Really helpful in providing parts for an obsolete Chesney Heat 500. Wish they still made them - I'd replace when it eventually dies in a heartbeat. Hopefully it will keep going, it's certainly built t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic customer service. We needed some information about one of Chesneys' stoves. I had a lovely telephone conversation with their costumer services agent Rehmana. She was incredibly helpful, even... Se mere
Virksomheden har svaret
I don't normally review services but in this case I feel I must compliment Chesney Fires for their absolutely outstanding work. I purchased an older, second hand Chesney's Alchemy RB1000 ribbon burne... Se mere
Virksomheden har svaret
Chesneys fireplaces and the company itself are first class in every way. We couldn’t recommend them high enough. Stuart at the Nottingham HQ has bent over backwards to help us, he is a credit to the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Chesneys is one of the UK’s leading suppliers of luxury fireplaces, stoves and outdoor living products. We are an entrepreneurial British family business, built on 35 years of anticipating the needs of our discerning customers and adhering to the highest standards of design, functionality, workmanship and service. We believe in the fusion of traditional and modern design and manufacturing techniques. Everything we make; be it our period and contemporary fireplaces, our climate-friendly stoves and outdoor heaters or our post-tensioned staircases, is driven by this principle. Whether it is our skilled artisans carving marble for a chimneypiece or our in-house Research & Development team testing our latest stoves for eco-design 2022 approval, they are all focussed on the right way to deliver timeless quality, combined with cutting-edge innovation. We express this commitment to excellence with this simple set of day-to-day principles: Quality: ‘Good enough’ isn’t good enough, we must aim for perfection. Beauty: We focus on design, materials, detail and a finish to make the heart sing. Engineering: We manufacture cutting-edge, durable products, that work brilliantly. Inventive: We are always seeking new ways to do things better. Service: We know our customers have a choice, so we deliver a service, second to none. Responsible: We know there is only one planet and we aim to look after it.
Kontaktoplysninger
194-202 Battersea Park Road, SW11 4ND, London, Storbritannien
- 020 7627 1410
- sales@chesneys.co.uk
- www.chesneys.co.uk
4,5
Fremragende
242 anmeldelser
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Garden Party
I bought a Garden Party during the firstockdown. Its a fantastic product that I would recommend to anyone. Over the phone orders could do with email confirmation but product was delivered within a week or so as promised so no real complaints. The only reason I have not given 5 stars is that the weather proof cover was missing and despite promises to send me one, nothing has come. My 3k outdoor fire is wrapped in a blue tarpaulin and it's started to rust.
10. februar 2021
Besvarelse fra Chesneys
Hi there Ian - apologies for delay in replying. I have accelerated this issue and a cover should be on its way. I can only apologise. I think we can put it down to a sales person being put into furlough when we were forced to shut the shops again but that doesn't keep your GP dry. Very sorry.
One thing I would stress is that even with our cover the machine needs regular inspection and maintenance to avoid rust. We recommend inspecting monthly in winter (at least) and there is a Care film on the web site that will help, but even with the proper cover mixture will creep under and condensation too can be an issue. Checking often and wiping away moisture and surface marks and the beginnings of rust is the best plan.
We are very sorry ended for this disappointing mistake, but hope that you will nevertheless enjoy the product. Please let me know on marketing@chesneys.co.uk if you haven't had your cover in a few days Very best MJ
So happy with my heat & grill ,
So happy with my heat & grill ,
It has been used so much since we purchased it .
10. februar 2021
Besvarelse fra Chesneys
Dear Sally, thank you very much for the kind review. Obviously delighted its getting plenty of use
Love Chesney Wood burner
Love Chesney Wood burner. Looks great and the heat it gives out is amazing. Thank you !
9. februar 2021
Besvarelse fra Chesneys
Thanks so much for this kind review
Great outdoor fire but bad administration experience
We bought one of Chesneys outdoor fires which whilst a lot of money is really a great addition to the garden. Unfortunately a few months later we were contacted by a legal firm stating that were acting in Chesneys financial administration and that we still owed some money. Outrageous considering we had paid I full before the article was delivered.
9. februar 2021
Besvarelse fra Chesneys
Dear Francis this was a terrible administrative error and we can only apologise for it. We sought to put a stop to it as soon as it became apparent it was happening but are very sorry that you were affected. We are very sorry for the frustration and worry it must have caused.
A catalogue of errors
We ordered and paid for a new Terrace Gourmet BBQ in April/May 2020 after speaking to a salesman who confirmed the delivery date on the website of June 2020.
From then on every new delivery date promised, probably five dates in all, were missed. Mostly with no contact or explanation until chased.
It was finally delivered in October 2020, too late for us to use in any form of decent weather.
Discounts were offered at some stages, but not refunded until early autumn.
Accepting that this was a difficult time to guarantee delivery, a new product for Chesney's and we received a substantial reduction in price, this was badly handled until much too late in the process.
It must have been clear that, at the time of order, the product was untried and the manufacturing untested. At a price of around £2000 the product should never have been sold until an acceptable supply were signed off and in the UK.
9. februar 2021
Besvarelse fra Chesneys
Dear Nigel thank you for your thoughts. As you say it was a difficult summer, with the pandemic and supply chains under pressure throughout. As a recipient of a Terrace Gourmet, I have to accept that it was a case of one thing going wrong after another with the supply chain. It was however not a new product for us per se, rather a new manufacturer, working to existing drawings and a working model. We were reassured that there would be few issues, but of course that turned out to not be the case. When push comes to shove however, it was not an acceptable process from your point of view, pandemic or no pandemic and we have subsequently taken the product off the market until such a time as we can guarantee delivery, in a timely manner. We didn't have the same issues with any of the rest of the range and I know that this is scant consolation for you. I at least hope that you are now happy with the machine, late as it was.
Excellent product great to deal with
9. februar 2021
Besvarelse fra Chesneys
Thanks so much for these kind words - much appreciated
Besvarelse fra Chesneys
Thanks very much for this. Delighted you are happy with it
Great product for both the cooking as…lousy delivery
Great product for both the cooking as well as as a log burner late into the evening.
Delivery however is poor. Firm they use totally inflexible....shame!!
9. februar 2021
Besvarelse fra Chesneys
Dear Steve thanks so much for the kind words about the product. We also appreciate the remarks about our delivery partner and appreciate the frustration that this has caused you. We are looking at this situation but hope that in more 'normal' times your experience won't be repeated fro others. You have been very kind in the circumstances.
terrible service
Terrible service. Damaged and delayed items with no customer support.
To make things worse approx 1 year after purchasing I was pursued by a debt collection agency asking me to pay for the items again as Chesneys hadn't acknowledged payment of my order in their books. I had to provide evidence that I had actually made the payment to avoid further proceedings
9. februar 2021
Besvarelse fra Chesneys
Dear Mr Bray we are very sorry that you haven't had a good experience initially and then this was compounded by the debt collection issue. This latter issue was a mistake by a third party for which we can only apologise. I hope at least your machine is working well now.
Our recent purchase was the Outdoor…
Our recent purchase was the Outdoor oven and BBQ. Very nice product with the option of having a log fire outdoor after cooking. Everything from the ordering, delivering and after sales were smooth. Staff is very knowledgeable about the product and answered all pre ordering queries with accuracy and professionalism. The oven is very easy to use and the design has been well thought of. It is neat , chic and a beautiful addition to our outdoor terrace. It has also made outdoor entertaining very easy . I will have no hesitation in recommending this product.
9. februar 2021
Besvarelse fra Chesneys
Thanks so much for these kind words, delighted that you are enjoying the product.
Great Service from the team.
Very happy with the service from Chesney. We had a delay in receiving our Terrace Gourmet but had a good faith discount and some extras thrown in too. There was a problem with the door so I contacted the service team and was provided with a short video on how to fix it. In the pandemic times, this was the best way. Following the video it took about 5 mins to fix and now everything is working well. Highly recommend the customer service from Chesney.
9. februar 2021
Besvarelse fra Chesneys
Thanks so much for this Andy. It was a challenging summer and your patience and support was much appreciated. Glad to hear all is going well.
Forgot to place my order
Forgot to place my order. Had to chase several times. Appalling customer service. For a high end product with a high end price very disappointing
9. februar 2021
Besvarelse fra Chesneys
Dear Ms Eddison this does feel like a very harsh review and not fully reflective of the circumstances surrounding your order. Our team also felt we were very generous in relation to the promotion and the timing of your order. We are obviously are very disappointed however that you feel this way. We want customers to ultimately feel happy
The Chesney I purchased is brilliant
The Chesney I purchased is brilliant. I would give it 5 star performance. I was less than impressed at being hassled by solicitors for the cost of my Chesney ..... which I had to pay for before they sent it! Not only once but twice I received long and demanding letters... something clearly amiss in admin...
9. februar 2021
Besvarelse fra Chesneys
Dear Mr Frankish we can only apologise for the issues you had. They were entirely based on an error by a third party and we regret them hugely.
We loved our Chesney BBQ
We loved our Chesney BBQ. excellent quality and it made Lockdown 1
so much better!
9. februar 2021
Heat & Grill
Great product pros are it gives out great heat , good grill for BBQ , chimney takes away all the smoke
Cons the paint finish on product is poor ,scratches easily
9. februar 2021
Besvarelse fra Chesneys
Thanks for the positive review Russell and we can only apologise for any paint issues you are having. I hope that your general enjoyment is outweighing this concern but if you need to discuss with someone please do let us know
Great product
Great product. Delivery took longer than promised and I had to contact the company rather than them letting me know that it would take weeks rather than days to deliver it. However, there was an excellent response to my complaint and the product was worth waiting for.
6. februar 2021
Besvarelse fra Chesneys
Sorry for the delay Alison. I promise you we were doing our best throughout 2020 but supply chain issues and so on made things difficult at times. The fact that customers were patient and understanding was really appreciated by the team, at this end. Thanks again and sorry for the delay Very Best MJ
Helpful when calling
Helpful when calling, making sure that you have the right accessories you need. Delivery as stated
6. februar 2021
Besvarelse fra Chesneys
Thank you for the positive review, we really appreciate it Best MJ
I bought a bbq/wood burner
I bought a bbq/wood burner
I have been very happy with it
Service great
5. februar 2021
Besvarelse fra Chesneys
Great news and thank you for the kind words Best MJ
Excellent service
From start to finish - and beyond - the service I received was excellent. Customer service were at pains to understand what I wanted and did not try to tell me what I 'should' have; installation was faultless and when, several months later a problem arose, it was quickly resolved.
5. februar 2021
Besvarelse fra Chesneys
This is great to hear. Thanks for taking the trouble to let its know Very best MJ
Excellent!
Christian was extremely personable, knowledgeable and helpful. Absolutely top class.
I did feel that he was not well supported by his office staff as they took an extraordinary length of time to process a part refund. (Hence the lost star). All got sorted in the end though.
The product we bought - Bellfires stove - is beautiful and the installers - Ignite - were excellent too.
Would recommend.
5. februar 2021
Besvarelse fra Chesneys
Thanks very much for the kind words, I will pass on to Christian. I don't know the individual circumstances of your delay but can assure you we have been trying to do our best in difficult circumstances, particularly as the supply chain of our own products and those that we supply on behalf of have been significantly disrupted - Hopefully all good now but apologies once again for the delay. Very Best MJ
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