Bloomingdale's Anmeldelser 

Bloomingdales isn't what it used to be. Still can find some good stuff, but mostly disappointing.

It is the worst company. I did a return over a month ago because I received a damaged product, and now over 6 weeks past, and despite many calls and emails, I have not yet received my refund.

This has been one of my worst shopping experiences EVER! When I call, they say I have an account, but there is no way to access it. No one I talk to there seems to have any idea what is going on. I ordered a man's beautiful linen shirt as a gift and they shoved it in a little plastic bag. What has happened to Bloomingdale's?

I bought 2 YSL clutch in different sizes. After I received them I realized I just need a bit bigger and was going to by a larger bag after the return. But now they will only take back the one saying the other isn't in good condition. I sent it back in the exact same condition I received it and now I am stuck with it. So I will but my next bag in person and not through Bloomingdales witch sends out merchandise they think is damaged and now won't take the return!!!

They advertise sale and then exclude almost all the good merchandise . Either do an honest sale or not. Their Leadership team especially Sales & Marketing needs to be turned over. Waste of space!!! Zero talent!

DO NOT USE Bloomingdales if you're in the UK as you'll end up with Borderfree and they're rubbish. It wasn't clear that I was using Borderfree and I'm sure that's wrong in some way. Ordered on 3rd July and item still isn't shipped. Was supposed to be a present but I've got 3 days and then it's too late. Review your partners Bloomingdales, they are bringing you down with them!

Thank you for visiting bloomingdales.com. Regrettably we had to cancel your order because we were unable to verify information provided in connection with this purchase.

We've requested a reversal of your payment with your financial institution. The exact amount of time until your payment is reversed is determined by your financial institution.

We understand you have a number of options when making your purchase, and we're sorry for any frustration or inconvenience.
------------------
Received this email 5 times and customer support can do nothing except for not supporting the customer in being utterly incompetent and unable to provide what information was not verifiable or what additional information could be provided to allow the transaction to proceed.

I have never encountered such incompetency from a retailer in today's day and age, Bloomingdale's is surely going to kick the bucket soon.

Bloomingdales used to be a place where your fashion experience was as priority to them as it was to you. If you needed to have an upscale dress sent in, it was top priority. Their service was incredible. Now, you simply get an overseas call center with a wait time of over a half hour. I placed an order for 3 dressed on Saturday, with expedited shipping. They wanted further credit card verification and notified me via email. I called Sunday morning and verified. I explained I needed the dress by Tuesday. They replaced the order and took my credit card information, saying it’s the fastest way. I called Monday when I saw that there had been no shipping information updated. After waiting over a half hour, they inform me that they never replaced the order and also one dress is now out of stock. It is now Tuesday, the day I needed the dresses, and they haven’t even shipped. Bloomingdales went from prestige to becoming the equivalent of a going out of business Macys. Shop at Revolve, they never let you down.

Horrible experience never waited for a package so long and not receive any updates tracking has no status at all ordered on June 15 ridiculous at this point so disappointed

I would like to give five stars to a sales agent Mehdi who was so professional and gave us great advice while we were looking for home fragrance in the Culti collection. And also to Mohamed at the cashier who was as well so helpful and made us feel like valued customers. Thank you guys for your perfect service.

Don't join their loyalty program! I ordered a dress with a $200 reward I had, they canceled the order due to not having the inventory and then refused to give me my reward back.

Every time I order from this website there is a problem with my order. Most recently- item I received was a broken/used frame different from the frame I ordered. In the meantime, they sold out of the actual item I was supposed to have received. Two orders ago, I received a shirt I never ordered but my order was missing two dresses (although I paid for them and they were shown as packaged). I could go on and on with examples of the fact that they are not reliably able to deliver the items you order and pay for! Don't ever count on this place to get you your order at the last minute, order well in advance so you have time to fix their mistakes! Their customer service does not care that you are inconvenienced by their mistakes, I've never received a coupon code for a future purchase or even an apology!

horrible customer service. I ordered 2 things. 2 days later they canceled one and when I asked them to cancel the 2nd item, they said that it wasn't possible. That I had to wait until it got to the store, not pick it up and then wait for it to get returned for non pick up and then get a refund. So basically they want to keep my money in hand for a month while all that shakes out and waste time and money shipping an item to a store and then back because I don't want the order any longer. I've interacted with CS several times, no new solutions. Ridiculous.

When you ask something and they're know the answer is very quick

I ordered a pair of shoes at Bloomingdales online on 4/10/24. They arrived on 4/13/24, and the box showed the correct size, but the shoes inside were 1/2 size smaller. I tried to exchange for the correct size but Bloomingdales does not do online exchanges and I was told I had to return them. Strange for a department store, but I started the return anyhow, and my size sold out in the meantime. Instead of a credit back to my credit card, they mailed me a merchandise gift card. I called back when I received it on 4/26/24 (second call to resolve this issue) and told them I wanted the amount refunded to my original form of payment. They told me they would void the merchandise card and credit my card for the amount. I waited a week and a half without seeing any credit before calling back to check (third call, 5/6/24), at which point I was told they had no history of the credit or gift card. So I had to place three phone calls (to return, to get a credit and to check on the credit), all for a pair of shoes that I would have kept if they had sent me the right size in the first place, and the issue still isn't resolved! I won't be shopping at Bloomingdales again.

EDIT: The company finally issued a credit to my card, which shows as pending as of today. Since my original review, I called to follow up on 5/9/24 (fourth call) when I still didn't see any pending credit on my card. I was told 3-10 days for them to issue the credit. On 5/30/24, I intended to call one last time to explain the whole thing from start to finish (on a recorded line) with the intention of telling them I would be disputing it with my credit card company and having them call and ask for the recording as proof I tried to resolve it directly with Bloomingdales multiple times if I didn't see the credit within a week. Luckily I checked my card account before making that call, and as of today, 5/30/24, it finally shows a credit pending. Over 7 weeks to make a simple return and receive my money back. I suspect we will soon see Bloomingdales added to the long list of stores that have gone under, as they 100% lost my business with this one transaction.

Worst customer service, lady was unprofessional and a liar

Bloomingdale's customer service behaves like a bot. Repeating themselves with no solution. So, I received a defective item and initiated a return, stating that the item was defective. I got my package back a few days later, and they refused to give me my refund. The reason is that I need to call them to file a claim instead of just returning... This whole time they accused me of doing things wrong, not following the returning policy...

Worst customer service ever… Bloomingdales at Palm Beach gardens Florida is a joke! If you purchase brand names from the store and if you not a black card holder you’re not able to return or get store credit … please read very carefully the return policy for the “luxury brand “ is only 30 days not 90 days .. can you imagine??? And if you wanna talk with someone like the Store manager she is not available.. so basically you can return if you have a black card and you can’t if you have a purple card..plus the way they treat you is not acceptable.. Nordstrom has a good reputation, good customer service and I never had an issue with anything especially returning items with receipts and tag price! Management in Nordstrom stores are very helpful and respectful not like Bloomingdales!

Bloomingdale's used to be good in past years for international shipping, so something has changed. Placed an order in January for a few items. After about a week, no shipping update came through, so I emailed CS and was told the order was cancelled as items not available and that I would be refunded. I had to wait for that money to come back in fully as it came out as a transaction and not a 'hold'. When I went back to the website, the same items were still on there able to be purchased!

Almost a month later, same thing, placed an order for 5 individual items, followed up and was told order cancelled again! I mean what is going on? Is the website showing stock which is not available? Is it an international issue? Whatever it is Bloomingdales, please do not have a website which allows you to purchase, if items are not available! Or at least send out a communication to customers if there are internal issues with receiving orders. Very frustrating. Right now, I will stick to NM & Saks, whose websites are more sophisticated, that will advise if something is out of stock and who actually ship orders to the UK!

Best customer service.. my package got lost .,but the agent from customer solve my prb so fast without any prb