisor, who wanted to know "why" I needed to talk to a supervisor. I thought that was ridiculous. When the supervisor got on the phone, she introduced herself as "Alex". I explained the situation to Alex, and Alex told me my account was already verified, and I told her customer service doesn't know that, and she explained they can't see what we see, etc... I said you need to let customer service know that so I can complete this transaction. Alex told me I'd have to call back when the system was fixed. Alex apparently did think it was necessary to help me out. All she needed to do was get us on a 3 way call. I tried again with customer to have them initiate the 3 way call, they were more than willing, but the hold time was the same, and I didn't want to wait for another 30 to 45 minutes, so I thanked her for her time and willingness to assist me.

Im canceling my account. They switched my account to something I never signed up for or wanted. Now I can't talk to a person abojt it or check my balance. The rate you pay on their card is like 30% also, btw.

If there was half a star, I would give them that. Just don't do any business with Citi. Very dissappinted. Close all of credit cards, checking accounts, business accounts. Just unethical.

Kodomtoli branch , Keraniganj dhaka

3 person check 1 female,1 male, 1 old male...

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The worst customer service!! I opened this account and paid a large balance off. I charged again and paid the balance from my checking account. Citibank put a hold on my card for 8 days to make sure the card was paid even though the payment cleared my account the day after making payment. I called and spoke to 2 different dot Indians that I couldn’t even understand. I cancelled my account after one month. Horrible experience

I wish there was an option for zero stars and I dont even do reviews. The amount of pain I have to go through to get my own money out of their savings account is hell. Its like I am a beggar for my own money. The website conveniently hangs at "transfer funds". I have tried trhough different browsers, machines etc and still the same. They block my amount transfer before this saying "suspicious activity". And only way to unblock it was to physically go to the bank which is 2 hours away from my place. No amount of phone calls were respected. And the thing to keep in mind is this was for my own damn money, not even a loan and at the time I needed the money the most and urgently. Please do youself a favor and use american express. i have done multiple transfers to and from them without any hassles ever.

I am giving Citi card one (1) star because there’s nothing lower, but even that one (1) star is too generous a score for them.
Their customer service is downright abysmal. I spoke with different people on diverse occasions and the responses all seemed to reveal a lack of adequate training or that the representative was just reading from a script whether it suited the situation at hand or not.
On one occasion the representative was downright rude and totally out of place. When I demanded to speak with a supervisor, I was connected with a gentleman who sounded polite and was very pacifying. He told me exactly what I wanted to hear but everything he said turned out to be far from the truth.
A representative that I spoke with on another occasion assured me that I would absolutely be getting a renewal card, but that never happened at all.
I started making calls in the first place because they had abruptly cancelled my card without any prior warning. My credit score is consistently way over 800 and every one of my bills are always paid well before the due dates. I have no derogatory blemishes at all, but because I had not used the card for quite some time, they cancelled it. If they had prodded me in some way to think of their card I would have used it. In fact, I did put it to use before the normal expiration date, but that did not help. They refused to reinstate the card and wanted me to reapply for a new card. Doing that would put a ding on my credit score and reduce the average age of my cards.
I find it amazing that a company would spend millions, possibly billions, of dollars in advertising to attract new customers, but now that a customer is actually in their store, they unceremoniously kick him right out the door for the flimsiest reason.
I will not be doing business with that company any longer. Please be guided accordingly.

I'm writing to provide feedback regarding my ongoing dispute case. To date, I have submitted serval written complaints, but each time I have only received a standard, template reply that does not address the specific issues I raised. This is extremely frustrating and gives the impression that my case has not been properly reviewed. I have taken the time to provide details and I expect a proper investigation and a response that addresses the merits of my dispute.

Closing all accounts with Citi. Done with this nonsense of not being able to access my accounts.

The Citibank VISA website is a steaming pile of shit. I don't know how a huge, well-funded company could build such a garbage site.

This review concerns the My Best Buy Visa credit card serviced by Citi, not a local store employee.

I am trying to file my 2025 taxes and need my older billing statements. Customer service told me that only the previous 12 months are available online and that the older statements I need could only be sent by USPS mail.

I asked whether they could send them electronically. No. I asked whether they could fax them. No. I repeatedly asked whether physical mail was really the only option in 2026, and was told yes.

Then, after asking me to confirm my address and phone number, they asked to send me a text message to verify my account. I asked whether that would have to come through the mail too. Apparently they can use electronic communication to verify me, but offered no electronic way to deliver my own archived statements.

I find this antiquated, inflexible service completely unacceptable. These are records I need for tax preparation, not an optional convenience. Being told to wait for snail mail instead of being offered a practical electronic solution has left me deeply frustrated and disgusted with the customer experience.

One star. Best Buy and Citi need to do much better for customers of this card.

I would give 0 stars if I could. Calling customer service is absurd. The prompt keeps saying your wait time is 5 minutes but it keep repeating and next thing you're on hold for 20+ minutes before someone picks up. When they do pick up, they are incredibly incompetent and unable to answer a simple question. The rep had to ask ME to confirm to her if I was calling about a balance issue after placing me on hold for 5 minutes to probably ask her coworker for help, and ended up transferring me to the wrong dept. After being transferred 5x, no one was able to help me. Stop sourcing your calls out to different countries for cheap pay and get people who can actually help!...

I closed the account with citi and paid the amount the representative gave me. Comes out to be that the amount I was given was wrong. I get a letter 4 months later that the account is past due and I now owe $305 which $200 is late fees and interest. I called in and had to escalate it to a supervisor only to get the same spiel of "there is nothing we can do for you, how would you like to pay your delinquent account"

If I could give Citibank zero stars I would. This is the worst customer service I have ever received in my life. And that's saying something.

I have a website hosted by a company. I'm not going to name the company here. My website went down in March of 2026. My business lost a lot of money during that time, and the website host, did not help me get it back online. Even though I was paying for hosting. I had to build a whole new website with a separate company.

The website company charged my credit card for a 2-year subscription in July of 2026. I contacted them to cancel within a week of the charge hitting my card, and I contacted Citi bank to dispute the charge. Citibank denied my request. I explained the situation to them, I told them that I do not want and do not need this website, and I did not authorize this charge. Citibank continued to deny me.

I contacted the website hosting company, and they let me know that they didn't even have my current credit card on file anymore. The year prior I had had a breach, and so I changed credit card numbers. Citibank let this website company, charge a credit card that doesn't even exist anymore. When I contacted Citibank about that, they continued to side with the website hosting company.

I was dragged, and paperworked to death, I was put off, I was dismissed, one CitiBank customer service agent even got aggressive with me. Telling me that I shouldn't have given my credit card number if I didn't want it to be charged. I let him know that I did not give it to them, and Citibank let this company charge an expired card.

Citibank continue to put me off until the 60-day window on disputes had expired. And now I have a zero recourse.

I don't recommend this company. I don't recommend this card.