BergHOFF Eurocast Cookware Anmeldelser 

I purchased a pan a few years ago at an exhibition and, over the past year, it developed a fault which led to the surface peeling off in places. Despite only having the reference from the show Berghoff quickly accepted the issue was within the warranty period and asked me to send the pan back. They have confirmed a manufacturing fault and agreed to replace the item with the minimum fuss.

Really fast service and simple ordering process on-line

We ordered a Bergoff Stir Fry Wok. It is labeled as induction compatible. It didnt work on our induction hob. We contacted the seller Eurocast, they acknowledged that it doesnt work on all induction hobs as it has a very small base, and so needs an even smaller induction plate. This is not made clear at point of sale.
They offered to replace it with a larger pan, but we had to pay postage to get it back; despite that they had sold us something taht didnt work.
Customer service has been hopeless. Avoid buying this product unless you know it will work on your hob.

Definitely good quality cookware. Came well packaged. Good care and cleaning advice given. We had one issue with a lid handle, the edge was a bit sharp. Contacted customer services and they sent out a new handle within five days. Thank you and so far very pleased with our purchase.

Excellent service. Customer service staff were very polite and knowledgeable. I went to the ideal home show and bought a set of pans. When I got home I found I had 2 identical frying pans. They were very busy so could see how it happened. Rang and it was replaced within 24 hours , cannot ask for any more than that!

High maintenance pans, do not buy if you want something that will last without regular care. You need a strict cleaning regime to look after the non stick and these didn't make it to 2 years. A massive waste of money. Very disappointed

Very helpful, efficient service. Friendly staff. Good quality product too.

Emailed Berghoff about a faulty lid and received a call back within a couple of hours. Absolutely excellent service. Replacement lids being sent.

I bought a frying pan which was a lethal weapon. The rivets holding the handle on came flying off like bullets and almost took my eye out

The manufacturer as ignoring my communications

Easy to order replacement glass lid arrived in good time well packaged

My pans are starting to wear out after around 15 years hard use. They’ve been in the dishwasher and I’ve occasionally used metal on them. Now the non-stick is starting to fray on a couple of pans from my large set, so I came onto their website to check what the coating was and it doesn’t contain forever chemicals

The pans I’m buying to replace the worn out ones cost 3 times as much

Half my set are still in really good condition and I’m keeping all the glass lids. They’re all still good after 15 years

Overall really really happy with the pans. I never expected non-stick to last this long.

These are truly amazing. I bought a full set of pans about 20 years ago. I have used and abused them over those years and they are still functioning well. I decided to buy two new frying pans, 20cm and 23cm. What a dream. The non stick surface is remarkable. No oil needed. Nothing sticks. As advised, I now wash the pan in soapy water with a soft dishcloth as soon as I finish cooking in it. It’s so easy! Dry the pan with a damp, clean dishcloth and it’s all done. Low fat/ calorie cooking because you do not need fat or oil to cook. The instruction say to use the glass lid when frying eggs to maintain moisture. I didn’t think this would work but it does. I have a full set of lids but have rarely used them. From now on I will. I would recommend these products to everyone. They are an investment as they last so long. They look stylish too and can be used for any form of cooking method (gas electric etc) , and they can go in the oven if you unscrew and remove the handle. What’s not to like?

Bought a 26cm saute pan to replace an old one. It's exactly what I was after and lighter than my old one (when you don't use the lid). It's huge too, ideal for what I was after.
Two days after I bought and before it was delivered, they had a 10% off sale. I contacted them and they swiftly reimbursed me for the savings - even more value for money, thank you.

I placed an order for some spare parts and after the purchase I realised I’d put the wrong delivery address (silly me), I contacted them through email asking to have the delivery diverted, first thing the next day I received an email from Jacquie stating she had rearranged so my order was sent to the correct address, very polite and efficient, I’ve had this problem before with other companies only to be told ‘it’s your mistake and not our problem’, Jacquie was the most helpful and polite I’ve ever come across and I would have no hesitation advising people to buy from them.

I had bought x2 products but then struggled to register them both. The response was quick and efficient and sorted out the registration for me.

Great customer service after a wok was not compatible with my hob. Replacement provided without fuss.

Great customer service

I've had my previous saute pan from you for 12 years. When the surface degraded I tried other pans but none were as good so reordered with you. The pan is excellent as I knew it would be.

Fast delivery.
Product meets expectations.

Just what I ordered though the detachable handle is a bit difficult to locate with the pan