Bloomingdale's Anmeldelser 

The customer service is laughable. I ordered an item as a birthday present, paid extra to ensure it would arrive on time, and contacted customer service when it remained in the processing stage. I was told by an agent and (supposedly) a manager that it was in process and there’s nothing they can do about it (non-answer) despite me asking when it would arrive and telling them it should be shipped overnight so it would arrive on time. Two days later and now I’m notified it’s out of stock? I should have been told two days ago so I could address the situation. This is NOT what I expect from Bloomingdale’s. I’m furious and will no longer be shopping with you. (I have the screenshots of my interaction with customer service.

Terrible online store. Placed an order for valentines, approved and then cancelled waited 6 days for money to return. Placed order and followed the instructions I was given and yet order is cancelled again.

Now I am left looking silly because my partner doesn’t have a Valentin gift not even a late one

Terrible. I have been placing Christmas orders, all that were cancelled because of possible fraud. Then recently a bedding order. Cancelled as well. I spoke with a representative over the phone both times to figure this out. They just give me a run around and tell me it will take 2 weeks for funds to be back in account and to use another card. I missed the sales and ended up just going into the store. Online Bloomingdales is just terrible and anything but easy!

I purchased a product online. As soon as I made a purchase, they sent me "YOUR 15% WELCOME OFFER" to my email address and multiple marketing emails, and deducted the money from my credit card. However, I never received the order confirmation email. I emailed the customerservice at bloomingdales to request my order confirmation and shipping status, but they are keep responding to me, saying "Email address used in the order(the email which you have shared is incorrect)" and refusing to give me any information. I know that the email I put in was correct, because otherwise, why would I get all the marketing emails to my correct address.

I'm going to file a complaint to BBB, and start a dispute process with my payment.

The man who manages at this store looks like someone you would expect to find selling you a car definitely isn’t the type of person you would expect coming from the back room of this company guess that’s why they’re going out of business

Do not use PayPal for any purchases at Bloomingdale’s. I made an order in November. I didn’t receive a return refund from an order I sent back in 21days of the 90 day return policy. I called to see what is going on with my return refund bc I didn’t receive any kind of correspondence. I was told its refunded in a form of merchandise credit. I didn’t receive merchandise credit as well, but I made my purchase using PayPal credit and it should go back on my PayPal credit. Long story short I’ve called Bloomingdale’s 5 times and the story keeps on changing and still I have not received my refund in no way, shape or form. I had disputed the charge and Bloomingdale’s told PayPal it was applied 12/18. Which was not. So PayPal credit put the charges back on my card to be paid. Did I mention the amount is over $3000 too. Merchandise has been in Bloomingdale’s possession since December 16, 2024 and I still have not been compensated.

i recently had wonderful shopping experience at Bloomingdale's- thanks to mrs. Margaret Greco “ Hugo Boss Specialist - her professional approach -elegance , and knowledge had satisfied all my shopping needs - Its highly recommended - so thank you very much - sincerely- Vedran Strkalj

Bloomingdales Purchased my personal data to send me spam. No doubt they’d be selling my data on. The organisation is deliberately structured so you cannot request your data to be deleted and has no data controller available. Customer service will refuse to delete your data unless a premium number is called. Enjoy being sued in the future.

Bloomingdale's bought my data to spam me. I've never heard of them until today. I quickly unsubscribed, but this kind of practice deserves all the negative attention it can get.

Someone used my email account, to register an account, Trying to get my email account and the profile connected to it, removed was impossible, the customer service where as much use as a chocolate fire guard. Don’t touch this company with a 20ft barge pole

Absolutely horrible! Do not order from them! Been 10 days since I ordered online & can’t get a response.

Update: Received the package 15 days later & they sent the wrong size!!!

Hello!
I am on vacation from Scotland and just wanted to say how wonderful Bloomingdale’s is! The ladies clothes are absolutely beautiful!
I bought several items and wanted to especially mention how kind and helpful Emmanuela was!❤️
She totally went out of her way to help with my return/purchase!
I will definitely go to her next time I shop, as she has a lovely manner towards customers.
And with such great customer service, people will be guaranteed to return!
Thank you Emmanuela, you are a credit to Bloomingdale’s!!
Best wishes, Yvonne McKinlay ☺️

Terrible! They are not reliable. I bought 2 watches as a Christmas gift and they sent just one. I’m struggling with their terrible customer service for one week and they don’t resolve the issue. I paid $2600 and they don’t reimburse or send me the watch. Anytime that you call they say something different and don’t resolve at all.

Seriously incompetent customer service reps. They placed the order on the phone, gave me a confirmation number (I never received any email or text confirmations). Had to call the next day and the rep. (who was very rude) could not track my order and asked me to re-submit my order. What a waste of time.

Inconsistent customer service following multiple interactions, last of which was rude and dismissive of the situation, with attempts to patronize (in forceful, hurried, and broken English). My order was canceled without justification--I was paying with a gift card. I was then informed that my account was under review (I have never made any other payments/purchases online) and that any future attempts to make a purchase would "likely be canceled too." Pathetic. Having wasted hours trying to resolve the situation, I have come to the conclusion that my time and money is better spent elsewhere. E-commerce done like this can be very costly to loyalty.

After cancellation of some items in my online orders, I checked the balance of my gift cards used to make these orders and the balance can't matched. Then I called to let the customer service to help me checked the gift cards and they told me the correct card balance and it would take 3-5 working days to process the request. I have waited for 10 working days but the gift cards balance remain the same. The six gift card should have an overall remain balance of $5153.98 but right now the balance is $1049.52. I spent so much time in making phone calls communicating with them and they still didn't help me to solve my problem and refuse to contact via email.

Bloomingdale’s has been my go to store for many years. Ordering online from them is something I will avoid. They don’t seem to have their inventory matched up with their shopping cart. The week before Christmas, I found a wonderful gift and purchased it. Then the week of Christmas, I get an email saying that the item was sold out. I have a very small little online store and it never lets anybody order something that’s sold out. Bloomingdale’s has a huge infrastructure and still can’t get its online experience worked out. I’ll definitely avoid them in the future.

I purchased a watch 3 days ago and paid extra for express shipping and tracking. The item didn’t show up in UPS tracking until late last night and only left NYC late tonight. I have no idea when it will be delivered. I have had to call multiple times every day, wait on hold for an hour or more and scream at the automated assistant to get a live agent. I spoke to two supervisors who were unintelligible and rude. The agent tonight in Florida was chewing gum loudly and being rude and snarky. My shipping was changed to ground AND they added a duplicate pending charge for the item and refused to take it off my account. That suspiciously happened today. DONT ORDER FROM THEM—THEIR CUSTOMER SERVICE IS THE WORST—on par with Comcast; just atrocious. Everyone seems to be having the same bad experience. Shop somewhere else!!!

Customer support is such a waste of time. They lost my package and I spent hours going back and forth with their team both via email and phone and still have no idea where it is. Will never buy anything there ever again

Review for Bloomingdale’s: A Complete Disaster

I had one of the most frustrating and disappointing experiences with Bloomingdale’s, and I feel compelled to warn others about their terrible service and lack of customer care. Here’s exactly what happened:

I placed an order with Bloomingdale’s for multiple items that were meant to be Christmas presents. While placing the order, the website assured me that the items would arrive within 3 to 6 business days with standard shipping. Typically, with standard shipping, I’ve never had to wait more than 10 days for an order to arrive from any company. But Bloomingdale’s turned out to be the exception—and not in a good way.

Firstly, there was no estimated delivery date provided at checkout. This should have been the first red flag. After placing my order, I waited for a confirmation, hoping for clarity. Two days later, I received an email informing me that one of my items was now backordered and wouldn’t arrive for two months! TWO MONTHS! This was after they had already taken my money for the entire order.

As for the other items? I received another email stating that they would take over 20 days to arrive—well beyond the 10-day maximum I expected. Keep in mind, these were Christmas presents, and I specifically ordered them in advance to avoid this exact issue.

Frustrated, I called customer service to resolve the problem. What I encountered was an absolute lack of accountability and unwillingness to help. I explained that these items were gifts and needed to arrive before Christmas. Their response? “Just buy new gifts.” Are you kidding me? I had already spent a significant amount of money on this order, and now they were telling me to spend more money because they failed to deliver on their promises.

I asked if they could cancel the order since they couldn’t fulfill it in time. They outright refused. Their policy is that I would have to wait for the items to arrive—even though they might arrive AFTER Christmas—and then return them to the store if I didn’t want them. In other words, they expect me to hold onto an order I don’t need, waste my time returning it later, and be left scrambling for last-minute replacements.

To make matters worse, I spoke with a supervisor hoping for a more reasonable solution. The supervisor’s suggestion? “Place a new order today. It’ll definitely arrive before Christmas.” I asked them how that was possible when the order I placed 10 days ago still hadn’t shipped. They had no answer. It was clear they were just trying to brush me off.

This experience has shown me that Bloomingdale’s is not a trustworthy company. They don’t value their customers, and they certainly don’t care about fixing their mistakes. Their communication is terrible, their policies are rigid and anti-consumer, and their customer service is beyond useless.

I will NEVER shop at Bloomingdale’s again. If you’re considering making a purchase from them, don’t. They don’t care about delivering your items on time, and they’ll happily take your money without any guarantees. This is not the kind of company anyone should support.

Save yourself the stress and shop somewhere else. Bloomingdale’s has completely lost my trust, and they should be ashamed of how they treat their customers.