Carphone Warehouse Part of Currys. Anmeldelser 

I pre-ordered the new iPhone from Carphone Warehouse after being promised delivery on release day, both during the ordering process and in my confirmation email.

Unfortunately, release day came and went with no update whatsoever. I contacted Carphone Warehouse by email and through their Live Agent service, but neither responded to my request. I eventually had to call, only to be told that my order would not arrive for another three weeks.

I was then transferred to the sales department to see whether an alternative device was available, but once again, nobody answered. I ultimately had to make a second call to cancel the order. Thankfully, the cancellation itself was handled efficiently and the member of staff I spoke to was helpful.

The biggest issue for me was not simply the delay, but the lack of communication and the fact that the delivery promise made at the point of purchase was not met and I was not updated.

Based on this experience, I would not recommend pre-ordering from Carphone Warehouse and would suggest other retailers.

Easy to understand and complete transaction

Very good, very fast

Really nice staff very helpful and quick

The UK staff, the shop staff are generally amazing! I've never had anything other than a fantastic experience. However, yesterday I had the misfortune to speak with the South African call centre. I had an issue that unfortunately been caused by a network provider and I had to register a power of attorney for an elderly relative. The call handler told me she needed authorisation from the elderly relative to take the details. Assuming she mis understood, i explained the process and that the POA gave me the authority to speak on their behalf. She refused. I am furious, the whole reason for enacting the POA is because this relative does not have the ability to make these decision's. Can i suggest that Carphone Warehouse provide training to their South African colleague's so they understand what is meant. I was left utterly disgusted by this woman's attitude. If someone from the company would like to get in touch I have her name

I placed an order with Carphone Warehouse/Currys on 10 September for an Apple phone with a Vodafone contract. Delivery by DPD was expected by 12 September. I deliberately allowed a few extra days before arranging for the existing number to be ported on 15 September.
Unfortunately, the phone never arrived. DPD's tracking simply reported an "unexpected issue", while the number was ported as arranged, leaving my son without his normal working phone.
What has been most disappointing isn't the failed delivery itself — problems with couriers happen — but the way Carphone Warehouse has handled it afterwards.
I've contacted them repeatedly and was told that a DPD investigation could take six working days, after which they may either send a replacement or cancel the order. There has been no clear explanation of when I can actually expect a resolution or what cancellation would mean for the Vodafone contract and the number that has already been ported.
When I asked to escalate the matter, I was told a supervisor would contact me within 72 hours. I'm still waiting. I've also tried to submit a complaint electronically without success.
In the meantime, we've had to arrange another phone because my son needs to be contactable when he's out, at rugby, etc.
I've been proactive and reasonable throughout, but I've essentially been left to chase a problem between Carphone Warehouse and its chosen courier myself. A failed delivery is understandable; the lack of ownership, communication and timely resolution afterwards is not.
I'd currently rate the experience very poorly. I'll happily update this review if Carphone Warehouse resolves the situation properly. However, looking at the 'scripted' responses to these poor reviews below, that is all you can expect from this company.

Update:
Yep, thanks Amy, standard response as expected. When I phone it's very much a case of 'I'm really sorry but we can only follow the process', so I really have better things to do with my time than listening to that script again. Thanks anyway.

There was no fuss at all in the shop. All went smoothly. I would have liked it to be 2years contract but just 1year was offered

The operative explained all stages very well, was attentive and very keen to help. First class.

Luke was really professional and down to earth.

He explained everything in simple and straightforward terms.

I am happy with my purchase and would recommend Luke.

Extremely disappointing experience with Currys Chester. I ordered an iPhone 18 Pro Max, but Currys processed the wrong phone. I’ve now made three trips to the store and spent hours trying to get it resolved, only to walk away with no phone.

Even worse, what started as a Currys error resulted in two additional declined credit checks on my file, despite my original application being approved.

I shouldn’t have to deal with the inconvenience or potential impact on my credit file because of a mistake made by Currys.

Communication was terrible. Do not recommend

Friendly staff makes all the difference

Got what I wanted without too much trouble.

Absolutely shocking service. Long story short, I Pre-Ordered an iPhone 18 Pro Max on their website, received an acknowledgment e-mail for the order but no money taken out of the account. Next day they asked me to ring them as they needed more information regarding the order, turns out they needed my D.O.B. Then issues with payment over the phone meant I had to call back again to go through everything from scratch. Right from the get go, I highlighted that the only reason I'm ordering from here is because they said they can get me the phone on the 18th of September. So I went ahead and after a total of about an hour on phone, I had my order, received the invoice, and money came out of my account. Long behold it gets to 18th of September and no news regarding any deliveries. I get another phone call late morning stating that the order was actually placed wrong so even though they took the money for the phone, allocation wasn't provided. So they said they can re-run the order but delivery date will now be mid October. So because of their incompetence I was now £1300 out of pocket with no phone, and that isn't the best part. When I politely asked for a cancellation, even though I was fuming. I was told that my refund will be processed via a Cheque... Absolute jokers. I immediately declined that and told them to put the money back on my card the same way they took it out of there. This got me transferred to yet another department where I had to explain everything AGAIN, just to finally be told that the refund will go back in to my account within 5 working days. So to summarize, I spent a total of about 3 hours sat on the phone to make an order and then cancel it, was promised the phone on the 18th of Sept to be followed up by a date of mid October, had to fight to get my refund done on card instead of the 19th Century Cheque, and now have to still wait 5 working days to get my money back. DO NOT WASTE YOUR TIME AND EFFORT PLEASE GO SOMEHWERE ELSE!

The lady who took my call was exception , she found me the best deal what suited my budget and guided me through all the options . Every question I asked she knew the answer which made the call and experience efficient .

No stock of phones and prices not same as web. Still waiting for my email to say my phone is in stock. Nobody at Lancaster branch seems to be trained on answering the phone as I've been trying for 3 days before giving up
Now on holiday and will go into Lancaster to see what's going on. Supposed to be an overnight delivery. It's no wonder online is booming.
The agent was good but vacant, just wanted me away. I'm a long-standing customer but have had enough now as last visit was unremarkable. When this contract finishes will go elsewhere.

Scammers and fraud

Excellent service from Ollie in Currys, Cambridge. Knowledgeable, helpful and efficient service provided.