Raluca not sure if I spell it right absolutely. So helpful was able to get new spins on another game as the game that was selected didn't work very much. Appreciated, thank you so much.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Update 15 days later still no money from my withdrawels still just keep getting told thank you for your patience Asked for a deadlock letter and there ADR provider got told someone will email... Se mere
Virksomheden har svaret
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... Se mere
Virksomheden har svaret
Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Bingo Diamond
Skrevet af virksomheden
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Kontaktoplysninger
Storbritannien
- support@bingodiamond.com
- www.bingodiamond.com
3,5
Middel
833 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely professional lady
Savannah was amazing in helping with my query ☺️
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Donna,
Thank you for your lovely feedback! We're so glad Savannah was able to assist you. She truly is amazing!
Regards,
The Bingo Diamond Team
Waiting on my withdrawal have had to…
Waiting on my withdrawal have had to send id which i did waited 24 hours to be told I needed to send some id again as I got told to send it wrong have now sent thet and have been told it is verified and my withdrawal will be sent to me by tomorrow afternoon so still got to wait another 24 hours so from start to finish I asked for my withdrawal 9 days ago still waiting. 10/05/25 I have now had my winnings just took so long to get them .
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Jo. Thanks for the update and for your patience throughout the process. We're really glad to hear you’ve received your winnings, though we're sorry it took longer than expected. We'll keep working to make things smoother in the future!
Best regards,
Bingo Diamond
I spoke to a lady name Amanda and she…
I spoke to a lady name Amanda and she was so helpful with my questions
4. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Maria,
Amanda to the rescue! 🦸♀️ We’re so glad she could help — thanks for taking the time to share your experience!
Regards,
The Bingo Diamond Team
Have stolen thousands of pounds from me…
Have stolen thousands of pounds from me and my girlfriend because we played the same bingo games and they claim that we have broken their terms doing so.
Absolutely criminal that they think they can steal our money for simply playing together.
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi QB, we're really sorry to hear how upset you are. We understand this situation is frustrating. Our team follows strict terms and conditions, but we’d be happy to review your case again if you reach out to our support team. Your feedback is important to us, and we want to make sure you feel heard.
Regards,
Bingo Diamond
Besvarelse fra Bingo Diamond
Hi Julita,
Friendly and fast — our favorite combo! 😊 Thanks for the thumbs-up!
Regards,
The Bingo Diamond Team
I have spent over £2400 in the last 3…
I have spent over £2400 in the last 3 months on this site and only had a bout £350 in returns also withdrawls take more than 24 hrs
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Jayne, thanks for your feedback. We're sorry to hear about your experience — we know it can be frustrating. We’ll share your comments with the team, and if you’d like us to look into anything specific, feel free to reach out to our support team anytime.
Jus want to say a massive thank you to…
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited me with 100 free spins on fishin pots of gold, I only won £4 odd but hey ho,
Thank you Amanda your help with really appreciated 👍👍👍
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Karen,
Amanda to the rescue! 🎣 Even if the pot of gold was a little light, we're glad she could reel in those free spins for you. Thank you so much for your lovely feedback!
Regards,
The Bingo Diamond Team
I really like this site
I really like this site. Games are good and have a good return however the withdrawal takes a while. Other sites I have played pay out with in the hour or at least the same day.
The guys on the chat are very helpful with speaking to Paul and Gael. They answered questions with no issues.
Overall a great experience
Edit. 48 hours later and my withdrawl is still pending.
12. april 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Laura,
Thanks so much for your kind words—we're really glad to hear you're enjoying the games and had a positive experience with Paul and Gael, we'll be sure to pass on the praise! 😊
We’re sorry to hear about the delay with your withdrawal. While we aim to process them as quickly as possible, sometimes it can take a little longer depending on the payment method or checks required. If it’s still pending, please feel free to reach out to our Live Chat team so we can take a closer look for you. Thanks again for your feedback!
Best,
Bingo Diamond
Customer service were very helpful
Customer service were very helpful
12. april 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Lesley,
Simple, sweet, and just what we love to hear—thanks! 😊 So glad our customer service could help!
Regards,
The Bingo Diamond Team
Payouts
I play a game on here that I play on other sites and the payout is abysmal , £150 spent with no return. Very poor payouts on the game's in comparison to other sites. If you want to win I suggest you play elsewhere.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Karen, thank you for taking the time to share your experience. We're really sorry to hear that the game didn’t meet your expectations— we understand how frustrating that can be, especially when you've enjoyed it on other sites. We’ve requested your account details through Trustpilot so we can look into this further for you. We’d love the chance to review things and see how we can help.
Best,
Bingo Diamond
I wouldn't say this is an awful site
I wouldn't say this is an awful site. But their slots are terrible. You never get any bonuses on them. If you have to wager you will never do it, they make sure you are out well before you finish the wagering.
The bingo is okay but a lot of the same winners over and over.
Not had to speak to staff so can't comment on them. I doubt I will return though.
10. april 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Kath, thanks for your feedback! We’re sorry to hear you haven’t enjoyed the slots – all our games use random number generators to ensure fair and random outcomes. We'd love to take a closer look at your account and have reached out via Trustpilot to request your details. Hopefully, we can turn things around for you! 💬🎰
Over 300 spins no bonus features not…
Over 300 spins no bonus features not worth it save your money.
9. april 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi there! We're sorry to hear you didn’t have a lucky streak – we know that can be frustrating. Our games are based on random outcomes, but we hope your next experience brings more fun and excitement! 🎰💫
Teresa was a great help and sorted my…
Teresa was a great help and sorted my problem.
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Alison,
Thanks for the shoutout! We're so glad Teresa could help and get things sorted for you. She’s a star! 😊
Regards,
The Bingo Diamond Team
Withdrawal times getting very slow was…
Withdrawal times getting very slow was told I would get withdrawal made 8am Sunday by 6.30pm. Still pending. Not good enough other casino.sites pay out within a few hours.
16. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Alison,
We're sorry for the delay with your withdrawal! We’ve reached out to you via TrustPilot to request your account details so we can look into this and see what’s causing the delay. We truly appreciate your patience and will do our best to help as quickly as possible.
Best,
Bingo Diamond
Great customer service very quick to…
Great customer service very quick to respond cannot complain about anything
8. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Kaylee,
Thanks so much for the kind words! We're so happy to hear you had a great experience. If you ever need anything else, we’re here and ready to help!
Regards,
The Bingo Diamond Team
Savannah was a great help
I spoke to savannah she was very helpful and quick to assist thank you again
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Charlotte,
Thank you for the kind words! We're so glad Savannah could assist you quickly. If you ever need help again, we're always here for you!
Regards,
The Bingo Diamond Team
This is only for savannah on the help…
This is only for savannah on the help line very professional and quick anwers thanks S.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Paul,
Big thanks to Savannah for being the star of our help line! We're thrilled to hear you had such a great experience! 🌟
Regards,
The Bingo Diamond Team
Withdraw process:
Withdraw process:
When you spend money, there's no issue when its time to cashout there's an issue. They want every last detail under the sun, provided bank statements, passports photo's of passport with myself in them and its still not enough. They simply want to steal your money if you win more than you deposit. Contacting the Gambling Commission for the uk.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Logan,
We truly appreciate you taking the time to share your experience. We completely understand that the verification process can feel frustrating, especially when you're eager to receive your winnings. Please know that these security checks are in place to ensure compliance with regulations and to keep your account safe.
Our team is dedicated to making the process as seamless as possible, and if you ever need any extra help, our friendly 24/7 Support team is always here for you! 😊
Best,
Bingo Diamond
Teresa who dealt with my issue had it…
Teresa who dealt with my issue had it sorted in no time and very friendly. A lovely girl.
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Helen,
Thank you for the kind words! Teresa will be so happy to know she made a positive impact. We’re lucky to have her on the team!
Regards,
The Bingo Diamond Team
Rachel was very helpful
Rachel was very helpful, polite and dealt with my issues straight away.
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Bingo Diamond
Hi Bradley,
Thank you for your lovely feedback! We're so glad Rachel could assist you with your issues so efficiently and kindly. We’ll be sure to pass along your praise to her!
Regards,
The Bingo Diamond Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.