Bloomingdale's Anmeldelser 

I had the worst experience with Bloomingdale’s, and I feel compelled to share it so others can avoid the same frustration. I ordered a watch and, to my shock, received a package containing women’s underwear instead. Mistakes happen, but what followed was truly unacceptable.

I contacted their customer service immediately and was repeatedly told to “wait 24 hours” or “wait 72 hours” while they “investigated” the issue. This unhelpful cycle went on for weeks with no resolution. Their team was dismissive, unresponsive, and clearly disorganized.

To make matters worse, the email responses from their customer service were clearly automated and careless. For example, one email said: “I’m sorry the [name of the item] didn’t work out for you” they didn’t even bother to include the actual product name! This level of sloppiness proves they’re relying on impersonal software and not even checking their communication with customers.

Ultimately, I had to resolve the situation through PayPal, not Bloomingdale’s. PayPal resolved it in less than 10 hours – something Bloomingdale’s failed to do for nearly a month.

Save yourself the headache and shop elsewhere. Their customer service is unreliable, unprofessional, and unworthy of a reputable retailer. Avoid Bloomingdale’s at all costs.

If I can give negative stars, I would. Customer service reps conveniently disconnect the phone call. I’ve been trying to find a helpful rep for the last 3 hours with no luck.
Do not shop Bloomingdales!

I never thought badly of this company because I never bought from them before. Today, I tried to make a simple purchase, which was completed, and then cancelled for "more verification." This happened TWICE, tying up a significant amount of money on my card until both pending purchases fell off. I tried using chat to fix it, and chat claimed my name didn't match what I put in on the chat form so they refused to do anything--which is funny, because I had to restart all over a second time with chat to fix that same issue, and made sure that I had my information correct. Then I called and the worker told me that the issue was my email...and, as a potential fix, told me to make another email account from which to make the purchase with. You insane? Wasted an hour of my life, tied up my funds, and refused to sell me anything for no justifiable reason.

Ordered 4 items and paid for gift wrapping. All items sent separately and unwrapped, some had the gift message, some not and none had the gift receipt. Got in touch to complain and they wouldn't speak to me about it because apparently my UK address was not the billing address (which it was otherwise the card would not have been accepted). Had to be escalated to a manager and after 40 minutes of chatting I got my $5 back.

I was given a sweater as a gift and needed to exchange sizes. There is no exchange, so Bloomingdales required me to order a new one on my credit card. When I returned the sweater, they did not credit my card but rather sent me a gift card in the amount I spent "re-purchasing" my gift. I tried to use the card today and was told it was invalid. After calling the number on the back of the card and waiting for 30 minutes,, it turns out I was connected with Macy's customer service. Another 30 mins to be connected to Bloomingdales. This fellow could hardly speak English and was struggling. There were extended silences and I could hear him walking around, a dog barking, etc. but nothing said to me. I finally asked him to connect me with a supervisor and was put on hold again. While waiting, I used the Bloomindales customer service chat. Provided all of my information, the purchase I wanted to make, where to send, etc, and then they came back and said I had to call the same number where I started. I asked for a supervisor and he reviewed all of my information, asked more questions and then said I needed to call the number on the card. I won't be making this purchase from Bloomingdales and am now out the value of this "gift card" they sent instead of refunding my credit card.

Don’t expect to receive your purchase on time! Bloomingdale’s has the worst shipping time/service of any online retailer. They literally send your package via snail mail but lie about the expected arrival date so you are left wondering if you will ever receive your purchase. I don’t expect Bloomingdale’s to stay in business with this type of treatment to their customers. I’ll be shopping elsewhere.

I would not order from them. They lie about when you will receive your order just to get your money. My daughter asked for a pair of UGG slippers that was the main thing she wanted for Christmas. They said it was in stock and would be received 3-5 business days. I ordered Dec 5th now it’s saying it won’t be till January 31st way after Christmas and I’ve done spent the money to buy them there. Now I get to have a disappointed 13 year old on Christmas morning. I’ll never shop through them again. This was my first time.

I ordered a pair of Michael Kors boots December 1, 2024. In the amount of $395.00 the total came to $425.00 Bloomingdale's did not have the boots. They placed a hold on my credit card for the $425 when I looked at the order on December 3rd to check my delivery date they were on back order to be shipped December 26th. Shame, shame on them! They should have formed me when I placed the order. Order # 751625659. Plus, they are still accepting orders for boots they don't have. This was my first and last time ordering from them. Wish I didn't have to give any STARS

Tried to make an order on Cyber Monday. Two of the items could not be shipped - only available as pickup an hour away. No discount code was sent to my email as first time purchaser. Could not complete order with PayPal as it kept circling back to the website. They lost a $250 sale!

The customer service is horrible. They don't know anything. Every simple request needs to go to a specialist and takes over 30 minutes. Plus, the english is always hard to understand. Don't buy through this website if you tend to have questions for customer service.

I placed an online order, but it arrived with the wrong item. Either the item was returned or it had been used. Be cautious when purchasing expensive items online. I will never trust Bloomingdale’s online ordering service again.

Item was correct but international shipping was absolutely terrible

Ordered an expensive toaster - Dualit Newgen 4 slice. It arrived relatively quickly, in about a week. But when I opened the box, I was very surprised to find a damaged toaster, bent bottom, broken crumb tray handle, marks inside and what may have been a few crumbs. And best of all, the packing slip with name and address of the last person who had returned this toaster. Wow! I called immediately and got a return/ exchange started. They sent me a label for the return, and told me the new toaster would arrive in 4 days. The 4 days came and no toaster arrived, so I called back to check. The person said that they refunded my original payment in full, but they could not resend a new toaster. She was not able to explain why, and had only apologies that no one had notified me of any of this. She asked if I would like to place another order, I declined. I’m sad to say that Bloomingdale’s service is really terrible, and has declined significantly over the past few years. I will not order from them again.

Never order on Bloomingdale's since you will never receive your package! I ordered a package and it never arrived. The Doordash delivery person delivered to another building and Bloomingdale's said that it was delivered since they had the picture of the delivery but the picture didn't show where it was delivered. This is unacceptable!

Don't be a loyalist unless you want to be scammed. I have been shopping with Bloomingdales forever and recently they had their promotional gift card event. I purchased 2 Ferragamo belts and received $200 in gift cards added to my wallet on my account. A day before you could redeem those gift cards I received an email from Bloomingdales stating "your account has been updated with your new email"...this was fishy as I did not initiate this change. Right away I tried to login into my account and it did not work. I used the "reset my password" link and it stated "no account found with that email". I knew my account had been compromised most likely due to the $200 in gift cards I had on there.
I called Bloomingdales right away and the person took a good 20 mins to "investigate" and finally came back with "I have escalated this matter to a specialist and you will receive a response in 72 hours. Your account will be reset and you'll have to update all your info again. If you'd like, you can just create a new account." All this is fine and dandy but I asked her "what about my $200 gift card that's on that account?? The redemption day starts tomorrow and what if the person goes in and uses all that??". Her response to that was "Oh I cannot look into that. For that I'll have to connect you to the gift card center". She then transfers me to the gift card center after being on the phone for 25 mins already.
Once I was connected to the gift card center, I explained my situation to the guy and told him everything that had happened so far. He spends 10 mins looking into my account. After 10 mins, he goes "I don't see any gift cards on your account". I told him that there were definitely gift cards on that account and I have emails from Bloomingdales to prove it. He then puts me on hold for another 5 mins and comes back with "yes, I see them now. What I can do is just create a physical gift card for $200 and send it to your house". I was like great, that works. He then asked me for all my info and mailing address. He puts me on hold for 10 mins saying he's initiating the request and getting the card created. After 10 mins, he comes back saying it'll be another 5 mins. After 5 mins, he comes back saying it'll be another few mins and he's getting permission from his supervisor and everything will be taken care of. He keeps saying "few more minutes" over and over again and after 20 mins had passed, I was pretty p***** off. At this point I told him I can't wait anymore, it's Monday morning and I've already been on the phone with Bloomingdales for almost an hour. He then assures me he'll get this taken care of in 5 more mins. After 5 mins, he comes back with "I unfortunately cannot send the gift card over to you as that is not in our policy. I have initiated a claim on your behalf to look into this situation and you'll receive a response in 5 business days"...ARE YOU SERIOUS?? At this point I was livid and went off on him stating why the hell he put me on hold for all this time AFTER assuring me he'd send the gift card to my house only to come back with "we've filed a claim".
This was the last straw for me. Their claims center isn't going to do s*** for me. I have decided to return both belts and get my money back. I have no interest in doing business with a place like this that has no integrity and will scam you. I will much rather give my money to places like Saks, Neiman Marcus, and Nordstrom where I've never had an issue. Bloomingdales to me is no longer a luxury department store, they're classless with a ton of incompetent people working for them.

Hello, I want to thank All the ladies that work at BHELPFUL SERVICE CENTER!! Special thanks to Pushpa Bathija and Tracie Hodge who went above and beyond to help me with a return and find a replacement! Marianna was also a very sweet lady. The manager stopped by afterwards and was also very sweet! I unfortunately didn’t get her name. So if you ever need help with anything at all these are the ladies to help you!! Thanks again! Susana Florio

Be careful if you make a purchase as a loyalist and even if you don’t use any rewards, they will hold money from you when you return. I was given a refund of $74 for a $100 purchase twice. Deceitful business practices. Will never purchase from Bloomingdales again.

I ordered merchandise from Bloomindales and paid extra for one day delivery. They sent a cancellation order because they could not deliver. Meanwhile to date 7 days later I still have not received merchandise. There was a charge but no reversal on my credit card. I have been on the phone for many hours getting no help. Save yourself the trouble and shop elsewhere.

I received the lest lasting perfume and I raised the complain trow the phone to costomer service. Still waiting for a response. Very bad .

They sell products they don't have and make you wait much longer than they tell you.