Bloomingdale's Anmeldelser 

On Jan 15 2024, I ordered $400.58 of skincare for same day delivery that never arrived. Bloomingdales sent an email confirmation that it had been dropped off (via Door Dash, their delivery partner), but the photo taken by the driver showed it was delivered to the wrong location, hence why I didn't get my products.

I called customer service at 800-777-0000, expecting this to be solved immediately with either a full refund, or replacement items sent to me the next day. Instead I got an offshore call center with well-intentioned, but poorly trained staff that said my "claim" required a 72-hour hold for an investigation and that I would be contacted by email of "their decision". I explained there is no "decision", there is only give me my money back or send me the products considering the clear mistake on Bloomingdales' part. I got the same robotic response from the Bloomingdales chat (live person).

Making matters worse, this morning I received an email informing me of $26.63 refund for the delivery service, but no update or recognition that issue is that I still don't have a $400 refund or an offer to replace the products.

At this point I try writing to their customer service team via email. I attach a PDF of the location of where the products were apparently dropped off, and what my address actually looks like to show them this was clearly delivered to the wrong address, as well as all my case #, order number, full name, etc. To which I get a no reply bounce back email asking me for my billing address, which I send, but the automated response only escalates my frustration.

At this point I'm worried I won't actually get my money back so turn to their social media DMs to see if I can get some resolution. No response on Facebook, Twitter, but signs of life on Instagram DM. I explain the situation again and am told that they are happy to refund my delivery fee of $26 without any recognition of the fact that I never got my product. This person then says they will "re-open" my claim to investigate the remaining balance. Wait, what???

I have much better things to do with my time than play detective on how to escalate the issue with Bloomingdales, or writing reviews on Trust Pilot, but the unprofessional, sloppy way this has been handled makes me feel like I've been robbed.

If this issue gets resolved, I'll update the review accordingly, but the one star remains. My trust is broken and I have lost confidence in Bloomingdale's ability to deliver on a premium customer experience, especially where there are plenty of alternative retailers with a customer first "well make this right" mentality.

I ordered a pair of Uggs for my daughter for Xmas. Received an email saying everything was good to go. Week later received an email that my purchase was now delayed till January. Fine things happen but now I received an email delayed till February! Horrible service and at this rate I don’t think I’ll have them in for the winter! Never again will use Bloomingdale’s! Just received another email telling to cancel my order and pick a pair of new shoes. Customer service has falling by the wayside in America.

Bought purse online. Card charged 3 times, but got email stating there was a verification problem and told to call. I called, verified everything, and then was told item was out of stock. Called again and was told by “Betty S- 183140” that I can buy it in the store and get a price adjustment, after she snarkly chuckled that it was not a bait and switch as I claimed AND wanted me to explain why they wouldn’t sell me something they had. I told her I didn’t appreciate her snickering sarcasm and want them to honor the sale from their stores.

She was the most unprofessional, rude, unuseful customer agent I’ve ever dealt with!

TERRIBLE! I decided to buy online and they immediately offered me to join “Loyalist” club . The lure was $25 discount at the First purchase . I joined . Only to discover that it didn’t work. I called customer service for explanation and was told that I have to wait till tomorrow. Then I could cash the voucher either online or at the store. I went to the Boca Raton store to discover that it didn’t work AGAIN ! Called again to customer service and was told again that it will work TOMORROW! Bunch of LIARS ! CHEATERS ! Will never show in Bloomingdale’s again!

Bought a $800 shoe from them online, and they sent us the wrong product (a totally different color). I tried calling them a dozen times, and even went to the store in person twice, were still unable to return it for some stupid reason.

Completely unhelpful and are screwing me out of a ton of points because they’re system messed up and are refusing to do anything about it. I am really unhappy and will now never buy anything from this store again. I have spent over $10,000 with you and this is completely disgusting. Good job loosing a very loyal and good customer because you are not willing to do anything to help the people who keep your store open

Bought a maxi denim skirt from Bloomingdale’s on 12/3/2023 and never received my item called customer service, now I am getting the runaround about an item I never received

what a disaster!! I made a gift order for 3 expensive Hermes nail polishes and base coat. they came without a gift box or my card message. no gift receipt, they sent the real receipt!!! their class is out the door. customer service was awful and the supervisor Chris from Denver, if he even gave me his real name, he was obnoxious ! the amount of calls I made , was ridiculous, who has this sort of time to waste during holiday season. the date I gave was my order date the date received was the 13th ,10 days later.

Horrible experience !! I received my order ( candle) it arrived completely Broken . I try multiple times to get to the bottom of it and for them to sent replacement … I was transferred from person to person without any solution. No one seem to know what they doing !!!!! To the point I’m planing to cancel my credit card with them !!!! Once again horrible !!!!

Never again. I purchased something online for the first and last time. I received the package on time, but it contained a fraudulent item that had been swapped by a previous customer. I reported this immediately to Bloomingdales and told them I required the item urgently for work, they arranged for a replacement to be sent straight away. The item did not arrive when they said it would, so I called again and was then advised that they couldn’t send the item before the return item was received due to the high value. They then arranged a refund, the refund did not come through. I followed up three weeks later and had to re-request the refund and was told it would come through in 48 hours, it did not. I called again and was advised oh sorry it will be ten days. So six weeks later and still no refund. Why am I the one put out by someone else’s fraudulent activity and lack of quality control, no help at all from Bloomingdales to expedite the refund. This has been extremely inconvenient for me having to call up four times.

For a store that charges mega bucks, and compared to any newbie using Shopify as their store front, this was the worst checkout experience of my life.

Gift box - $5. Checkbox doesn't do anything
Credit card. Starts with 5. I promise you it's a MasterCard. I typed it in manually. Your website says it's not a match...what...why?
Loyalty club - promised me a $25 off discount but never received anything of the sort.
Literally no ability to contact help - have to call a number ? What hell is this we are in 2023 you charge SUPER-premium prices for a amateur experience! When you run out of rich people to rip off good luck to your business

I placed an order from bloomgdales on 11/4/23. On 11/10/23 I received a email from UPS stating that my package was delivered. However, it was not. I tried submitting a claim through UPS and I was not able to submit it. I had to file the claim through Bloomingdale’s. I did that and then I received a email stating that my claim was denied. I contacted the UPS driver from my area and he stated to me that the package was delivered to the wrong address. He noticed the mistake and went back to retrieve the package but it was already gone. He advised me to contact Bloomingdale’s again and relay that information to them so that they can start a claim. I contacted them a second time with that information and a second claim was opened. Again I received a email denying my claim. I called Bloomingdale’s for an explanation as to why my claim was denied and they could not give me a reason as to why. They could only say that it was investigated and denied. It’s obvious that Bloomingdale’s did a poor and lazy investigation. All they needed to do was contact UPS and UPS would have started a claim. They had already admitted that the packed was left at the wrong address. For unknown reason Bloomingdale’s was refusing to do that. The customer service agent said that nothing else could be done because that claim was closed and it will not be reopened. I contacted UPS and they are saying that they can’t open a claim until Bloomingdale’s contacts them. The customer service at Bloomingdale’s is extremely poor and their investigating team lacks the experience to do a thorough investigation. I am now out over $600. Needless to say I will not be shopping at Bloomingdale’s again.

My boyfriend and I visited from London. We visited the Bloomingdale's store in Lexington Avenue and it was a wonderful experience. All of the staff were so lovely and so friendly. The beautiful lady in Christian Dior make-up and perfume searched high and low in the store to find a discontinued Dior perfume that I could not find anywhere in Europe. I was given a free gift, too. The ladies at Shiseido were lovely and the young man at Dyptique. Then the wonderful men at John Varvatos who sold us the lovely aftershave. Aside from Central Park and the Statue of Liberty, Bloomingdale's is my favourite place in NYC.. love you all xx

I’ve had problems with Bloomingdale’s website in the past where you reach the end of checkout and your item disappears, but today the problem was so bad it damaged my credit.

Basically at the tail end of the checkout process, they enticed me to apply for a store card to save 20% on top of the sale price. I did and was approved, but when I went to finish checkout, the item was gone after they did a hard pull to my credit.

Customer service offered no compensation (I asked for a future price match on the promised price of sale + credit card discount, which seemed reasonable).

I think the issue is that their inventory system is buggy and shows items that may not be in stock, only checking for certain until the very last step. In this case, that presumed flaw did material damage to my credit.

Because of the experience and harm, I will never shop with them again.

Today I went to the Bloomingdales at the River Side Square Mall in Hackensack NJ with my sister who was visiting from Mass. ( She actually worked at Bloomies back when she was in High school)
We were serviced by the most amazing sweet wonderful knowledgeable human angel whose name is Hala Abdulkarim! Hala was most accommodating and made us feel so welcome and happy to be shopping today! LOVE HER! I am keeping her business card for future shopping because I know she will be most helpful, friendly and knowledgeable.
GIVE HER A RAISE ! It was so nice to leave the store with such a good feeling and wanting to return!

If I could give a zero rating I will definitely do so. Worst customer service ever experienced from bloomingdale whereby I have paid for my purchase and waited for a month and the purchase has not been sent to me. I emailed bloomingdale to enquire on my order and bloomingdale said they could not find my order initially but managed to find my order in borderfree. They agreed to cancel my order and promised a refund within 7 to 10 working days. However, they did not refund me at all and after waiting for more than 10 working days, i emailed them twice to check on my refund. But Bloomingdale has not replied me till now on the status of my refund. Those are my hard earn money! Pls refund me. As a big company like bloomingdale, I do not think that is a good way to cheat a customer! What kind of service do you offer! What's a disappointment! I will never never buy from bloomingdale ever again even though they do have good offers sometimes.

If I could give a zero review I would. My first time purchase is a BIG headache. I get cancelled twice on my order and my experience with costumer service is just horrible. Why Bloomingdale’s do this to their costumer?! Because of us, you Bloomingdale’s still in business. Have a heart!

I had an incredibly disappointing experience with Bloomingdale's that I feel compelled to share. I placed two online orders, both of which were inexplicably canceled and never delivered. This alone was frustrating enough, but what followed was even more infuriating.

When I attempted to resolve the issue over the phone, I found myself waiting on hold for over an hour. After enduring this excessive wait time, I finally had the chance to explain my situation, only to be met with further disappointment. I requested a call back, which I never received.

What's particularly disheartening is that these canceled orders amounted to over $3,000 of my hard-earned money, which is now in limbo, waiting to be refunded.

This has undoubtedly been the worst customer experience I've ever encountered. The combination of canceled orders, an unreasonably long phone wait, and an apparent lack of follow-through on their part has left me feeling utterly frustrated and dissatisfied.

As a customer, I expect a certain level of service and accountability, especially when dealing with a reputable retailer like Bloomingdale's. Unfortunately, my recent experience has shattered that expectation.

I sincerely hope that Bloomingdale's takes this feedback to heart and works diligently to improve their customer service and order fulfillment processes. In the meantime, I would caution others to exercise caution when considering making purchases through their online platform.

Update: it’s been two weeks and I sent at least 10 notes to Bloomingdale’s customer support. And I try to look up the names of the executives and I have not gotten a single answer as to why they canceled my order three or four times in a row. Completely ridiculous.

HORRIFIC EXPERIENCE. 5 HOURS SPENT HELPING SON BUY $150 GIFTS FROM BRIDAL REGISTRY. REP PLACED ORDER ON MY BEHALF 3 TIMES (REP WAS JOSHUA) - WAS TOLD IT WENT THROUGH. THEN REJECTED EACH TIME. I PLACED 4TH ONE THROUGH REGISTRY DIRECTLY FORGOING DISCOUNT AND SAID IT WENT THROUGH. TEN MINS LATER I SEE IT WAS REJECTED. CREDIT IS STELLAR AND IT REJECTED CARDS FROM 3 DIFFERENT FAMILY MEMBERS. THEN PUT ON HOLD 40 MINS ONLY TO GET PERSON TO SAY IT CANCELLED SINCE I REQUESTED IT. NOT TRUE. BOLD FACED LIE - I WANTED IT! I CERTAINLY DID NOT CANCEL. THEY SENT EMAILS FROM THEIR END PROVING IT WAS THEIR SYSTEMS. NO APOLOGY. NO PURCHASE. ENDED UP BUYING BRIDE AMAZON GIFT CARD. USELESS AND THEY LIE. SAID I WOULD GET $20 LOYALTY BUCKS FOR THE GRIEF AND GOT NOTHING.

Products are good since it's just a department store, but the charges are teetering on illegal. The total at checkout doesn't match the total deducted from the bank - no reason behind this as it's not an international charge/fee. Bloomingdales also cancels many of your orders saying the item is not being restocked. Then why make those items available (even if it does give you a future fulfillment date)? Pretty upsetting when you try to buy limited items only to find that had you purchased from a reputable store, you would have HAD the item. tsk tsk.