Big Motoring World - West Malling Anmeldelser 

5.939
TrustScore 4 ud af 5

4,1

Big Motoring World, London Road A20, ME19 5PL Addington, England, GB


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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Absolute joke buy a car for £9300 but within weeks in garage for serious issues for example no engine mount, drive shaft, gear box failure new clutch. So far after sales support have not helped and ba... Se mere

Bedømt til 5 ud af 5 stjerner

I saw a car online and booked a test drive which was located at Big Motoring world West Malling was welcome by Cleveland and hes friendly manner . Cleveland was very knowledgeable and helpful and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The process of buying our car from Big Motoring World West Malling was very efficient and everyone one was extremely helpful and nothing was too much trouble. We are very happy with our purchase

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

It was a seamless purchase, sorting out everything there and then: test drive, payment, temporary insurance, tax - all done and driven away within 2 hours. Only slight niggle - in attempting to sel... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Bilforhandler
  2. Brugtvognsforhandler

Skrevet af virksomheden

We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.


Kontaktoplysninger

  • Big Motoring World, London Road A20, ME19 5PL, Addington, England, Storbritannien

  • 01634248638

4,1

God

TrustScore 4 ud af 5

6 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,1

Alle anmeldelser

(5.939)

5.749 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Incredible same day service…

We saw a car we liked on Saturday morning and drove the same day from Portsmouth to west Malling and was met by salesman Joe. He was very welcoming and straight away we felt there was no pressure selling. He offered us a coffee and only then did we realise they have an actual coffee bar with barista coffee and hot drinks and really nice milkshakes ! All very nice. Joe talked us through the car on the computer and said he would bring it round for a test drive. He did this and allowed us to look around the car at our pace and we were not rushed around it atall. He was very knowledgeable and knew everything about the car and clearly took a real interest in the car. We went on the drive and he encouraged us to go longer for the drive. All very laid back without the dreaded sales man talk but remained professional throughout.

When we got back to the car sales we said we wanted the car and because we had literally needed a car the same day he arranged a full valet and the extra paint and seat protection that we decided to buy was applied. This was all swift and carried out whilst we did the paperwork. He worked with us with the figures for the warranty and we were happy and took this out as well.
We were then passed to a lady who did the handover etc and showed us back to the now gleaming car.

They clearly have a very good business model with precise , efficient and streamlined processes from start to finish. Nothing was to much trouble and we couldn’t believe what a great experience we had. The showroom was modern and clean and we were blown away with just how well everything ran.

If you see Joe at west malling you will be with a very nice knowledgeable person who has the passion without being pushy. A perfect example of how salespeople should be Brilliant and we will def be back when we need another car.

18. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Andrew,

Thank you for your amazing 5-star review!

I will pass on your feedback to Joe.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Great communication from the company…

Great communication from the company and very good service at West Malling branch.

8. maj 2026
Uopfordret anmeldelse
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Harvey,

Thank you for your lovely 5-star review!

Kindest regards,
Big Motoring World

Bedømt til 4 ud af 5 stjerner

Bought Hyundai tuscon from wimbledon…

Bought Hyundai tuscon from wimbledon branch branch manager helen was a great lady excellent customer service but next day engine management light came on on car after numerous calls after sales team book with AA garage for diagnose this process took 10 days than finally they agreed to exchange the car so i been to west mailing branch good customer service only salesman was in rush to sell me vehicle without even looking at it properly. Anyways i got new exchanged vehicle now so overall experience i would say is 8 out of 10

30. april 2026
Uopfordret anmeldelse
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Hassan,

Thank you for your review!

We apologise for any inconvenience or disappointment that may have been caused.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Very friendly and professional staff

Very friendly and professional staff, and no hard sales. Would definitely use again, and recommend to others.

27. april 2026
Uopfordret anmeldelse
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Raymond,

Thank you for your amazing 5-star review!

Kindest regards,
Big Motoring World

Bedømt til 1 ud af 5 stjerner

What a waste of time

What a waste of time - I do not recommend. Booked a slot to test drive a car and after waiting 30 mins, I was told I was next but they couldnt say whether the wait would be 5 or 50 minutes. But I could look at the locked cars… I would never buy a car from somewhere that cares so little about their customers

21. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi,

We are sorry to hear you had to wait longer than expected for your appointment. I have passed this feedback on to the management team at West Malling to ensure necessary training is carried out so that this is improved going forward.

Kindest regards,
Big Motoring World

Bedømt til 3 ud af 5 stjerner

Staff was great but I wasn't too happy…

Staff was great but I wasn't too happy with the car I part exchanged for and the price I got for my existing car. Premisis clean professional and welcoming. Car I received few marks and scratches on exterior and interior roof lining bit marked and ripped. Got back very much less then they originally offered me for my car.

23. april 2026
Uopfordret anmeldelse
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Jake,

Thank you for leaving us a review!

I am sorry for your disappointment with your exchange valuation. Our valuation can depend on many factors, and we do value our part exchanges slightly differently from some dealerships, as the majority of cars do go to auction.

I am also sorry to hear that the vehicle's condition did not meet your expectations. We do repair any small imperfections that we can at our prep centre before our vehicles are introduced to our forecourts. Unfortunately, not all scratches can be repaired.

We apologise for any disappointment that may have been caused.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

The person who is serving me was Anoush and Steph.

The person who is serving me was knowledgeable and answered my questions. He suggested many things that I should do. Well mannered and friendly. Anoush is the person who's dealing with the car. Steph is also approachable and knows her stuff.

27. april 2026
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Besvarelse fra Big Motoring World - West Malling

Hi R Carrido,

Thank you for your lovely 5-star review!

I will pass on your feedback to Anoush and Steph.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

I turned up from holiday with no…

I turned up from holiday with no appointment, delt very quickly found my dream car . The experience was very quick and utterly professional ,Syed demonstrated all the aspects of buying and car information and Laura delt with all financial. An excellent experience,thank you all the team at BMW.

24. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Garry,

Thank you for your lovely 5-star review!

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Very professional

Very professional, very honest and polite, it all seemed so effortless , would definitely recommend to friends and family.

24. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Mr Gridley,

Thank you for your great 5-star review!

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Alex was very helpful in how he handled…

Alex was very helpful in how he handled our enquiry and he seemed to appreciate what we were looking for and what our needs were.

16. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Richard,

Thank you for your amazing 5-star review!

I will pass on your feedback to Alex.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Very friendly

Very friendly, went on a Sunday it looked busy and we were seated then seen in a very short time!

19. april 2026
Uopfordret anmeldelse
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Besvarelse fra Big Motoring World - West Malling

Hi Su Walsh,

Thank you for your great 5-star review!

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Vic was great in giving information adn…

Vic was great in giving information adn booking us in for an appointment.
Thank you.

22. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Miss Ita O,

Thank you for your lovely 5-star review!

I will pass on your feedback to Vic.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Good service

Good service, overall experience was great!

18. april 2026
Uopfordret anmeldelse
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Rayan,

Thank you for your 5-star review!

Kindest regards,
Big Motoring World

Bedømt til 2 ud af 5 stjerner

BMW good and bad

Went well to start with.
Nathan was very good answered all our questions.
We went back to buy a car , Nathan was busy..
Joe took over .
We're also told (Joe) the car would have petrol put in , we almost ran out getting to a gas station. Not happy,
Very pleased with the car .
Nathan 5/5
Joe 4/5

14. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Mr Stubbs,

Thank you for leaving us a review.

We are sorry to hear you did not have fuel in your vehicle to get to a local petrol station. This is not the experience we want any customer to have and falls well below the standards expected.

We have passed this feedback on to the relevant management on-site to review and ensure this does not happen in the future.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Great service

The sales executive and handover advisor (Carl & Emiliya) were attentive and extremely helpful. The service and experience were great from start to finish.

13. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Kayleigh,

Thank you for your amazing 5-star review!

I will pass on your feedback to Carla and Emiliya.

Kindest regards,
Big Motoring World

Bedømt til 1 ud af 5 stjerner

Misleading sales tactics of fault cars

We bought a car from Big Motoring World and paid extra for an extended warranty, having been assured it would give us full peace of mind. In reality, it has been the complete opposite.

Less than a year later, the car developed a fault. When we tried to take it back to their Snodland service centre, we were told we couldn’t as it was now over six months and tit had nothing to with them. Had it been within the first 6 months then they would have help but unfortunately they can not and was advised to use third-party garages. We were directed to Kwik Fit and Halfords, but both refused to deal with Big Motoring World. Several other local garages also declined as well.

While speaking to some of  these garages to understand why, a consistent theme came up. Many said they avoid working with Big Motoring World due to ongoing issues—long delays on the phone to third-party warranty providers, difficulty getting approvals, and problems with payments. Some also shared concerns based on their past experience of vehicles coming in with faults shortly after purchase.

We were left without a car for nearly two weeks just trying to find a garage willing to take the job on.

When we finally did, the warranty process was extremely difficult. The insurer required the garage to carry out intrusive investigation work before even considering the claim. While we expected to pay for diagnostics, we were never told we’d have to cover significant strip-down costs just to prove the fault.

The total repair bill came to just over £2,000, and the warranty only covered around £400. We had no choice but to pay the remaining balance ourselves just to get the car back. The entire process took around six weeks, leaving us without a usable vehicle.

Even the recovery company we dealt with had negative feedback about their experiences handling vehicles linked to Big Motoring World, which only added to our concerns.

Overall, this has been a frustrating, stressful, and expensive experience. The extended warranty was sold as comprehensive cover, but in reality it offered very little value. Based on our experience, I would strongly advise others to think carefully before relying on it.

13. oktober 2025
Uopfordret anmeldelse
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Brian,

Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.

I understand from your communication with our After-Sales team that you purchased this vehicle in 2023. Within this timeframe, we did not have any correspondence from you regarding the concerns that you have been experiencing, and in addition to this, you have carried out significant mileage on the vehicle since the point of sale, to make us come to the conclusion that this fault was not developing at the point of inception, which is what you would need to prove. With this in mind, we would not look at bringing the vehicle back to our service centre.

We advise that you get back in contact with the warranty company directly to advise on this.

We apologise for any disappointment or frustration that may have been caused.

Kindest regards,
Big Motoring World

Bedømt til 4 ud af 5 stjerner

Customer service

Customer service: welcoming, professional and helpful.

My only issue is they were meant to get back to me regarding the the value of my car for part exchange but i didn't hear back.

13. april 2026
Big Motoring World - West Malling-logo

Besvarelse fra Big Motoring World - West Malling

Hi Anita K,

Thank you for your review!

We are sorry to hear that you didn't hear from the team. I will pass on your feedback.

Kindest regards,
Big Motoring World

Bedømt til 5 ud af 5 stjerner

Met my requirements and also the sales…

Met my requirements and also the sales person wasn’t pushy to buy a car

11. april 2026
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Besvarelse fra Big Motoring World - West Malling

Hi Mile,

Thank you for your amazing 5-star review!

Kindest regards,
Big Motoring World

Dette er Trustpilot

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