Raluca not sure if I spell it right absolutely. So helpful was able to get new spins on another game as the game that was selected didn't work very much. Appreciated, thank you so much.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Update 15 days later still no money from my withdrawels still just keep getting told thank you for your patience Asked for a deadlock letter and there ADR provider got told someone will email... Se mere
Virksomheden har svaret
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... Se mere
Virksomheden har svaret
Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Bingo Diamond
Skrevet af virksomheden
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Kontaktoplysninger
Storbritannien
- support@bingodiamond.com
- www.bingodiamond.com
3,5
Middel
833 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Andrew was amazing when I asked were mh…
Andrew was amazing when I asked were mh welcome bonus was and asked how I was nothing was 2 much he got it sorted in no time for me amazing customer service x
29. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Lucille,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Very helpful and friendly
Very helpful and friendly.
Nothing to much trouble
Thankyou
29. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Michaela,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Great sight never had a problem with…
Great site!never had a problem with this site and Rachel was very helpful with helping me today with my withdrawal
28. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Dear Customer,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Super site
Super site ! Great helpful live chat with rapid response and unlike many sites they are extremely helpful especially Patrick 👍
22. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Wayne,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Quick response and good interaction
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Teresa,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
What a absolute joke quick enough to…
What a absolute joke quick enough to take money but when u withdraw it it's another matter !!!
Avoid this site
19. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Clare,
Thank you for sharing your feedback. We're really sorry to hear about your experience and want to help make things right. To assist you better, could you please provide us with more details about your withdrawal?
You can reach out to our friendly customer service team, or simply provide your contact information so we can get in touch with you directly. We're here to ensure you have a smooth and positive experience with us.
Looking forward to resolving this for you!
Best regards,
Bingo Diamond
Teresa was very kind,help me with…
Teresa was very kind,help me with everything what I ask. She was great.
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi No Name,
Thank you for your positive review of our site.
We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Needed to inquire
I needed to talk about my account, I spoke to patrick who promptly helped me with my issue. Very polite and knowledgeable.
16. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Bubbles,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
I had a glitch with my account' I…
I had a glitch with my account' I contacted live help and spoken with a lovely adviser (Teresa) she was very polite kind and very helpful, it was a pleasure speaking with Teresa and she was very professional, many thanks Teresa
16. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Jules,
Thank you for your positive review of our site.
We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Not good.
Allow you to deposit and deposit but when it comes to withdrawing .. impossible!! Especially when you've had the account for a year plus.
15. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Dear Rena,
Thank you for sharing your feedback with us. We're sorry to hear that you've had difficulties with withdrawing funds. We understand how frustrating this can be, especially after being a loyal customer for over a year.
Could you please provide us with more details about the issue you're experiencing? This will help us better understand the problem and find a solution for you. Our customer support team is ready and happy to assist you. Please reach out to us directly so we can resolve this for you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Bingo Diamond
Patrick was excellent very good service…
Patrick was excellent very good service
Fast and efficient thanks again for your help
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Nasir,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Matthew,
Thank you for your great review!
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
I joined this site last week
I joined this site last week, and so far so good, I only ever deposit £10 and see how far it gets and it got far,,,, had a couple of small but decent wins from this £10 😁 the slots on this site seem a lot fairer than others lately,,, virgin , William hill , party casino £10 last 10 min,,,, contacted customer service about my first withdrawal spoke a lovely lady called Theresa , very helpful solved the problem immediately and money was in the bank, I think this may be a regular site for myself, oh and have some brilliant bonuses and wagering really does turn into cash ,,, good fun site which is exactly what I’ve been looking for 👍👍👍
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Ann Marie,
Thank you for your great review!
We are glad to hear that you enjoyed speaking with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Very kind and helpful quick response…
Very kind and helpful quick response time thank you
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Melissa,
Thanks for the great review!
We are always ready to assist you via our 247 Live Chat should you need us again. We hope you continue to enjoy our site.
Kind regards,
Bingo Diamond
Good service was very quick at…
Good service was very quick at resolving my problem
14. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Rachel,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Went into live chat
Went into live chat
Problem answered very quickly
Patrick was brilliant
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Mackie,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Thankyou Andrew for sorting my problem…
Thankyou Andrew for sorting my problem straightaway.
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Sandie,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Amanda was really helpful and friendly…
Amanda was really helpful and friendly answering my questions today, her service is amazing 😊 thanks Amanda
12. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Claire,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Awful gaming experience
Awful gaming experience. It appears that bots are winning.
I will be asking for a subject access request to to ascertain how many supposed account have high balances.
The same players continue to win on repeat and on a loop.
This is not a fair gaming site.
7. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Graham,
Thanks for taking the time to share your feedback with us. We're really sorry to hear that you're not having the experience you hoped for. We take fairness and transparency very seriously, and we understand how frustrating it can be when things feel off.
Regarding your concern about bots winning, I want to assure you that we have strict measures in place to prevent any unfair advantages.
If you have any further questions or concerns, feel free to drop us a message anytime. We're here to ensure you have a positive gaming experience.
Best regards,
Bingo Diamond
Teresa is very efficient at answering…
Teresa is very efficient at answering questions in a kind and friendly manner. I was reassured by Teresa very quickly and the uplifting message she always gives at the end of chats makes me smile.
Thank you
Teresa
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Lena,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.