Straight forward online order. Used a discount which was a bonus. Options given to select a delivery date if choice which is always beneficial. A time frame is provided the day before followed by a ph... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
⭐⭐⭐⭐⭐ Fantastic service from Bed Factory Direct in Aintree! Dylan was incredibly helpful and knowledgeable in store, taking the time to help me choose the right beds. Shirley was also lovely and ex... Se mere
Would highly recommend Bed Factory Direct. We were not expecting such quick delivery. The bed frame we ordered is lovely. The delivery company were efficient. Couldn't be more pleased.
The delivery was fine - guys turned up when booked , were polite and took the bed to the upstairs bedroom . The mattress is comfortable and stylish . Minor gripe - there were no instructions ! A bed i... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Kontaktoplysninger
Marl Road, L33 7UH, Liverpool, Storbritannien
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivered on time ,intact,dry
17. september 2026
Besvarelse fra Bed Factory Direct
Hi,
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that your order arrived on time, in perfect condition and well protected from the weather.
We really appreciate your feedback and are pleased that everything went smoothly with your delivery.
Thank you for choosing Bed Factory Direct, and we hope you enjoy your new purchase!
STILL WAITING
Ordered a product 8 days ago, Still haven't received a single bit of communication from them about a delivery date or anything. Very poor service.
Emailed about it and still no reply
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Bed Factory Direct
Good afternoon,
Thank you for your feedback.
We are sorry to hear that you are unhappy with your delivery experience.
I would just like to clarify that it was myself who was in contact with you on a daily basis regarding your delivery, providing updates and liaising with the courier to get your order delivered.
Unfortunately, our courier attempted delivery on four separate occasions, but nobody was available at the property to accept the goods at the time of these attempts.
We can now confirm that your order has been successfully delivered.
We always aim to provide the best possible service to our customers, and I am sorry that you feel your experience did not meet your expectations.
Thank you for your patience, and we hope you are happy with your purchase.
Damaged (scratched) upon arrival (box…
Damaged (scratched) upon arrival (box and item). Emailed customer service a few days after realising the product was damaged. Still waiting on a response for a refund and collection, now past the 14 day return period and whilst we have been informed the bed factory is waiting on the manufacturers response, since we bought from the bed factory surely they should be able to collect and refund the faulty item that arrived damaged whilst they deal with their providers? - I wouldn't have usually written a review but they keep on spamming my email hence I am providing an accurate description of my experience.
15. september 2026
Besvarelse fra Bed Factory Direct
Good morning Hannah,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your item arrived damaged and that you have experienced delays in receiving a resolution. We completely understand your frustration, particularly given the time you have already spent waiting for an update.
Please accept our sincere apologies for the inconvenience caused. This is certainly not the level of service we aim to provide.
We understand your concerns regarding the returns period and the delay in receiving a response from the manufacturer. We would like to reassure you that your concerns have been acknowledged and that we are keen to get this matter resolved as quickly as possible.
We also apologise for the repeated review requests and appreciate you bringing this to our attention.
Ordered and paid for a sideboard
Ordered and paid for a sideboard, chose delivery date, got an email confirming delivery, received tracking updates from courier only to receive an email saying order cancelled as not in stock, oh yeah and refund would be around 10 days later! Really poor.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Bed Factory Direct
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience and completely understand your frustration, particularly after receiving confirmation of your delivery date and tracking updates from the courier.
Unfortunately, on this occasion, there was a stock discrepancy which resulted in us being unable to fulfil your order as originally planned. We sincerely apologise that this was not identified and communicated to you sooner.
We also understand your disappointment regarding the refund timescale. Whilst refunds can take several working days to process and appear back in your account, we appreciate that this is frustrating when your order has been cancelled unexpectedly.
Please accept our sincere apologies for the inconvenience and disappointment caused. Your feedback is important to us and will be taken on board to help improve our stock management and customer communication.
Unfortunately the mattress doesn’t suit…
Unfortunately the mattress doesn’t suit me it is too hard I wake up with a sore back
22. september 2026
Besvarelse fra Bed Factory Direct
Hi George,
Thank you for taking the time to leave us your feedback.
We're very sorry to hear that your new mattress hasn't met your expectations and that you're finding it too firm, particularly as you're waking up with a sore back.
We understand how important a comfortable and supportive mattress is for a good night's sleep, and we're disappointed to hear that this hasn't been your experience.
Mattress comfort and firmness can be very personal, and what suits one person may not necessarily suit another.
We would welcome the opportunity to discuss your concerns further and see how we may be able to assist. Please don't hesitate to contact our customer service team, who will be happy to look into this for you.
Thank you again for your honest feedback.
Besvarelse fra Bed Factory Direct
Hi Alan,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're happy with your experience and really appreciate you taking the time to leave us your feedback.
Thank you for choosing Bed Factory Direct, and we hope you enjoy your new purchase!
Besvarelse fra Bed Factory Direct
Hi
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're happy with your experience and really appreciate you taking the time to leave us your feedback.
Thank you for choosing Bed Factory Direct, and we hope you enjoy your new purchase!
Efficient and polite service
The order was handled efficiently
Delivery window convenient and carried out on time. Guys collected my old mattress from upstairs bedroom and brought new boxed mattress to the room.(£40 charge but worth it).
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Bed Factory Direct
Hi Scott,
Thank you so much for taking the time to leave us a lovely 4-star review!
We're delighted to hear that your order was handled efficiently and that your delivery arrived on time within a convenient delivery window.
It's also great to know that our delivery team were polite and helpful, taking care of removing your old mattress and bringing your new one upstairs.
We're pleased you found our additional service worthwhile, and we really appreciate your positive feedback.
Thank you for choosing Bed Factory Direct, and we hope you enjoy many comfortable and restful nights on your new mattress!
Kind regards,
Great customer service
There was an issue with the headboard. It was dealt with courteously and professionally. The bed suits our needs perfectly. Even with the issue, our experience was very positive. Great customer service.
25. september 2026
Besvarelse fra Bed Factory Direct
Hi Merv,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're happy with your new bed and that it suits your needs perfectly.
We sincerely apologise for the initial issue with your headboard, but we're really pleased that our customer service team were able to resolve this for you in a courteous and professional manner.
It's lovely to know that, despite the issue, you still had such a positive experience with us. Your kind words mean a lot to our team!
Thank you for your patience, understanding and for choosing Bed Factory Direct.
We hope you enjoy your new bed for many years to come!
Kind regards,
I’ve bought 2 mattresses very good…
I’ve bought 2 mattresses very good quality, good value and super comfortable aswell
21. september 2026
Besvarelse fra Bed Factory Direct
Hi,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're so pleased with both of your mattresses and that you've found them to be great quality, excellent value for money and, most importantly, super comfortable!
We really appreciate your continued support and thank you for choosing Bed Factory Direct.
Wishing you many nights of comfortable and restful sleep!
Happy with new bed and service
Ordered a new bed last week from Warrington shop tried 3 beds. Ordered came the following week. I called customer service helpful on the phone and called me back. Bed delivered I am happy with it thanks
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Bed Factory Direct
Hi Philip,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you had a positive experience visiting our Warrington store and that our team helped you find the right bed.
It's also wonderful to know that our customer service team were helpful and followed up with you as promised, and that your new bed arrived promptly.
We really appreciate you taking the time to share your experience and are so pleased to hear you're happy with your new bed!
Thank you for choosing Bed Factory Direct, and we wish you many comfortable and restful nights ahead!
Easy to order good price
Easy to order, a quality bed at a good price ,
fast delivery on my day of choice .
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Bed Factory Direct
Hi John,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our ordering process easy and that you're pleased with the quality and value of your new bed.
It's also wonderful to know that your delivery arrived promptly on your chosen date, making the whole experience smooth and convenient.
We really appreciate you taking the time to share your feedback and thank you for choosing Bed Factory Direct.
Wishing you many comfortable and restful nights in your new bed!
I have just been asked to leave review
I have just been asked to leave a review for my order which was supposed to have been delivered yesterday. Whatever system asks for reviews is obviously not connected to the system that tells customers that their order has been delayed by 10 days. So I am yet to find out if my mattress is as expected or if I am enjoying it, but I am looking forward to finally receiving the product and will leave a review of the item then
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Bed Factory Direct
Good morning,
Thank you for taking the time to leave your feedback.
We sincerely apologise for the delay to your mattress delivery and for the review request being sent before your order has arrived.
We completely understand your frustration, particularly when you have already been informed of a delay to your delivery. Our review requests are automated, and unfortunately, on this occasion, the request was sent before your order had been fulfilled.
We appreciate you bringing this to our attention, and your feedback will help us review how these communications are managed moving forward.
We are sorry for the inconvenience caused and hope that once your mattress arrives, you will be pleased with your purchase.
Thank you for your patience and understanding.
Great service
Great service, prompt delivery, even carried the big boxes upstairs for me. They were so good I recommend them to several of my friends
13. april 2026
Besvarelse fra Bed Factory Direct
Hi Loli,
Thank you so much for your lovely 5-star review!
We’re delighted to hear you were happy with our service and prompt delivery. It’s wonderful to know our delivery team went the extra mile to help get your boxes upstairs.
We really appreciate you recommending us to your friends – it means so much to us!
Thank you again for choosing us, and we hope to welcome you back in the future.
Terrible communication and delayed delivery
Ordered because of the advertised fast delivery and I am still waiting for my mattress. There was no communication to tell me it had been delayed and I’ve had to chase them myself. Extremely disappointing service and communication.
17. september 2026
Besvarelse fra Bed Factory Direct
Good Morning Christina,
I hope you are well
I can see you ordered a divan base from us and it was delivered the date you selected.
We have no record of any mattress being ordered from us.
If you could let me know your order number and i will look into this for you.
Kind regards
Great selection - competitively priced
We ordered our new bed from here and the whole process was pretty easy . Great selection, competitively priced and free delivery!
However on the day of delivery we was given a 1800-2100hrs slot , this was changed at short notice , we got a call at 1600hrs to say they were 25 minutes away .
We cleared the drive so they had simple access straight in the front door . This was where it all started to go wrong ,it was a little bit complicated to get the angles right to get the divan started on the stairs but in their frustration they jammed it against the ceiling causing some damage to the top of it , they ripped the blind off the wall over the stair window and unknown to me ( I’m disabled and have difficulty getting up the stairs ) they just left both divan sections and the headboard on the landing outside the obviously empty bedroom.
I didn’t notice the damage until well after they had gone , so it would be a waste of time ringing to say they done it as they could say we did it putting it into the bedroom. and it is covered by the matress so we just let it go .
I feel taking one star off is fair .
14. september 2026
Besvarelse fra Bed Factory Direct
Hi Steve,
Thank you for taking the time to leave us a 4-star review and for sharing your experience.
We’re pleased to hear that you found our selection, pricing and ordering process to be positive. However, we’re very sorry to hear about the issues you experienced during delivery.
We sincerely apologise for the short-notice change to your delivery time, the damage caused and the fact that your bed was left on the landing rather than being taken into your bedroom. This is certainly not the level of service we expect from our delivery team, and we completely understand your disappointment.
Please be assured that we take your feedback seriously and will raise your concerns with our courier to help prevent similar situations from occurring in the future.
Thank you again for choosing Bed Factory Direct. We truly appreciate your custom and are sorry that the delivery experience let down what should have been an enjoyable purchase
Very pleased with the ottoman bed and…
Very pleased with the ottoman bed and headboard. It is well made , love the emerald green velvet! I had cause to telephone the following day after ordering on line and theywere very helpfulJust wished you offered an installation service.
15. september 2026
Besvarelse fra Bed Factory Direct
Hi Elaine,
Thank you so much for your lovely 4-star review! ⭐⭐⭐⭐
We’re delighted to hear that you’re pleased with your new ottoman bed and headboard, and that you love the emerald green velvet – such a beautiful choice!
It’s also wonderful to know that our team were helpful when you contacted us following your order.
We appreciate your feedback regarding an installation service and will certainly take this on board as we continue to look at ways to improve our customer experience.
Thank you for choosing Bed Factory Direct. We hope you enjoy your gorgeous new bed for many years to come!
Best products about
Wouldn’t get my beds or mattresses anywhere else, best quality and most reasonable and always a great service
15. september 2026
Besvarelse fra Bed Factory Direct
Hi Tammi,
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you continue to choose us for your beds and mattresses. It means so much to know that you’re happy with the quality, value for money and service we provide.
Your continued support and loyalty are truly appreciated, and we look forward to welcoming you back again in the future!
Easy ordering
Easy ordering, but the description of the mattress isnt accurate. This mattress was not in any way firm.i would say soft to medium.
15. september 2026
Besvarelse fra Bed Factory Direct
Hi,
Thank you for taking the time to leave us your feedback.
We're pleased to hear that you found our ordering process easy, but we're sorry to learn that the firmness of your new mattress hasn't met your expectations.
We understand how important it is to find the right mattress, and we appreciate that comfort and firmness can feel different from person to person.
However, we do take your comments regarding the product description seriously and will pass your feedback on to our team for review to ensure our product information is as accurate and helpful as possible.
Thank you again for your honest feedback and for choosing Bed Factory Direct.
From first making an enquiry reguarding…
From first making an enquiry reguarding what i wanted.
They were very helpful,friendly and informative.
They sourced what i wanted and it was made to my requirements.
It was delivered to the bedroom of choice by two lovely young guys.
Couldn't have asked for anything more.
Excellent service throughout the whole process.
8. september 2026
Besvarelse fra Bed Factory Direct
Hi Christine,
Thank you so much for your lovely 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you had such a positive experience with us from your initial enquiry right through to delivery.
It’s wonderful to know that we were able to source exactly what you were looking for and have it made to your requirements. We’re also pleased to hear that our delivery team looked after you so well!
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
We hope you love your new purchase and look forward to welcoming you back in the future!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.