Been a loyal customer for 4 years and now the site is not approving my withdrawal. Historically withdrawals took 3 days. My first withdrawal of 2026 took 3 weeks. My second withdrawal 5 weeks and now... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had in inquiry yesterday about 500$ that had to be withdraw from a few months ago. I won it by playing slots and betting. I deposited less, around 50$. I let it there because I had issues withdr... Se mere
Jag har använt Betplays ett tag, och jag uppskattar mångfalden av evenemang de täcker. Från sport till socialt viktiga händelser, det finns alltid något att satsa på. Den detaljerade uppdelningen av o... Se mere
Virksomheden har svaret
How are they even in business!?!? Another Mickey mouse casino, 7 days and withdrawal is still pending. Support says it takes 5 full business days not including weekends or the day of the withdrawal,... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
BetPlays is an all-in-one platform that brings together a wide range of gaming activities like sports, e-sports, live games, TV games, fast games, and skill games. Our platform is designed to offer a seamless and enjoyable gaming experience to players worldwide. We take pride in providing an immersive gaming experience and strive to make every moment spent on our platform a memorable one. BetPlays offers a dynamic gaming experience that combines both casino gaming and sports betting. With an impressive selection of casino games and a vast array of sporting events, our platform is a comprehensive and exciting destination for those seeking varied gaming experiences.
Kontaktoplysninger
Storbritannien
- reviewsta@betplays.com
- www.betplays.com
1,5
Dårlig
324 anmeldelser
Har besvaret 30 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
incompetant, lying and frauds.
i have been using BetPlays for over a year without much issue. after winning a good chunk of money over that time i made som withdrawels which took around 4-5 days after having to contact customer support about it. the last time i did withdraw money was a few weeks ago which was only around $315 i waited 14 days, did i recieve my money after that? no. on that 14th day i contacted customer support about it and they said they escaleted it. an hour later i recieve an email saying i broke their TOS, specificially accusing me of having multiple accounts and money laundring lol. i also had another $50 in real money to play with. they suspended my account and nothing was paid out, i have screenshots of it all, and plenty of evidence that i have provided to their license holder. they have some of the best offering in sports betting and great bonuses but its almost impossible to get your money out of the account and if you win too much they'll ban you. take legal action and complain to the license holder. by law they can lose their license if they recieve too many complaints. customer support also refused to provide me with info about my account. do not get blinded by the bonuses, you will not be using this site for long if you win a good amount over time. use other sites instead
5. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Tobias,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Absolut a real nice online casino
Absolut a real nice gambling experiience, easy and with a löst of New Promotions. Customer Service a1+, in my Case Daniel ist mein Support, with Promt help, respectfully, and Patience. He really Take Cares, great Client Assistent. I can Just give⭐⭐⭐⭐⭐ plus .
11. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Andromeda,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that Daniel provided excellent support. Enjoy your time with us!
Best Regards,
BetPlays Team
SCAM!
SCAM!! This ‘online casino’ keeps coming up with multiple excuses saying they cannot pay out to my country (New Zealand). Which is a load of crap. I was too late to read reviews where others have experienced this and I am beyond done with all the excuses. DO NOT USE THIS SITE!
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Lauren,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Scammers scammers Criminals!
Scammers scammers, please stop using them, they always blocked winners They blocked my account immediately after placing a withdrawal of 93 USD.
THEY ARE CRIMINALS, tell your friends and family to keep off. They don't pay winners
My username is Udih2020
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Eugene,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
BEWARE these are all fake positive…
BEWARE these are all fake positive reviews. You deposit… your money is lost. Formal complaint with documentation has been filed with local authorities.
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear George,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Daily 20k Tournament - non-payment of prize
Hello, BetPlays Team.
I won first place in the Daily 20k Tournament, as confirmed by the message in my account (screenshot attached). However, the promised prize was never credited to my account.
My details:
Nickname: DJCENT
Account ID: 12721673
Tournament name: Daily 20k Tournament
Confirmation of victory: (screenshot attached)
Please clarify the reason for the delay in payment and immediately credit the prize won. If the problem is not resolved soon, I will be forced to contact gaming regulators and player protection platforms.
I look forward to your prompt response.
Best regards,
DJCENT
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Djcent,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Betplays Top gaming site for this Canadian
I have been with betplays for about 6 months and my experience is awesome. I have a personal account manager and he treats me well. DANIEL goes above and beyond the call of duty for me with bonuses and free spins. Withdrawals are easy and quick and bonus wagering is lowest of Many of the sites that I play Thank you Betplays
5. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Nathan,
Thank you for your kind words! We're delighted to hear about your positive experience and that Daniel has provided excellent support. We appreciate your loyalty!
Best Regards,
BetPlays Team
BETPLAY FINALLY PAID ME
Hello everyone, I am writing this review in regards to betplays being a scam as many are. I am trying to withdrawal money and they asked me to wait 5 business days. After I've waited 5 business days they told me that they have escalated it to the department. They did not tell me a time frame of how long. I have already reported this to curacao e-gaming and I encourage you all to do the same. I will also make a reddit forum about this so many of us can discuss there and warn people. If I ever do get paid out I will update everyone here.
***06-05-2024**
UPDATE I GOT PAID TODAY! Finally after contact customer support I got help and got paid. The amount was not much, but I got paid in the end thanks betplay.
5. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear superman,
We appreciate your patience and your update. We're glad to hear that your issue was resolved and that you received your payment. If you need any further assistance, feel free to reach out.
Best Regards,
BetPlays Team
Will I ever get my money
Will I ever get my money? Judging by the below reviews it's not looking promising. I’ve had my withdrawal pending for well over 5 banking days after being told withdrawals happen within 5 banking days. I’ve spoken with customer service reps online and each time they assure me that the matter has been “escalated” with “priority”, but still, no sign of any money in my account. I’m starting to lose hope, so it looks like I might need to contact their licensing authority to make a complaint. If I get my money, I’ll update this review accordingly.
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Soraya,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I have won over 18,500$ On Betplays.
Username: abdijames
I have won over 18,500$ On Betplays.
Sent them all the Documents, everything was Legit and they gave me a Hard Time Regarding the KYC Process.
After waiting 5 days for the Withdrawl period to end. They Sent me an email saying they will not be paying any of my Winnings and That i have Broken rule 3 and 9. Which was Duplicate Accounts and Cheating.
THEY SHOWED ME NO PROOF.
My friend made an account and won 12200$ and they said THE SAME THING.
This is actually disgusting and so sad because i had plans of paying off my Mortgage with my winnings but now i got Scammed. I am feeling suicidal after this. I hope you guys stay far away from this scam Company.
3. juni 2024
Besvarelse fra BetPlays
Dear Davidjohn,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Stay away from bet plays, they will not pay out
I've used this site to place sports bets for the past month and a half. I signed up and deposited $500 to make use of a deposit match. I realized shortly after that I would need to rollover $8k and placed bets every day hoping to accomplish that. After a few lucky hits I ended up accomplishing that task and ended up with $1300 in my balance. I went to withdraw $1000 and was told I had to verify the account. I'm not sure why there was no verification required to begin with but I complied. I submitted more than 5 documents requested and after a week was verified. I requested the $1000 yet again to be withdrawn as I wanted to keep playing but did not want to leave such a big amount sitting there and it was pending since May 28th. This morning I received an email saying they believe I violated their terms of service and as such have not only declined my withdrawal but closed my account and seized my money. They said to take it up with customer service but every reply I sent was met by a scripted reply telling me I violated their terms. I did not. The terms they say I violated were multi accounting (I never created or used more than one bet plays account, my own) and that I violated their condition of cheating, colluding, or fraud. No idea how as I did no such thing. From other online reviews I've come to the conclusion this is a total farce and they will find any and every excuse not to pay out. Please avoid.
4. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Daniel,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Don’t believe any of the good reviews
Don’t believe any of the good reviews on here. They’re paid shills.
Don’t give these thieving criminals anything. They made me jump through hoops to get verified. It took me 3 months and 15+ attempts.
Once I got verified, they closed my account and stole my money. They claim on broke their rules. They did not provide me with proof and cut communication.
They can and will close your account and steal your money when you try to withdraw.
Their tos states they can close your account for minor things.
Be careful and save your money. Even if you win you won’t be able to withdraw. Betplays is a scam.
3. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Vik,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Non fidatevi, truffatori
Non fidatevi.
Avevo vinto 5000 euro e dopo aver aspettato 15 giorni mi hanno detto che ho violato dei termini e che le vincite non verranno pagate.
Sono dei ladri e basta. Da denuncia. Vergognosi
21. maj 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Caro Gabriele,
Grazie per averci segnalato questa situazione e ci dispiace sinceramente per l’inconveniente che hai riscontrato. Prendiamo molto seriamente queste segnalazioni e siamo impegnati a esaminare attentamente la questione.
Per aiutarci a risolvere il problema nel più breve tempo possibile, potresti fornirci maggiori dettagli sulla tua esperienza, come il tuo ID account e qualsiasi informazione rilevante sulla transazione? Ti assicuriamo che ci impegniamo a rispondere alle tue preoccupazioni e a prendere le misure necessarie.
Il tuo feedback è essenziale per mantenere l’integrità della nostra piattaforma e apprezziamo la tua collaborazione.
Cordiali saluti,
BetPlays
Betplays Fraud
Hi there, I want to inform you that Betplays is a fraudulent site that doesn't pay it's customers when they win . I put a parlay on sports and I won but they are not willing to pay me, they are making excuses on why my bet was not valid. I have screenshots of my winnings and they are still not agreeing to pay me.
2. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Justin,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
this is scam worst betting site k…
this is scam worst betting site k everytime you witjdraw they will keep asking documents.i closed my account because i cant even get my winning they ask so much documents.scammed
27. maj 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Rimberto,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Read before signing up
I always thought these 1 star reviews are just some angry cheaters getting caught but it changed today when Betplays locked my 8600 euros (4500 deposit) for made up reasons. I've worked in gambling industry for more than 10 years and been betting myself for long time and never experienced anything like this
If you are sportsbettor don't signup as there is great chance of Betplays simply taking all your money if you win, they are more than happy to let you play if you lose though! I won my money on NBA player markets just for reference.
Also Curacao gaming doesn't care about any of this if you think that the BS licence will somehow protect you. I will pursue legal action myself and see where it goes but i hope that at least 1 person will avoid registering on this website
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Kristjan,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Fraud
May 1st, 2024.
Appears that my girlfriend won 30 000$ on a game. she had to verified her account. Everything has been done properly. 2 days later, myself made an acocunt on Betplays. I have a total different adress than her which I could go play thinking that everything will be fine. I put 50$ in and lost it. the next day, they sent an email to my girlfriend saying that she frauded the system by making an extra account which is not true. They took all her wining from her accounts and suspended her account. We have spoken to the support chat, they said that there is nothing they can do about it. my girlfriend asked them to call her, they called her with a number from ontario. she missed the call so she called back on the same number. No answer, 30 minutes later, we received a call by the same number, the guy was all confused, it was a random guy that just woke up and had no idea what was going on. THEY USE HIS PHONE NUMBER TO CALL US. Why would they do that???? that is unacceptable, using other people’s phone number is literally a scam.
They keep telling us that we’re frauding by using the same IP adress. What if 100 people lives in condos and the wifi is inclueded? 1 of the 100 people win 50 000$ and someone in the building goes and play. there you go FRAUDING. It is NOT FRAUDING. they’re frauding. ANYWAYS DONT USE BETPLAYS WORST GAMBLING SITES.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Zachary Belanger,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
Scam! Avoid at all costs!
This website is a complete scam. They cancel your sports bets after you've won. Complete dumpster fire of a sportsbook.
UPDATE: Not only did the operator void winning bets, they're now refusing to return my initial deposit after closing my account. AVOID AT ALL COSTS!
29. april 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear David Mikula,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
AVOID THIS SITE
AVOID THIS SITE. The system is glitchy especially on the sports bet side of things. Sports bonuses don't dissapear once lost so I've had to manually cancel them (after I lost). I had a parlay under pending bets the entire time and it hit for $1100 only for it not to get paid out and told that I "canceled it." Yet I have pictures to show that the bet was still pending but now there is "nothing they can do." AVOID AT ALL COSTS. Please find another site, literally any other site.
26. april 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Klut,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
the moment I got my bonus I played it I…
the moment I got my bonus I played it I won and I was never credited and they told me that I played with their bonuses when that's not true.
22. april 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Guich,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.