Car Chase Heroes Anmeldelser 6.553

Unreal experience. Easy to get carried away though🤣

My son (10) and daughter (13) went to the Leicestershire course over the weekend, driving a Porsche, Lamborghini and a Ferrari. The setup and experience was really good and they both had a great time. One instructor stood out to us (and the kids) - Barry, with the Ferrari (599). He was really good with both the kids and explained everything really well and gave them lots of positive feedback.

My granddaughter was in hospital.
The drives were for her father so obviously he couldn't make it. Wanted to rebook but because of the 7 day rule was going to cost an additional £29 per car, £87 in total. More than we paid for the original experience.
No flexibility at all, so didn't bother going.
A total ripoff!!!

I purchased this experience as a voucher for my Grampa as a present last Christmas. Upon booking in September ( costing an extra £45 to drive the Aston Martin DB5) we arrived at the venue to be informed that BuyAGift vouchers were no longer being accepted ( we were the fourth person tha morning to have vouchers refused) and if we wanted to do the experience we would have to pay the on the day rate and I would have to claim the voucher money back through the voucher company. I was then informed by the manager an email had been sent out to everyone, but was informed by the other member of staff quite a few people hadn’t received one.
The man who checked us in was as helpful and apologetic as he could be given the situation and did provide us a sight lap and High speed lap as a gesture of goodwill, Apologies I didn’t get his name. The actual experience was wonderful and my Grampa had the best day, it’s just a shame the organisation from head office and management is so poor when working along side voucher companies and then it is the rest of the staff who have to let the customers down by being the one to tell them. And I dare say deal with a lot of unhappy upset customers too.

Don't bother with this place!
I booked a day experience for my son's birthday the day wasn't on his birthday thank god otherwise it would of been ruined!
Staff really rude especially the Chinese woman ! Nope I'm not racist my partner is African. Disorganised a total rip off . They wanted extra money for a lap of speed 🤔the cars I booked for him we was told on the day one was broken so " we have booked this car for you" didn't get to choose? What's the point on booking day experience with cars you like if you don't get to drive? Yes breaking down can't be helped but at least ask or contact us a few days before to let us know then we can either have a refund or be happy with another car ! The car my son got was an old fashioned classic why would a 13 year old who's into sports cars want to drive that? I'd already paid the insurance what they had asked for then tried to take it again when booking in. The whole day is a total rip off! And the staff in the cars are extremely rude! You can tell their totally fed up with their job and people are paying for this . Please don't bother with this place !

First time visiting and will definitely be back. Fantastic experience

my son had a fantastic day

Very well organised, lovely staff, so friendly and helpful. Great course too 👍

Absolutely BRILLIANT!! Super friendly staff. Amazing experience.

amazing experience highly recommend

I'm all for these experiences, they're great, but imagine purchasing a gift experience for someone, and then unbeknown to you at the time of their booking they're forced to book over a weekend, so there's an £25 weekend surcharge, and then there's a £10 "hot rod" charge whatever that is. With two kids that's already £70 at the checkout. I then learned the nearest location for my unsuspecting friend meant a 3 hour round trip. Having looked online about surcharges I further learned that they hit poor parents with a further £35-50 on mandatory insurance waivers on the day - that's a another minimum £70 for their two kids!

Had I known my free gift experience was going to cost my friends over £150 to redeem (let's not forget they haven't even factored in food or drink), I genuinely would've stopped at the point of purchase.

Perhaps if I had been warned of these charges up front or they had been clearly labelled, I might have considered paying for these up front instead of feeling embarrassed from finding out after the fact.

Where a relationship exists between a company providing services and another selling vouchers, it is the responsibility of both companies to ensure all cost information is made absolutely clear at the point of advertising. In the case of Virgin Experiences it's not quite clear. That's just as much Car Chase Heroes responsibility as much as it is Virgins.

I don't understand why company's choose to operate like this. It's unethical and unjust, and just leaves a bad taste in consumers mouths. It's also bad for repeat business.

A little upfront honesty goes a long way!

Really enjoyed the experiance...definately recommend it

Very well organised. My son had a fab time!

Amazing experience at three sisters for our son Liam (14) he loved all his drives , DB9, McLaren 570s and atom ride !
Great communication throughout
Fab team and really well organised!
Purchased the ultimate media package and so glad we did as it’s fab to watch the incar video and pics ! Highly recommend

Great experience. Definitely going again

such good and amazing cars and all the staff super friendly

Genuinely lovely, knowledgeable staff, had a brilliant drive.

Only criticism is the company constantly trying to get you to spend more money- I get this is in their interest, but it was excessive and at every opportunity.

This has been the best birthday ever! I had the best time the cars were awesome and I loved every minute of it I cannot wait to come back every birthday!

Great day out for our son, doing his first ever driving experience. The instructor made him feel at ease and showed him exactly what he needed to do. He had a brilliant time!

The site at Three Sisters could have done with some better signage within the event itself as it wasn't clear where exactly we needed to go for the sighting lap at first. Either better signage or more staff on hand to direct people would have been better.