Bed Factory Direct Anmeldelser 

You obviously don't communicate as after being given a delivery day we were then contacted to say the bed was out of stock until the start of November - so we have no idea yet about the delivery experience or the quality of the product.

Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron was so helpful and polite during the whole process. We got the bed delivered on Saturday morning as promised. I can't thank Cameron enough for his help. I would recommend going to Bed Factory Direct without hesitation. Thanks again.

I had the delivery of my mattress today, but it did not go well and I am not happy, because I only got 30 minutes notice by text of the delivery guys arriving. I see from the reviews, that some customers have had a similar experience, although I also see that for these customers, their delivery guys went the extra mile for them, to minimise any inconvenience, and that ultimately they were pleased. My delivery experience was very different. Bed Factory Direct chose a delivery date for me their end and just turned up, with the mattress, without giving me any delivery tracking facility, to my address today, without confirming this with me by email first.
Unfortunately for me, I have a recent leg and hip injury and could not get the mattress on to my bed myself and the delivery guys would not help me because they said they had no instructions to. Although I am sure I put installation into my order basket before checkout, it appears it did not go through. I explained this and about my leg injury preventing me from installing the mattress on my bed, but they just got in the lift taking my old mattress with them and left. They didn’t even ask me how they could help or how I was going to cope about having an empty bed frame and nothing to sleep on. There was no consideration for me as a customer nor any common sense approach. I had to follow and call out to them as they were leaving, to ask what I was supposed to do. They said they were nothing to do with Bed Factory Direct and to call their office. But I found that in my situation there was no after-sales support, either from the delivery people or the customer services team at Bed Factory Direct.

I am now left with the empty bed frame and with an injured leg and no mattress to rest on. I only ordered this mattress in order to be comfortable at night with my injury and now I have been put in this situation. I have health conditions as well as a recent leg injury but it was pretty much “Sorry we can’t help” even though the deliverers could see and I explained to them the situation I was in. Changing your bed or mattress is a highly personal experience but they showed not one jot of a care about this.
From this experience, I get the impression that Bed Factory Direct are the Easyjet of bed suppliers - you order direct from the factory, with no frills and no favours, even if you are a customer. In fact, when I called Bed Factory Direct customer services and told them the situation I had experienced today with the delivery, they acted as if they had just done me a favour by delivering me a mattress. They did not offer to install the mattress, saying it couldn’t be done after delivery, nor did they accept a return or explain how to return if I was not satisfied. I had to repeatedly request these details and ask the customer service person to clarify on the phone the terms of a return of the mattress.
The mattress itself is not as advertised and it is nothing like the photo on the website either - it says it’s luxurious, but I find it decidedly underwhelming, and you could get similar cheaper and better mattresses elsewhere if you choose to look. Which I did but eventually went with this. But with Bed Factory Direct, there is no sleep trial and only 7 days to return a mattress at your own expense, and you don’t get any refund unless the seal is unbroken and the plastic wrapper is left on.
I tried very hard with this order, to avoid misunderstandings by reading the small print, but it seems it still went wrong for me despite best efforts. I didn’t think there was going to be any problem. However, I found this a disappointing, not to mention painful experience today, as I was left with nothing to sleep on and with my leg injury worse with the stress of being left with an empty bedframe. With this company, there is no provision or appeal made in these or any exceptional circumstances. They have made that clear if nothing else.
If you don’t like these terms and conditions and if you like being rewarded for your loyalty and/or treated well as a customer, I am of the opinion that it may be better to look elsewhere.

delivery 24 hrs early looks to be good quality but is comfortable

We needed a custom sized bed for the space and that was possible with this company. Great service and product

Customer service emailed back within the hour when I had a query excellent communication about delivery- items absolutely love them Shirley And customer services such a friend would definitely recommend this company excellent value for money

Bought mattress last week. Hard as a rock. I have back and kneck problems. No refund even though I'd slept 4 hrs on it. Dreadull piece of hard foam in it. Never again. And I've wasted 171 pounds in the so called sale.so they really made my week

Excellent communication and very helpful when I needed advice re measuring. Very happy with the quality of the mattress for the price.

Good price, nice mattress, quick delivery and good comms.

Everything just ran perfectly, I ordered online got the email minutes later, told a date for delivery, then on the delivery date got a text telling me what time which was spot on

We bought a bed frame, and only half of it has turned up so far! Hopefully the rest will turn up soon, and we don't have to fight Bed Factory Direct and the delivery company to get it.

The delivery drivers could not remove a single bed through the same path it came in. They damaged paint and wood in the 5 minutes and not even at a tight spot. Then they attempted a tight spot with unprofessional force. After the driver spoke to BFD they confirmed the removal/recyc cost would be refunded and I would deal with it myself. Meanwhile my new bed base was left out front leaning up a gate post, which had poked a hole through the black liner and disrupted some stitching from the pull. I contacted BFD and they refused to refund my recycle charge, even after all the damage and chaos.Truly disgusted in the customer service and the so called "proffesional movers" from BJS Home Delivery.

Shirley was super helpful. Handled our replacement mattress in the most professional and efficient way.
Well done.

I needed a mattress for my 19th century daybed. Bed Factory Direct offered exactly what I wanted at an excellent price. They delivered really quickly and Louis in Customer Services was so helpful with all my queries. The mattress arrived in perfect condition and I’m delighted with it!

Efficient, good vale, very fast service

It was exactly what I was looking for. Sample was provided before purchasing.

My order was not delivered. The company delivery process is based solely on one courier company BJS Couriers who are obviously a two person team. The delivery was set up for the agreed date between the hours of 14:00 to 17:00. I phoned them to check the status at 16:30 and was informed that the delivery was running half hour late. Three hours later after both companies had shut for the day, I was notified by text that the delivery could not be made that day and they proposed a new delivery date for two days later. As this was inconvenient, I then cancelled the order.

The Bedhead was just what we wanted,the order went through with out any problems and it arrived on time.

delivery serbice was great, watched the tracking app and when it said i was next i waited at the door and he was there within minutes, to be honest i thought he would have taken longer. bed was exactly as discribed, was easily put together had a small issue with the hydrolics as was an ottomen bed but oncne sorted it works fine.

Very good solid bed.
Fairly easy to assemble.
One hole was missing however. The company offered to replacevthe part.