Breville Anmeldelser 

The agent fixed my problem and she was very sweet

The customer care team was excellent when dealing with my replacement hand mixer! Thank you!

Very lovely 😍 customer service. And a quick turn around. Fab. Thank you

They were only able to refer me to a repair 30 ks away. No idea on what it would cost to repair. No other service available in NSW. Apparently in qld has a much better customer service set up.

Excellent customer service skills and assistance from the customer service representative, Nudrat.

Issue: The heating element failed after 13 months on Pro oven.

Once you speak to rep they are proficient , however, wait times to speak with customer support personnel were>30 minutes. Call back option in 1 of 3 calls was next day (>18h).
Packing on return was not padded sufficiently, the returned unit was damaged and rendered unusable. Breville responded by providing a new oven, rather than refurbished unit, that nice surprise was appreciated. Encounter was < 3 weeks start to finish.

It took time but eventually the problem has resolved.

The support queue was long but once I got the agent, they understood my problem and resolved it promptly.

Did not work

The customer support agent was amazing and very polite and did a great job. Couldn’t thank her enough!!

Customer service team response was excellent. They reached out right away and made the return of my damaged item easy

A very understanding customer service rep at the end of the phone. Was considerate of our need and rectified our issue efficiently.

The worst customer service. I've been calling for over a week; no one answers the phone. I provided my phone number for a callback, but no one returned my call.

07/15/26

I am happy to provide a screenshot of my calls. Instead of responding in a way that makes me feel like I am bothering you, your job is to contact me and see where you can improve your customer service and phone system. Sorry, but I did not buy my machine from whatever retailer. If I purchased my machine from #williamssonoma Williams Sonoma store, I expect good customer service. My machine was not a $70.00 machine, with all due respect to the other coffee machine makers….

They eventually replaced my faulty oven, which was under warranty, but it took some doing and 2 trips to the UPS Store lugging a 50 pound, very large box. They also wrongly charged me $150, even though the oven was in year 2 of a 2 year warranty. They did reverse this charge. I am happy with the resolution of this case, and I love my Breville Air Fryer oven.

They offered a suggestion and it seems to work

Bambino Plus initially required multiple pushes to run a shot. Contacted custumer service and received an only AI responses. Wasted a week of my time asking questions such as… “what brand of coffee do you use” . The pressure valve has now completely failed and the customer service is no longer responding.

They were able to step me through trouble shooting issues with grinding beans and when that didn’t fix the problem they explained my options. When I chose one, they were prompt

Initially, I got the wrong attachment sent, but it was rectified quickly and for no extra charge. Much appreciated.

They were responsive and helpful when my Breville malfunctioned and found a remedy that worked!