BetweenBox Anmeldelser 411

I signed up to this service as a possible solution to the issues of Brexit, spurred on by the excellent reviews.
The experience I have had has been dreadful and I may now never see my parcel, which was a one off item from Croatia.
Parcel delivered from Croatia to BB within 48 hours, it then took 2 days to register with them and a further full week to provide a shipping quote. During this time there were no replies to my emails. It was finally posted two days later, but seems to have sat at Lyon airport for days. Eventually today after three phone calls, DPD/Chronopost have said that there was no customs label on it and it will be returned to the sender. They won’t accept anything from the recipient.
I’m guessing I will never see it again and the usual excuses of Covid and Brexit will be used.
Hugely disappointing and costly mistake. Avoid.

2nd and last Update: May 13th

It all worked out. 4 star overall- not perfect but pretty good. Using service like this one involves some risk, and with Covid that makes things more complicated.

The package was delivered today. No problem with custom documentation- the package cleared custom in less than 24 hrs after arrival in the US.

In the end, despite technical problems, Betweenbox was able to deliver what they promise. The package got here safe and sound, and reasonably fast. It took 24 hours to consolidate the items and get me a quote, about 48 hrs after paying the freight charge to get a label, and the package left Betweenbox warehouse 24 hours after the label was created. No storage fee charge for a few days extra of storage, which I appreciate.

I only took one star out for the time period when Betweenbox was having technical problems. Not being able to contact anyone at all during that time does not give me much peace of mind as a customer, especially when the stakes are high like this. When a customer like me has a few items valued at a couple hundred euros and can’t get a hold of anyone at Betweenbox, of course that makes for a very uncomfortable situation not knowing what is going on, wondering if it is really technical problems Betweenbox is dealing with or something worse like going out of business.

Not having any other shipping option during the last 2 weeks except for French postal service is not ideal either. If any problems arised, Betweenbox was not contactable at that time and the French postal service would not answer calls originating outside of France so that created a pretty difficult problem to navigate. I figured out how to reach the French postal service by chat and myFrench is just good enough to get by so I was able to work it out. But that was stressful and not fun.

1st Update, written on May 7th: they update pop up dialogue box on the website every couple days so it looks like they are trying to keep customers informed. They now make Fedex available as shipping carrier so French postal service is not the only option.

May 4th- I got an email response. Took them about 48 hrs to get back to me. (Counting only business days)
May 5th- shipping label created

May 6th- My package departed the warehouse. (I decided to pay anyways just to see, because there is no way the package could leave the warehouse if I don’t pay and worst come to worst I can file a credit card dispute and get it back). After giving it some thought, I realized that if they are really having technical problem their staff would be busy receiving and shipping stuff and answering phone may not be a priority. So I took a chance.

Since April 30th up till now, nobody answers the phone. It seems their phone line is disconnected right now.

They are doing their best it seems, but the situation is not ideal. I would stay away until Covid is over and until they resolve whatever technical problem they have and get their 5 star reviews from new clients.

Original review below:

April 30th - I was about to pay for a shipping label so they can forward my box to me when I log in to their website and found a pop up banner that said they are having technical issues and all packages will be shipped with additional delays.

So I called. Don’t know what is going on. They used to be quick with accepting packages and returning phone calls but now my emails and phone calls went unanswered.

I have a very bad feeling now...

Looks like forwarding companies are all difficult to run well. Stuffs get lost all the time at the other larger companies I checked and I thought I found a gem here....disappointed. Next time I will send to a friend or not buy anything that does not ship to my country. Terrible ...

They lose packages which have been delivered to them. They do not answer phone calls or e-mails. Do not use this service!

They can not ship at the moment and there is not any explanation. Very bad situation.

Do not deliver any article to them... Do not use there service...

Edit: I learned that the company is bankrupt unfortunately...

As the U.K. has left the E.U. I was looking for a company that would transport retail sized consignments from France to England. I found BetweenBox on the internet. The website was easy to navigate and I was impressed with the layout and the number of French retail stores they had links to.

I contacted their customer service team several times via email and always found them very helpful. I was ordering from Yves Rocher and they emailed me reminding me that they could not transport perfume because it is a flammable liquid. It was a good thing they did because I would not have realized this.

The process of setting up an account was easy and the explanations of what would happen to your order when it arrived with them was well explained. If I want retail items from France in the future I would certainly use them again. I have already recommended them to friends in France who might need to send items to the U.K.

Fantastic service. Had no idea what to expect, but had read reviews and trusted the process. Between box was great. (using them again right now)

Very Fast and good response time from Team , they understood my needs and acted accordingly .The fees are slightly higher .Will recommend any one who needs a trust worthy forwarder for your stuffs .

My instructions given is to remove the original invoice on the external package and keep my original invoice inside the sling bag than deposit it into the carton box

But my original invoice was missing. Without the original invoice my item value depreciate tremendously.

I purchased an item from a French boutique which would not ship to my country of residence. BetweenBox was a great solution. It was a bit pricey to ship and took a few days extra but the items arrived safely and it good condition. I would use their services again! Thank you.

I would highly recommend Between Box. I wanted some Hermes items that I could not find in the US. I was easily able to have the items shipped to Between Box. Between Box was great. Exceptional communications. Swift shipping to US. They combined two orders without a glitch. I was nervous about shipping expensive items, but it went so well that I will definitely use the service again.

What else can i add? Their service is the best out there and i used many times and they know their job.Thanks you Between Box 🤟😎

Excellent service, easy to use, but a bit pricey.

Fast, efficient, and well-priced.

I have used them 3 times so far. On the third time, they did not take photos of my items even though they are supposed to. They are slow to update the packages. They are slow to evaluate the packages and repack them. They overcharge a lot. 177 Euros for shipping of a hat and 2 small accessories. I would've paid no more than 60 euros with my last freight forwarder. Their website is also archaic. Comparisons on price cannot be made properly. And the worst is that someone else's package turned up in my inbox during my second time using them. If I was dishonest and shipped it as my own, the person would not have gotten their package. Of course I brought it to their attention. This is my last time using them. Expensive, slow and careless.

Amazing service - very fast turnaround and everything well packed. An essential business to mitigate the disaster of Brexit!

Great communication but not enough options on cost, wasn't expecting the only option to be 90 euro from France to UAE for about 1.5 KG

First I was a bit scared to use a package forwarding company since I wanted to order products of a value of more than 2000 EUR. Then I gave it a try with betweenbox since they had the most ratings on trustpilot and everything went smoothly. It was perfect. You dont have to worry when using this package forwarding company.

Just one thing they can improve: Add VAT to all prices from the beginning. Or show two prices, without VAT and VAT included.

I will definitely use this company in the future when I have to order from France.

Top Service

Easy, friendly helpful,reliable and honest, I would highly recommend this service
Thanks again for your excellent service