Raluca not sure if I spell it right absolutely. So helpful was able to get new spins on another game as the game that was selected didn't work very much. Appreciated, thank you so much.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Update 15 days later still no money from my withdrawels still just keep getting told thank you for your patience Asked for a deadlock letter and there ADR provider got told someone will email... Se mere
Virksomheden har svaret
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... Se mere
Virksomheden har svaret
Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Bingo Diamond
Skrevet af virksomheden
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Kontaktoplysninger
Storbritannien
- support@bingodiamond.com
- www.bingodiamond.com
3,5
Middel
833 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleasant and helpful
Very pleasant and helpful. Quick response and problem solving. Thanks again Amanda
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi customer,
Thank you for your great feedback! We’re glad Amanda was pleasant, helpful, and quick to resolve your issue. If you need anything else, don’t hesitate to ask!
Best,
Bingo Diamond
Very quick to get help with my question…
Very quick to get help with my question and satisfied with the answer
20. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Mrs jady,
Thank you for your feedback! We’re pleased to hear you got quick help and were satisfied with the answer. If you have any more questions, feel free to reach out!
Best,
Bingo Diamond
Paul was great help and always sort any…
Paul was great help and always sort any problems
18. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Billie,
Thank you for the feedback! We’re thrilled to hear that Paul has been such a great help and has consistently resolved any issues. If you need anything else, feel free to reach out!
Best,
Bingo Diamond
patrick was great
14. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi sb,
Thank you for the feedback! We’re delighted to hear that Patrick was able to help you effectively. If you need anything else, we’re here for you!
Best,
Bingo Diamond
Theresa was very fast and helpful
Theresa was very fast and helpful
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Emma,
Thank you for the great feedback! We’re thrilled to hear that Theresa was fast and helpful. We’ll make sure to pass along your compliments to her. If you need any more assistance, we’re here for you!
Best,
Bingo Diamond
Excellent site so easy and the service…
Excellent site so easy and the service is brilliant
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Patrick,
Thank you so much for your kind words! We’re delighted to hear that you find our site easy to use and our service brilliant. If you have any more feedback or need assistance, feel free to reach out.
Thanks again!
Best,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Tracey,
Thank you for the positive feedback! We’re glad to hear you had a great experience with our customer service. If you need anything else, just let us know!
Best,
Bingo Diamond
Amazing support team
Patrick was quick and polite, they settled my mind and answered all my question, I contacted the live chat again and savannah was able to help me and Inform me of the process for my withdrawal and accurately inform me of how long it would take allowing me to stop obsessing over my withdrawal.
2. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Katrina,
Thank you for your detailed feedback! We’re thrilled to hear that both Patrick and Savannah provided the quick and helpful support you needed. It’s great to know they eased your concerns and kept you informed throughout the process. If you need any further assistance, feel free to reach out!
Best,
Bingo Diamond
Never been scammed like that before,i…
Never been scammed like that before,i open an account,deposited,did not get bonus first but finally after i went to chat they put it in my account,i had a little win and i cashed out,four weeks ago and even if i send them all bills and card and selfies they suspended my account and never paid me
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Talida,
I'm really sorry to hear about your experience and understand how frustrating this must be. We want to sort this out for you as quickly as possible.
We have requested more information to locate the account. We’ll make sure to investigate and get this resolved for you promptly.
Thanks for your patience, and we appreciate your understanding.
Best,
Bingo Diamond
Patrick is fabulous
Patrick is fabulous. His customer service skills are very good. I got a fast clear response to my questions. Best site I’ve ever played on.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Deborah,
Thank you for the fantastic feedback! We’re thrilled to hear that Patrick provided you with excellent service and fast, clear responses. We’re also glad you’re enjoying the site. If you have any more questions or need assistance, we’re here to help!
Best,
Bingo Diamond
Patrick he understood the problem and…
Patrick he understood the problem and he sorted it out for me
28. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi iEminez,
Thank you for your feedback! We’re glad to hear that Patrick understood your issue and sorted it out for you. If you need any more assistance, just let us know!
Best,
Bingo Diamond
I love the games but l top up and only…
I love the games but l top up and only give you free spins for bank card deposit and nothing else and loose out on free spins
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Billie,
Thanks so much for leaving us a review! We’re sorry to hear you had a bit of trouble with the bonus eligibility for eWallet deposits. Our awesome 24/7 Customer Service team is always here to help and would be happy to check your account for any bonuses or free spins that might be available.
Just reach out anytime, and we’ll do our best to make things right for you! We really appreciate your understanding and hope to see you back soon.
Have an amazing day!
Cheers,
Bingo Diamond
AMZING customer service so polite and…
AMZING customer service so polite and helpful.. ❤️
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Jaimie,
Thank you for the amazing feedback! We’re thrilled to hear that you found our customer service polite and helpful. If you need anything else, don’t hesitate to reach out!
Best,
Bingo Diamond
Savannah was a great help
Savannah was a great help, told me exactly what I needed to do to rectify any problems I had, was an absolute delight to chat with and I think im in love with her!
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Russ,
Thank you so much for your kind words!
We're thrilled to hear that Savannah was able to assist you promptly. We strive to provide quick and helpful responses, and it's great to know we're meeting your expectations.
If you need anything else, please don't hesitate to reach out.
Best regards,
Bingo Diamond
Very fast response from Paul who sorted…
Very fast response from Paul who sorted out my issue quickly with no hassle even though I made mistake with my registration would recommend.
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Barry,
Thank you for your positive feedback! We're thrilled to hear that Paul provided you with a very fast response and resolved your issue quickly and without hassle. We appreciate your recommendation and are here to help anytime you need assistance.
Best regards,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Danielle,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Did an online chat with amanda who was…
Did an online chat with amanda who was fantastic. Very efficient very helpful and friendly. Perfect customer service I really hope she gets recognised for her excellence
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Sarah,
Thank you for your positive review of our site.
We are glad to hear that you found Amanda very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
James was quick to respond snd helpful
6. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Linda,
Thank you for your positive review of our site.
We are glad to hear that you found James very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Patrick was very good at his job and…
Patrick was very good at his job and very helpful, my query was answered and dealt with very quickly. Thank you Patrick.
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Stephanie,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Quick to deal with my query
Quick to deal with my query. Problem sorted without fuss by Patrick
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Jim,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.