Centerwellhomehealth Anmeldelser 

I had total knee replacement on December 17,2025. They sent Centerwell Home Health Care for my rehabilitation. Mr. Paul was the first person who came. Extremely nice and professional. He was my intake. For all of my other appointments Mrs Hannah came. She is the best!! Very professional, on time, encouraged me to work hard and do my best but do it safely. She was even my counselor lol probably twice when I wanted to give up. Today I got discharged because I am doing so good and meeting all my requirements to go to physical therapy at my doctor. I am so grateful for their compassion, care, and commitment to patients getting better!! Thank you Hannah and Paul!!

My mom fell and broke her hip about 6 weeks and the hospital sent CenterWell. We’ve had home health before and these folks are terrible!! I wish I looked at reviews before I agreed to go with them.

First of all, the admittance nurse was horrible. Here’s my 91 year old mom who had just endured surgery and rehab and just came home. She had zero compassion and was frustrated I asked her to help me get my mom up so she could move to a chair. She was more concerned about getting to the next apportionment than providing good care.

The first nurse that came wanted to come at 8:30p at night and we said no. No one is ever on a schedule. We do have one nurse that is good now.

We also had an issue where my mom’s blood pressure was low so I called the 800 number with is supposed to be 24 hours. Waited am bout for someone to call me back and called again. The nurse on call said it would be fine an to not worry about it.

My mom is still having issues with her wounds so today a wound care nurse shows up with no supplies and tells my mom it looks like it is getting infected. She don’t even take her temp or blood pressure or other vitals.

I’m trying to hold on to them through the month but I might have to make a change. There are much better companies for in home healthcare.

I don't know where to start. I called them on November 13 and asked for an appointment because of bleeding, I couldn't set an appointment on the portal. Was told someone would call me back.

I called again that afternoon and was transferred to someone who made me feel like a bother.

It was only after I wrote a review did I hear from anyone via email after I emailed them as requested.

I finally heard from them on December 1 regarding an appointment. We by the I am so ready for a new PCP, had set an urgent care appointment.

I am no so numbed by these people and their attitudes.

The young lady that called yesterday was a little irritated because I was irritated that she would be calling me after so long. It was not her fault but come on.

This is beyond poor care, and for seniors, this is scary.

Somehow they managed to screw up my personal information, my emergency contact information.

Note to whomever runs the humble clinic, my recent care deserves a 0.

This place should be closed and every employee reevaluated and examined for a CARE pulse.

No way I would ever go to Humanas insurance unless God instructed me to.

My experience with CenterWell regarding my mother’s wound care has been extremely frustrating. For more than eight months, I have been calling repeatedly to report that we do not receive enough wound care supplies. We consistently run out of basic and essential items such as tape, collagen, bandages, gauze, and skin prep. This has happened month after month, with no improvement.

The nurse assigned to my mother has refused to order adequate supplies, stating that he does not want to “over order.” I am constantly forced to purchase additional supplies out of pocket, and he uses the supplies that I buy. This is unacceptable, especially when these items are medically necessary for my mother’s care and should be provided consistently.

Families should not have to beg for the proper materials that allow nurses to do their jobs safely and effectively. CenterWell must address this ongoing issue and ensure that patients receive the wound care supplies they are entitled to without unnecessary delays or excuses.

This pharmacy sucks. They say I can't get my ms medication unless I pay 600 for 1 month. I used to 3 months for nothing. Who can afford that.

On the very first assessment visit they called an ambulance, fire department and sheriff. In the hospital for days shuffled around for all sort of testing... Hospital Found nothing wrong.
2 weeks later client ordered to go to the hospital again. Discharged the same day.
Debbie their case manager is terrible. Ron is no better. Physical therapist rummage through the prescriptions? Yeah. Avoid this business like the plague. Too invasive.
Do not let Centerwell into your home.

The Nurses from Centerwell Home Health were Phenomenal! Melissa, Mary, Tori, Chandra, Julie and Danielle/Emilie have been Attentive to all of my needs and have been very easy to talk with about any concerns that I have had during my recovery period. I recommend Centerwell Home Health 100%! Thank you to Everyone!

This is the worst pharmacy I've ever used!!! Mail order is always always late, every single month. I get my prescriptions late every single month. Put it this way my scripts are all over a month behind, probably closer to 2 now because every month they all continue to be late. I get the same scripts every month & they have my scripts a month ahead of time, yet they can't even manage to mail them out before my due date I should actually have them in my hands, and after they do finally decide to ship, well then it's 3 to 5 days shipping time beyond that & that's after it ships not after it fills because they don't even ship it for days after it's filled & this happens literally every single month. When you call to ask why don't you ship them earlier so that we can receive them when they are actually due so that maybe I didn't have to run out of medications every month because I'm getting them late every month. Their answer to me is sorry there's nothing we can do about that. They don't fill it till it's due & after they fill it they sit on it for 4 or 5 days til they actually give it to the shipper, it will say waiting for carrier pickup, except all it is, is label created & will just sit there waiting 4 or 5 days to actually ship out at which point there will be an additional 3 to 5 days ship time. Why is it always late & why does it take them so long to fill it & then sit on it before they actually ship it when they have my scripts in hand a month a head of time and I call 2 weeks in advance to confirm the refill? I sooo want to change pharmacies. Also, my scripts like a lot of peoples are not to be abruptly stopped, but they don't care. They just say there's nothing I can do about that, they won't fill it till it's due. They don't care if they make you run out every month. They literally don't care about the patients they serve.

i met with dr. astrid rosa velz this morning and already i am not pleased. she took writing while not listening to a whole new level. i was tired of looking for a good primary so finally had no choice but centerwell. the one thing that i really need desperately is amoxicillin for a sinusitus condition. these drs pay no attention to us. i have had to call them because she paid no attention to my own knowledge of this condition i know about. i need someone who will pay attention to my own experience with my condition and pay attention to what i know works. amoxicillin is not even a controlled substance. frustration and a language difficulty. help. i need a good primary who listens to my experience. i am 73. linda bowman

Left us high and dry after promising us help navigating. Promised help with prescriptions and prescription costs - no help. Promised help with durable medical equipment - no help. Made an appointment window to visit the patient - NO SHOW and NO CALL. Wasted 3 hours waiting for nurse to show. Contacted the nurse and she says removed from schedule. No apology and no explanation. DO NOT RECOMMEND.

Location: Brunswick, GA
Address: 160 Juniper Ct # 102

Centerwell Home Health falsely advertises services they do not provide. In the website they stated they provide speech therapy; however, this company do not have a speech therapist (SLP). Also they state on their documentation records their healthcare professionals instructed caregivers on many topics. This never occurred during any of their visits. They hire incompetent nurses who cannot properly provide wound care treatments. Most of the clinical managers of this company fail to take their roles seriously and should not be managing any company. This company should be shutdown if they refuse to improve their services and staff!

Everything. Will never go back to this incompetent organization. Everything they advertise is a lie.

My husband had a stroke and a PT and OT came to our home for therapy for a period of time. During that time, a brace for his stroke hand was ordered. It still had not come during the therapy sessions. I had called the company a couple of times to check on the brace, but it was always pending. When my husband's therapy ended, I called again about the brace. It had been delivered to the wrong address! Someone had certainly dropped the ball! So, my husband has no brace for his stroke hand. The company will not right the wrong. The brace belongs to my husband, and it should be sent to him.

The therapists were knowledgeable, thorough, and made sure that I understood their instructions. I made to feel important to them as a person.

Good Experience.

Website extremely difficult to sign in. Calling them you have to go through a dumb as rock AI for a while to get to a human. Have had to do this everytime! Not worth it! Would rather spend 20 in gas than to go through all the hoops for a damn perscription. And it ask for date of incident, there are three dates because it doesnt get resolved

My wife had surgery requiring in home care. The PT crew always showed up on time. But the nursing crew was a whole different story. My wife called numerous times and was told someone would be there today. Never showed up. They are supposed to do bloodwork weekly for her antibiotics
It's been a month since surgery, I'm not sure what they are doing with the blood, but it isn't showing up anywhere. Will never use these guys again.

First of all these people are being paid. They act like their doing you a favor. They tell you when their coming and hardly ever show up on time. They never call to say their going to be late, and sometimes they don't show up at all. They treat the elderly, and sick with no regard or respect. I intend on writing my senator and anyone else who will listen. Also calling them on their 24 hour line only gets you a recording telling you to call another # that gets you another recording. I strongly urge you to check around before trusting these people. I just cancelled them. I see their ads about all the things they do and its just not true. I'm not a complainer and I do understand things happen. But they've all got phones. Theirs no excuse for not calling. Be careful my friends who you trust with your Health Care,

First, the over the phone appointments are not reliable.They offer a day that I can be available, I write it on my calendar and the day of the appointment which was confirmed the day before, when I show up to the office I'm told that my appointment is not scheduled or not in the system.
The problem is the incompetent employees that take the calls don't put it in the system.
Read this, I take a medication on a daily basis, the doctor that is assigned to me, Karyn Harris goes on vacation days before my meds are about to run out and I requested a refill, they told me that I needed to make an appointment with a different doctor but if you see a different doctor I couldn't go back to the doctor that was assigned to me from the beginning any longer.
The new doctor didn't want to refill my medicine which has been prescribed for over a year and made a referral for a psychiatrist, I take this particular medicine for insomnia and told the lady who I spoke with after a text sent to me by the doctor with a referral for a psychiatrist and told her I didn't need a psychiatrist just a refill, her answer was, that's the policy. Days later I cancelled the appointment of the psychiatrist and waited for Dr. Harris to arrive from her vacation. Called her office for a refill, lol and the lady that works at the Craig Rd Center Well Health told me, you don't have Dr Harris any longer. I told her I had cancelled the appointment with the doctor, she looks in the screen of her computer and said, oh that's right then she placed the refill request to Dr Harris and the next day the prescription was sent to my pharmacy.
These policies they have don't make sense so I moved to intermountain health care which don't have these ridiculous rules.
So you know, it will happen to you.
Based on this experience I don't recommend this health provider to no one.
Dr Harris,you are a good doctor which listens to the patients.
Beginning in March 2025 I will no longer be a patient of yours and will move to Intermountain Health Care which I confirmed that they don't follow senseless policies of that kind.
Thank you,
Robert Rusk.

My wife was assigned to Center Well following a surgical infection. She needed to have the portable wound vac dressing changed 3 time a week. When center well finally showed up, on their schedule not ours, the nurse did not know how to apply the dressing. I had to show her.

The wound vac stopped working one night about 2 am. I called center well and got a triage nurse who could not speak English. I had to diagnose the problem and fix it myself. We terminated that service.
Later my wife needed PT. We were given a trainee therapist, who was very nice, but more interested in blood pressure than physical rehabilitation. She also violated my wife's privacy by contacting her primary care doctor after she was instructed not to do so. We terminated that service by notifying the therapist.
But that's not all, her supervisor made multiple calls trying to reinstate the service.

I finally gave the Center Well Office a call to make sure that they understood that they were fired. The receptionist would not let me terminate the service unless I spoke to a supervisor who was not available.

You can't even fire the incompetent idiots. They are arrogant, inflexible and ignorant. I feel sorry for anyone assigned to them. Unfortunately, you have no say in the matter except to fire them.