Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... Se mere
Virksomheden har svaret
great price fast delivery ordered mon arrived tues plumber asked for bellabathrooms adress for futher clients thanks very mutch all best baz
Virksomheden har svaret
Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Bella Bathrooms
Skrevet af virksomheden
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Skrevet af virksomheden
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Kontaktoplysninger
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Storbritannien
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,6
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Bella Bathrooms
Hi Craig
Thanks for the 5 stars, we're glad to see that you're happy with the service received. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Computer says no—Zero goodwill or flexibility for a 48-hour delay.
Be very careful ordering from Bella Bathrooms if you are doing a renovation. Their website boasts a '30-day money-back guarantee,' but the small print requires you to notify them within 14 days. My bathroom fitter was delayed, and I realized an item didn’t fit on day 16.
The item is completely brand new, unopened, and in perfect condition. I offered to pay for the return shipping myself, meaning Bella Bathrooms would lose absolutely nothing. However, customer service and their management flatly refused to issue a return, hiding behind the excuse that 'making an exception wouldn't be fair to other customers.'
A complete lack of flexibility or common sense. I am now stuck with an expensive, unused item because of a 48-hour oversight. Avoid if you want a company that actually values customers.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Bella Bathrooms
Hi Phillip
I'm sorry you're not happy with our company policy. The 'lack of flexibility and common sense' you mention is in accordance with the law and what you agreed to when you clicked 'Place Order' on the website. You clearly state that you are aware you are outside of the returns timeframe, but still expect that an exception would be made for you.
We value all of our customers and pride ourselves on treating them fairly and equally. Unfortunately, this does often get us a bad review from people who think that they are entitled to preferential treatment. We don't hide behind any excuses, making an exception WOULDN'T be fair to other customers, as I'm sure you'd agree it was unjust if we were allowing others to return outside of the timescale, but not you.
Kind regards
Bella Bathrooms
Unsatisfactory experience with customer service.
I ordered my bathroom furniture, including the recommended wastes etc from Bella in February and requested delivery in early April, as this was the earliest our fitters could manage. I had some discussions with them regarding delivery, which were not passed on to the delivery company, as our property is difficult to find. None the less we managed to get the delivery to the correct place, eventually, and checked that everything was there.
All was going well with the fitting until it came time to plumb in the bath. At this point we discovered that the waste which had been sent did not in fact work with the additional thickness of a freestanding bath. This was discovered towards the end of April and so I contacted Bella in the hopes that they would be able to send out something which would fit. At this point I was told that it was the recommended waste and I should try to buy a replacement screw at my local DIY store. When I tried to do this I was unable to purchase one and replied to this effect, the response was "have you tried..." and then a different DIY supplier's name. this had in fact been done and so I responded accordingly. This back and forth continued until today (26th May) when I was sent another email with a link to a company who could provide the replacement part and a message to the effect of "here you go, buy it from here or try googling it". This is not the response of a company who wish to recieve repeat custom or recommendations, and for this to have taken nearly a month is also completely unaccepatble.
9. april 2026
Besvarelse fra Bella Bathrooms
Hi Verity
I'm sorry to read that you're not happy with the service received. Regarding 'I had some discussions with them regarding delivery, which were not passed on to the delivery company, as our property is difficult to find' - The delivery instructions, including the W3W for kerbside and for your parking space were given to the courier on 10th of April, ahead of your delivery on the 13th. Whether this was an incorrect assumption, or you were told this by the courier, this is completely false.
You reported that the screw was not long enough for the waste and were correctly advised that the waste is the recommended waste for the bath and that we've sold them together in the past and not had any issues, and it was suggested that a longer screw could be sourced from a local DIY store.
You asked, "Please, can you advise where we might get a longer one of these screws?" So, a store was suggested, but when you said you'd tried there, Danielle then sent over a link to what you would need from another place. If you take what Danielle wrote as "Here you go, buy it from here or try googling it" that is the tone in which you read it and not the way it was written at all.
I'm sorry, the reason it took almost a month to get to this point is due to the fact that Danielle had to seek technical advice, but she also waited 5 and 6 days for a response from you.
Kind regards
Bella Bathrooms
Always a pleasure to do buisness with
Always a pleasure to do buisness with
Nothings a problem for staff
Pricing always competitive
Would recommend
22. maj 2026
Besvarelse fra Bella Bathrooms
Hi Allan
Thanks for the 5 stars and great feedback, we really are grateful. Thanks for the recommendation.
Kind regards
Bella Bathrooms
Besvarelse fra Bella Bathrooms
Hi Darren
Thanks for the 5 stars and feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Extremely satisfied.
The shower tray I ordered was exactly what I wanted, including quality. Delivery was made safely and on time. That is the best praise any customer can give a supplier.
18. maj 2026
Besvarelse fra Bella Bathrooms
Hi Rev. Castle
Thank you so much for the 5 stars and great feedback, we're thrilled to see you're happy, it really does mean a lot.
Kind regards
Bella Bathrooms
Helpful staff who knew what they were…
Helpful staff who knew what they were talking about, great communications and very easy to track prompt delivery, will definitely use again
18. maj 2026
Besvarelse fra Bella Bathrooms
Hi David,
Thank you for taking the time to leave us a review, we really do appreciate the positive feedback.
Kind Regards
Bella Bathrooms
Good products poor delivery
Good products and prices but let down be delevery company (stopstart) as no option of delivery day just get a message late evening saying it will be delivered next day without any options to alter.
18. maj 2026
Besvarelse fra Bella Bathrooms
Hi Paul,
I am sorry to hear the delivery service let us down, your order was available for immediate and an email was sent to advise of the dispatch and the delivery day. I can see that your shower tray was damaged on delivery, but a replacement was arranged to be sent out to you straight away. I hope this has arrived safely.
Kind Regards
Bella Bathrooms
Bought both our en-suite and bathroom…
Bought both our en-suite and bathroom from Bella, both excellent quality, we are so happy with them both. Would recommend Bella Bathroom to anyone upgrading their bathrooms.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Bella Bathrooms
Hi Lynsey
Thank you so much for the 5 stars and feedback, we're truly grateful for the feedback and recommendation. It means a lot.
Kind regards
Bella Bathrooms
Besvarelse fra Bella Bathrooms
Hi Kate
Thanks for the 5 star review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quality ceramic goods at affordable prices.
8. maj 2026
Besvarelse fra Bella Bathrooms
Hi Stuart
Thanks for the 5 stars!, we're glad you're happy with the goods and service you received.
Kind regards
Bella Bathrooms
very helpfull
very helpfull, great price, overall delighted with service , Joanne was very good, 10/10
11. maj 2026
Besvarelse fra Bella Bathrooms
Hi Kevin
Thank you so much for the 5 stars. I've passed on your comments to Joanne, and she is over the moon she could help. We're very grateful for your feedback
Kind regards
Bella Bathrooms
Excellent service
Excellent service. Ordered over the phone had the parts next day as promised. Would def use again and would def recommend
7. maj 2026
Besvarelse fra Bella Bathrooms
Hi Adam
Thank you so much for the excellent feedback and recommendation. It means a lot to the team.
Kind regards
Bella Bathrooms
Very pleased with the shower tray.
Very pleased with the shower tray.
Good product delivered efficiently in perfect condition.
5. maj 2026
Besvarelse fra Bella Bathrooms
Hi Jon
Thank you so much for the 5 stars and great feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Great service
Great service, ordered on Tuesday afternoon and delivered by 9:30 Tuesday morning.
Also had a phone call once I had ordered on the Internet to make sure I had ordered everything I needed.
Will use again.
5. maj 2026
Besvarelse fra Bella Bathrooms
Hi Stan
Thanks for the 5 stars and great feedback, we're glad to see you're happy with the service you received.
Kind regards
Bella Bathrooms
Everyone very Helpful We had to order a…
Everyone very Helpful We had to order a new Bathroom at short notice and quotes were promptly sent
All items were available within 2 days of order
We were extremely satisfied
Id reccomend using Bella Bathrooms
28. april 2026
Besvarelse fra Bella Bathrooms
Hi David
Thank you so much for taking the time to leave us such a positive review. Your custom and recommendation are really appreciated.
Kind regards
Bella Bathrooms
Easy online ordering
Easy online ordering. Excellent customer service/information. Very good value for quality products. Collection made very straight forward, even brought our order straight to the car and loaded it for us.
Will definitely use Bella bathrooms again !
30. april 2026
Besvarelse fra Bella Bathrooms
Hi Theresa
Thanks for the 5 stars and great feedback, it is really appreciated. I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Knowledgeable friendly staff
Helpful, friendly & knowledgeable staff. Kept me up to date with my order.
24. april 2026
Besvarelse fra Bella Bathrooms
Hi Sharon
Thanks for the 5 stars and lovely feedback, they are greatly appreciated. We hope you enjoy your new bathroom.
Kind regards
Bella Bathrooms
My 3rd Anti-slip shower tray from Bella…
My 3rd Anti-slip shower tray from Bella bathrooms. High quality stone resin, great price and deliver when they say they will.
23. april 2026
Besvarelse fra Bella Bathrooms
Hi Alister
Thanks for the 5 stars and feedback, we really appreciate your custom. Thanks again.
Kind regards
Bella Bathrooms
Called first
Called first, spoke to a lovely lady who helped, placed over on line called back as missed details out on address spoke to same lady who amended and items arrived next day. Will use again great service
28. april 2026
Besvarelse fra Bella Bathrooms
Hi Andrea
Thanks for taking the time to leave us such a lovely 5-star review. We're thrilled to see you would buy from us again. I'll pass on your kind words to the team.
Kind regards
Bella Bathrooms
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