Beginning Boutique Anmeldelser 499

TrustScore 2.5 ud af 5

2,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I have never ordered from a company so efficient. Your customer service is outstanding! You fulfill your orders super quick and they arrive within a few days.. I would highly recommended your bouti... Se mere

Bedømt til 5 ud af 5 stjerner

Beginning boutique is absolutely the best online company ever! Not only well priced but the customer service is 5 star!! The staff went above and beyond helping me receive my daughter’s dress for he... Se mere

Bedømt til 1 ud af 5 stjerner

my daughter ordered some jeans £50, paid £10 delivery and mistakenly ordered the wrong size. As they are in Australia they wont cover the return which royal mail want £30 for, despite Consumer Right... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

My daughter bought two dresses from here and we've been trying to return them. When following the steps to do so online, we get notified that the original payment method used is not an available credi... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Dametøjsbutik
  2. Tøjbutik

Skrevet af virksomheden

Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.


Kontaktoplysninger

2,7

Under middel

TrustScore 2.5 ud af 5

499 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 76 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 3 ud af 5 stjerner

Leuke kledingstijlen

Leuke kledingstijlen, maar de levering duurde langer dan verwacht. Overall tevreden met mijn aankoop.

13. maj 2025
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Beginning Boutique-logo

Besvarelse fra Beginning Boutique

Thanks for leaving a review! I'm happy to hear that you liked your order, but would like to apologise for the delay you experienced.
Your order did ship from our Australian warehouse, and orders were impacted by multiple public holidays during that time. In future please feel free to reach out to our team via chat or phone and we can provide further details on any delays or issues with the transit time! x

Bedømt til 1 ud af 5 stjerner

0 stars! Shit people, shit clothes

I can't give less than one star but if I could it would be 0.

Do not shop with these people.
The clothing sizes are inconsistent, they charge back every time you have to return something despite the fact you measure according to their measurements on the website.

They are refusing a full refund for us of over $80 despite us having to return their shit clothes 3 times

The materials weren't nice and the sewing at seems very poor.

I've taking the matter of the refund up with ACCC as well as doing a dispute with the bank because store credit after 3 returns is a joke, we can't use your clothes they are crap!

7. april 2025
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Beginning Boutique-logo

Besvarelse fra Beginning Boutique

Hi Olivia,
Thank you for your feedback. I'm really sorry to hear about the frustrating experience you've had with your recent orders and returns, and that we've fallen so short of your expectations.
I understand your frustration with the inconsistent sizing and the quality of the materials and stitching. While we strive to provide accurate measurements and detailed product descriptions, we do use different fabrics and suppliers which will mean that sizing/ fit will vary slightly, however it's clear we failed to deliver on quality in your opinion.
Please know that we take your feedback seriously. I want to help resolve this for you directly. Could you please provide your order number(s) so I can review your case in detail and work towards a resolution that addresses your concerns? x

Bedømt til 1 ud af 5 stjerner

It's china factory made and it shows

It's china factory made and it shows. Sizings are inconsistent and offbeat. Cheaply made items selling in Australia at made in Australia prices. Customer service is designed to benefit the brand not the customer. They'll say items have shipped when they haven't to avoid addressing order issues in a timely manner and before it has shipped. The claim is they ship fast, but in fact an order in question didn't ship for several days despite Ruby saying it had. Lies aren't appreciated when a first time customer. Deterred will take custom elsewhere.

25. april 2025
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Beginning Boutique-logo

Besvarelse fra Beginning Boutique

Hi Walana,
Thank you for your feedback. I'm genuinely sorry that your first experience with Beginning Boutique was disappointing and that our products and service didn't meet your expectations.
Our products are sourced globally (we include these details in the product info tab), and while we provide detailed descriptions and sizing info, fit can vary due to different suppliers and fabric types.
I also sincerely apologise for any misleading information regarding your order's shipping status. It was never our intention to misinform you. Your order did ship from our Australian warehouse, however we were impacted by multiple public holidays during that time, which have caused the confusion/ delay. This is not the fast shipping experience we want for our customers, and to prevent future international delays, we've recently transitioned to shipping directly from California.
We truly want to help our customers, and I'm genuinely sorry you felt our service didn't reflect that. Your feedback is very important to us, and we take it seriously as we strive to get better. x

Bedømt til 2 ud af 5 stjerner

Return fee

Ordered a dress that didn’t fit. Went to return and they charge a $14 return fee. Ridiculous. Would never order from them. Go somewhere else with a better return policy which is pretty much anyone else.

28. april 2025
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Besvarelse fra Beginning Boutique

Hi John!
Thanks for reaching out and sharing your feedback. I'm really sorry to hear the dress didn't fit as expected and that you're disappointed with our return policy.
We try to be super clear about this by having our return policy available for review on our website before anyone makes a purchase. Our customer care team is also here 24/5 to answer any questions about sizing, products, or our policies before you buy.
I hope this clarifies things a bit. We appreciate your feedback and will definitely take it on board as we're always looking for ways to improve. x

Bedømt til 1 ud af 5 stjerner

DON’T BUY NOT WORTH IT

I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.

20. april 2025
Uopfordret anmeldelse
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Besvarelse fra Beginning Boutique

Hey Samantha!
I'm so sorry to hear that you didn't love the dress, but glad that you managed to book a return for this! I can confirm we have processed the refund (less the handling fee).
We do try to make all of our product details as clear as possible, and our return policy is available for review on our website prior to purchase to ensure you understand any potential fees or deductions upfront. Our customer care team is also available 24/5 to answer any questions about products or policies before you buy.
I have sent you an email to obtain additional information around this dress and how we can do better!
Thanks for taking the time to leave a review, and in future feel free to reach out to our team for assistance! x

Bedømt til 5 ud af 5 stjerner

5 star customer service

Had an issue with my order and reached out via online chat, within minutes Ruby had rectified everything and organised a replacement to be shipped and will arrive in time for my event. She was so helpful and most definitely will be a return customer!!

7. april 2025
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Besvarelse fra Beginning Boutique

I'm so happy to hear that Ruby was able to turn this experience around for you Jess! I hope you loved your order and had the best time at your event! x

Bedømt til 3 ud af 5 stjerner

Dresses are great! UPS - not so much

Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.

8. marts 2025
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Besvarelse fra Beginning Boutique

I totally understand your frustration with the unexpected customs charges. Unfortunately, these costs are imposed by the Canadian government and are outside of our control. We have stated this within our policy, however if you could reply here with your order number I can have a look into this.

Bedømt til 5 ud af 5 stjerner

Great service/communication, sincere, reliable, beautiful dresses

Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!

6. marts 2025
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Besvarelse fra Beginning Boutique

Thank you 😍
We're so happy to hear that you and your daughter found the perfect dresses and that you had a great experience with our service.
We really appreciate your kind words about our ordering, returns, and customer service – it makes our day ✨

Bedømt til 1 ud af 5 stjerner

Bad Customer Service

They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane

10. februar 2025
Uopfordret anmeldelse
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Besvarelse fra Beginning Boutique

Hey Alexa,
I'm sorry for the frustration caused by our cancellation policy. It's definitely not our intention to upset anyone, however it is really important that all site terms and conditions are read and understood prior to purchase.
You are always welcome to reach out to our team to obtain further clarification before proceeding with the order if you are unsure, but I do apologise for any inconvenience it's caused in this instance.
In the meantime, I've sent you an email to clarify the cancellation policy and help resolve this for you.

Bedømt til 1 ud af 5 stjerner

Do not order from the store

Do not order from the store! My package was lost in transit for over a month, and they still will not give me a refund! If I could get zero stars, I would! Awful customer service!

2. januar 2025
Uopfordret anmeldelse
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Besvarelse fra Beginning Boutique

Hi Lindsay
We investigated the situation and found that this order was not lost in transit and the delay was due to recent changes in US customs laws, which unfortunately impacted the delivery timeframe.
These changes were outside of our control, but we recognise that it still impacted your experience.
It looks like our team have since contacted you via email and organised a resolution.
We appreciate your support and hope you'll consider shopping with us again in the future. x

Bedømt til 1 ud af 5 stjerner

Received the incorrect dress twice

Received the incorrect dress twice. Returned it after the first time and had to pay the ridiculous ten dollar return free for their own mistake; then received the wrong dress yet again in the mail. Don't order from here if you want to receive what you ordered.

17. januar 2025
Uopfordret anmeldelse
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Besvarelse fra Beginning Boutique

Hey, Im so sorry about this happening! Can you please confirm your order number so I can look into this for you? x

Bedømt til 1 ud af 5 stjerner

This company has the worst customer…

This company has the worst customer service. I purchased a sweater as a gift and the first time she wore it, it unraveled at the neckline making it unwearable. The sweater quality was very poor. They requested a picture which I sent and they offered 25% refund or 50% gift card. I said that was not acceptable so they bumped it to 50% refund and 80% gift card. Why would I want a gift card considering the poor quality of their products. They should've just refunded the money. Won't do business with them again.

20. januar 2025
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Besvarelse fra Beginning Boutique

Hi Hazel, I'm sorry to hear about this happening! So I can look into this, could you please provide me with your order number? x

Bedømt til 5 ud af 5 stjerner

So good!!!

So good! Super quick delivery, sizing is great and fantastic quality and attention to detail.

14. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent Customer Service

Selection was great. I purchased several items as Christmas gifts. One needed to be returned...the return process was immediate and went very smoothly, thanks to a professional and courteous staff!

10. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

quick shipping, beautiful dress, cute tote

my order came within 4 business days, being shipped out almost immediately without express shipping. along with this the dress i ordered is in amazing quality and looks stunning. the dress came in a pretty beginning boutique tote bag i will definitely be using. very good experience

7. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

10/10!!!

I have purchased many times before but I recently purchased a beautiful top and unfortunately the top did not match what was shown in the photo online due to a sewing issue. However, the quality of the fabric and all else was great! I reached out and immediately got a response, the ladies I spoke with were so kind and quick about the situation. I was able to exchange the faulty top for a new one. The new top was sent out the same day I received the faulty top. Customer service skills are a 10/10. You guys are amazing!

31. december 2024
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Bedømt til 1 ud af 5 stjerner

Scam

Scam. Fabric is not what is mentioned. On the site it said to cotton and polyester. They also do not respond to emails. And from today they have updated their webpage but forgot that consumers can just go to a snapshot time of their webpage.

24. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I made an order & almost immediately…

I made an order & almost immediately was emailed as a potential security risk & had to provide evidence from my bank. I was sceptical & blacked out the account details. My order was then confirmed & shipped the same day. I received the order the very next morning. Customer Service was extremely helpful & the service was extremely prompt. I have ordered 4 items now, only 1 of them I wasnt extremely happy with the quality & returned that. The rest I am very pleased with.

21. november 2024
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Bedømt til 1 ud af 5 stjerner

Absolute nightmare company

I live in Ontario Canada. I ordered a dress for my daughter on October 21. Somewhere within the shipping process my dress never made it to Ontario Canada and instead was sent back to Australia on October 29. I contacted the company and at first kept telling me my dress was in Canada and to file an investigation. I tried but becasue it involves an international tracking number I am unable to but Canada post suggested that the company can. Well, Beginning Boutique was extremely unwilling and instead repeatedly told me to wait to see if the dress would come. As of today the company has blocked my email address. I am out over $120.00. I have proof of all their emails to back up what I am saying. This is not a way to do business. The reviews on their website must be fake. I wrote a bad review and they won't post it.

18. november 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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