Very frustrating seller to deal with. Don’t respond to my emails dating back 3/4 months. I have a large collection of whisky but have never dealt with a company with such poor customer service.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Very frustrating seller to deal with. Don’t respond to my emails dating back 3/4 months. I have a large collection of whisky but have never dealt with a company with such poor customer service.
Virksomheden har svaret
Very happy with the experience (quality of the whisky was good; interesting/unique selections), except for one big thing: they make it very difficult to stop the subscription service. After about 6 mo... Se mere
Customer service was "how it used to be", couldn't ask anymore from Caskshare after an issue I had paying for some whisky, how quickly it was resolved. Good old fashioned customer service, have recomm... Se mere
Caskshare gave excellent service in, firstly, setting up my membership and then, secondly, when I made my first order of three bottles - the whisky arrived quickly and was superbly packaged to avoid a... Se mere
One-of-a-kind, unique, single-cask whiskies. Join The Caskshare Collective for exclusive access, BarrelBank discounts, monthly in-person and virtual events plus free shipping. The Caskshare Collective is the only whisky membership you'll ever need.
23 Manor Place, Edinburgh, EH3 7DX, EH3 7DX, Edinburgh, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The whisky I've bought is good and some of it fairly priced. Some, like the Bruichladdich is too dear.
The website is very frustrating though. Filters are applied and then when you click on a bottle, they disappear. Not only that but clicking on a product takes you to the bottom of the page. Links for products and events in emails don't take to the advertised page!
Always a pleasure to use caskshare, they’re my go to company for whisky. Great selection and price points. David responds promptly to any queries.
Item arrived on time, excellent quality and company re-arranged delivery specifically to a Saturday which was much appreciated. I will use Caskshare again.
The whiskey they sell is not nearly worth as much as they charge. Try reselling your bottles after 1.5 years and value dropped by 80%.
Even though they claim to be there for investors.
Hat to contact you multiple times to receive the product.
Fantastic offerings, excellent communication and fast/secure shipping. I highly recommend
My purchase arrived quickly and, as always, was well packaged so as to not become damaged in any way. Never had any issues dealing with Caskshare
Good to deal with , and kept me well informed and each stage of purchase and delivery
My wife bought me the three bottle subscription but all three of them were scotch whiskies. That seems like a huge lack of variety but also, scotch is the only whisky style I don’t like. I reached out after the second bottle and was told they couldn’t specify what comes next. When the third scotch came I contacted them and they were able to send me something else which was really good and paid for return shipping on the scotch. Seems like they should ensure everyone gets a variety of styles and not just leave it to chance. I should have spoken up before opening the second bottle but I was trying to be adventurous. Spent a lot of money to only have one enjoyable bottle of whisky.

Besvarelse fra Caskshare
Excellent service, personal touch, nothing is too much bother. Had a small issue which was the fault of the courier, Caskshare were excellent sorting this. One of the reasons I will continue to buy from them.
Excellent communication and process! My whiskey arrived in careful, safe packaging, and looking forward to tasting at some special event. I'll order more from this team.
Poor customer experience, felt like the ballots were pointless. Membership a waste of money. Didn’t renew for this reason.
Caskshare gave excellent service in, firstly, setting up my membership and then, secondly, when I made my first order of three bottles - the whisky arrived quickly and was superbly packaged to avoid any breakages. I look forward to going to a tasting in Edinburgh.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.