Big Motoring World - Leeds Anmeldelser 

I would like to share my excellent experience with your team, especially Ibrahim and Amy.

From the beginning of the process, Ibrahim provided outstanding support and guidance. He was extremely kind, humble, professional, and always willing to help. He made the entire car-buying experience smooth and stress-free for us.

We would happily give Ibrahim a 5-star rating for his exceptional customer service. He went above and beyond to assist us with every step of the process, including helping us achieve a good value for our old car through the part-exchange service. We were particularly impressed with how easy and convenient the car exchange process was.

Amy was also very helpful and supportive throughout our journey, and we truly appreciated her assistance.

Visited Big Motoring World Leeds on Sunday 7th of June looking to buy a new car was greeted by Khizer who let us know if we needed any help give him a shout once we found a car I liked he made the rest of the process smooth as possible from test driving to then going ahead and purchasing the car he was very helpful, informative and easy to chat to which put us at ease and comfortable. Once we got handed over to Aqeeb for the hand over of the car he also made this process very smooth and informative unfortunately the was an issue with the electrics in the car for the side mirrors so we wasn’t able to pick the car up till the following Wednesday but Aqeeb pushed this forward for us and did all the best he could which we massively appreciated - Absolutely love my new car so a massive thank you to both Khizer & Aqeeb.

DO NOT USE. Test drove a car on the Thursday. I was told it had a small fault with a parking sensor which they would fix. Called on the Friday to let them know I had sold my car (due to their part exchange being too low) and that I would be over in the afternoon to pay for the car and drive away. I was told to secure the car with a £500 deposit which I did and that the sales person would personally take the car to the mechanic that morning so the sensor could be fixed.
I arrived later that day to be told as the car had a fault that could not be fixed that day, I could not drive away with the car. They didn’t even attempt to call me with this information and let me drive an hour there with my small child. I asked to speak to a manager who had the worst customer service I have ever experienced. He had no idea of the deposit I was told to pay and blamed me for knowing about the fault but still arriving to collect the car. I asked for my deposit back which they refunded but there was no apology or attempt at rectifying the situation. I have now been without a car for a week while I try to source one from a reputable dealer. Such a disappointment.

If I could give these 0 stars - I would!
The salesman - fabulous, of course, he's getting a bonus/commission but he was the best experience at this place.

I cannot even begin with the after sales debacle. Collection time - brought my trade in, took reg off vehicle, left over an hour waiting to be told we could not collect the car. Insurance changed, no way of getting home. "you can get a taxi", "we can only compensate £50". This just gets better, came back the following evening, managed to collect the car this time, then the wait for the V5. Ohhh no, they only filled this with the incorrect details! Had to apply for the V5 and pay for this privilege too. Needless to say having just received the V5 this week I would NEVER recommend these. It's been a painful and stressful experience and their customer service is NIL. Be very careful if you are brave enough to go to Leeds branch - there are far more garages around that you would get a much better deal and experience with.

GOOD POINT TO NOTE: if you leave a 5 star review surprising you get a response!!!

Bought extra warranty after being told that they do in house repairs and that I would get a courtesy car whilst car being repaired. (Thats s big lie). I rang up they said id have to ring warranty company, I did they said I had no warranty and they wouldn't ring up these clowns to find out, that I had to do it. I was back and forth with calls for 3 days, then I found out they'd gave me the wrong number for the warranty company. Don't trust these clowns. You have to do all the running about. Only 1 person in after sales office can do the sending of documents they say, so what happens if that person is sick, on dinner, or holidays. Do the calls get logged till that person is back in the office. As I said they are clowns dont trust them

Lovely sales experience, nice chap sold us a 3 year old BMW, sold us extended 3 year warranty. Within weeks started to have issues with the car, 2 years in has become progressively worse. Extended warranty not worth the paper its written on. Staff/ Management at the Leeds site blatantly refuse to offer assistance and state "yes we know our after sales is awful". Terrible customer service, unless you are about to make a purchase. Really wish I hadn't entered in to a finance agreement with big motoring world, once they have made a sale all the nicities stop, they couldn't care less.

From the salesman on the desk eating sweets and looking disgruntled at having to sell me a car to the poor attitude when i asked for the car to independently checked and would they cover any repair costs.

DO NOT use this company they focus on a 200 point check, if its so thorough the car will fly through an independent inspection. As soon as i asked for this was told I need to see the manager, then came back with the worst attitude I've encountered.

The staff need to remember I'm the customer and they are there to sell a service, not to be obstructive, rude and ill mannered.

If could award a - star I would, at all cost.

UPDATE THEY STILL HAVE MY MONEY
Nearly £21k
They’ve had it since yesterday
They promised they would refund it today and I would be contacted.
This has not happened
They have ignored all my requests for an update & confirmation it’s been processed

WHERE IS MY MONEY???
I Will keep updating my review until it’s been received

I have contracted your head office like you asked and you’ve told me you’re investigating my complaint. But why are you keeping my money ? You should not have taken it in the first place

I am now left without a car and unable to purchase another until you refund my money !!!!

Absolutely appalling experience at Big Motoring World Leeds.

We visited on Sunday, test drove a vehicle and agreed to purchase it. We made it clear we would be paying for the car in full and only financing the warranty and tyre/alloy package. A £500 deposit was taken and we were told not to worry about completing the paperwork that day because they were busy. We were specifically told to return on Tuesday evening, collect the car and complete the paperwork then. We were assured it would be quick and straightforward.

We arrived at around 7.30pm at the time the sales guy had booked for us and had to bring our young son with us. We did express our concern at the time about it being a school night and were reassured by him that it would simply be a quick document signing and vehicle handover.

What followed was an absolute shambles.

We arrived, checked in with reception and were told to take a seat as somebody would be with us shortly.

Instead, we were left sitting for well over an hour with no updates, no communication and no customer service whatsoever. On Sunday they could not do enough for us. On collection night, nobody offered a drink, nobody checked on us and nobody even seemed aware we were there.

After waiting and becoming increasingly frustrated, we had to approach reception ourselves not once but twice to ask what was happening. Eventually, we were so fed up that we said if nobody came to see us within ten minutes, we were leaving.

When somebody finally took us into the finance office, things got even worse.

The paperwork had been set up incorrectly. We were initially asked to pay the wrong amount because the warranty and bumper package had been incorrectly added to the vehicle payment that we were paying for outright. We then had to wait again while they corrected their mistake.

Once the paperwork had finally been amended, we transferred the full payment for the vehicle directly from our bank account. We also made the first payment towards the warranty package.

Only after taking our money did the member of staff leave to collect the keys and paperwork.

He then returned and told us we could not have the car.

The dealership did not have the correct documentation required to complete the handover and tax the vehicle.

They invited us in to collect a car that was not ready to be collected. They kept us waiting for over an hour. They processed the paperwork incorrectly. They took full payment for the vehicle. Then, only after our money had left our bank account, they discovered they did not have the documents needed to release the car.

We were later told by their own staff that we should never have been asked to come in that evening in the first place and that the issue arose because the paperwork had not been properly dealt with beforehand.

This was a complete failure of process from start to finish.

The sales manager then came over to try and save the deal. His proposed resolution? A tank of petrol.

After wasting our entire evening, keeping our son out late on a school night, taking our money for a car they could not provide and leaving us with no vehicle, they genuinely thought a tank of fuel was adequate compensation.

We cancelled the purchase immediately.

To make matters even worse, we were promised several emails confirming the refund process and explaining what had gone wrong. Due to poor signal on my phone inside the building, I could not confirm receipt of the emails at the time, but I was assured they had been sent.

We are now home and still have absolutely nothing in writing.

Big Motoring World currently have our money. We have no car, no refund, no confirmation emails and no written explanation.

I have never experienced such a chaotic, disorganised and unprofessional vehicle purchase process. The fact that a dealership can take full payment for a vehicle before confirming it has the correct documentation to legally hand it over is astonishing.

Avoid.

Very good kind

We went to view a be polo at the branch in Morley the man was so rude he told me as a woman to shut up and think about hand bags. He kept referring to me and my partner sex life. When I brought this up with his manager he said we were just being bro’s. THIS MAN WAS IN HIS 50’s. He was rude and the car had issue vissable don’t recommend.

Great experience and excellent customer service from the Sale Guy Kasim Khan

I purchased a Vauxhall Mokka Electric from Big Motoring World in October 2025. Unfortunately, the vehicle has since developed a serious fault and is now completely non-operational.

The car cannot communicate with diagnostic equipment, which indicates a potentially major electronic or control system failure. The 12V battery has been tested and confirmed to be functioning correctly, ruling out a simple battery issue.

What is particularly concerning is that this appears to be a significant defect rather than a problem caused by normal wear and tear. Given the nature of the fault and the age of the vehicle, I believe there may be an inherent manufacturing or pre-existing defect involved.

While the warranty may have expired, consumers are still protected under the Consumer Rights Act 2015 where goods are not of satisfactory quality, durable, or fit for purpose. I have raised this matter accordingly and am seeking a fair resolution.

This experience has been extremely disappointing, especially for a relatively modern electric vehicle.

Their response: As your purchase is now beyond the initial six-month period and there is no extended warranty in place, we are unfortunately not obligated to provide assistance with the current concerns.
In line with the Consumer Rights Act, it will now be onus on yourself to prove these concerns were present at the point of inception, this will need to be via an independent inception for an unbiased opinion from a company such as ACE.
I appreciate that this may be disappointing. While we always strive to support our customers where possible, after careful consideration, we are unable to offer assistance on this occasion.

Friendly and efficient staff, only one problem, slight waiting times, other than that very happy

I had a great experience at Big Motoring World Leeds. There were no high pressure sales and I was free to look at and test drive any cars I wished. Sid was extremely helpful as was Matthew who sorted the finance and car tax out for me.
I got a fantastic deal on a low mileage vehicle and they threw in a 3 year extended warranty at a very reasonable price. I was slightly cautious of Big Motoring World given some of their other TrustPilot reviews, but I have to say, they don’t reflect my experience at all and the extra warranty gave me more peace of mind.
Just a few minor criticisms - even if you’ve booked in an appointment or test drive in advance, be prepared to wait around a lot. For some reason there was lots of back and forth to an office with glass walls that had a lot of people stood around talking in it. Could’ve been legit but it looked very odd and was a tad frustrating, it resulted it me waiting around a fair bit, so knocked a star off for that. The team were very open and honest that they earn commission from the finance and additional warranties. Some of these are genuinely helpful and I opted for the extended warranty which was very reasonable, but don’t be afraid to say no to the extras if you don’t want them.
Also the test drive was only about 10 minutes long around a roundabout and back. Could’ve been a bit longer to get more of a feel for the car.
Overall, very happy with the service I received and the car that I got. I would recommend Big Motoring World and would happily return in the future.

We bought a car from these back in Jan....Had to pay for extra work on the car. From brakea being below 1mm from the day we bought it!. Tyre problems now the air con! Seriously guys dont waste your money here. Waiting on a report back from the garage next step will be the ombudsman... Left a previous review on her when we intially bought the car....You get an automated reply back saying contact the branch....Done all that they dont want to know ..Nothing but cowboys!!

Jack had excellent customer service, he listened to what I wanted and was personable but remained professional.

Excellent customer service from Charlotte Meekcoms, Senior Customer Support Advisor, with regards to a warranty claim. Was kept updated regularly with clear communications and the process for getting our car fixed was hassle free. Charlotte is a real credit to your company. Well done.

Milo our sales advisor was fantastic and we even bought two cars ! Not just one!
Free drinks whilst you wait was an added bonus ! Staff are really friendly.

I rarely leave negative reviews, but the way I was treated at Big Motoring World deserves to be highlighted.
I visited with the intention of buying a car and spent over an hour at the dealership. I test drove the vehicle, discussed the optional extras, breakdown cover and warranty packages, and agreed to purchase the car at the full asking price. There was no haggling and no finance application needed as I was ready to pay in full.
After all of that, a sales manager called Paul approached me and informed me that the car had been reserved online around 20 minutes earlier and was no longer available. This was despite the fact that I had already been in the dealership for over an hour and had agreed to buy the vehicle before he came over.
What made the situation even worse was Paul's attitude. At no point did he apologise for what had happened. Not once. There was no acknowledgment of the time that had been wasted, no attempt to make things right, and no effort to show any understanding of why I was frustrated.
When I challenged the situation and questioned how a car could be reserved while I was actively purchasing it, I was simply told to leave.
The whole experience was unprofessional from start to finish. Spending over an hour going through the sales process only to be told the car is no longer available is bad enough, but the complete lack of apology and poor customer service was what really stood out.
Based on this experience I would not recommend Big Motoring World and certainly would not consider returning.