As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
The post arrived very quickly, on time and was well priced. I had a query before ordering which was answered promptly and professionally on the phone so wouldn’t hesitate in ordering again from them i... Se mere
The expertise of your staff is excellent. Special praise to Fay for helping me order a new gate. I could have easily ordered the incorrect size and not be able to send back if wrong as a bespoke size.... Se mere
Genuine item at a good price. Knocked off a star because the delivery updates were confusing. One said delivery date was earlier than expected but when it didn't arrive I worried that something had... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med sikkerhedsudstyr
- Leverandør af entreprenørudstyr
- Butik med sikkerheds- og arbejdstøj
- Leverandør af sikkerhedsudstyr
- Leverandør af sikkerhedssystemer
Om Barriers Direct
Skrevet af virksomheden
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Kontaktoplysninger
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Storbritannien
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 58 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Nice gate. Some small changes can make it much better.
Firstly, Barriers Direct worked very hard to help me. I love my gate. I have a few small issues and that's why it's not quite 5 stars, both with BD and the gate.
1. Barriers Direct SHOULD offer standard service to Northern Ireland. They went out their way for me, which I appreciate. But I had to organise it. I believe it should be a standard delivery option. I have proven it can be done and not too expensive. We are part of the UK, after all. Again, happy that BD worked with me to get it delivered.
The gate is great, but I'll list my issues:
1. Nothing to show what screws are what.
2. The bottom hinge rubs against the door, stripping the paint. With the weight, it is always going to bend slightly and rub. So I think more needs to be done to elevate that part of the door.
3. A video of how to fit would be handy.
4. Would be good to have some spare nuts and bolts. I had to refit the hinges twice (my issue) but needed to get more, because the plugs bent out of shape. The metal raw plugs should be swapped for plastic. They weren't very good.
5. The washers for the hinges onto the walls aren't big enough.
6. Caps on hinges, for me, aren't staying on. They keep.flicking off when gate is shut with slight force. I have tried everything.
That said, it's pricey, but it's a nice gate. It fits well. The measurements seem to have been accurate. I am at the limit though, but it's perfect.
15. maj 2026
Disappointing
Made order online and was advised after a couple of days that delivery was ahead of schedule. Sadly, when the delivery was made it wasn’t what I had ordered. Had to email to Barriers Direct with a picture and phoned three times before getting any update on my order. Again, disappointingly, the emphasis seemed to be on retrieving the wrong item rather than delivering the correct item. The final outcome is still in obeyance as I still await the correct item.
15. maj 2026
Besvarelse fra Barriers Direct
To clarify the circumstances, the incorrect item was supplied by the manufacturer, and as soon as we were notified of the issue on 18th May, our support team contacted the supplier the following morning and requested immediate dispatch of the correct bollard. We also arranged for collection of the incorrect item and provided the supplier with all the information required to process the replacement.
We understand why it may have appeared that the focus was on retrieving the incorrect item rather than supplying the replacement. However, the collection and replacement processes were being handled simultaneously. The supplier required the collection to be arranged as part of their error-correction procedure, while at the same time we were actively requesting dispatch of the correct bollard and chasing for confirmation of delivery dates.
While we appreciate your frustration at having to contact us several times for updates, it is not correct that we were unconcerned about resolving the issue. Our records show that multiple members of our support team were in regular contact with the manufacturer by both email and telephone throughout the process, repeatedly requesting updates, escalating the matter, and pressing for the replacement to be delivered as quickly as possible. We also passed on information to you whenever updates became available.
The supplier confirmed that the replacement bollard was dispatched on 22nd May. Unfortunately, the shipment was then delayed within the courier network, which was outside both our and the supplier's direct control. We continued to pursue updates from both the supplier and courier until the replacement was finally delivered on 28th May.
We fully appreciate that the delay caused inconvenience, particularly given the work scheduled on site, and we sincerely apologise for both the manufacturer's initial error and the subsequent courier delays. However, we do feel it is important to note that our customer service team worked continuously to resolve the issue, escalating the matter on numerous occasions and actively chasing both the supplier and courier throughout.
Thank you for bringing your concerns to our attention. We are genuinely sorry that your experience fell short of the standard we aim to provide and regret the frustration this situation caused.
Good quality and arrived on time
Good quality and arrived on time. Customer was very happy.
13. maj 2026
Besvarelse fra Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Besvarelse fra Barriers Direct
Perfect, that's our aim! Many thanks for taking the time to review us.
Everything was here and the joiner…
Everything was here and the joiner completed it well. Also able to adapt for position. Looks great.
5. maj 2026
Besvarelse fra Barriers Direct
Great news, we're pleased to hear this. Thanks so much for leaving a 5 star review.
Besvarelse fra Barriers Direct
Fantastic to hear, we look forward to doing business with you again soon.Thanks for the great review.
They haven’t responded to 2 e mails…
They haven’t responded to 2 e mails asking for fitting details
12. maj 2026
Besvarelse fra Barriers Direct
Thank you for your feedback.
We are sorry that you experienced a delay in receiving the fitting instructions for your parking post.
However, we would like to clarify that your enquiry was not ignored. We received your email on Friday 15th May requesting fitting details, and we contacted the manufacturer the same day to obtain the installation instructions, as these were not immediately available within our own product documentation.
The 16th and 17th May fell over the weekend, during which our offices are closed and we do not operate customer service support. On our return on Monday 18th May, we followed up immediately and, as soon as the manufacturer provided the fitting guide, we forwarded it to you the same day along with our apologies for the delay.
We appreciate that waiting for technical information can be frustrating, particularly when planning an installation, and we are sorry that it took longer than expected to provide the documentation. However, we were actively chasing the manufacturer throughout this period rather than ignoring your request.
Thank you for bringing this to our attention, as feedback like this helps us improve both our product information and customer support processes.
Great customer service
I placed an order for a side garden gate made by measure , amazing help from a to z , I'm very happy with my order . Thank you Barriers Direct
30. april 2026
Besvarelse fra Barriers Direct
Wonderful news! We're thrilled to hear you're happy with your gate. All the best.
Great service!
No faults, excellent service, although it would be useful to have a more accurate delivery day.
8. maj 2026
Besvarelse fra Barriers Direct
Thank you for the review Nick, unfortunately your order was temporarily out of stock due to high demand in peak season, but glad that we were able to deliver to you as soon as replenished. All the best.
Easy to deal with and simple to order
Easy to deal with and simple to order. Excellent assistance over the phone by customer service to create a custom sizing. Fast turnaround and delivery. The product is excellent also. Thank you.
6. maj 2026
Besvarelse fra Barriers Direct
Great to hear, and thank you for your review. We look forward to doing business again with you soon.
Easy to order and kept informed
Easy to order and kept informed of order process through to delivery
6. maj 2026
Besvarelse fra Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Good quality and fast service
Very fast service. Their products are extremely good quality, I have bought these posts before for other properties. The fact that they can be the same key for more than one post is very useful.
27. april 2026
Besvarelse fra Barriers Direct
Great to hear, and thank you for your review. We look forward to doing business again with you soon.
It was the right thing I ordered for…
It was the right thing I ordered for and it arrived in time.
1. maj 2026
Besvarelse fra Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Stop telling customers that items are…
Stop telling customers that items are in stock then not and then given us a new date and again tell us its not in stock.
30. april 2026
Besvarelse fra Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
Easy to deal with and good product
I was able to get a quote easily and items were dispatched quickly and arrived in good condition.
2. marts 2026
service was great
29. april 2026
Easy shopping and installing experience
Easy to select which kerb ramps I needed and very easy to install myself. Once they arrived which was also fast. So thank you very much.
20. april 2026
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