Raluca not sure if I spell it right absolutely. So helpful was able to get new spins on another game as the game that was selected didn't work very much. Appreciated, thank you so much.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Update 15 days later still no money from my withdrawels still just keep getting told thank you for your patience Asked for a deadlock letter and there ADR provider got told someone will email... Se mere
Virksomheden har svaret
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... Se mere
Virksomheden har svaret
Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Bingo Diamond
Skrevet af virksomheden
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Kontaktoplysninger
Storbritannien
- support@bingodiamond.com
- www.bingodiamond.com
3,5
Middel
833 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Patrick was very helpful on live chat…
Patrick was very helpful on live chat when helping me with my queries about my account.
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Chelsea,
Thanks for the kind words! We're so glad to hear that Patrick was able to help you out with your account. We’ll be sure to let him know! If you have any other questions, we’re always here to help. 😊
Best,
Bingo Diamond
Stupidly gave it another go played on 2…
Stupidly gave it another go played on 2 different bingo's and watched the same people win constantly so that's another £10 down the drain, and they say its random it's definitely not its fixed
28. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Claire,
We’re sorry to hear you didn’t have a positive experience. Please know that all our games are completely random and follow strict regulations. We understand it can be frustrating when luck isn’t on your side, but we want all our players to have fun. If you have any concerns, feel free to reach out to our support team – we're here to help!
Best regards,
Bingo Diamond
The experience was great lots of offers…
The experience was great lots of offers and Jessica and raluca helped me with my enquiry love the app fabulous
27. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi,
Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience and that Jessica and Raluca were able to assist you. It’s fantastic that you love the app and all the offers we provide! If you need anything else, just let us know. Happy playing! 🎉😊
Best,
Bingo Diamond
Great service
Raluca dealt with my claim quickly and efficiently
27. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Shirley,
Thank you for your feedback! We're glad to hear that Raluca handled your claim quickly and efficiently. If you need any further assistance, feel free to reach out anytime. 😊
Best,
Bingo Diamond
Very helpful and polite
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Alison,
Thank you for your kind words! We’re thrilled to hear that you found our team very helpful and polite. If you need anything else, just let us know. We’re here to help! 😊
Best,
Bingo Diamond
Teresa was great
Teresa was great, kind and helpful solved the problem fast
24. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi TeeJay,
Thank you for your wonderful feedback! We’re so glad to hear that Teresa was great, kind, and helpful in solving your problem quickly. If you ever need assistance again, don’t hesitate to reach out! 😊
Best,
Bingo Diamond
Puiku, jokių problemų
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi,
Thank you for your feedback! We're glad to hear that everything is going well. If you ever need assistance, feel free to reach out! 😊
Best,
Bingo Diamond
Have a chat with PATRICK today very…
Have a chat with PATRICK today very kind and helpful
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Paulina,
Thank you for your feedback! We’re thrilled to hear that Patrick was kind and helpful during your chat today. If you need anything else, just let us know! 😊
Best,
Bingo Diamond
Thinking of joining
Just been reading reviews and nearly everyone had to contact customer service so sounds like a problem site .think I'll give it a miss
6. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Harry,
Thanks for checking out the reviews and sharing your thoughts! We totally get how important a smooth experience is. Our customer service team is here to help with any questions or issues, but we’re always working behind the scenes to make sure things run as smoothly as possible for everyone.
If you ever change your mind, we’d love to welcome you and show you a great time on the site. Feel free to reach out anytime – we’re here to make things easy for you!
Take care,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Ursu,
Thanks for your feedback! We're glad to hear that you find our casino okay. If you have any suggestions for how we can make your experience even better, please feel free to share. Happy gaming! 😊
Best,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Kevan,
Thank you for your feedback! We’re glad to hear that Amanda was very helpful. If you have any other questions or need assistance, don’t hesitate to reach out! 😊
Best,
Bingo Diamond
Savannah answered my quert promptly and…
Savannah answered my quert promptly and was polite
14. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Tracey,
Thank you for your feedback! We’re glad to hear that Savannah was prompt and polite in answering your query. If you need anything else or have more questions, just let us know! 😊
Best,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Mavis,
Thank you for sharing your interest! We’re excited that you want to give us a try. If you have any questions or need assistance as you get started, our team is here to help you every step of the way. We hope you enjoy your experience with us!
Best regards,
Bingo Diamond
Same winners game after game
Same winners game after game, even when I bought max tickets didn’t come close, shocking, steer clear and not just today a constant occurrence
7. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Wendy,
Thank you for sharing your experience. We understand it can be frustrating when luck doesn’t seem to go your way, especially after purchasing max tickets. Our games operate on random number generation to ensure fairness, and every player has the same chance of winning regardless of how many tickets they purchase. However, we appreciate your feedback and encourage you to contact our support team if you have any concerns or questions about how our games work.
Best regards,
Bingo Diamond
Shocking
Shocking, keep clear. The only features you get on slots is on free spins that is provided on a game of their choice, otherwise the slots are dead and mundane.
Shame really as I was hoping it was going to be a good fair site to play on. They are all mostly the same now.
You haven’t tried reaching out to me so why lie?
3. september 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Daniel,
Thank you for taking the time to share your thoughts with us. We're really sorry to hear that your experience on our site hasn't lived up to your expectations. We understand how important it is for gameplay to be enjoyable and engaging.
We’d like to assure you that all our slots operate with random outcomes, so the features and wins are entirely based on chance. We want every session to be fun and fair, and we’re disappointed that you didn’t feel that way during your time with us.
If you’re open to it, we’d love the opportunity to review your account and see how we can improve your experience. We’ve reached out to you privately for your details.
Thank you again for your feedback—we’re always striving to do better.
Best regards,
Bingo Diamond
Dirty rotten thieves
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.
DIRTY DOGS DONT USE ALL GOOD REVIEWS ARE THE STAFF JOKE
30. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Michelle,
Thank you for your feedback. We're sorry to hear about your experience and would like to resolve this matter.
We have reached out to request account details and will be happy to help.
Best,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Jackie,
Thank you for your feedback. We’ve looked into the issue with your £20 withdrawal and are pleased to inform you that it has been resolved.
If you have any other questions or need further assistance, feel free to reach out.
Best regards,
Bingo Diamond
Processing of withdrawals is very slow
Processing of withdrawals is very slow. Apparently I'll get paid out by 18:30 tonight 22hrs after requesting the withdrawal.
27. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Donald,
I’m sorry to hear about the delay with your withdrawal. We understand how important it is to receive your funds promptly. Please be assured we’re working to improve our processing times. If there’s anything else we can do to assist you, just let us know.
Best,
Bingo Diamond
Paul at CS was very helpful and sorted…
Paul at CS was very helpful and sorted my problem quickly good site decant games
25. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Alan,
Thank you for your feedback! We’re glad to hear that Paul was helpful and resolved your issue quickly. It’s great to know you’re enjoying the games as well. If you need any more assistance, we’re here for you!
Best,
Bingo Diamond
I'd steer clear of this site
I'd steer clear of this site, and any sister sites.
Opened up an account, received bonus, but when I say you have more chance of winning the lottery. Not even sure the people they say are winners are real people. They've had 3 deposits out of me, and won't be having anymore. The slots are useless as well, zero feature wins or anything. Seems like a scam site that will not release winnings.
23. august 2024
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Aaron,
We’re sorry to hear about your experience and understand your frustration. Please know our games are fair, and winners are real players. We’d love to check your account to ensure everything’s working as it should. If you'd like, please reach out to our support team—we're here to help!
Best regards,
Bingo Diamond
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.