Wholesale Domestic Bathrooms Anmeldelser 3.376

Great service from Charlene. Helped sort out returns and re-orders quickly for us without any issue.

We spent almost £1000 on bathroom furniture from Wholesale Domestic, and after only 3 years the sink tap completely stopped working properly. The handle can no longer be lifted or pushed down to open and close the water. This was NOT caused by misuse or damage from us it is clearly due to the extremely poor quality of the materials or the internal mechanism inside the tap itself. A tap is designed to be opened and closed every single day, so this should not happen after such a short time.

When we contacted the company, they immediately told us the faulty part was “not under warranty.” Instead of replacing the tap or taking responsibility, they told US to dismantle the tap ourselves, identify the broken piece, and send them photos. We explained that we were uncomfortable doing this because there was a real risk of not being able to reassemble the tap properly, but they refused to help.

As a result, we had to spend even more money hiring someone just to remove and reinstall the tap. After sending the photos they requested, they then told us they DON’T EVEN HAVE THE REPLACEMENT PART. Instead, they sent us links to external websites and told us to buy the part ourselves, offering only a ridiculous 20% discount.

This level of customer service is shocking. We have had bathroom taps in other homes last over 20 years without any issues, yet this expensive tap failed after only 3 years. Poor quality products, terrible after-sales support, and zero responsibility toward customers. Absolutely unacceptable experience — I would never buy from Wholesale Domestic again.

First visit Zoe helped us, 2nd visit Ali, 3rd visit Aaron (all in Edinburgh). All of them knew their products and all of them gave me ideas I used in the final layout/purchase. Our new ensuite is bright and fresh and I love it! Finally feel safe in my new sturdy, non-slip shower too. Thanks for all the help guys!

WDB was recommended to us by our fitter. We visited the Hillington showroom a couple of times and can definitely recommend. The showroom has an extensive display of all your bathroom requirements at a reasonable cost. We were attended to by Bernard on several occasions. His knowledge and professionalism was outstanding and made our life a lot easier as there was so much to consider. Thanks again Bernard, first class customer service for sure.

Saleswoman was pleasant and helpful.

Today we visited your showroom hillington today.

My sister over 70 yrs old had house fire last year and was there to pick her new bathrooms.

She had 3 bathrooms to be fitted out.

Moshiur Rahaman the young sales advisor was brilliant.

He put her at ease and the level of advice and service was Top Class.

My sisters name Mrs Elizabeth McMahon Got her quotation and her builders involved are coming tomorrow to complete everything.

Thank you to Moshiur for his level of service today.

Joe McShane

Charlene was extremely helpful when I visited to exchange items she went above and beyond and it really took the stress out of my visit

Just been to WDB and bought a full shower room ,and was severed by a lovely gent called George , nothing was a bother. WOW service expectations and a way above .
If your shopping in the Hillingdon branch ask for George and you will see old fashioned fantastic service

Alice, was very helpful from the minute we entered the store and asked for her assistance, Alice was creative in her ideas and reassured us on what was most suited to what we were looking for, i will recommend Wholesale Domestic Bathrooms to friends and will recommend the ask to speak to Alice for guidance on all products available that would be most suited.

Went to Wholesale Domestic Bathrooms in Glasgow. Once in the showroom we were a bit overwhelmed with the sheer size of it. Luckily we asked
the salesperson Srishti for advice and she was fantastic. She led us through the whole process from beginning to end with great patience and answered all our questions. We highly recommend this shop.

Never again. I ordered bathroom cupboard. Came without handles. Emailed the company, never answered. Phoned to the company, they send me 1 handle instead of 2! Another phone call, lady said send an email to us. Seriously!!! I said no as no one answered for the first one. She said that someone contact me soon. That never happens. Now I have cupboard for 100 pounds without one handle!

Cameron Grayson was super helpful and sourced a mirror for us. Great service!

Lindsay was so helpful and gave great advice on my bathroom selection , very knowledgeable and great customer service

Great price easy to order bonus free delivery

Good range of shower enclosures at a great price.

I would like to thank
This company for their excellent service.
This is true not only when purchasing but more Importantly they’re after sales customer services.
They have went out their way to fix any minor issues we’ve had. And deserve praise. They’re phone staff are great as is they’re counter staff. They ve went out they’re way to
Make sure we are perfectly satisfied with our purchases.
We are very grateful for your professional courteous service.

Very pleased with our order. One package was damaged at point of delivery. This caused damaged to the unit. Advised Wholesale Domestic Bathrooms straight away, providing pictures, who responded the same day. Offered a 30% discount on the damaged unit, if it was still usable.
Plumber confirmed he could still use it. Received the 30% refund within a couple of days. Couldn't ask for better customer service.

Moshiur was absolutely brilliant. Professional, knowledgable, friendly and most importantly, patient! Cos we we are not easy customers.
Thank you very much to him

I dealt with Moshiur Rahaman at Hillington, and he was absolutely great. Moshuir showed me around the different items I needed for a full bathroom, including tiles and handled everything for me, making the process very straightforward and easy, answering all of my questions. Excellent service and I will be back for additional items when needed.