Bloomingdale's Anmeldelser 

I received a used/scratched apple watch band for $145 - you wouldn’t pay $10 for something in that condition, how can it pass Bloomingdale’s QC! When asked to replace it, they denied it saying they can’t credit or replace it because of my history. I have only ever purchased three items from them (all in the last few days) and out of the three items I ordered( including the band), two were used/returned items that I had to ask them to replace. Why are you shipping items that are in this condition! I am waiting for the refunds.

Today I have encountered the worst client experience in a very long time.

I got a new couch delivered and the connectors were not connecting or incorrect. They called the client service line and oh boy do you have work to do with these associates.

Darlene id Nunber 91114581 and LLvaroh 91174856 were incredibly unprofessional. Both have me two different answers to solve my problem. lLvaroh asked me not to be over the top and understand why I am upset.

This is my first run in with Bloomingdale’s furniture and would probably be my last. I have been in the service business for over 2 decades and Learnt that empathy and ownership is everything these associates really gave you a bad reputation today.

Thought you would want to know because I know I do when my clients feel this way.

I got a really good deal on a big order and got a free gift card for it big plus there.

The WORST CUSTOMER SERVICE!!!!!!!!!!! I just spent over an hour on hold, and then they hung up! I am trying to get a credit that is due on my AMEX, and Bloomingdales keeps shorting me the amount due. CAREFULLY, watch you credit balance when you return an item. BLOOMINGDALES does not give you what is DUE BACK!!!!!!!!

I placed 2 large orders last night. They charged me immeditately, and then cancelled my orders within the hour. They sent me 2 emails to contact customer service via phone number. I did. They told me they will have to cancel my orders. My refunds will be processed within 7-14 days. Seriously it takes that loong to refund my money. I called my bank. They told me that Bloomingdales intentionally hold my payment for a long period of time and the there is nothing they can do. I called Bloomingdales back again multiple times but I received the same answer/ a lie that it is standar practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company.

If I could give zero stars I would. The only reason I’m still using this website is I have loyalist dollars to use up. It’s the worst. Won’t accept my correct address. I hate the pop up face that you have to look at while browsing. I don’t want to have a man looking at me while looking at underwear. Twice now I haven’t been able to order online and while a customer service person is helping me 15 later (yes it takes that long) the item is gone.
Once I use up my dollars, I will never use this website again.
Zero stars.

The new towels we bought from them are so soft and higher quality than any others we’ve used. On sale it was worth paying a little more.

the customer service didn't approve my price match request, i bought a bag for 1,050, i sent them a request with all the required details from level shoes, when i received a reply from my email they said that my request is not eligible since their website now shows aed5 lower than level shoes. very disappointed, my first experience buying from their website

My order was canceled because of some security reasons. I received email that I had to call them to verify some additional information. I called them, verified my info but they still didn't proceed with my order. Although it wasn't my first order on Bloomingdale's, somehow the system decided that this time my order should not pass and the customer support representatives have 0 power over the system. Ridiculous :)))) ok I'll spend my money somewhere else if that's what you want

DO NOT EVER BUY FROM THIS COMPANY. THEY ARE SCAMMERS. I have returned all the items I purchased from them. One of them, returned to their facility May 10 and I STILL have not received a refund. It's June 23 now. I've contacted them 3 times, and every time they are telling me the money will be refunded to my account and it hasn't. Now I'm having to report the charge as fraud to my bank in order to receive my money back. I do not trust these people. They have the worst customer service I've seen. I hope they go out of business.

I ordered an Eileen Fisher top from Bloomingdale's on line. I received an email that it was delivered on 12/24/22. When I opened my front door, nothing was there. There was no packages at all. I forgot all about it with the holidays. When I made a return at my Bloomingdales, I told the woman at the register I did not receive the Eileen Fisher top. She told me she would note it on the computer screen. I kept receiving bills for this top with interest. I kept calling Bloomingdale's and they first told me that I did not tell them soon enough. I did not know there was a specific time frame for a missing package. They keep billing me and I keep calling that I will not pay for anything that I personally did not receive. This has been going on for over six months. I will not be cajoled into paying for something I did not receive. They reported me to a credit bureau for $89.00 plus finance charges. Where is their customer service? Since COVID I buy everything online and never had a problem before.

Good products, but very mediocre customer service… TERRIBLE shipping process. Items always take way too long to arrive. Most often than not you place an on order only to find out days after that the product was out of stock, and was not sent!
Very frustrating when it’s someone’s birthday or Valentine’s Day and you find out instead of receiving your item on time , it has actually been canceled!!! This has happened to my multiple times.
Even if you put a rush order, your items are still not arriving on time.

At Bloomingdale’s home department customer service was outstanding. I was so pleased with the service I received from the department manager(Marjan) and her co-worker (Paul) . They went above and beyond to help us to find the perfect item and I was very impressed with the quality of the product I received. Thanks Marjan❤️

I wanted to exchange a mini skirt to a different color but they claim it was no longer being sold. How can items just go out of production in less than a week? I appreciate the lady helping me though she really tried. Just disappointed I had good memories as a kid shopping with my mom here but I know my daughter would never come here and perhaps for the better.

I bought one cardigan and one hoodie online on April 24 and 25 separately. I wanted to change the payment credit card, so I brought them to Bloomingdales Stanford Shopping Center around noon on April 28, asking a staff at the Return register whether she can help with the change of the payment credit card. In order to do so, I might need to return them first, and then buy them back at the same price with a different credit card. She agreed and helped with the return first. However, when she tried to check out, she couldn't match the price on the receipt which I originally purchased at, so she called her manager.

The manager came, but instead of helping me, the manager kept saying the price I got was from last week's promotion, so she can't match the price unless I show her the price online is now still the same as the price on the receipt. I told her the hoodie and the cardigan I bought are sold out online, so I can't add the items into the basket, then how do I prove the promotion is still the same? And then she literally replied in an attitude, 'So? You can't prove.' she then kept saying, since I can't prove, the promotion I got was last week's promotion, she can't match last week's promotion to this week. I am so confused, because I am not buying new items and asking for price matching to last week's promotion. I only wanted to change the payment credit card, so I am trying to return and buy back immediately. Not to mention I bought these two items only three days ago, the promotion I got was from this week, not from last week.

Okay, since she is not willing to help, I ask her to cancel the return, now I only hope to get my items back. She told me she can't void my return because I paid with Paypal. Instead of trying to figure out some solutions, she then ignored me. I can't believe how a store manger can behave in such a rude and unprofessional manner to a customer!?

I say to her that when I asked the staff to help with changing the payment credit card, if she have told me she is unable to match the price on the receipt, I won't do the return in the first place. While the manager still trying to ignore me, only replying she can't void the return nor match the price.

While I am trying to solve this issue, I notice that although the cardigan in size S I bought is sold out online, size XS is still in stock, so I add size XS into the basket to check out, and show her the check out price I get right now is still the same as the price on the receipt. However, she then says I am using points to get the discounts. I tell her I am not using any points, she say yes, and finger points at the loyalist free shipping discounts on the check out page saying that's the points I am using. Actually the loyalist free shipping has nothing to do with the check out price of the item, so I can't believe a store manager is so unprofessional; It's like she is not familiar with Bloomingdales at all. Not to mention after I told her this is only free shipping, she still behaved in a way like 'okay I don't care.'

Besides, earlier she asked me to prove I can still get the price so that she would help with the price match; I proved, but then her response is still so rude! It's so incredible an employee with such an ignorant manner to customers can be a store manager!? She is not helping customers but behaving more like trying to get customers difficult! In front of me, this manager even said to other staff 'She got this crazy discounts over last week's promotion, but now she wants me to honor her the same price'. How unprofessional this comment on a customer is?? Whatever discount I got, it's Bloomingdale's provided discount ok? And she didn't even check the purchase date on the receipt was only three days ago, but only kept assuming the discount was from last week. In addition, her tone of voice has been very arrogant. This manager's name is pretty long so I can't remember exactly, otherwise I will post her name here.

I used to like Bloomingdale's Stanford Shopping Center before; there were friendly and helpful employees working at the pickup/return register. But on the noon of April 28th the employees at the register and this store manager were like new faces. I think I would share my experience with my friends as well, to avoid getting ourselves into such bad shopping experience at Bloomingdales Stanford Shopping Center!

I like their service and the speed they ship and process orders. I always check them for anything I’m looking for and I’m never disappointed here. Keep up the good work guys

Ordered the item on 4/12 and paid extra for premium delivery but the item was not delivered until 4/18!! Basically paying extra for standard shipping when I could have just gotten delivery for free.

One of the last great department stores where you can enjoy a 5* shopping experience that can take all day. Lots of great coffee shops and restaurants and great quality brands.

I order YSL bag since 3/30/23 still didn’t received, called Bloomingdale's customer service to notify missing shipment they’re telling me to dispute with my credit card , what kind of business they’re doing pushing customers away and lying. Never delivered my item and they don’t even put an effort to track or investigate. So cheap that they’re not hiring career to deliver expensive items to human and with signature . This is a nightmare until now 4/16/23 I still can’t get my refund for $1800 or replacement. Very disappointed and angry how can they treat customers as nothing and ignore situation

I ordered a silver shoe and received a dirty pair of cream shoes of a different designer. To make matters worse, they sent me the incorrect return label. They informed me that I would receive a $300 gift card for the inconvenience but sent one for $125. They are masters at playing games with customers.