Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... Se mere
Virksomheden har svaret
Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... Se mere
Virksomheden har svaret
great price fast delivery ordered mon arrived tues plumber asked for bellabathrooms adress for futher clients thanks very mutch all best baz
Virksomheden har svaret
Virksomhedsoplysninger
Om Bella Bathrooms
Skrevet af virksomheden
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Skrevet af virksomheden
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Kontaktoplysninger
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Storbritannien
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,6
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service and item
26. juni 2026
Besvarelse fra Bella Bathrooms
Hi Helen
Thanks for the 5 stars and feedback, I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Besvarelse fra Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, we're glad you're happy with your purchase.
Kind regards
Bella Bathrooms
Once again brilliant service
Once again brilliant service . Only needed something Cheap and small from them . Still exactly the same service from them .
19. juni 2026
Besvarelse fra Bella Bathrooms
Hi Christian
Thank you so much for leaving us such a great 5 star review, we're truly grateful.
Kind regards
Bella Bathrooms
Good quality
Good quality product at a reasonable price. Delivered at a reasonable speed.
23. juni 2026
Besvarelse fra Bella Bathrooms
Hi Andy
Thanks for leaving us a 5 star review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Great Price & Product, with quick delivery
Great Price. Fast Delivery. Can’t fault the customer service
10. juni 2026
Besvarelse fra Bella Bathrooms
Hi
Thanks for the 5 star review; we're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Delivered different product to that…
Delivered different product to that which was ordered, it was apparently "the new version" but did not look like the one as advertised. No notification or attempt to rectify
17. juni 2026
Besvarelse fra Bella Bathrooms
Hi David
I'm sorry you're not happy with the item you received. The product code is the same and the only difference is cosmetic with the new version of the tap having the H and C markers, whereas the previous one didn't.
You asked if we were able to source the old version, or else you'd keep the one you received but unfortunately, with them not being made in that style any more we are unable to get it. You were offered a return, which still stands. I'm sorry, it's not that we didn't attempt to rectify the issue, we are unable to give you the resolution you requested as the item is no longer produced.
Kind regards
Bella Bathrooms
Kerbside delivery strikes again
OK, I didn't actually see the product I bought but the algorhythm has sent me this review request. I didn't complete the order for a bath as, with many companies, they only do kerbside deliveries and you are supposed to get the item into your house. This is now common practice and to me unacceptable. If you're paying for something plus delivery, this is poor service. However, they were easy to contact and refunded me right away.
16. juni 2026
Besvarelse fra Bella Bathrooms
Hi Deirdre
I'm sorry you had to cancel your order due to it being a kerbside delivery. Unfortunately, some of our larger items are delivered by third-party couriers on a pallet on a kerbside service, a bath being one. They will often get the pallet onto a customer's driveway or into a garage, but as you advised, you have a steep garden and live on the first floor, so they could not get it any closer to your property than kerbside.
Kind regards
Bella Bathrooms
A classic style comfort WC and low…
A classic style comfort WC and low level cistern delivered exceptionally fast
15. juni 2026
Besvarelse fra Bella Bathrooms
Hi
Thanks for the 5 stars review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Good service price and delivery
15. juni 2026
Besvarelse fra Bella Bathrooms
Hi Sandra
Thanks for the 5 stars and great feedback, it's really appreciated.
Kind regards
Bella Bathrooms
Excellent service once again!
15. juni 2026
Besvarelse fra Bella Bathrooms
Hi Sybil
Thanks again for the 5 stars, it really does mean a lot.
Kind regards
Bella Bathrooms
Besvarelse fra Bella Bathrooms
Hi
Thanks for the 5 stars, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Besvarelse fra Bella Bathrooms
Hi Gavin
Thanks for the 5 stars and great feedback, they're really appreciated.
Kind regards
Bella Bathrooms
A pleasure to deal with
A pleasure to deal with. Good, old fashioned, customer service. Prices were excellent and their delivery service faultless.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Bella Bathrooms
Hi Stephen
Thank you so much for the 5 star review, we're thrilled you're happy with the service you received.
Kind regards
Bella Bathrooms
great customer service
great customer service, had our previous purchase record and made ordering the correct part easy. Speedy delivery as well.
12. juni 2026
Besvarelse fra Bella Bathrooms
Hi Neil
Thanks for the 5 stars and great feedback, it means a lot to the team.
Kind regards
Bella Bathrooms
Package arrived with 'Fragile' tape on
Package arrived with 'Fragile' tape on, yet has clearly had an incredibly rough trip to us, I've literally never seen a package delivered this damaged before, you think they'd be embarrassed to hand it to you in this state! 🤞🏻 everything is o.k and not broken. More of a Royal Mail issue to be honest.
UPDATE: Bella Bathrooms have been very quick to resolve this issue, and easy to contact.
Only negatives are Royal Mail.
11. juni 2026
Besvarelse fra Bella Bathrooms
Hi
I'm sorry to see that your package arrived damaged and I'm glad we could resolve this quickly. Thanks for updating your review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Besvarelse fra Bella Bathrooms
Hi Pam
Thanks for the 5 stars and great feedback. Joanne will be over the moon with the mention.
Kind regards
Bella Bathrooms
Big issue > quick fix.
I had a huge issue with the item I ordered but after contacting the company, they swiftly sent out a replacement via next day delivery.
Great service, will use again.
12. marts 2026
Besvarelse fra Bella Bathrooms
Hi Saif
Thanks for the 5 stars and great feedback, we're glad we could resolve your issue quickly.
Thanks again
Bella Bathrooms
Besvarelse fra Bella Bathrooms
Hi
Thanks for the 5 star review, your feedback is greatly appreciated
Kind regards
Bella Bathrooms
Absolutely fantastic!
I needed to renovate my bathroom and was struggling to find good prices. I came across Bella Bathrooms and found the exact same brands and products I was looking for at a fantastic price.
I also have to mention the customer service, which was extremely helpful, attentive, and quick to respond to all my questions and queries.
I would wholeheartedly recommend them.
8. juni 2026
Besvarelse fra Bella Bathrooms
Hi Adriano
Thank you so much for taking the time to write us such a great review. We are thrilled that you're happy with the service received and the prices. Your recommendation means a lot.
Kind regards
Bella Bathrooms
Very efficient and friendly service at…
Very efficient and friendly service at a very competitive price.
5. juni 2026
Besvarelse fra Bella Bathrooms
Hi Lynn
Thanks for the 5 stars and great feedback, they're truly appreciated.
Kind regards
Bella Bathrooms
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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