A response to my request for a replacement LED unit was received and actioned within 2 hours. They honour their 2 Year Warranty without without a quibble and are to be commended.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had problem with order, reported it evening, rec phone call next morning. Order sorted. Can't be bad can it? And person had no strong accent so was fully understood by me who is partially Deaf.
Virksomheden har svaret
now 13 days since placing order for lamps, still no delivery or tracking details!! update after a couple of emails delivery sorted with acceptable response and lamps delivered by RM, well packaged,... Se mere
Virksomheden har svaret
Great Company ! Why? Great products, price,delivery and running service to customers. Nothing to small for them to deal with. So reassuring, seldom especially on line have we had such accurate inf... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buy lamps, light bulbs, fluorescent tubes and specialist light bulbs online. We stock a huge range of light bulbs including Osram, GE, Sylvania, Omicron, Pro lite, Crompton, Ushio and Philips light bulbs.
Kontaktoplysninger
Unit 9, The Quadrangle, The Drift, IP3 9QR, Ipswich, Storbritannien
- 01473 716418
- sales@bltdirect.com
- www.bltdirect.com
4,3
Fremragende
15 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
excelent company
Attentive, comunicative, prompt service. Good advice and good product. Very pleased.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
Thank you for the excellent review and feedback, it's greatly appreciated.
Kind regards,
BLT Direct.
Advertises obsolete products that are not in stock.
Ordered a hard to find discharge lamp ballast and a couple of miniature fluorescent tubes but BLT e-mailed to say they have refunded the cost of the ballast. I have e-mailed them back to enquire if they have an alternative product but I have not received a reply. If I had known they couldn't get the ballast I would not have ordered the tubes as I don't want to pay £4.49 shipping on two £4.83 tubes! I understand mistakes happen but they should have contacted me to discuss available options rather than just generating an automated refund then radio silence.
(Invoice number has been e-mailed to BLT for verification)
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Pete,
Please accept our apologies for this, I'm afraid I have not been able to find your order with the information provided here. If you could contact us by emailing customerservices@bltdirect.com or call us on 01473716418 we will refund your delivery charge to compensate for this error on our part. We will also look into what has happened in regards to the radio silence on finding an alternative. We pride ourselves on providing excellent customer service and would like to do what we can to rectify this for you.
Unfortunately we do not have a live stock system unfortunately which means if an item has not been ordered for a long time we do not know about an item being discontinued/obsolete from our suppliers until we contact them in this situation.
Kind regards,
BLT Direct.
Unacceptable.
Yesterday I ordered some Calex LED filament dimmable candle bulbs from BLT, having checked that they were in stock and therefore could be shipped quickly.
Today I received an email “Dear Sir there is a one week delay on the Calex lamps. Please accept our apologies for this delay. kind regards wendy”
I have just checked the website and the bulbs are still being flagged as “In Stock Available for delivery”.
This has happened before. The last time the product remained flagged as available throughout. Originally, I was inclined to believe it to be some sort of ineptitude in updating stock levels on the website. However, it seems that BLT are willing to show products as “In Stock Available for delivery” when clearly they are not, presumably to encourage customers to buy from BLT and not their competitors.
This behaviour is unacceptable.
-----------------
[Update: 29 January 2026… as you’ll see I’ve had an update from BLT Direct]
I do appreciate your sincere apologies; however, if you do not have a live stock system, how can you assert with any confidence whether an item is “In Stock | Available for delivery” or not?
The best you might be able to put on your website would probably be: “We think this item might be [In Stock | Available for delivery], but we don’t really know – ‘cause we haven’t looked. Please give us a call on 01473716418 to find out.”
To add to my annoyance, I’ve also just been advised by you that the remaining item on my order - some V-Tac High Efficiency 6W LED Filament Golfball ES bulbs are now “Out of stock until 13th February 2026” – two-and-a-half weeks!
So… I ordered two items, both flagged as “In Stock | Available for delivery” - neither of them evidently were.
Have you any idea how frustrating this is?
Come on BLT Direct… sort yourselves out.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Jack,
I'm afraid I have not been able to find an order from you to find out more information but I would like to offer our sincere apologies for this.
We do not have a live stock system unfortunately which means if an item has not been ordered for a long time we do not know about a delay from our supplier until we contact them in this situation. If you would be able to contact us by emailing customerservices@bltdirect.com or by calling 01473716418 this would be appreciated so that we can review this product to do what we can to stop this from happening again.
Kind regards,
BLT Direct.
I recognised that my order had somehow…
I recognised that my order had somehow been duplicated. Couldn't figure out how to cancel it, and decided I'd just have to live with the excess lightbulbs. Your resolution of this matter is unexpected and MUCH appreciated.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Michael,
Thank you for the brilliant review, we appreciate the feedback and the praise on our resolution for you.
Kind regards,
BLT Direct.
Appears to be a problem with my order.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Ronald,
Please accept our sincere apologies. I can see that your order has a significant delay and we are doing what we can to get this to us and therefore to yourself as soon as possible. As a goodwill gesture we will refund the delivery charge on your order and this should be with you within the next three working days.
Kind regards,
BLT Direct.
Faulty product replacement
GOOD SERVICE ON A FAULTY PRODUCT NO QUIBBLE IMMEDIATE ACTION PROMPT REPLACEMENT. FRIENDLY RECEPTION.GOOD RECORDS OF PREVIOUS ORDERS NO HASSLE WHATSOEVER.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Thomas,
Thank you for the fantastic review and feedback. We appreciate your understanding with the faulty item and you being a long term customer.
Kind regards,
BLT Direct.
Struggled to find replacement…
Struggled to find replacement florescent light until searched your site. Great prompt service. Thanks
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
We're pleased to see that you could find the light you needed when it couldn't be found elsewhere. Thank you for the excellent review.
Kind regards,
BLT Direct.
Excellent the way you kept me updated…
Excellent the way you kept me updated about my purchase and reasons for the delayed delivery. Well done.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Tony,
Thank you for the five star review, we try to minimise delays as much as possible but we do pride ourselves on keeping customers updated when this happens and we're pleased to see this has come through for yourself.
Kind regards,
BLT Direct.
Excellent service for a first time user
Very good service. Minor detail was lack of notice from delivery service.
Item was very well packaged and filled perfectly.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Jim,
Thank you for the excellent review, apologies for the lack of attention from the courier but I'm glad to see the parcel arrived to you safely despite this.
Kind regards,
BLT Direct.
Maintenance Spares
This order is to replenish my stock of spare 12V G4 LEDs for a ceiling light that has 21 individual luminaires. LEDs do go pop occasionally but nowhere near as bad as the G4 halogen capsules that were originally fitted to this light before converting it with some 12V LED drivers.
Usual good stock availability, service and prompt delivery with BLT.
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Mark,
Thank you for leaving us a five star review, we're glad to see that the LED G4 bulbs are working well for you.
Kind regards,
BLT Direct.
Good value, in stock, and arrived on time
Good prices on the not widely available led bulbs I needed. Easy to use web site. Arrived on time.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Andrew,
Thank you for the excellent review and feedback on our website. We're pleased see the order arrived in good time as well.
Kind regards,
BLT Direct.
Slight delay in delivery but otherwise…
Slight delay in delivery but otherwise excellent.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
Thank you for your understanding with the delay. We appreciate you taking your time to still leave us a great review.
Kind regards,
BLT Direct.
I have a new light!!👏👏
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Linda,
We're really happy to see that you're pleased with your new light. Thank you for the five star review.
Kind regards,
BLT Direct.
light bulbs and tubes…
Able to obtain light bulbs and tubes that are no longer sold on the high street with speedy service and delivery
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hi Will,
We're really pleased to see we could supply you with lights that could not be found elsewhere and that the order arrived in good time. Thank you for the excellent review and feedback.
Kind regards,
BLT Direct.
Florissant tubes
ordered product and delivery confirmed, unfortunately product to small so return was arranged and confirmed as a refund
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Ann,
Thank you for the five star review, it's greatly appreciated.
Kind regards,
Adonia.
Besvarelse fra BLT Direct Limited
Hello Chris,
Thank you for letting us know the order arrived in good time and you were happy with the service provided.
Kind regards,
BLT Direct.
Excellent service.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello,
Thank you so much for the five star review.
Kind regards,
BLT Direct.
Item has yet to be delivered
Item has yet to be delivered. Missed 1st delivery date. Missed 2nd delivery date !
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Alan,
Please accept our sincere apologies for the delay on your order, I have checked on the tracking and it is showing as being delivered today with Royal Mail. If this is not the case please don't hesitate to let us know by emailing customerservices@bltdirect.com or you can call us on 01473716418.
I have refunded your delivery charge as a goodwill gesture and this should be with you within the next three working days.
Kind regards,
BLT Direct.
5* Customer Service
5*, despite one of my bulbs arriving smashed. Why? Excellent customer service. Instant answer, instant replacement sent, overpackaged to prevent second smash. Two other bulbs arrived just fine. Customer service like this is rare these days - so even a smashed bulb doesn't stop it from being given 5*. Will use again.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Kyle,
Thank you so much for taking the time to leave this detailed five star review, it's greatly appreciated. We also really appreciate your understanding with the broken bulb and are pleased to see that the second arrived safely.
Kind regards,
BLT Direct.
Great product
I easily found the product I needed it was well packed and quickly delivered to my home.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra BLT Direct Limited
Hello Allison,
Thank you for the excellent review and taking the time to let us know it arrived in good time.
Kind regards,
BLT Direct.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.