A response to my request for a replacement LED unit was received and actioned within 2 hours. They honour their 2 Year Warranty without without a quibble and are to be commended.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had problem with order, reported it evening, rec phone call next morning. Order sorted. Can't be bad can it? And person had no strong accent so was fully understood by me who is partially Deaf.
Virksomheden har svaret
now 13 days since placing order for lamps, still no delivery or tracking details!! update after a couple of emails delivery sorted with acceptable response and lamps delivered by RM, well packaged,... Se mere
Virksomheden har svaret
Great Company ! Why? Great products, price,delivery and running service to customers. Nothing to small for them to deal with. So reassuring, seldom especially on line have we had such accurate inf... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buy lamps, light bulbs, fluorescent tubes and specialist light bulbs online. We stock a huge range of light bulbs including Osram, GE, Sylvania, Omicron, Pro lite, Crompton, Ushio and Philips light bulbs.
Kontaktoplysninger
Unit 9, The Quadrangle, The Drift, IP3 9QR, Ipswich, Storbritannien
- 01473 716418
- sales@bltdirect.com
- www.bltdirect.com
4,3
Fremragende
15 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Product not arrived
Product not arrived. Failure to respond to several contact forms sent by me requesting an update . Silence.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Peter,
Please accept our sincere apologies for the delay on your order, I can see that an email has been sent to yesterday confirming the order should be with you today (12/01) but I cannot see any correspondence from you before this.
We would like to apologise again for the delay as the order was delayed in transit with Royal Mail. If the order does not arrive today please do not hesitate to contact us by emailing customerservices@bltdirect.com or by calling us on 01473716418.
Kind regards,
Adonia.
Just fantastic
Just fantastic. Local supply issues for fluorescent tubes. I phoned BLT and got a boutique order in to cover current and future tube failures. Should be ok now for the next ten years. Thank you.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Piers,
Thank you for the excellent review, we're glad to see you're covered for a long time with the tubes you need.
Kind regards,
BLT Direct.
Excellent. Being able to talk to a REAL person was…
Being able to talk to a REAL person was a rare bonus !
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Donald,
Thank you for the five star review, we're more than happy to help and are happy to provide real people to speak to our customers when they have a question.
Kind regards,
BLT Direct.
Older Light bulb for Kitchen
I had to replace an old kitchen strip light. The instructions on measurements on the BLT website were very clear and the bulb works fine. Will now be measuring up the rest of them to ensure I have replacements ready for when the inevitable happens.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Ken,
Thank you for the brilliant review, we're very pleased to see that the measurements came through clear on our website to help you find the replacement that you needed. Please don't hesitate to contact us if you need any extra help on future orders.
Kind regards,
BLT Direct.
Did not receive the light buld i…
Did not receive the light buld i ordered gutted
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello William,
Please accept our sincere apologies for the delay, I can see that we have been in contact already regarding the delay and the bulb should be with you shortly.
We are very sorry about the delay caused on this order and please rest assured we will be reviewing this item to stop these delays from happening again with the item you have ordered.
Kind regards,
BLT Direct.
I only use BLT Ltd
I only use BLT Ltd , they are a great company, I had so much trouble finding the bulbs I needed, they're not sold in shops anymore. My orders have always arrived quickly and if there is a delay BLT keep me informed. Excellent service from this company, highly recommend.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Betty,
Thank you so much for the excellent and detailed five star review. You've covered two key parts of what we try to achieve as a business for our customers and we're pleased to see that it has worked very well for you and has kept you as a returning customer.
Kind regards,
BLT Direct.
fulfilling an order is low priority but spamming is the top.
For a company who has not yet sent my order out AND has not received my permission to 'updates' (read SPAM) but who is already sending me daily updates regardless of my preferences, you are not going to get any positive feedback.
Yeah, I know you will claim that I can go and unsubscribe from your spam list but I have NEVER signed up for it, so do not feel that to be a valid argument.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
Please accept our sincere apologies for this, I'm afraid that I have not been able to find your order with the details provided meaning it will be difficult for me to comment on any potential delays on your order with and us and why you are getting these emails.
If you are able to contact us by calling 01473716418 or email us on customerservices@bltdirect.com we would happy to update you on your order and looking into why these emails are coming through to you.
Kind regards,
BLT Direct.
Quick delivery almost beat the dispatch…
Quick delivery almost beat the dispatch confirmation.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello John,
Thank you for this five star review, I might just have to make a note of our record breaking delivery time for this order.
Kind regards,
BLT Direct.
Very good delivery
Very good delivery, well packaged and florescent tube fits and works perfectly.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Stewart,
Thank you for taking the time to leave this fantastic review and letting us know the tube is working well.
Kind regards,
BLT Direct.
I have shopped with BLT for years now…
I have shopped with BLT for years now and always have a good experience. It's the first place I look and the delivery was excellent considering its Christmas time.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Norman,
Thank you so much for the five star review. We're happy to see that you've been a long term customer with us and greatly appreciate this feedback.
Kind regards,
BLT Direct.
Nothing in stock
Nothing in stock. Delivery delayed! Really frustrating.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Richard,
Please accept our sincere apologies for any delays caused on your order, I'm afraid I have not been able to find your information with the details provided.
Our system is not a live stock system meaning that if an item is not ordered for 6 months for example we can sometimes come across a situation where something is showing in stock when it is not. We endeavour to contact our customers to offer an alternative whenever this comes up so I do apologise if no one had contacted you regarding this.
Kind regards,
BLT Direct.
One of the few places to get a real…
One of the few places to get a real light bulbs. Very helpful staff on the telephone and a a very quick delivery. I now have a light that turns off and not one that glows all night, great at last a nights sleep. The only down side one of the bulbs only lasts a few days but that's the quality of the bulb. Would be great if that could be improved.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Michael,
Thank you for the excellent review and feedback, we were more than happy to help and are pleased to hear the light helped you get a good nights sleep.
The bulb however should last more than a few days. If you wanted to contact us on 01473716418 or email us on customerservices@bltdirect.com we would be happy to see if we could send a replacement to you within warranty.
Kind regards,
BLT Direct.
Very professional service
Excellent service start to finish even for one small led tube
16. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
We're pleased to see the order went well from start to finish, thank you so much for the great review.
Kind regards,
Adonia.
Besvarelse fra BLT Direct Limited
Hello Adey,
Thank you so much for the five star review, we're glad to see we could offer exactly what you needed.
Kind regards,
BLT Direct.
I returned an item ordered in error and…
I returned an item ordered in error and they took £12.00 handling fee off my return. What a poor effort. Needless to say I'll never use again.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Karen,
I have looked into this for you and have found that we had sent what was ordered by yourself on our website. A GS1 bulb does refer to it being an E14. If you are unsure in the future as to what product to buy our sales team are always on hand to offer advice.
Kind regards,
BLT Direct.
Good delivery and regular…
Good delivery and regular communications when there was a problem with a delivery date change.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
Thank you for the excellent review and the understanding with the change of delivery date on your order, it's greatly appreciated.
Kind regards,
BLT Direct.
I found it confusing as need larger…
I found it confusing as need larger amounts of Dimmer GU10 LED LIGHTS
As need 25
Also may need a new dimmer switch in brushed metal
Could really do with some help
15. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Sonia,
Please accept our apologies for any confusion caused. I'm afraid I am finding this feedback a little vague as it is not clear how you tried to order with us. Would you be able to contact us on customerservices@bltdirect.com or on sales@bltdirect.com depending on if you are trying to order with us or have an outstanding order already. You can also call us on 01473716418.
We would love to be able to resolve this for you and help you find what you need.
Kind regards,
BLT Direct.
Excellent efficient service
Excellent efficient service. Well packed with quick delivery.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
Thank you for the five star review and great feedback.
Kind regards,
BLT Direct.
Good range of products
Good range of specialist, as well as more standard, products. I found the candle lamps I needed for my antique hall lantern there after I had searched extensively elsewhere without success and was beginning to fear I’d need to get the lantern modified.
Thank you for being there BLT!
3. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Virginia,
Thank you for the five star review and for being there to place the order. We're pleased to see we could help you find what you needed that couldn't be found elsewhere.
Kind regards,
BLT Direct.
Easy to order
Easy to order, good communication, delivered as specified
11. december 2025
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Don,
Thank you for the excellent review and great feedback, we're pleased to see the order went well from start to finish for you.
Kind regards,
BLT Direct.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.