Big Motoring World - Leeds Anmeldelser 

Terrible customer service. Called to arrange an appointment yesterday evening for today. Told them that I am travelling almost 2 hours after work to come and view the car, if it sells can they please let me know.

They sent me a confirmation text for my appointment at 6pm. Then this morning sent me a confirmation email for my appointment outlining what I must bring with me.

I turned up after work and was asked to take a seat by their computer. A few moments later a man comes to assist and asks why I am there.. They did not even bother checking what car I arranged to see.

When I told him they told me it was sold today. Of course I was extremely frustrated having made a 2 hour trip that cost me around £75 on trains and taxis. They didn’t seem bothered about that and asked what else I want to look at.

The man could not understand my frustration as cars always sell? I understand cars can be sold but I specifically asked to be notified as I will be travelling far which will cost me a lot of money.

I would seriously avoid, its a massive place with hundreds of desks, main motive is making money and not servicing clients. I hear some terrible things about their after purchase service as well so maybe dodged a bullet…

reserved a car last week , paid to have it transferred to the Leeds branch , on arrival to view was astounded that it had not even been cleaned since it was bought in, a strong smell of dog. I can see through some things and was persuaded that if I purchase it will be fully valeted with a 200 point inspection , what a joke!
Test drive revealed a TPMS issue , this was dismissed as needing to be reset . Low and behold its a nail in the tyre and a big chunk out of the same tyre . Refused any responsibility as it is wear and tear . . . less than 24 hours . STAY AWAY this is not a pleasant buying experience , Available Car which used to be on this site were a pleasure to deal with, this bunch of clowns are a poor representation of car dealerships .

Would give 0 stars if I could!! Bought a car 05/03/2026 reported faults within the first couple of weeks (hesitation on acceleration, black smoke and an engine rattle) took weeks for them to sort out a diagnostic after many phone calls and emails which are always ignored. The diagnostic said it needed a new EGR valve. Which we then had to wait for BMW to authorise to have done which was another couple of weeks. The day after the repair we noticed the car was still the same and the repair hadn’t made any difference so again contacted BMW and my finance company as we wanted to reject the vehicle. BMW ignored emails and when I phoned my case worker was never available no matter what time I rung there was always an excuse as to why he couldn’t speak to me (he never once spoke to me in the months this nightmare went on). My finance company stayed in contact with me explaining they were trying to get answers from BMW. Eventually BMW told me to contact the RAC through my warranty (that they make impossible not to purchase due to the price they give for a part exchange which is considerably lower if you don’t take out the warranty) and get them to do a diagnostic to prove the faults are still there, at this point the engine management light was on and fault codes showing mass air flow sensor. RAC came and did a report stating that the faults were there and that I wasn’t to drive the vehicle anymore. I sent this report to BMW who then failed to respond for around 5 days to then tell me that report wasn’t detailed enough and I needed to get my car recovered to and from a garage to get another diagnostic done at my expense which I said no. My finance company sent someone to come and do a diagnostic at my address (weeks had gone by at this point) the report came back stating that the EGR valve had never been replaced and that the car had been sold to me with faults and it was unfit for sale (bearing in mind it should of had a 200 point check before me taking the vehicle). Even with this report BMW stalled the rejection process and just ignored emails and again nobody was ever available to speak with me from the rejection team. I eventually demanded a response and threatened legal action. BMW then said it was my finance company that was responsible for collecting the vehicle. After going back and forth BMW eventually got my car recovered from my address. My finance company refunded me all the monthly payments I had made up to this point (4) after 4 days of collection of the vehicle. but said it was BMW responsibility to refund my deposit within 14 days. BMW tried to stall again with payment by saying they had to wait for an ROA from my finance company and that they weren’t responding so I contacted the finance company myself who said that an ROA was nothing to do with me and should not be holding up a refund and that they had been in contact with BMW that morning. I have finally after 4 months of this and 3 months of the vehicle been sat in my driveway unused I received my deposit back but minus the fee that was paid directly to BMW as apparently an admin fee. I am still trying to get this back! I have contacted the ombudsman as I was left completely without any transport for months, never offered a courtesy car and have had nothing but stress and inconvenience for months as well as been out of pocket. No compensation nothing from BMW. By far the worst company I have ever known. Please avoid them at all costs as the cars are faulty, the staff are rude and literally the worst customer service ever!!

⭐☆☆☆☆
Buying a car from Big Motoring World was meant to be the easy part. It turned into a saga with more plot twists than a TV drama.
The car developed serious faults shortly after purchase, was inspected, rejected, and eventually collected. You'd think that would be the end of the story. Not quite.
Then came the Olympic event: The Great Refund Chase.
Emails disappeared into the void. Phone calls ended with "someone will get back to you." Updates became updates about waiting for updates. I knew the hold music better than my favourite songs.
My finance was unwound, but getting my deposit back became a game of "guess the refund amount." One email confirmed one figure, the next suggested it had changed, but nobody could explain why. Apparently, refunds now come with a surprise ending.
Throughout the process I was left without a car, spent weeks chasing information that should have been provided without asking, and had to do most of the follow up myself.
On the bright side, my email refresh button is now in excellent condition thanks to all the practice.
If you're looking for a straightforward car-buying experience, this wasn't mine. I can only hope no one else has to spend as much time chasing answers as I have.
I sincerely hope the customer service improves because buying a car shouldn't feel like signing up for a never-ending treasure hunt where the treasure is your own money.

This company seems to get quite a bit of stick for their pressure selling and poor aftercare. I can’t comment on the aftercare as I’ve only had the car 1 day (with no issues so far touch wood) but the service on the day was spot on. I almost didn’t travel down to Leeds from Newcastle due to the plethora of bad reviews but I’m glad I did. The car was very reasonably priced and I didn’t once feel pressured to take out any warranty/insurance/car cleaning etc. I simply said no thanks and we moved on. There were some cosmetic issues with the car but I bought it anyway as fixing them would still cost less than comparable cars on the market. All in all a good experience and they even took me to the post office to sort the change of tax class on the vehicle as I didn’t have a car.

Great service , specifically Billy was so helpful that helped me and my wife to get her first car . She was so happy. Happy wife happy man.🤣🤣🤣

Submit a bad review and Big Motor will soon get back to you !

It is always basically the same generic reply. It is a shame Big Motoring World does not put as much effort into preventing these problems and resolving the main issue properly in the first place. I already contacted Customer Care and had to fight to reject an unsafe vehicle, so asking me to contact you again simply avoids addressing what actually happened.
And still NO compensation for the 3 months I was without one of their faulty vehicles.

Staff were amazing. The variety of vehicles they have on sale allowed my wife and I to purchase a great car on a great deal. They are also very fair with part exchange prices.

Absolutely fantastic service from Zak, really looked after me and arranged a great deal.

I’ll likely be going back when I’m due a new vehicle.

Appalling customer service, it was not busy and we waited 50 minutes i asked when we would be seen and the cocky kid said when someone is free then went back to talking with another colleague ans somw young blokes ,with that we got up and left I would not recommend this place at all they need to better the customer experience

Staff to busy talking to their mates and we were waiting an hour and didn't get helped wouldn't recommend

I am writing this review based on my specific and ongoing experience with the Big Motoring World Leeds branch. Based on my ordeal, I strongly advise buyers to be extremely cautious.
​I purchased a 2023 premium BMW, which was handed over to me dirty. Upon cleaning and inspecting the car closely in daylight, I discovered extensive issues on the side of the vehicle. The entire side has undergone a respray which, in my opinion, is of an abysmally poor quality. The paint is covered in popped microbubbles, severe 'fisheye' craters (chemical contamination), and a heavy 'orange peel' texture. To me, these are clear signs of a substandard repair for undisclosed previous damage.
​Additionally, I discovered a major electronic hardware fault: the internal delamination of the iDrive/navigation screen. The car also had an undisclosed dent on the bonnet, a cigarette burn on the seat, and a strong, persistent odour from the air conditioning.
​I feel strongly that selling a camouflaged, poorly resprayed car with failing electronics fundamentally breaches Section 9 of the Consumer Rights Act 2015, which dictates that goods must be of "satisfactory quality". Furthermore, I believe their failure to disclose the major respray prior to the sale violates the Consumer Protection from Unfair Trading Regulations 2008.
​I formally exercised my legal Short-Term Right to Reject under the Consumer Rights Act 2015 within 3 days. However, both the local branch and the after-sales team (specifically an agent named Olivia) refused my rejection. In their written response, they dismissed the hardware failure and the poor paintwork as merely "cosmetic" defects, and demanded a mechanical diagnostic report for bodywork issues.
​Furthermore, after reading dozens of concerning reviews specifically about the Leeds branch regarding their warranty, I decided to cancel the £1,995 warranty product I had purchased. This product comes with a standard 14-day cooling-off period. However, my legal right to cancel was completely ignored, along with my proposal to exchange the vehicle for a similar, more expensive model located at another branch.
​I experienced numerous stressful set-backs and deep frustration at this branch, and I must clarify that this was entirely caused by the local management and not by the front-desk receptionists or sales staff, who remained polite and kind.
​The on-site management, however, was evasive and incompetent. When I visited the branch, the person I spoke with initially claimed he wasn't the manager, only to reveal himself as the manager on my second visit. He demonstrated what appeared to me to be a profound lack of knowledge regarding fundamental British consumer laws. In what I consider a completely absurd move, rather than honoring my legal rejection, he proposed "buying back" the vehicle from me just to initiate a new sale. He stated that he only accepts returns for mechanical and electrical issues, bizarrely claiming that a failing digital iDrive screen is not an electrical problem, and dismissing all my other severe complaints as purely aesthetic.
​Regarding their "RAC Approved Dealer" status, in my specific case, I strongly believe the condition of the vehicle sold to me and their handling of my complaint fell far below the RAC Code of Practice standards. I have officially reported this to the RAC; they have registered my concerns and are now awaiting the outcome of the bank's inspection.
​My finance company (Zopa Bank) has now initiated a formal Section 75 claim, and an independent expert inspection is booked to assess the vehicle for the cancellation of the contract.
​Based on my experience, I felt abandoned when trying to exercise my statutory legal rights. I cannot recommend this branch under any circumstances.

Avoid this company,they sold car with engine and gearbox problems,take car for 3months for repair and ignored all the time,avoid avoid avoid

Missold warranty, DO NOT BUY WARRANTY FROM THEM. THEY HAVE NEVER PAID, PASSED THE BUCK TO WARRANTIES 2000 MIS SELL YOU THE PRODUCT!!!

Zac was really friendly and helpful from the start. He explained everything clearly, kept me updated throughout and made the whole process easy. I travelled all the way from London to Leeds for the car, and the customer service was definitely worth the trip. Really happy with the experience and would happily recommend Zac to anyone looking for a car. Thanks again!

AVOID- AVOID - AVOID
Mis-selling & false advertising.
This company charged me £129 to have a car transfered to Leeds, which I did on the basis of their RAC 200 point inspection pass.
Turns out the car only had 1 key ! Also a deep scratch on the boot.
This was only told to me after an hour & said it was the previous owners fault !!!
The falsly claimed it had passed an RAC 200 point inspection & had multiple keys & bodywork was passed.
They have refused to refund me.
When viewing the car they said I can buy a spare key for £60 .. a lie, the keys are nearly £300 !
Plus I would have had to drive 15 miles to tax it, as they didn't tax cars !!!
They also would not let me drive on any major roads, just round an industial estate !!!
I have complained numorous times for a refund of my £129 & they said not their fault.
I do not trust this company, buy from them at your own risk, the negative reviews speak for themselves.
Avoid at all costs - Cowboys
All my negative reviews I will now leave all over online will cost them far more than £129, thats how thick they are !

REPLY TO THEIR REPLY BELOW ...

You have just admitted in your reply below that the 200 point inspection is to check components are with the vehicle. Then you say it is not used to confirm they are. A Spare key comes with every new car, therefore it is a componant.

You have wrote below .. Quote ... " The 200-point checklist is to check components if they are present with the vehicle; this document is not used to confirm whether accessories are with the vehicle "

The RAC 200 point checklist clearly stated "KEYS" are with the vehicle !!!

Also I notice you didn't try to defend any of my other negative comments above ? No because you know they are all true !

The buying process was made really easy with the initial guy. He left us to look around the car and gave us plenty of time to do this. He made the test drive comfortable and was really nice and chatty. Very knowledgeable about the car. It was a very good experience. The problem was after this. We were left almost an hour once we paid before we had the keys handed over. This really took the shine off the experience to be honest. My appointment was at 3pm and left with the car at 6pm. This is an unacceptable amount of time.

Big Motoring World offers an excellent range of vehicles, and I was able to find exactly the car I wanted. However, my experience was let down by the sales process.

The failure to honour the advertised minimum part exchange valuation significantly reduced my confidence, particularly after travelling a long distance. The pressure to purchase GardX in order to improve the part exchange offer also left a poor impression, and I remain unconvinced that the GardX treatment was fully applied as sold.

Would I recommend Big Motoring World? Yes, because the range of vehicles and pricing are competitive. However, I would recommend that customers consider selling their existing vehicle privately or elsewhere rather than relying on the online part exchange valuation, and I would advise carefully researching GardX before deciding whether it represents good value, as similar paint and interior protection treatments are available elsewhere for considerably less.

I am extremely disappointed with the after-sales service I have received from this dealership.

I purchased my car around 18 months ago and also paid for a 2-year warranty for peace of mind. Unfortunately, from the very first day I collected the car, one of the doors would not lock properly.

Over the past 18 months, I have visited the dealership more than 10 times to have this issue repaired. Each visit involved leaving my car with them for hours, disrupting my day, yet the problem was never resolved.

Eventually, after more than a year, they referred me to a local garage. While that garage managed to fix the original faulty door, another door was damaged during the process and now will not lock from the inside.

When I contacted the dealership again, I was told by someone that because this is considered a "new issue," it would be placed behind older repair requests in the queue, meaning I would have to wait even longer. I find this response unacceptable. The second fault only exists because of the attempted repair arranged by the local garage. It should not be treated as a separate issue that requires me to start the process all over again.

I have wasted countless hours travelling to and from the dealership, waiting for repairs that never fixed the problem, and dealing with the inconvenience of owning a car that still isn't in proper working order despite being covered by warranty.

Based on my experience, I cannot recommend this dealership. The customer service and after-sales support have been extremely disappointing.

Purchased a Volvo XC40 in April and two weeks ago it developed a fault. Still under the 90 day warranty, Customer Service team try and pass the owness on to you, the purchaser to get the issue diagnosed, this is not your problem to solve, and under the Consumer Rights Act 2015, the seller has a responsibility to sort the car for you, where they get one chance at putting the defect right or refunding the purchase price if you decide to return the car to them. Wonder if owners Freshstream buy their cars here! When you work hard to save up to buy a car and it develops a fault which puts the car into safety mode when driving is a disgrace. Lack of response or buck passing emails exchanged from Big Motoring World is so frustrating, I am going legal!!!!!