Bingo Diamond Anmeldelser 

Amanda, has been efficient, polite and seems a very happy person!
Thankyou for your amazing customer service!
Couldn’t fault a thing, hence the 5*

Very good Ok

They was paying my winning into my bank account. Then close my account down. And told me so show them I d so I did all that but still want put my winning into my account disgusting was gambling site ever I gave then how many times my I'd banks address still not given my winning

Hello,I'm contacting you about winnings on 14/4/24
I have not recieved them ,
Yours
T Norman

[;haed on this site for a long time. the longer you play the less you win. if you win when you first play withdraw and run, would not recommend this site to anyone,i wish you all lick but please do not get sucked in its a complete con

Hi I spoke to a lovey man called James he was very helpful helped me with my enquiry ,as waiting on pending funds to go into bank he said this afternoon so thats good ,great site 👌

Bingo dimond is the best app , and there stuff are very friendly and helpful special this lady Amanda your the best lovely Xx

Very nice advisor call Patrick he was very understanding and very prompt at sorting my problem he was ver polite and efficient

I think the site as whole is very good and plays very the only issue I had was trying to withdraw funds had a really nice win and spoke to Paul initially last night who had told me to send my verification across (identity docs) and then they will sort it out so I will receive my money by 630pm today however when I went on to speak to Teresa this morning she informed me that hopefully it will be sorted and I'll have the winnings tomorrow but it's bank holiday so they might not sort until Tuesday which is a bit confusing and left me a little disappointed and unsure of what was actually true as I've seen alot of people really moan about the withdrawal issues on here but thought they were just disgruntled customers so thought I would try anyway. Cannot fault the friendliness of the two agents I spoke to I just wish I knew what information was correct.
As its left me a little anxious that I may encounter issues like other people have said but I'm hoping once I'm verified it will all go smoothly.
Once I get the withdrawal I will update this with the correct information so people are aware of the timescale and identity process for future reference as this is in no way a negative review the site is ace and the customer service team are excellent I'm just a bit dim and get confused.
Again Teresa and Paul were wonderful.

My current update is was initially told 630pm today then tomorrow then possibly Tuesday now I'm being told Saturday I feel very uncomfortable with the whole thing as I explained to them as I've never had this happen to me before I have emailed back now requesting someone explain the policy to me and give me information that is correct I wish someone would just explain it to me properly there has to be a better way to verify you and get the process going rather than wait until you wish to withdraw the money this is as of 28/3/2024 14:35
And have spoken to 3 different people with different information from 10pm last night.
Update 15:34 have been told again that is 48 hours to verify which will be tomorrow 10pm and the money is processed at the same time 25 minutes after being told I received another email asking for identification for the 3rd time in 24 hours.
Another update 16:06 I have been informed that my passport wouldn't be accepted because all 4 corners wernt in view however I confirmed prior with online chat and all 4 are infact in view very clearly getting a little frustrated at this point on the bright side once I'm verified I won't need to do this again and all withdrawals will fall under 24 hour wait
Final update of the night I hope 18:12 there has been some miscommunication by the looks of it and I've been sent round the bend I will update this again if they stick to there word and it works out as this way I will know that in fact they were doing what they said
Almost 3 days onwards now and I've finally been verified however very convenient that even though I was told funds would be released alongside of verification that's not the case and I won't get the withdrawal processed for another 3 days this is 1450 so not just 20quid its as if they are holding on to it. 631am 30/03 I'd have all chat logs and emails to so have filed a formal complaint and I will pursue this as the lack of information people are giving is awful

Spoke with Paul fast response sorted my proble straight away 10/10

Great choice of games and Paul on chat was brilliant no messing around just told me what I wanted to know. Withdrawals are good just take little longer to process when it money wallet method

Why can't you run all your sites like this, amazing. Being able to see your REAL/BONUS balance in *almost* realtime is a great feature.

Good selection of slots, nice signup bonus, friendly customer service, "thanks Andrew and Rachel", what's not to like!

Fantastic quick reply and very helpful Patrick in customer service was very helpful

Refusing to give me my 800 pound winnings without I’d but will still let me deposit and play I will be taking this to the gambling commission

Youve already told me you havs electronically age verified Me so why can't you do the same for identification give me my winnings! Also lied and said you have closed the account so I can not deposit lies I closed the account and have yhe chat log to prove! Email Com

Username adhux777 this is my partners treat pilot

Very helpful delt with my issue Very quickly thank you

Spoke to a lovely gentleman called Patrick, he helped resolved my issue straight away. Fab site and amazing customer service

Teresa answered my question with speed and explanations.

Went on live chat regarding my welcome bonus. I was helped and probleusolved with no fuss. Amazing no nonsense rapid customer service.