Raluca not sure if I spell it right absolutely. So helpful was able to get new spins on another game as the game that was selected didn't work very much. Appreciated, thank you so much.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Update 15 days later still no money from my withdrawels still just keep getting told thank you for your patience Asked for a deadlock letter and there ADR provider got told someone will email... Se mere
Virksomheden har svaret
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... Se mere
Virksomheden har svaret
Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Bingo Diamond
Skrevet af virksomheden
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Kontaktoplysninger
Storbritannien
- support@bingodiamond.com
- www.bingodiamond.com
3,5
Middel
833 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great site
Andrew on live chat was very helpful,great bingo site,will tell friends about it,thanks.
1. marts 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Sean,
Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Paul sorted my problem in mins and very…
Paul sorted my problem in mins and very polite
28. februar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Karen,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
The assistant on live chat was…
The assistant on live chat was absolutely brilliant in helping me navigate my way through the site
18. februar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Lauren,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Amanda was great and quick 😀
17. februar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Justin,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Catalina was very helpful and very…
Catalina was very helpful and very quick with her response
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Rita,
Thank you for your positive review of our site. We are glad to hear that you found Catalina very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Teresa was very helpful
Thank you Teresa. You answered everything I wanted to know
29. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Kristie,
Thank you for your positive review!
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Terrisa very helpful
28. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Jamie,
Thank you for your positive review of our site. We are glad to hear that you found Terrisa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Very understanding and fast response
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Nicola,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Only one star so I can leave a review
Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they have put a block on processing my withdrawals until verification process complete. I sent all required documents within 10 mins of being asked. Shock horror hours later account still not verified. Stay clear. If I don't receive my funds I will be taking legal action !!!?
Update it seems it took this review to move things in the right direction . Money shown as paid out I will awaiting it landing in my account.
I will re rate as 3 for a fairly swift response.
22. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Dear James,
I hope this message finds you well. Firstly, I want to express our sincere apologies for the delays and inconvenience you've encountered in the withdrawal and verification process.
We understand the frustration you must be feeling, and we genuinely apologize for any impact this has had on your experience with us. Please rest assured that we take your concerns seriously, and we are actively addressing the situation.
Our team is committed to verifying accounts as swiftly as possible, and we appreciate your prompt submission of the required documents.
We acknowledge the importance of timely withdrawals and want to assure you that we are taking immediate action to resolve this matter. If there are any further details you'd like to share or if you have specific concerns, please reach out to our customer support team.
Best regards,
Bingo Diamond team
Customer service were excellent and…
Customer service were excellent and very efficient sorting my inquiry out
22. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Thanks for the great review, Mr J Bentley!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
PATRICK
Wonderful experience and customer service is spot on. Recommended thanks to PATRICK
20. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Don,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Teresa dealt with my query quickly had…
Teresa dealt with my query quickly had extremely great manners was a very pleasant experience
18. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Pammy,
Thank you for your positive review of our site. We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
I have been playing for just under a…
I have been playing for just under a year here and there, they never had a problem taking money and withdrawing small amounts of money for example 150, 50, 120 etc but yesterday I won over 900 pound (separately) and now all of a sudden are asking me for my proof of ID AND ADDRESS etc and have blocked me from playing until they verify my ID, which by the looks of the reviews will probably be a problem for them. I’m fuming as I actually enjoyed playing bingo diamond and never had a problem with them before until now. If it doesn’t get sorted I will definitely be taking it further as that is a large amount of money and I have kids to feed
16. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Vana,
Thank you for taking the time to share your recent experience with us, and we sincerely apologize for any frustration this may have caused. We understand the importance of a smooth gaming experience, especially when it comes to significant winnings.
We regret any inconvenience caused by the sudden request for proof of ID and address verification. Your security and the integrity of our platform are of utmost importance, and periodic identity checks are part of our commitment to maintaining a secure gaming environment.
We appreciate your understanding and cooperation during this process and we are glad to see that this has been already resolved for you. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to our customer support team. We are here to assist you and ensure a positive gaming experience.
Thank you for your patience and understanding.
Best regards,
Bingo Diamond
Great range of games and customer…
Great range of games and customer service is excellent Patrick especially
12. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Thanks for the great review, Jacqui!!
We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Patrick was extremely helpful and very…
Patrick was extremely helpful and very polite.
9. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Jason,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Excellent customer service
Have just joined this site, and was having trouble accessing my new members bonuses.
5 minutes with the extremely helpful and professional Amanda, and I was in.
If only all customer service was this accessible and friendly. 5/5
1. januar 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi James,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Great site and always helpful thanks…
Great site and always helpful thanks Rachel
27. december 2023
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Christina,
Thank you for your positive review of our site. We are glad to hear that you found Rachel very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
They are very helpful in the help…
They are very helpful in the help department
20. december 2023
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi David,
Thank you for taking the time to share your positive experience with our help department! We're thrilled to hear that you found our team to be very helpful.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have a smooth and enjoyable experience.
Thank you for choosing Bingo Diamond. We appreciate your support!
Best regards,
Bingo Diamond team
Im 50 50 if i should just stop playing them wered my questions fast but they…
Answered my questions fast but they have put a limit on how much I can deposit a week between 3 apps witch is only £80 when they set it they never looked to see what or if I was losing money so if I deposit money and withdraw the same amount it comes of the limit set
18. december 2023
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Norman,
Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our quick response to your questions.
Regarding the deposit limit across our three apps, we understand that limitations can impact the user experience. Our intention behind such limits is to promote responsible gaming and ensure the well-being of our players. However, we value your perspective, and I assure you that your feedback will be considered as we review our policies.
If you have any specific concerns or if there's anything else you'd like to discuss, please feel free to reach out. We're here to ensure that your experience with us is both enjoyable and responsible.
Thank you for choosing Bingo Diamond. We appreciate your understanding.
Best regards,
Bingo Diamond team
I would like to thank Teresa for her…
I would like to thank Teresa for her swift reply regarding my withdrawal request, although I am yet to receive it.. I'm sure Teresa will sort it forme ASAP 🙂 hope you all have a very merry Christmas
29. november 2023
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hello,
Thank you for your positive review of our site. I'm glad you enjoyed chatting with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Bingo Diamond
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.