Ayvens in the UK Anmeldelser 

I’m currently leasing 50 vehicles off Leaseplan/Ayvens and have been for going on 5 years now. I find their customer service team and in particular my account manager, Jason Chaplin to be outstanding. They are very responsive and nothing is too much trouble for them. Every time I’ve had an issue or questions they’ve been sorted and I’ve got the honest answers I needed. Couldn’t fault!

The simplicity of the service given by Affy The second efficient, clear and delivered promptly.

Affy was really helpful and answered my question straight away. Clearly and concisely. Thanks.

After a little over 10 years leasing with Leaseplan ((Ayvens) I am so pleased to say the level of care and professionalism is at least as good as it was when I leased my first car. It's only retirement that is driving me stop leasing, but even in handing back, I'm treated as if I'm a brand new customer. Aron called me today to check that the retirement plans were on track and to wish me well - above and beyond!!

Absolutely atrocious. Had to go through a quoting process two times, the first time was told that the car model was no longer available, the second time was made to wait two weeks with no communication, only to be told that the car colour was no longer available and as such my order could not be fulfilled. This was after I called them and so wasn't even told this in a proactive manner.

It is astounding how you cannot keep track of the very products you offer. The one star I have to give is generous to say the least

Affy was very helpful polite and a pleasure to speak to.

John Eustace was excellent.
Fast, polite, and got the job done.
Fantastic.

Previous experience with other agents was awful, they just wanted me off the phone. Affy gave me his time, advised me on the time frame and the process from ordering to receiving the vehicle. You need more agents like Affy!
10/10 Thankyou

Friendly phone call with your executive, Hardeep Kaur.

Totally unwilling to to help when you have any issue, we will never use Ayvens to lease a van again. The staff are mainly friendly, with the odd exception.

Great assistance from Affy at Ayvens, very polite and helpful. Excellent service.

It's not often with large corporations that you can easily contact the right person who can resolve your query efficiently and effectively to your satisfaction. Really impressed with the professionalism and courtesy received. Thank you.

Helpful and professional service from Sharon K.
However when I tried to place my new car order I was told it was to early to place it. This is despite the fact that I had asked to question several times and still told to order from various Ayvens staff. A waste of my time looking at vehicles which may not be available or may have increased in price when I can actually order a vehicle.

Roger Mullen is an absolute credit to Ayvens

Huge thanks to Nidhi Dhandiya for amazing support and great customer service! Also to mention Nick Ingram wonderful and professional service!

Thanks guys and again I wish all your customer have same experience as I had!

Had to contact customer service re an after sale issue, I expected being a large company likely to focus on new buisness this would be a difficult experience. Pleasantly surprised - advisors were helpful, prompt and polite.
Really happy, and will continue to use aven.

great info with swift service and very friendly advisor

Ayvens uses halfords for MOT but the two don't communicate !
car booked in with ayvens on the phone via their call centre for 08.30 slot, advised to wait as it will be ready in an hour.
turn up at halfords to be told its booked in for 11.00 and "ayvens always do this" when asked why the 8.30 slot.
Called Ayvens to complain -they disconnect the call 5 mins into conversation.
called again to then be 'talked at' rather than listening to my complaint. Put through to complaints - 5 mins into conversation, he also disconnects the call !
appalling customer services and staff attitudes, no people skills, poor processes of communication, not interested.

Was sold an electric car and was not told before or after this on sale. Never got a full spec from sale or dealership. Awful experience when dropped off. Accused of scratching the car as turned up with glue residue all over it. Never was shown round the car. 3 failings to tell me it’s electric. 5 days of phone calls refused to accept responsibility or have the whole contract cancelled.

I had a recent query regarding my registration plate transfer which was outstanding. I called and discussed with a lady called Megan who resolved the issue that was rather complex, she maintained a high level of professionalism and extremely proactive. She ensured she communicated throughout the process and took the lead to resolve while i was on the phone and not passing this on. I was so happy she dealt with my concern and supported me through the process. Thank you Megan, you restored my faith in Ayvens following a rocky start.