As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The post arrived very quickly, on time and was well priced. I had a query before ordering which was answered promptly and professionally on the phone so wouldn’t hesitate in ordering again from them i... Se mere
The expertise of your staff is excellent. Special praise to Fay for helping me order a new gate. I could have easily ordered the incorrect size and not be able to send back if wrong as a bespoke size.... Se mere
Genuine item at a good price. Knocked off a star because the delivery updates were confusing. One said delivery date was earlier than expected but when it didn't arrive I worried that something had... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med sikkerhedsudstyr
- Leverandør af entreprenørudstyr
- Butik med sikkerheds- og arbejdstøj
- Leverandør af sikkerhedsudstyr
- Leverandør af sikkerhedssystemer
Om Barriers Direct
Skrevet af virksomheden
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Kontaktoplysninger
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Storbritannien
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 58 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful in supporting initial…
Very helpful in supporting initial measurements of the required gate size
29. maj 2026
Wonderful customer service and the mats…
Wonderful customer service and the mats last forever. Would highly recommend.
5. juni 2026
Poor quality
Poor quality, broken section of barrier and scratched on arrival.
Delivered to the wrong address and we had to collect from there.
1. juni 2026
Fast efficient delivery of product
Fast efficient delivery of product. Would recommend Barriers direct.
4. juni 2026
Good prices good products and great…
Good prices good products and great delivery, Thank you
3. juni 2026
Delivery Date Not Fulfilled
Order was placed online for delivery Tuesday. Waited all day, called Barriers Direct at 4pm to be told it was in transit due for delivery by 6pm. Waited until 6.30pm. No delivery. Email issued to Barriers Direct no reply.
Confirmation of dispatch was received in the early hours of the morning. Barrier eventually arrived on the Thursday. No response to any emails sent.
Barriers Direct - Please don't take orders and quote delivery dates you can't fulfill.
Don't tell customers its in transit when it's clearly not
Courtesy to respond to customers emails
4. juni 2026
Besvarelse fra Barriers Direct
Thank you for your feedback. We're sorry to hear about the frustration caused by the delay to your delivery.
We would like to clarify that we would never knowingly provide misleading information regarding an order's status. At the time of your call, we were advised by the courier that the shipment was in transit and scheduled for delivery that day. Unfortunately, once an order has been collected and is with the courier, we are reliant on the information they provide and, in this instance, the delivery did not proceed as expected.
We appreciate that the delay from Tuesday to Thursday was disappointing, particularly after you had planned around the original delivery date. We also apologise if you did not receive a timely response to your emails during this period.
While we work hard to meet our quoted delivery schedules, there are occasions when courier networks experience delays that are beyond our direct control. We understand your concerns and will use your feedback to review both our communication processes and how we update customers when courier delays occur.
Thank you for bringing this to our attention.
Well considering im still waiting on my…
Well considering im still waiting on my delivery and its been cancelled everyday since Tuesday how can I rate it any higher. Cannot even contact FedEx who they use as a courier as im not the sender
1. juni 2026
Besvarelse fra Barriers Direct
We're very sorry for the delay here - on investigating, it appears an address line was omitted from your delivery address which caused the delay in the courier finding you. This is due to be delivered today for you however.
Friendly polite staff sorted my order…
Friendly polite staff sorted my order very quickly and delivered the next day perfect
22. maj 2026
Slow response on email support
Slow response on email support
Stock showing in stock and not
One member of customer support helpful
But service not good enough
29. maj 2026
Besvarelse fra Barriers Direct
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience. When you reported that items were missing from your delivery, we immediately contacted the supplier to investigate and provided you with their findings as soon as we received them. We also continued to follow up on the matter after you advised the items could still not be located. We understand your frustration regarding the stock availability issue and appreciate that this added to your dissatisfaction. While we regret that we did not meet your expectations on this occasion, we thank you for recognising the efforts of our customer support team and value your feedback as we continue to improve our service.
Excellent service and prompt delivery
29. maj 2026
Besvarelse fra Barriers Direct
We're pleased to be of assistance, Nick. Thanks for taking the time to review us.
Besvarelse fra Barriers Direct
Great to hear, thanks so much for the review!
Brilliant company to use
Brilliant company to use
Always bang on time from purchase to delivery- never a problem
Used and will again before anyone else
Well priced and excellent delivery service!
11. maj 2026
Besvarelse fra Barriers Direct
Thank you for your review! We look forward to doing business with you again soon.
The contact with administration was…
The contact with administration was good
Our problem came when joining the final lower bolt, that the sections were VERY difficult to line up, it was managed finally with a strong clamp. Once in place the tree barriers look very good
26. maj 2026
Besvarelse fra Barriers Direct
Many thanks for taking the time to leave us a review, we're really pleased to hear the administration and service was good, although sorry to hear that the assembly proved tricky. Glad that you are satisfied with the finished product!
Very helpful customer service team
Very helpful customer service team. Placed an order, realised we'd ordered the wrong thing and they were very happy to cancel and rearrange to meet our needs. Friendly and helpful throughout.
We've only just received the product, so no feedback on that yet, but it looks good to start with so we're hopeful!
13. maj 2026
Besvarelse fra Barriers Direct
Glad to hear the team were able to help you out. Fingers crossed you're as satisfied with the product as well as the service! You know where we are if you need assistance.
Online, On Time, On Budget - do me a favour!
Ordered a Heavy Duty Hi-Vis Bollard, black with yellow stripes, sized 114 x 1000mm and got sent the wrong size. Rang up Customer Service and although they were extremely keen (and on the ball) to get the larger, more expensive bollard back, they are currently not at all bothered about getting the one that I ordered to me. I have workmen who need it at the start of next week so I have now rung four times, only to be told that both Racheal and Ellie are sending emails to the supplier but they are not answering them. Heaven forbid that (considering it is the Company's mistake) one of them picks up the phone and contacts the supplier direct! It is obviously beyond the wit of man, or at least the ability of Barriers Direct's Customer Service Department. "Online, On Time, On Budget" my backside!
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Barriers Direct
Thank you for your feedback. We are very sorry that you received the incorrect bollard and that the replacement process took longer than expected.
To clarify the circumstances, the incorrect item was supplied by the manufacturer, and as soon as we were notified on 18th May, our support team contacted the supplier the following morning and requested immediate dispatch of the correct bollard. We also arranged for collection of the incorrect item and provided the supplier with all information required to process the replacement.
While we understand your frustration, it is not correct that we were "not at all bothered" about supplying the replacement or that we relied solely on emails. As I can see from our logs, the team repeatedly contacted the manufacturer by both email and telephone throughout the process, with multiple members of staff actively chasing updates and requesting expedited action on your behalf. We also kept in regular contact with you whenever new information became available.
The supplier confirmed that the replacement bollard was dispatched on 22nd May. Unfortunately, the shipment was then delayed within the courier network, which was outside both our and the supplier's direct control. We continued to pursue updates from both the supplier and courier until delivery was finally completed on 28th May.
We fully appreciate that the delay caused inconvenience, particularly given the work scheduled on site, and for that we sincerely apologise. However, we do feel it is important to note that our customer service team worked continuously to resolve the issue, escalating the matter on numerous occasions and chasing both the supplier and courier throughout.
Thank you for bringing your concerns to our attention, and we are genuinely sorry that your experience fell short of the standard we aim to provide.
Great customer service and fast delivery
Great customer service on the phone and super speedy delivery with them being despatched on the same day and delivered the next day. would definitely use again.
18. maj 2026
Besvarelse fra Barriers Direct
Fantastic to hear, we will be sure to let the team know. Thanks for the great review.
I ordered a barrier on the 1st of May…
I ordered a barrier on the 1st of May and it still has not been delivered, I've had multiple calls to this company and their delivery service and still no sign of the barrier. This company uses DX to ship their products and they're notorious for not actually delivering.
19. maj 2026
Besvarelse fra Barriers Direct
Thank you for your feedback.
Firstly, we would like to apologise for the delays you experienced with your order. We fully appreciate that the delivery took significantly longer than the original estimated lead time and understand why this caused frustration.
However, we feel it is important to clarify the circumstances surrounding this order. When you contacted us regarding the delay, we immediately contacted the manufacturer to investigate and establish the status of the shipment. We subsequently discovered that the order had not yet been dispatched and pressed for an urgent resolution. The manufacturer then arranged shipment via DX, and we kept you informed of the updates provided to us throughout the process.
Unfortunately, further delays then occurred within the courier network. When it became apparent that part of the consignment was missing, we escalated the matter directly with both the manufacturer and DX, repeatedly chasing for updates and seeking confirmation of the whereabouts of the outstanding package. We also formally escalated your complaint and continued to provide updates as information became available.
We understand your comments regarding DX and recognise that the courier's performance fell below expectations on this occasion. However, the delays were not due to a lack of action from our customer service team. Throughout the process, we remained in regular contact with both the manufacturer and courier in an effort to resolve the issue as quickly as possible.
While we regret that the order took considerably longer than the estimated 7–10 working days to arrive, we are pleased that all four parts of the barrier were ultimately delivered and that the order was completed.
We sincerely apologise again for the inconvenience caused and thank you for your patience while we worked to resolve the issue.
Really impressed with ease of ordering…
Really impressed with ease of ordering and fast delivery. Quality products too
18. maj 2026
Besvarelse fra Barriers Direct
Great news, we're pleased to hear this. Thanks so much for leaving a 5 star review.
Easy ordering system ,delivered on time…
Easy ordering system ,delivered on time as promised...will use again
18. maj 2026
Besvarelse fra Barriers Direct
Fantastic news, thanks for the great review - we look forward to doing business with you again in future.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.