Been a loyal customer for 4 years and now the site is not approving my withdrawal. Historically withdrawals took 3 days. My first withdrawal of 2026 took 3 weeks. My second withdrawal 5 weeks and now... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had in inquiry yesterday about 500$ that had to be withdraw from a few months ago. I won it by playing slots and betting. I deposited less, around 50$. I let it there because I had issues withdr... Se mere
Jag har använt Betplays ett tag, och jag uppskattar mångfalden av evenemang de täcker. Från sport till socialt viktiga händelser, det finns alltid något att satsa på. Den detaljerade uppdelningen av o... Se mere
Virksomheden har svaret
How are they even in business!?!? Another Mickey mouse casino, 7 days and withdrawal is still pending. Support says it takes 5 full business days not including weekends or the day of the withdrawal,... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
BetPlays is an all-in-one platform that brings together a wide range of gaming activities like sports, e-sports, live games, TV games, fast games, and skill games. Our platform is designed to offer a seamless and enjoyable gaming experience to players worldwide. We take pride in providing an immersive gaming experience and strive to make every moment spent on our platform a memorable one. BetPlays offers a dynamic gaming experience that combines both casino gaming and sports betting. With an impressive selection of casino games and a vast array of sporting events, our platform is a comprehensive and exciting destination for those seeking varied gaming experiences.
Kontaktoplysninger
Storbritannien
- reviewsta@betplays.com
- www.betplays.com
1,5
Dårlig
324 anmeldelser
Har besvaret 30 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This company steals peoples winnings
I have been playing on betplays for about 2 years. After 1 year they invited me to their VIP program. Recently I went on a winning run and got my account to 41k CAD.
My limits where cut so I went to withdraw my money. After about 5 days I was getting concerned that my withdrawal hadn't been processed because on their site if you are in the VIP level it says it will be processed in 72 hours. I contacted the VIP team and they assured me everything was fine, my funds are safe and there is nothing to be concerned about.
2 days later I get an email from betplays saying they have blocked my account and they will not pay me my winnings. They claim I broke rule 3 (multi-accounting) and rule 9. (criminal activity). When I ask them to explain how I broke these rules they don't explain anything and have since refused to reply to my messages even though on their gambling licence it says they have to provide communication to its players.
On the multi-accounting, I only ever opened 1 account, my bets are unique in that I did a lot of betting on live Australian rules so I am certain there wont be one account with the same bets as me.
On criminal activity, I have never been involved with criminal activity and have a clean record so I honestly have no idea what they are talking about nor will they explain.
I emplore people not to play on this site as I can see the same thing has happened to others who have left reviews here.
My player ID: 6386948
Betplays if you are reading this, please just save everyone time and just pay me my winnings. Since I was concerned you were not going to pay me I have screenshots of everything, it's all documented.
Update: Betplays responded to this complaint again asking me for my account ID even though my account ID is in the complaint. These are the games they play. They absolutely have all my information. If I go on to their live chat, their agents just close the chat without responding. Reading all the other reviews on here, they are stealing other peoples money too and its all an identical process. Everyone is magically breaking the exact same terms without any proof being provided. Betplays owners are committing massive fraud and stealing people's winnings, they should be thrown in jail, these people are criminals!
7. september 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Prashan,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
They have stole 24k from my account because I won at sportsbetting!
Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds
Dear Betplays Legal Department,
I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.
I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.
I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).
Please be advised of the following:
No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.
No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.
Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.
Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.
Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.
I hope this matter can be resolved amicably and promptly.
Sept 19th: They answered this thread as if they do not have records of my account lol. Of course, they closed it. I have screenshots of my avcount with the balance and every teansaction made on there. Including doenloaded trannscripts of the staff interactions with me and email. It's incredible to see them blatantly lie on this platform. After speaking to my lawyers, without giving away sensitive information, Betplays has several lawsuits against them already. They should be shut down.
15. september 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Mathieu,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Guys stay away from this casino
Guys stay away from this casino. When you win they block you and tell you that you violated some policy. They also claim that they will reimburse your original deposit which they keep giving you all kinds of excuses. They are scammers. They will probably respond to this and say they dont have this email on file
23. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Costa,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I won 19,000 euros, account suspended
I won 19,000 euros. And when I tried to take out they said I have violated two rules. Rule regarding multi account and 2) tried to cheat rule. None of those are true. They suspended my account. I guess they don't want people to take out a lot of money when they win with little deposit. Scam! So disappointed. And when I ask they say "decision is final" without providing any proof to anything! Sent a complain to licensor.
9. september 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Sina,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Blocked account with 1800+ euros
Blocked account with 1800+ euros
After 1st try to withdraw funds, they asked 5 days to execute it, and then more 5 days after asking 1 more time simple passport copy, and then after more 6 days just blocked the acc
---
Dear Customer,
After a thorough review of your betting activity, we have identified a violation of our General Terms and Conditions, leading to the suspension of your account. Consequently, any pending winnings will not be paid out.
The matter has been carefully reviewed by the relevant department, and the decision is final. Please be advised that this case is now considered closed, and further correspondence regarding this issue will not be addressed.
Thank you for your understanding.
Best regards,
BetPlays Team
+ reply to Betplays below
---
Of course now i dont have because u deleted it after my attempt to withdraw
9. september 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Andrey,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I won $500 last night
I won $500 last night, now I have been blocked. I can’t gain access to the home page. No way to get my winnings.
29. august 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear marty,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Besvarelse fra BetPlays
Dear Isabella,
Thank you for your kind words! We're thrilled to hear that you find our casino to be of high quality and appreciate the bonuses and pokies we offer.
Best Regards,
BetPlays
Szégyen,szanalmas,gusztustalan…
Szégyen,szanalmas,gusztustalan oldal..bónuszokkal még lehet játszani,de minden befiezetett összegnél max 10% az RTP..soha nem tudok szinte plusz összegbe menni ha befizetek,csak egyre gyorsabban fogy el mindig az összeg..nem lenne szabad ezt és ehez hasonló oldalaknak emgedélyt adni..azonnali vagyonelkobzást és hőrtönt kellene kapjanak ha igazságos lenne a szolgáltatás,de mint tudjuk van az a pénz amiért bármit meg tudnak benni néhányan..szégyen ami ma megy online casinóknál
21. august 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear R N,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I won't trade a quality time-tested…
I won't trade a quality time-tested BetPlays casino for any other, unless it goes bad. Respect!
7. maj 2024
Besvarelse fra BetPlays
Dear Lucas,
Thank you for your positive feedback! We're delighted to hear that you value our time-tested quality and are satisfied with your experience. Your trust in us is greatly appreciated.
Best Regards,
BetPlays
the company is a fraud
the company is a fraud! don't play because they don't give you the money you win! report everyone to the licensing authority and electronic crime! fraud
18. august 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear George,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
A large selection of pokies
A large selection of pokies, fast support, nice bonuses, and many working ways to withdraw money and deposit funds. Withdrawals and deposits time not more then 5 business days as per T&C , but they sent it even faster.
29. maj 2024
Besvarelse fra BetPlays
Dear Noah,
Thank you for your kind words! We're thrilled to hear that you enjoy our large selection of pokies, fast support, and efficient transactions. We strive to provide a seamless experience for our players.
Best Regards,
BetPlays
Don’t play here
Don’t play here - just simply way better options.
They say “up to five days for a withdrawal” good luck lol - it’s gonna succeed and you may not even see it, I’m still waiting myself.
The support is miserable, they don’t help in anyway and will ask if you need any more help without actually helping.
This place is so behind, and it’s so offshore you can find any other modern day casino and you’ll get way better results.
Avoid this place - literally I’d be amazed if I need a dime.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear djay,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I am playing and winning some small…
I am playing and winning some small amount but they closed my account they say i violating the site but they can explain why and even my own money dor deposit they did not give it back this site is scam don't ever create or used this betting site
28. juli 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Allan,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Scammers
Scammers! Deposited $650. Was told my max bet allowed was $13.86 and had to make about 50 bets to be able to make a withdrawal. Got account verified and they stated I was money laundering with no evidence; suspended my account permanently; and stated no remaining monies ($493) would be paid. Use Canadian companies only.
Stay away folks.
Best
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Cole,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Don't follow the Responsible Gaming…
Don't follow the Responsible Gaming Rules and do not provide the funds on time. Scam!
4. juli 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Samrath,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Malviventi a piede libero...
Malviventi a piede libero...
Attenzione a questi criminali!!! Non pagano le vincite!!!! Hanno chiuso l'account e confiscato 5000 euro!!!! Quando vinci somme importanti ti bloccano con la scusa assurda di aver violato i termini e le condizioni....sporgerò denuncia alle autorità
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Gentile Tuzek,
Grazie per averci segnalato questa situazione e ci scusiamo sinceramente per qualsiasi disagio che hai vissuto. Prendiamo queste accuse molto sul serio e ci impegniamo a indagare a fondo su quanto accaduto.
Per aiutarci a risolvere rapidamente il problema, potresti fornire ulteriori dettagli sulla tua esperienza specifica, come il tuo ID account e le informazioni relative alle transazioni? Ti assicuriamo che siamo determinati ad affrontare le tue preoccupazioni e a prendere le misure appropriate.
Il tuo feedback è fondamentale per aiutarci a mantenere l'integrità della nostra piattaforma e apprezziamo la tua collaborazione.
Cordiali saluti,
Team BetPlays
Garbage casino....zero payouts
Garbage casino....zero payouts. Closed this down 3 times and they never shut off my account. Cheaters....
29. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Jer,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Excelente experiencia de juego
Excelente experiencia de juego , asesorado de una manera muy amigable por Daniel muchas gracias por todo
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Santiago,
Gracias por tu comentario positivo. Nos alegra saber que tu experiencia de juego fue excelente y que Daniel pudo asesorarte de manera amigable. ¡Disfruta!
Best Regards,
BetPlays Team
I had the best experience at betplays…
I had the best experience at betplays thanks to Daniel, he’s been incredibly helpful and supportive always giving an extra push with whatever he can, I will stay true to the site and continue to recommend it for as long as Daniel is there
25. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Rafa,
Thank you for your kind words! We're delighted to hear that Daniel provided such great support. Your loyalty means a lot to us.
Best Regards,
BetPlays Team
Did a deposit offer through REVu to…
Did a deposit offer through REVu to deposit on their site. They told REVu I didn't click through their link to register (the only way to get to their site, unless you manually type it in, which of course I didn't do). I will be posting on every single site I can think of calling this company a 100% scam.
19. juni 2024
Uopfordret anmeldelse
Besvarelse fra BetPlays
Dear Tommy,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.